The document outlines India's initiatives to establish e-government and ensure the sustainability of e-government projects. Key initiatives discussed include the National e-Governance Plan (NeGP), Aadhaar unique identification program, and the launch of the National Informatics Centre Network. Sustainability factors that have contributed to successful public service delivery in India include institutionalization through legal frameworks, community participation, and ensuring adequate financial support through budget allocations and revenue generation. The document recommends that other developing countries looking to implement e-government should apply similar approaches to initiatives, participation, and financing.

1. ICT Initiatives in Government Public Service Delivery in India
by Happiness Lenard

2. Outlines
• Introduction
• Initiatives made by India to establish E-gov
• Sustainability factors
• Recommendation and Conclusion
• Bibliography

3. Introduction
• Public service delivery is the mechanism through which public
services are delivered to the public by local, municipal, or federal
governments.
• Sewage and business registration services, tax collection services,
immigration services, public education, and health services are
some of examples of public services[1]

4. • The revolution in ICT has caused many Government to adopt
digital technology in reinventing their internal operations
and in serving the needs of the diverse society and thereby
becoming electronic governments.
• E-Government is a key enabler for accelerating work
processes, delivering services to citizens and businesses,
increasing transparency and accountability, while also
lowering costs of operation

5. Introduction (1/2)
• The Indian Government like many other Governments has not
isolated itself from the IT revolution and its effect on the public
administration systems and the process of delivery of public
services.
• Therefore, several initiatives were undertaken by Indian
Government at various levels to usher e-Government projects
and to ensure sustainability of those projects.

6. Initiatives made by India to establish E-
Government
The NeGP aims at improving delivery of Government
services to citizens and businesses with the following
vision:
"Make all Government services accessible to the common
man in his locality, through common service delivery
outlets and ensure efficiency, transparency & reliability of
such services at affordable costs to realise the basic needs
of the common man."

7. Initiatives made by India to establish E-
Government
• The Formulation of the National E-governance Plan (NeGP)
National e-Governance Plan (NeGP) was formulated by the
Department of Electronics and Information Technology (DEITY) and
the Department of Administrative Reforms and Public Grievances
(DAR&PG) in 2006 to boost the e-Governance process.

8. Initiatives made by India to establish E-
Government
• India’s Unique Identification Program (Aadhaar)
• The Unique Identification Authority of India (UIDAI) was created in
2009 to issue a 12-digit unique number called Aadhaar to
residents. The Aadhaar is a unique number linked to each
individual’s basic demographic and biometric information.
• A photograph, 10 fingerprints, and an iris scan are stored in a
central database for every individual who is issued an Aadhaar. The
number is not classified by caste, creed, religion, or location

9. Initiatives made by India to establish E-
Government
• A citizen’s identity can be verified using hand-held devices linked
to the mobile phone network by sending the Aadhaar and a
fingerprint to the central database. The UIDAI guarantees to give
a “yes” or “no” response to verify the individual’s identity within
8 seconds.
• Though possessing an Aadhaar is not mandatory, obtaining one
requires proof of identity, address, and date of birth. Individuals
without identification documents may obtain an Aadhaar if they
are introduced to the issuing agency by an existing participant of
the scheme.

11. Initiatives made by India to establish E-
Government
Launching of National Informatics Centre Network,(Nicnet) In1987
• In India, the main thrust for e-Government was provided by the
launching of NICNET in1987 – the national satellite-based
computer network.
• This was followed by the launch of the District Information
System of the National Informatics Centre (DISNIC) programme
to computerize all district offices in the country for which free
hardware and software was offered to the State Governments.

12. Initiatives made by India to establish E-
Government
• (National Security Depositories Limited)NSDL e-Governance Infrastructure
Limited
(NSDL e-Gov) was originally setup as a Depository in 1995 and has over the years
used its inherent strengths, project management capabilities & technology
expertise to deliver state of the art e-Governance solutions which has helped
Governments to identify and clear bottlenecks, promote transparency, reduce
service delivery costs and deliver public services efficiently. The solutions have
efficiently made use of information and communication technologies as a tool for
delivering public services and benefits to the society at large. Some Solutions
developed by NSDL e-Gov
• Revenue Management System (RMS)
• Online Tax Accounting System (OLTAS)
• National Judicial Reference System (NJRS)
• Tax Information Network (TIN)
• National Pension System - Central Recordkeeping Agency (CRA)

13. sustainability factors
Institutionalization
The legal and policy framework for ICT and EGovernment in India:
• Information Technology Act 2000
• Report of the working group on convergence and E-Governance
2002-07
• Common Minimum program of the UPA Govt.
• National E-Governance plan.
• Expert committee for the amendments in the IT Act 2000
• Right to Information Act 2005[2]

14. Sustainability Factors
Financial factor
• The government may set the national budget to sustain the
existing projects so as to ensure their sustainability
• Finance (donor -Funds)
• At the height of the “ICT for development” wave, the World Bank
was estimated to have funded between $1 to $2 billion on “ICT for
E -Government development” projects, while InfoDev (the
Information for Development programme hosted by the World
Bank) had a budget of $10 to $15 million per year (Wakelin and
Shadrach, 2001)[0]

15. Financial Factors
• It was felt that access to information (be it health, agriculture,
education or government schemes) would at some level lead to
individuals being able to act on that information and empowering
themselves.

16. Sustainability Factors
Community factor
• Citizen participation in E-governance is, essentially, a social exchange
between individuals and their government through which the citizen
creates public value as well as acquires private value.
• Governments across the world, including the Government of India, have
policies to promote PPPs in the infrastructure sectors.
• The National e-Governance Plan (NeGP) approved in 2006 specified that
the PPP model is to be adopted in e-Government projects, wherever
feasible—mainly to enlarge the re-source pool without compromising on
the security aspects.

17. Sustainability factors
Business factor
• Individuals can get their e-Aadhaar card printed from the Aadhaar
enrolment Centre by paying Rs 30 and can ne renewable after
every five years.
• However, if you are enrolling for Aadhaar for the first time, then
you will not be required to pay any charges. This makes the project
to sustain itself.
• Nesdl Infrastructure Co Ltd offer sells various solutions to other
countries as well as IT consultation

18. Recommendation and Conclusion
• Since Institutionalization, community participation and financial
Factor have contributed successful for the sustainability of public
service delivery in India as discussed, we recommend other
developing countries in particular Tanzania to apply the same
approaches.
•The use of Public private partnership has shown positive
relationship to the ICT projects sustainability.
•Establishment of technical Institutions will help to bridge
the knowledge gap towards the use of ICT related
initiatives.

19. Bibliography
• Ojha, Shashank & Pandey, I M. (2017). Management and financing of
e-Government projects in India: Does financing strategy add value?.
IIMB Management Review. 29. 10.1016/j.iimb.2017.04.002.
• https://www.egov-nsdl.co.in/cra.html. Accessed on 10/03/2022
• Saurabh, Chandra. (2016). E-Government in India: The need to
ponder current e-government uptake. SOCRATES. 4. 35-46.
• Bailur, Savita. (2007). The complexities of community participation in
ICT for development projects: The case of" Our Voices.
• Okemwa, Joshua & Nambiro, Alice. (2020). ICT4D and E-government.
International Journal of Scientific Research in Science, Engineering
and Technology. 102-106. 10.32628/IJSRSET207423.