This document discusses the claims services provided by Finch. It states that Finch believes successful claims management is valuable and their in-house claims team will work closely with customers to manage claims proactively. It also details Finch's targeted intervention model where they identify trends in claims to help customers reduce costs. The document lists the specific claims services Finch offers and introduces their claims team located in Manchester.

1. The Finch Difference
Our business is relationship
driven. We are energetic and
committed to the long-term,
enabling us to create robust
solutions that best protect your
interests.
You will find us to be
professional, approachable
and empathetic, delivering a
personal service reflected in our
promises to be Clear, Simple,
Efficient and Connected.
Our Claims Proposition
At Finch we believe that successful
claims management and settlement
constitute the tangible value of our
insurance products. At what is often
a stressful time, our in-house claims
team will work closely with you to
manage your claim proactively, in
line with a strategy agreed with you
ensuring there are no surprises.
During the claims settlement
process Finch will continue to
support your business needs.
We work closely with our
partners to develop bespoke
claims handling agreements,
incorporating nominated solicitors,
recognised loss adjusters and
where appropriate, third party
administrators to deliver a service
incorporating the very best support
and advice.
Our claims service includes
• 24/7 reporting
• Out of hours contacts
• Clearly defined claims standards
and service level agreements
• Provision of Management
Information reflecting your needs
• Targeted Intervention and
interpretation of Management
Information
• Major losses assistance
• Connecting with professionals
when required
• Assistance with calculating
losses
• Management of self insured
retentions
Targeted Intervention Model
With our consultative approach, as
well as managing claims, we take the
time to identify any underlying trends
that may be affecting your business
such as claim frequencies, costs,
problem locations, repeat offenders
and causation.
We are then able to highlight areas
within your business where changes
or improvements can be made,
resulting in costs savings such as
lower claims costs and premiums.
You will see from our model (below)
that this as an ongoing process
as we constantly review, analyse
and identify areas for improvement,
working in partnership with you and
connecting you with any services
you may require.
AnalysisImplementation
Reporting
and
Recomendations
Data
Targeted
Risk
Management
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Finch Claims

2. Our claims team operates from
our Manchester office. We have
invested in individuals of the
highest calibre to deliver the first
class service we pride ourselves
on. Our talented claims experts
have extensive insurance industry
experience both as insurers and
brokers. They have a tenacious,
proactive approach and deliver
an empathetic, friendly service
throughout the claims process.
Tricia Dunning
Claims Team Leader
Philip Allcock
Senior Claims Handler
Gary Hoxworth
Claims Executive
Antony Hutter
Claims Handler
Lisa Jenkinson Carr
Claims Handler
Rachel Monks
Claims Handler
Kim Taylor
Claims Handler
Sophie Hulbert
Claims Admin
Contact our claims team:
Main claims helpline:
claims@finchib.co.uk
tel: +44 (0)161 242 4301
Motor Fleet helpline:
finchassist@finchib.co.uk
tel: +44 (0)161 242 4321
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Claims - the Finch difference
Worldwide Broker Network (WBN)
As a founding member of the WBN, the
largest global network of Independent
Insurance Brokers and Employee Benefit
consultants, Finch is able to draw on the
expertise of international partners who
also manage claims on the ground in
over 100 countries.
UNA, The Independent Broker Alliance
Finch is a founding member of UNA, an
alliance of 11 major regional insurance
brokers. Established in 1997 it is a unique
force in the insurance broking market
place offering clients a quality independent
service, with the expertise and shared
resources of a national organisation,
enabling us to work together to resolve
any issues for our clients.
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