Rachel was a 34-year-old teacher whose house was destroyed in the 2009 Toodyay fires in Western Australia. She received emergency accommodation and counseling from The Salvation Army. Rachel then contacted her insurance agency and the fire department to assess damages and collect salvageable items. Her insurance company arranged short-term housing while they rebuilt her home. Rachel worked with the Toodyay Land Conservation Committee to regenerate the native plants on her land by fencing it and allowing seeds to germinate after the fire subsided.