This document discusses key performance indicators (KPIs) and provides information about developing KPIs. It lists resources for KPI materials, including lists of KPIs, performance appraisal forms and methods. It also outlines steps for creating KPIs for specific job roles. Common mistakes to avoid when developing KPIs are noted, such as creating too many KPIs or not linking them to strategies. The document also discusses how to design effective KPIs and defines different types of KPIs including leading, lagging, qualitative and quantitative.