Flex IT Services puts customers first with flexible appointment times and payment options, along with an honest approach even if it means losing business. They offer all aspects of IT support for small businesses and private users, as well as bespoke training design and delivery. A case study describes a company that introduced a new document management system without user input, resulting in poor training, but Flex IT Services solved this by engaging with individual companies, making changes to the system, and providing interactive training sessions.

1. Flex IT Services Putting the customer first

2. What Makes Us Different? Flexible appointment times & customer focused approach 98% repeat business rate Flexible payment options Honesty – even if it means we lose out!

3. What Do We Offer All aspects of IT support for small businesses & private users Bespoke training design & delivery Free initial consultation

4. Case Study - Heathrow The Problem: Introducing a new document management system for all project staff (50+ companies) No user involvement in design process Management seeking To impose no engage Poor quality training = = =

5. Case Study - Heathrow The Solution: Engage, Engage, Engage! Meetings with Individual companies Changes made to system Seminars & Intranet advertising Interactive training sessions = = =

6. Our Aims? Broadcast our message Build long term relationships Form alliances with other IT companies