Flexible IT specializes in automating business processes for companies using CRM, BI, and call center systems. They build customized solutions to meet client needs and objectives. Flexible IT implements complex IT projects, handles implementations, and provides ongoing support. Examples are provided of CRM systems implemented for an IT company, bank, online TV provider, marketing agency, and automotive dealer. Flexible IT takes a flexible approach and works with major suppliers to create the best industry solutions tailored to each client.

1. Flexible IT
A flexible approach to any kind of client

2. We specialize in automation of business processes of companies based on CRM,
BI, Call center.
We are building the system individually to your needs and business objectives.
The partnership with the most successful foreign
suppliers of CRM, BI, Call center and professionalism of
our employees allows us to create the best industry
solutions that take into account the slightest wishes of
the client.

3. We are engaged in complex IT-projects, their implementation and
further support.

4. We are starting a project with CRM-strategy
Methodology
of sales and
marketing
Regulation
on work
processes
KPI Plans of
sales

5. What CRM is needed for?
Accounting for
important
information about
the customer and
easy access to it
Collection of statistics
and analysis of the
effectiveness of
marketing tools
Integration with
social networks
and marketing
tools
Personalized
approach to each
client
Reducing the time to
create a manual,
contracts, etc. due to
automation
Convenient collection
and analysis of
successful experiences
and transferring it to
beginners

6. CRM-system gives nothing on its own. It makes sense, when integrated
with the business processes and filled with actual data. It allows you to
analyze every stage of sales and adjust your actions to effectively interact
with customers.
A running CRM increases the profitability of the business.
The main goal - you really sell more and decrease your financial and labor
costs.

7. Our clients

8. An example of the implementation of a CRM system for IT companies
based on the Microsoft Dynamics CRM
The solution is used to manage the sales process and conduct the marketing companies, as well as:
 Planning and control of the execution of consulting projects coordinated with financial accounting throughout
the company;
 Formation of price lists for different groups of customers;
 Management of discount on validity and product groups, volumes of purchases;
 Settings of company working processes by conducting marketing activities, planning and negotiation of
commercial contracts, procurement services, the accounting and management of the project with stating
necessary financial indicators;
 Control of financial and analytical information on directions of activity of the company in real time.
More than 150 users, is replicated to subsidiaries

9. An example of the implementation of a CRM system for the bank
based on Siebel CRM
The solution is used to process of retail sales, as well as:
 Development of customers segmentation;
 Automation of reporting systems;
 Building a real-time statistics;
 Formation of the ‘sales funnel’ both in graphical and in tabular forms;
 Develop a mechanism to analyze the effectiveness of customer service.
More than 1000 users

10. An example of the implementation of a CRM system for online-
based TV BPMonline (Terrasoft)
The solution used for Contact center operators, as well as:
 Building a single point of rapid receipt of information about the client when calling the Contact center;
 Taking into account the relationship with partners and rights holders;
 Doing analytics as for viewing and purchasing of packages;
 Development of loyalty programs for customers;
 Developing customer segmentation;
 Automation of reporting systems.
More than 30 users

11. An example of the implementation of CRM systems for marketing
agency based ZOHO CRM
The solution is used to manage the sales process and conduct the marketing companies, as well as:
 Internal documents turnover;
 Association with Call center;
 Development of the systems of motivation and accountability.
More than 25 users

12. An example of the implementation of CRM systems for the
automotive dealer based on the Microsoft Dynamics CRM
The solution is used to manage the business processes of sales departments (Ford, Land Rover, Volvo, Porsche), as
well as:
 Distribution of deals by stage and state;
 Doing car base in one system;
 Automation of collaboration in one system;
 Automation of reporting systems;
 Making a real-time statistics, the formation of the ‘sales funnel’ both in graphical and in tabular forms;
 Analysis of the effectiveness of customer service;
 Management of loyalty programs.
More than 30 users

13. Flexible IT
Evgeniy Pozynich
Sales Director
sales@flexibleit.com.ua
http://www.flexibleit.com.ua
+38 (050) 355-16-41
Call now and get 50% discount on the
development of business function
requirements