PostNet is a franchise that specializes in printing, marketing, and logistics solutions for small businesses. The document provides an overview of PostNet Brooklyn, including its address, business processes, employees and roles. It also outlines the vision, mission, history and technical capabilities of PostNet Brooklyn.

1. XINM7319 FINAL DOCUMENT
14010753 Baitumetse Botlhale Lekubu
14000641 kgomotso Norman Kekana
14001426 Khotso Kenneth Bodibe
OCTOBER 19, 2016
R-LINE IT SOLUTIONS

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Contents
................................................................................................................................................ 4
POSTNET - A FRANCHISE THAT SPECIALIZES IN PRINTING,MARKETING AND LOGISTICSSOLUTIONS
FOR SMALL BUSINESSES............................................................................................................... 4
Entrepreneurs who are not yet How Our Printing Franchise Services Help Our Customers ............ 4
How Shipping Services Help Our Customers................................................................................ 5
A Highly-Respected Name in Printing Franchises.........................................................................5
Starting PostNet....................................................................................................................... 6
PostNet’s Growth and Evolution................................................................................................ 6
Franchise Industry Leaders Have Guided PostNet from The Beginning .........................................6
Steve Greenbaum, CEO............................................................................................................. 7
Brian Spindel, President and Chief Operating Officer...................................................................7
David Sparks,VP of Franchise Development............................................................................... 7
Andy Collins, Director of Franchise Support and Print Operations................................................ 7
ORGANIZATIONAL OVERVIEW (BROOKLYN POSTNET)...................................................................8
Address and Contact Details......................................................................................................8
Type Of Activities Conducted (Business Processes)......................................................................9
Employees(Roles and Responsibilities).................................................................................... 10
VISION (5 YEARS’ TIME)........................................................................................................... 10
MISSION STATEMENT.............................................................................................................. 10
History of PostNet Brooklyn..................................................................................................... 11
When was it opened?.......................................................................................................... 11
Challenges faced when opening. .......................................................................................... 11
Target Market..................................................................................................................... 11
Size and Capacity (Technical)................................................................................................... 11
Equipment.......................................................................................................................... 11
Software............................................................................................................................. 11
Project Plan ................................................................................................................................ 13
Purpose of ProjectPlan............................................................................................................ 13
Corporate Vision Statement...................................................................................................... 13
Corporate Values..................................................................................................................... 14
Statementof Requirements...................................................................................................... 14
Business Case.......................................................................................................................... 15
Time Management .................................................................................................................. 15
Risk Analysis.............................................................................................................................. 0
Technical Feasibility................................................................................................................... 2

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Scope and expectations (WDS)....................................................................................................3
Introduction.......................................................................................................................... 3
Project Objectives.................................................................................................................. 3
Time/Schedule ...................................................................................................................... 3
Planning................................................................................................................................ 3
Goals....................................................................................................................................3
Tasks....................................................................................................................................3
Resources ............................................................................................................................. 3
WBS......................................................................................................................................3
Project Charter.......................................................................................................................... 5
PROJECT CHARTER ....................................................................................................................... 5
1. General Project Information............................................................................................... 5
2. Project Team..................................................................................................................... 5
3. Stakeholder....................................................................................................................... 5
4. Project Scope Statement....................................................................................................6
5. Communication Strategy....................................................................................................7
6. Sign-off ............................................................................................................................. 8
Organization ......................................................................................................................... 8
Name ...................................................................................................................................8
Signature.............................................................................................................................. 8
Date (MM/DD/YYYY) ............................................................................................................. 8
Stakeholder .......................................................................................................................... 8
Project Sponsor..................................................................................................................... 8
Project Manager.................................................................................................................... 8
7. Notes............................................................................................................................... 8
BUSINESS PROCESSES AND IT MAPPING ....................................................................................... 9
BUSINESS FUNCTIONS............................................................................................................... 9
HOW I.T SUPPORTS THEIR TASKS ............................................................................................... 9
HARDWARE........................................................................................................................... 9
SOFTWARE.......................................................................................................................... 10
System/Application Software and Hardware............................................................................. 11
Policies and Standard Operating Procedures(For Clients)...................................................... 15
Network Setup.................................................................................................................... 15
Outsourced Services............................................................................................................ 16
IT ConcernsVoid by the Organization....................................................................................... 16

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POSTNET - A FRANCHISE THAT SPECIALIZES IN PRINTING, MARKETING
AND LOGISTICS SOLUTIONS FOR SMALL BUSINESSES
PostNetprintingandmarketingfranchises are operatedbypeople whohelpsmall businessesthrive
intheircommunitiesbyofferingbusinessservicessuchasdigital printing,online marketingand
shipping— three industrieswithacombinedvalue of more than$380 billion.
PostNethasbeenfranchisingsince1993 and has nearly 700 locations,nearly300 in the United
Statesand the balance inSouthAfrica,Canada, Australia,Brazil,Colombia,CostaRica,the
DominicanRepublic,PanamaandVenezuela.
Businesscustomershave embracedPostNet.That’sbecause the NeighbourhoodBusinessCentres
are locallyownedbyfranchiseeswhoare dedicatedtodeliveringgreatservice,whogettoknow
theircustomerswell,andwhoare eagertofosterthe successof othersmall businessownersby
providingsolutionsandadvice.
Startingand growinga small businessisn’teasy.AsaPostNetfranchisee,youhave supportand
provensystemsfromaheadquartersteamwiththree decadesof businessexperience.Mostsmall
businessownershave skillsandprofessionalism — buttheyoftenlackthe knowledgeandskillsto
effectivelymarketthemselvesandgrowtheirbusiness.PostNetfranchiseesare able toleverage the
trainingandtoolsofferedbythe PostNetsystemtohelpentrepreneurialclientsgrow their
businesses.Andasthose businessesgrow,theyordermore andmore productsand servicesfrom
our franchisees.It’savirtuousbusinesscycle!
Entrepreneurs who are not yet How Our Printing Franchise Services Help Our
Customers
PostNetcustomersoftenspendseveral hourseachweekstrugglingtocreate decentadvertisements,
menusandothermaterialsthattheycan thendelivertoa printer,whichmayor maynot produce a
qualityendproduct.Shoddy-lookingmarketingmaterialshurt the effectivenessof small businesses
to attract customers,anddesigningmarketingmaterialsisusuallyapooruse of time for
entrepreneurswhocouldbe concentratingontheircore skills(ortakingadvantage of some needed
downtime).There’sareasonmanyentrepreneursgothisroute:Small andmedium-sizedbusinesses

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can rarelyaffordto hire a marketingagencytohandle theirefforts.That’swhere PostNetreally
shines!
PostNetprovidesabetterpath.We offergraphicdesignservicesanddigital printing,whichenables
us to produce professional materialsquickly.We have servedthousandsof small businessesandcan
offerrecommendationsthathave strongtrackrecords of gettingdesiredresults.Whensomeone is
justlaunchingtheirbusinessandneedsa logo,businesscardsor letterhead,we getitdone.When
theyare readyto growand needsigns,orare readyto printand distribute marketingmaterials,we
can help.Whentheyneedawebsite thatiseasyforcustomersto findandalsoworkson mobile
devices,we candothat, too.Since PostNetNeighbourhoodBusinessCentresare owner-operated,
local businessownersalsoknowthatwe understandtheirchallengesandtime constraints.When
people needqualityworkdone fast,theycome tous.
How Shipping Services Help Our Customers
PostNetismore thana printingfranchise.We’re ashippingfranchise,too,andthataddsanother
dimensionof service forourcustomers.Ourshippingservicesprovide securityandsave business
ownerstime.
PostNetisanauthorizedshippingpartnerof UPS,FedEx,the UnitedStatesPostal Service andDHL.
CustomerscanvisitPostNettoshippackagesusinganyof those services,whichsavesbusiness
ownersfrommakingmultipletripstoaccessdifferentshippingoptions.
We alsooffersecure mailboxesthatprovideaprofessional businessaddressforhome-based
businesses,andenablescustomerstoreliablyreceivedeliveriesfromserviceslikeUPSandFedEx.
The mailboxesalsoensure thatimportantpackagesare neversittingunsecuredonadoorstepor ina
hallway.PostNetcustomerscanalsoreceive alertswhenapackage has arrived.
Our shippingexpertise,combinedwithourprintingexpertise,allowsPostNetNeighbourhood
BusinessCentre ownerstocreate andexecute direct-mail campaignstohelpbusinessesreach
potential customers.Strongmarketingmaterialsandtargeteddistributioncreate apowerful tool for
customers.
A Highly-Respected Name in Printing Franchises
Today,PostNetisa local,full-service digital printerandmarketing solutionsproviderforsmall and
medium-sizedbusinesses,givingbusinessesone reliable source forgettingthingsdoneright,on
budgetandon schedule.Ourowner-operatedbusinesscentresdeveloprelationshipsinthe
community,buildingthe trustthatcomesfromone small businessownerworkingcloselywith
another.Customerservice setsPostNetapart.We don’tjustofferproducts;we alsoofferideasand
guidance.Breadthof service setsusapart,too. PostNetpartnerswithdozensof outside providersi n
orderto offercustomersa huge range of services,savingbusinessowner’svaluabletime theywould
otherwise spendresearchingoptions.We’vedone the researchforthem, we have the partnerships
inplace to get the workdone,and ourprojectmanagement expertiseensuresthatthe jobisdone
rightand on time.
PostNetCEOand co-founderSteveGreenbaum aschairmanof the International Franchise
Association

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Today’sPostNetisthe resultof three decadesof innovationandevolutiondrivenbyourco-
founders,Steve GreenbaumandBrianSpindel.
Steve andBrianbeganin the pack and shipindustryinLas Vegasin1983, in the midstof one of the
city’sfrequentboomperiods.The Postal Servicecouldn’tkeepupwithgrowth;itdidn’thave enough
P.O.boxes,and itscustomerservice leftalotto be desired.Steve andBrian,whowere bothintheir
early20’s, recognizedthe demandforashipping,packingandprivate mailbox providerwithgreat
service.
Consumersinothercitieswere lookingforalternativestothe USPSin the 1980s, too, and
entrepreneurswere racingtogetintothe mailbox,packandshipbusiness.SteveandBriandecided
to share theirknowledgewithothersasconsultantsandhelpedmore than400 people starttheir
ownindependentmail andparcel businessesfrom1985 – 1992.
Starting PostNet
By the early1990s, it was clearto Steve andBrianthat the businesstheyweredevelopingwould
needthe resourcesandpowerof a national brandto compete.Sotheyturnedtofranchisingtobuild
a global brandwithrobustsystemsandbargainingpowerthatwoulddelivermore value toowners.
The PostNetfranchise wasfoundedinDecember1992, withSteve asCEO and Brianas presidentand
chief operatingofficer.
PostNet’s Growth and Evolution
From the beginning,PostNethasoperatedaheadof the market.Itbeganas a mailbox,packingand
shippingcenterfocusedonconsumerneedsbutevolvedintoafull-servicedigitalprintingfranchise
and businessmarketingsolutionsproviderthatservesthe needsof local businessesof all sizesand
types.PostNethasone overall guidingprinciple,Steve says:“Ourbusinesswill alwaysevolve with
consumerneedsandtechnology.”
PostNetmetcustomerdemandinthe 1990s by offeringcopies,bindingandhigh-speedinternet
access;addedgraphic designservicesandfull-service printingatthe turn of the millennium;added
marketingsupportservicestohelpsmall businessesgrow in2003; unveiledasuite of digital and
online marketingsolutionsin2012; and isnow bringing3D printingtocustomers.
“Steve andBrian are great individualswhothinkoutside the box,”saysGregClaiborne,whohas
ownedthe PostNetinRoundRock,Texas,since 2003. “Whenwe started,I didn’tknow how much
change was happeninginthe industry.Steve andBrianare alwaysanticipatingopportunitiesand
keepingusaheadof the curve.”
Franchise Industry Leaders Have Guided PostNet from The Beginning
PostNetCEOSteve GreenbaumandPresidentandChief OperatingOfficerBrianSpindel have been
friendsandbusinesspartnersformore than30 years,combiningtheirstrengthsandpassionsto
grow the PostNetsystem.Theyco-foundedtheirfirstbusinessin1983, whentheywere bothintheir
earlytwenties.Since then,theyhave workedtosupportotherentrepreneurs,firstasconsultants
and thenbyfoundingthe PostNetfranchisein1992.

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Steve Greenbaum, CEO
As Chief Executive Officer,Steve servesasthe company’svisionary,leadingthe wayforthe future
withinnovative ideasandcreative new waystoapproachbusiness.PostNetlaunchedin1992 — the
same year as the firstcommercial webbrowser — andSteve quicklyforesaw the importanceof the
InternetinPostNet’sfutureandcustomers’needforhigh-speedInternetaccess.PostNetcannow
helpbuildwebsitesforcustomers,andwe offeronline marketingservicessuchassocial media
managementandSEO — all of whichprovide recurringrevenue forfranchisees.Steve’svisionand
businessacumenhaswonrespectthroughoutthe franchise industry.He servedaschairmanof the
International FranchiseAssociationin2008, wasnamedthe organization’sEntrepreneurof the Year
in2003, and receivedthe GaryRockwell AwardforExcellence inFranchiseDevelopmentin2004.
Steve wasalsofeaturedinan episode of the CBSshow UndercoverBossin December2012 (Season
4, Episode 5).
Brian Spindel, President and Chief Operating Officer
As PresidentandChief OperatingOfficer,Brianuseshisoperational aptitude andbusinesssavvyto
bringbigideasto life.Brianisa frequentpanelistatInternational FranchiseAssociationconferences
and conventionsandservesonthe IFA’sTechnologyCommittee,ResearchCommittee andthe IFA
Educational Foundation’sBoardof Trustees.He isrecognizedasan expertinoperationalsupport
withinthe franchise industry. Clickhere towatchaninterview BriandidwithMO.com, explaining
howthe businesshe andSteve startedin1983 evolvedintotoday’sPostNetsystem.
David Sparks, VP of Franchise Development
Davidis a careerfranchise recruiterandhashelpedbuildmany,iconicfranchise brandsforthe past
three decades. Davidisskilledathelpingentrepreneursworkthroughthe decisionprocesstostart
newbusinesses.He bringssubstantial experience fromhelpinggrow otherbrandsinthe U.S.and
Canada andis focusedonhelpingexpandthe numberof PostNetlocationsnationwide.
Andy Collins, Director of Franchise Support and Print Operations
Andyisan expertingraphicdesign,printing,marketing,informationtechnology,networkingand
phone systems — andhe’sa professionalphotographer,too.Hisrange of knowledgeisahuge asset
for franchisees,andhisdemeanorisicingonthe cake.AsDirectorof Franchise Support&Print
Operations,he headsourfranchise supportteamandhelpsfranchiseesseizeopportunitiesinthe
growingmarketfordigital printing.

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ORGANIZATIONAL OVERVIEW (BROOKLYN POSTNET)
PostNetprintingandmarketingfranchises are operatedbypeople whohelpsmall businessesthrive
intheircommunitiesbyofferingbusinessservicessuchasdigital printing,online marketingand
shipping.
PostNethasbeenfranchisingsince1993 and has nearly 700 locations,nearly300 in the United
Statesand the balance inSouthAfrica,Canada,Australia,Brazil,Colombia,CostaRica,the
DominicanRepublic,Panamaand Venezuela.
Businesscustomershave embracedPostNet.That’sbecause the NeighbourhoodBusinessCentres
are locallyownedbyfranchiseeswhoare dedicatedtodeliveringgreatservice,whogettoknow
theircustomerswell,andwhoare eagertofosterthe successof othersmall businessownersby
providingsolutionsandadvice
PostNetBrooklyn’sNetworkishandledandmanagedbyMatrix Hatfield.Theirnetworkmanagement
isout sourced,incase if a problemorfaulty,Matrix Hatfieldwill sendanetworkSpecialisttofix the
problem.
Address and Contact Details
Physical Address: Postal Address:
Shop4 BrooklynDesignSquare. Private BagX06
309 Veale Street Waterkloof
NieuwMucleneuk 0145
Brooklyn,0181
o Contact Numbers:
Tel: 012 460 1484
Neo: 012 756 3753
F2E: 086 676 3049
Fax: 012 460 1463
o Trading Hours:
Monday – Friday
08:30 – 17:00
Saturdays
09:00 – 14:00
Sundays& PublicHolidays
Closed

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Type Of Activities Conducted (Business Processes)
COPYING ANDDOCUMENT SOLUTIONS
Copies Document Solutions
Bulk Binding
Single Laminating
Black andWhite Faxing
Colour Binding
Double sided
Enlargements/Reductions.
Laminating.
Transparencies
DIGITAL SOLUTIONS
Internet
Email
ComputerTime Rental
Scanning
Printing
STATIONERY AND PACKAGING
Stationary Packaging
Office Boxes
School Tape
Home Filling
COURIER AND MAILBOX SOLUTIONS
Courier Private Mailbox Packaging Services Postal
International Safe and Secure Fragile. SAPOPostal Address.
Domestic Convenient Non-Fragile Stamps
PostNetto
PostNet
Contracts Available
PostNettoP.O
Box
Safe and Secure
Insurance
Available
Convenient

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Employees (Roles and Responsibilities)
VISION (5 YEARS’ TIME)
o PostNetBrooklyn’svisionisto be the numberone PostNetoutof about 300
hundredfranchisesinSouthAfrica.PostNetBrooklynisnow in4th
and 3rd
position.
MISSION STATEMENT
o “ Service Excellence isnotanACT, buta PostNetBrooklynHabit”
EMPLOYEE NAME POSITION ROLES AND RESPONSIBILITIES.
Mandy Manager o Cash-ups
o Manages the store & staff
o Admin
o HR
o Quoting.
o Marketing
Victoria Supervisor o Local CourierProcessingonDailybasis.
Johannes Driver o Doesthe drivingforthe company.
o Handleslocal couriertransportation.
Koketso Staff o Domesticcourier
o PrintJobs.
o InternetCafé Assistance
Aluwani Staff o Makes sure computerare on and clean.
o Makes shopthe shopgetscleaned.
o PrintJobs.
o InternetCafé Assistance
Bongi Staff o Local CourierProcessingonDailybasis.
o PrintJobs.
o InternetCafé Assistance
Nthabiseng Staff o DomesticCourier
o PrintJobs.
o InternetCafé Assistance
Phumi Staff o Doesthe ClickCounts(Countingthe numberof
printsdone dailyoneachmachine foraccounting
purposes.)
o HandlesInternationalCourierapplicationsand
trackingnumbers.
o PrintJobs.
o InternetCafé Assistance
Linda Staff o HandlesPostona dailybasis.
o Processesall postthatcome before itissentto
the post office.
o Fillingof the labels.
o PrintJobs.
o InternetCafé Assistance

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History of PostNet Brooklyn
 PostNetBrooklynisownedbyMr JohanvanRensburg
When was it opened?
o ThisparticularPostNetwasopenedin1996 firstinSunnyside,andthenitmovedto
the Cheerylane centre.Fromthere,in2005 it movedtoitscurrent location,whichis
BrooklynSquare.PostNet Brooklynhasbeen inBrooklynSquare since 2005, until
nowwhichmakesit11 years
Challenges faced when opening.
o The challenge theyfacedwhenrelocatingtoBrooklynSquare,wasthatthere wasa
constructiongoingon.So theirclientsdidnotknow the store waslocatedandso
forth,hence itwas difficultforthemtomake profitsince the store wasblockedwith
scaffolding.Numberof people enteringthe store ona dailybasisdroppedfrom160
to 45 at that time.
Target Market
o Offerssolutionstosmall and mediumenterprises.
o Studentswhorequire internetorstationary.
o The general public.
Size and Capacity (Technical)
Equipment
o Powisfastback20
o Ideal 6550
o Oce 7050
o HP Office jetmanagedcorFlow MFP x585
o 4x Meccer mini Desktop
o 3 x POScomputer
o Mutsubishi easyphoto
o KonicaMinoliaModel 20
o GBC Acco Brands, 3oo TowerParkwaylinconshireIL6009
o AnvizFingerprintandcard Attendance
o CanonIpf750 ImagePROGRAF
o Yama DesktopandSamsungTelephone line
o IntellistorCDWritable Tower
o X3 Bizhub C754e PrintandFax Machines
o X1 BizhubPro 950 Printand Fax Machine
Software
o Windows10 Pro
o Windows8.1
o Windows7 Professional 32bit
o WindowsXPSP2
o Adobe readerXI
o KasperskyInternetSecurity
o MicrosoftOffice Professionalplus2013
o IQ Enterprise –2016.0.0.1

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o Team viewer11
o Safe Money
o ClassicShell
o JSCafe ServerDeluxe
o JSCafe ClientPost-paidDeluxe
o KONICA Minoltabizhub950
o KONICA Minoltac754 Series
o RealetwirelessLAN Driver
o Smilebox
o EpsonAdvancedPrinterdriver4
o DHL ConnectV3.3
o uTorrent
o Android driverinstall
o Artifact
o BuilderExperience
o ConstructionSimulator
o Coral Graphics
o CoralDRAW
o EPS File Viewer
o Free DWG Viewer7.3
o ImagePROGRAFDevice SetupUtility
o Magical JellyBeanKeyFinder
o NeroBurningROM2014
o RolandVersaWorks
o SketchUP2015
o UnityWeb Player
o WD my Cloud
o WinZip15.0
o YTD VideoDownloader

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Project Plan
Purpose of Project Plan
Our projectplanwill provide adefinitionof the project,includingthe project’sgoalsandobjectives.
Additionally,the planwill serve asanagreementbetweenthe followingparties.The Project
Sponsor,SteeringCommittee,ProjectManager,ProjectTeam,andotherpersonnel associatedwith
and/oraffectedbythe project.
The ProjectPlan DefinesThe Following:
 Projectpurpose
 Corporate VisionStatement
 Corporate Values
 Statementof Requirements
 BusinessCase
 Time Management
 RiskAnalysis
 Technical Feasibility
 Scope and expectations(WDS)
 ProjectCharter
Corporate Vision Statement
 Withovertwentyyearscombinedexperience inthe postal andbusinessservicesindustry,
PostNet'sfoundersStevenGreenbaumandBrianSpindellaunchedthe PostNetfranchise
program inJulyof 1993 and neverlookedback.PostNetInternational Franchise Corporation
has become the fastestgrowing,largestprivately-heldcompanyinboththe postal and
businessservices,andcopyandprintshopindustries.PostNet'sfranchisee-inclusive culture
and opencommunicationchannelshave enabledustodevelopapowerful andcompetitive
operatingsystemfueledbythe energyandenthusiasmof ourfranchisees,employeesand
customers.
 Our foundersattribute PostNet'sinitialandongoing successtothe hard workand effortsof
our franchiseesandthe company'sunwaveringcommitmenttoitsculture,core valuesand
passionforthe business.It'sa single sharedvisionof successthatinspireseachandevery
memberof the PostNetfamilytohelpeachotherthrive.
 Postnetaimsat satisfyingtheircustomersbyprovidingagoodservice intermsof printjobs
and internetusage ect.
 PostnetBrooklyn’svisionistobe the numberone Postnetoutof about300 franchisesin
SouthAfrica.Therefore PostnetBrooklynisnow in4th
and3rd
position.
 Theirmissionstatementsstatesthat“Service excellence isnotanACT, buta Postnet
BrooklynHabit.”
 PostnetBrooklynbelievesinthe simple,notthe complex.We believe we needtoofferour
clientsthe bestservices,bysayingnotothousandsof projectssothat we can reallyfocuson
the fewthat are meaningful andimportanttous.
 As PostnetBrooklyn,we believe thatbyworkingasa group, we conquermore.We don’t
settle foranythinglessthanexcellence inwhatwe offer.We have the self-honestytoadmit
whenwe are wrong andcourage to change as we move towardsthe goal of beingthe best
PostnetinSouthAfrica

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Corporate Values
 Care for the Whole:Assmall businessownersservingsmallbusinesses,PostNetfranchise
ownersare thoughtful andconsiderate of others;strive tomake adifference;and,whether
througha single unitof or the developmentof anentire region,aimtosupportthe greater
goodof theircustomersandthe entire franchise organization.
 Be Engaged: PostNet’sengagedfranchiseownersshow upreadytodo businesseveryday
and activelyparticipate inthe organization.Theyare committedtoattendingregional
meetingsandworkshops,PostNet’sannual conventionandonline forums,andthey
regularlytake advantage of the tools,trainingandbusinesssupportPostNetprovides.
Successful PostNetfranchiseessee the value inbeingateamplayer.
 ChampionChange: PostNet’sevolutionintoaone-stopresourceforsmall businessesand
busyconsumersunderscoresthe needforfranchiseownerstobe opentonew ideasand
newwaysof doingthings;tolead,inspire andembrace change acrossthe organization;and
to continuouslylookforopportunitiestoimprove theircustomerservice andsupportof
PostNet’sNeighborhoodBusinessCentermodel.
 Attitude + Execution= Performance:Whethertheyare juststartingoutor are seasoned
veterans,PostNetfranchise ownersexhibitacan-doattitude thatmakesthe entire
organizationsuccessful;theyemploygreat systemsandunderstandthe value of great
customerservice withasmile;and,perhapsabove all else,theyunderstandthatthose traits
can’t be exhibitedinasilo:One withoutthe othersisnotexcellence.
 Own It: PostNetencouragesitsfranchise owners tobe accountable fortheiractions,be
reliable andbe peoplethe communitycancounton.Theyalsooperate the same way at
theirfranchise headquartersinDenver,Colorado,andstrive toleadbyexample.
 Lead with Clarity and Purpose:PostNetownersare encouragedtocommunicate
expectationsandagree onthe desiredresult,whetherit’switheachother,theirteam
membersorPostNet’sheadquarterssupportstaff.The final goal?Helpotherssucceed,
knowwhere you’re goingandwantyouwant to accomplish.
Statement of Requirements
 We needtomaintainandstabilize ourfinancesandstayonbudget.
 We needtoforeverstayloyal toour customers.
 We needtostay up-to-date withthe new technologiesinthe industry.
 We needtoensure thatthe internetis alwaysupandrunning.
 The systemsinpace shouldbe flawless.

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Business Case
 We needto maintain and stabilize our financesand stay on budget.
o The solutionthatR-Line ITsolutionshave,istoensure thatthe cappeddata doesn’t
deplete.Thiswould meanthatthe companywill paythe same amountof moneyto
gettheir20Gigs a month,and notpay extradue to data depletion.
 We needto foreverstay loyal to our customers.
o The solutionthatR-Line ITsolutionshas,isforthe systemsinplace tobe loyal to the
customersintermsof beinguserfriendly.Systemsthatthe employeesuse should
add value tothe Professionalismof the employees,andthisisessential forthe
businesstorunsmooth.
 We needto stay up-to-date with the new technologiesinthe industry.
o The solutionthatR-Line ITsolutionshasisto make sure that we are alwaysupdated
inthe technologydepartmentbyalwaysdoingourresearchof the latest/trending
technologiesthatwe coulduse as oursolutiontoour customers.We stronglyadvice
companiesthattheyconducttechnical researchthatisin line withtheirbusiness
processesinorderto have up-to-date systems.
 We needto ensure that the internetand network is always up and running.
o The solutionthatR-Line ITsolutionshas,isforthe companyto have a backup
internetService Providerinplace incase if the primaryISP hasa problem.Onthe
networkside,we suggestthattheydoa networkcheck-upbycheckingif all switches
and RJ-45 connectorsas well ascablesare still intact.
 The systemsin place should be flawless.
o Data that is notusedshouldbe removedatthe endof everyday.Anti-Virusprogram
of the computersshouldbe updatedandcheckedfrequentlyforthe smooth
operationof the computers.
 As R-Line ITSolutions,we are employedbyPostnetBrooklyntoassesstheirITInfrastructure,
howit operatesandhowit ismanaged.We are requiredbythe projectspecificationtofind
problemswithintheirITinfrastructure,andcome upwithsolutionstotheirproblemsthat
will helpthemimprovetheirbusiness.
Time Management
N.B referto Gantt chart

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Risk Analysis
 Thisis the initial riskassessmentthatwill identify,characterize,prioritizeanddocumenta
mitigationapproachrelativetothose riskswhichcanbe identifiedpriortothe startof the
project
RISK
ID.
RISK
DESCRIPTION
MITIGATIONPLAN
(what to do to
avoid the risk
occurring)
CONTINGENCY
PLAN (what to do
if the risk occurs)
IMPACT (what the
impact will be to the
project ifthe risk
occurs)
LIKELIHOOD
OF
OCCURRENCE
(high,
medium,low)
1 No strong
security
measuresare
implemented
inthe company
(protectionof
the
equipment).
Alwaysbe on
guard of the
equipment,
especiallypersonal
belongings.
Have backup or
alternative
equipmenttouse.
It will costthe project
teamtime and cost,and
it will kill the moraleof
the team.
low
2 There are No
surveillance
cameras,
hence it
increasestheft
probability.
Be onthe lookfor
anythingor
anybody
suspicious,and
make sure
anythingthatis
susceptibleto
theftisfar from
reach.
Have backup or
alternative
equipmenttouse.
If personal belongings
are stolen,itwill harm
the morale of the team
and will impactthe
teamfinancially
Low
3 Lack of
resources(MS
Word, Visio,
Internet
Access) and
financial aid
(Transport,and
printing) todo
the project.
Make sure that the
neededresources
are procured
before initiation
phase of the
project,andhave a
budgetto follow
for the entire
course of the
project.
Seekforresources
and financial aid
fromexternal
sources.
The projectmightnot
commence
High
4 No UPS may
resultin
decreased
productivityin
time of power
failure.
Ensure that all our
laptopsalways
have full power.
Shouldithappen
that poweroutage
occurs, we should
not use all laptops
at once,instead
use one at a time
It will cause the project
to take a pause.
Medium

18. 1 | P a g e
until ithas not
powerleft.
RISK
ID.
RISK
DESCRIPTION
MITIGATIONPLAN
(what to do to
avoid the risk
occurring)
CONTINGENCY
PLAN (what to do
if the risk occurs)
IMPACT (what the
impact will be to the
project ifthe risk
occurs)
LIKELIHOOD
OF
OCCURRENCE
(high,
medium,low)
5 Poor
communication
Amongstthe
projectgroup
members.
Developa
communication
planthat will
ensure team
members
communicate
efficiently.
Rectifythe
problembyusing
the
communication
plan.
The projectwill notbe a
successif it happens
High
7 Injuryof
project
member.
(Project
membermight
be involvedin
a car accident,
or mightget
sick)
N/A Coverthe work
that the team
memberwas
supposedtodo.
The projectwill notbe a
successif it happens
Medium
8 Resignationof
a team
member.
Ensure that team
memberare fully
committedtothe
projectuntil itis
done bysigninga
contract that
specifiesthatteam
memberscannot
leave the group
withoutrational
reason.
Coverthe work
that the team
memberwas
supposedtodo.
It will be difficultforthe
projectteamto
complete the project
withone lessteam
member
Low
9 Numberof
teammembers
not reaching
the required
amountto do
the
deliverables.
Ensure that
enoughteam
memberare
acquiredbefore
commence of the
project.
Do the project
workaccordingly
withthe team
members
acquired.
It will be difficultto
complete the project
withlimitednumberof
colleagues,andthis
mightbrand the project
unsuccessful.
Low

19. 2 | P a g e
10 Absence of
commitment
fromthe team
members.
Team members
shouldbe focused,
and reminded
whatis at stake if
the projectisnot a
success.
Remindthe team
memberof whatis
at stake.
The projectmightnot be
clearand successful.
Medium
11 Absence of
commitment
fromthe
stakeholder.
Frequentlyseek
feedbackto
ensure continued
supportand also
be a helpinghand.
Write a letterto
Remindthe
stakeholderof
whatis at stake.
The projectmightnot be
clearand successful.
Medium
RISK
ID.
RISK
DESCRIPTION
MITIGATIONPLAN
(what to do to
avoid the risk
occurring)
CONTINGENCY
PLAN (what to do
if the risk occurs)
IMPACT (what the
impact will be to the
project ifthe risk
occurs)
LIKELIHOOD
OF
OCCURRENCE
(high,
medium,low)
12 Absence of
commitment
fromthe
invigilator.
Frequentlyseek
feedbackto
ensure continued
support.
Write a letterto
the HOD, to
remindthe
invigilatorof what
isat stake.
The projectmightnot be
clearand successful.
Medium
13 Notenough
time to
complete the
project.
Start the Project
on time.
Requestthe
stakeholderfor
more company
hours.
The projectmightnot be
successful
High
TechnicalFeasibility
 The Technical Feasibilityreferstothe technical resources(logistics) thatare available forthe
projectto commence.We will listthe resourcesneededtocommence thisproject.The
projectwill take place ina office space atPostNetBrooklyn
 Refertothe tactical planof how our projectwill deliveritsservicesandsolutionstoPostNet
Brooklyn.Listof the resourcesneededtocommence thisprojectare asfollows:
o MS Word
o Adobe PDF
o HP Laptops(3)
o Printer
o Wifi
o Modem
o PowerPoint(Forthe final slide presentation)
o MS Visio(NetworkDiagramsect)

20. 3 | P a g e
Scope and expectations (WDS)
Introduction
Our Scope Managementincludesthe workthatneedstobe done todeliveraproject,service or
resultwithspecificfeaturesandfunctions.The scope clearlystateswhatthe projectissupposedto
achieve andwhattasksshouldbe done.
 ProjectObjective
 Time/Schedule
 Planning
 Goals
 Tasks
 Resources
Project Objectives
Basicallyourmainobjective isbasicallyreviewingthe ITstructure of our chosencompanyand
implementaneffective ITnetworksolution.
Time/Schedule
Our time managementwill be scheduledinaway that we reachour milestonesthatwe have
includedinthe Ganttchart. Our milestoneswill actuallydeterminewhatwe have todo and the
durationof the deadline.
Planning
Thispart of the projectwill involve the use of aGantt chart to planandwrite downthe progresswith
inour project.
Goals
Tasks that we have to complete inorderforourprojectto succeed.Ourgoals/Tasksthatwe are
goingto achieve are basicallyconcernsthatare usedto evaluate the ITNetworksolution.
Tasks
Activitiesthatneedtobe done are giventous inthe WIL manual,these taskswill furtherbreakdown
for eachprojectteammembertotake part and contribute inthe project.
Resources
Our resourcesthatwe will use will include some of the stuff thatwe will needtouse inorderfor us
to basicallyachieve ourproject
WBS
 The Work BreakdownStructure (WBS) of our projectisa view intoour projectwhichshows
whatwork the projectencompasses.WBSisthe tool that will easilycommunicate the work
and processesinvolvedtoexecute ourproject.The ProjectManager(KhotsoBodibe) andthe
projectteam(Baitumetse LekubuandKgomotsoKekana) will use the WBStodevelopour
projectschedule,resource requirementsandcosts.
Company Processes Tasks (Sub-Processes)

21. 4 | P a g e
WBS For R-Line IT
Solutions
1.1.Initiation 1.1.1. DevelopOrganizational OverviewandProjectCharter
1.1.2. SubmitProjectCharter
1.1.3. ProjectSponsorreview (PostNet Brooklyn)
1.1.4. ApprovedandsignedProjectCharter
1.1.5. DevelopbusinessprocessesITNetworkMapping
1.1.6. 20 IT Networkconcerns
1.1.7. IT Networksolutionchange recommendations
1.2.Planning 1.2.1. Determine projectteam
1.2.2. Start-off meetingwithProjectTeam
1.2.3. DevelopProjectPlan
1.2.4. DevelopRolloutprojectplan
1.2.5. Milestones
1.2.6. Developexecutionstrategy
1.3.Execution 1.3.1. ProjectKickoff meeting(issuinginstructions)
1.3.2. Designingthe system
1.3.3. Hardware/Software
1.3.4. Verifyandvalidate Statementof requirements
1.3.5. Issue certificate of completion
1.4.Control 1.4.1. ProjectManagement
1.4.2. CommunicationPlan
1.4.3. RiskManagement
1.4.4. Update ProjectManagementPlan(GroupPlan)
1.5.Closeout 1.5.1. Testingupdatedsoftware
1.5.2. New designof networklayout(solution)
1.5.3. Manage handoverprocess
1.5.4. Terminate phase
1.5.5. Review phase

22. 5 | P a g e
Project Charter
PROJECT CHARTER
1. General Project Information
Project
Name:
Work Integrated Learning (WIL)
Project
Sponsors:
R-Line IT Solutions
Stakehold
er:
PostNet Brooklyn
Impact of
project:
Recommend Improvements to their IT infrastructure
2. Project Team
Name Employee
Number
Departme
nt
Cellphone E-mail
Project
Manager:
Khotso
Kenneth
Bodibe
1400142
6
IT 07499536
45
kkbodibe74@gmail.com
Team
Members:
Baitumets
e Botlhale
Lekubu
1401075
3
IT 07954742
30
lekububaitumetse@gmail.
com
Kgomotso
Norman
Kekana
1400064
1
IT 07828297
82
Kgomotsokkn50@gmail.c
om
3. Stakeholder
Compan
y Name
PostNet
Owner Mr Johan van Rensburg
Manager Mandy Meiring
Telephon
e
012 460 1484
Fax To
Email
086 676 3049
Fax 012 460 1463

23. 6 | P a g e
Physical
Address
Shop 4 Brooklyn Design Square.
309 Veale Street
Nieuw Mucleneuk
Brooklyn, 0181
Postal
Address
Private Bag X06
Waterkloof
0145
4. Project Scope Statement
Project Purpose / BusinessJustification
 Identify 20 problems that exist within the current Netwok of PostNet.
 Find the solutions to the problems.
 Develop and agree to a project charter.
 Document PostNet’s Current IT Infrastructure.
 Document how the Organization uses IT in daily business.
 Document Business Processses and IT Network Mapping.
 Develop a Project Plan to use as guidence.
 Rollout project plan and organisation feedback
 Develop a Web Breakdown structure.
Objectives(inbusinessterms)
 Solutions and recommendations that will improve the current
Network
 A project plan
 An agreed Project Charter between the R-Line IT Solutiona and
PostNet Brooklyn.
 Reduce costs
 Increase producivity
Scope
 The main purpose of the project is to recommend improvements in
relation to the IT insfrastructure, on how it can improve productivity
and and raise income.

24. 7 | P a g e
Project Milestones
 Startin date : 05 September 2016
 Schedule : Mondays from 08:00 until 16:00, and Wednesdays from
08:00 untill 12:00
 End Date : 26 October 2016
 Project Charter
 Choosing stakeholder/ organization and initial investigation
 Project Plan document
 Monitor student progress
 Business process IT mapping
 work completed on agreed date
Major Known Risks (includingsignificantAssumptions)
Risk Risk Rating (High, Med, Low)
No security measures (protection of
the equipment)
Med
No surveillance cameras increases
theft probability
High
Desktops are not protected Med
no UPS may result in deacreased
productivity in time of power failure.
High
Poor communication Amoung the
project group members
Med
No Barries implemented to limited
Areas
Low
Enjury of project member High
Constraints
 Limitation of the company’s confidential information
 Limited number of staff towards the project.
 Limited Internet connection.
 Limite schedule to complete the project.
5. Communication Strategy

25. 8 | P a g e
 As the project manager, I will schedule meetings twice a week with
the project team on Thursdays (13:00 – 15:00) & Fridays (13:00 –
15:00).
 The project team and I will also schedule a meeting on Mondays
(07:30 – 08:20) with the stakeholder
 At the end of every week it will be my resposibility as the project
manager to gather information acquired from the course of the week
and form a report of the current status of the project.
 The status report will be discussed the following Monday between
the project team and the project sponsor. On the same day we will
discuss the activities at hand for the week.
6. Sign-off
Organization Name Signature Date (MM/DD/YYYY)
Stakeholde
r
PostNet Brooklyn
Project
Sponsor
R-Line IT Solutions
Project
Manager
R-Line IT Solutions
7. Notes

26. 9 | P a g e
BUSINESS PROCESSES AND IT MAPPING
BUSINESS FUNCTIONS
 Printingof Documents,Posters,Business card,etc.TheyalsoofferBulkPrinting,Single
Printing,ColourPrinting,CollatingandDouble sidedPrinting
 Sendingandreceivingof fax andScanningof documents.
 Rentingoutof Computersforusage.
o InternetUsage
o Typingand printing
 Stationarysales forSchool,Office andHomes
 Packagingof goods,bothFragile andnon-fragile.
 LaminatingandBindingof Documents.
 Courier& Mailbox
o International,Domestic,PostNettoPostNetCourier.
o Private mailboxes,SAPOPostal AddressesandStamps
HOW I.T SUPPORTS THEIR TASKS
The Network PostNetBrooklyn consist of a small networkthat contains multiple and
differentnodes.Fromour pointof view,the networkis a star topology
that works on a workgroup platform.The network is both Wiredand
wireless,butthe wirednetwork is the one mostlyused. The network
usesa cat5e cable with RJ-45 ports to connect all networknodes
together,and it uses a fibre optic to connect to the Mall’ssatellite dish
for internetpurposes.
HARDWARE
Main Computer(Located office 1) The main computerislocatedinitsownoffice space.The purpose of this
computeristo act as servertothe Pointof Salescomputers.Whateveris
billedatthe Pointof salescomputerswill be capturedontothis
computer.Italso controlsthe IQ enterprisesoftware whichisthe
software theyuse forthe salesup-front.
Office Computer Thisis the computerthat isusedbythe store managerinher office.The
computerisusedfor basicoffice relatedwork,like receivingemails,
connectingwithclientandsoforth
9 DesktopComputers The nine computersthatare made up of 5 TowerComputersand4 mini
Desktopcomputerare the onesthat the customersrentto use.These
computersare usedto surf the internet,sendandreceive emails,andany
otherrelevanttasksthatare withinreasonthatthe customerwishesto
do.
2 Pointof Sale ComputersLocated
in the staff Area
These computersare the onesthat the employeesuse.The basicusage
of these computersare tobill customersforprinting,copyingorbuying
anythinginthe shop.These computersalsocontrol the desktopsfor
rental usingthe internetcafé software.These computersare alsousedto
logand track goodsor packagesthatare beingsend(Courier)
1 DesktopComputer Located in
the Staff Area
Thisdesktopcomputerismainlyusedtosendandreceive emailsfor
customerswhoare notcomputerorientated.Anditisalsousedfor
viewingscanneddocuments.

27. 10 | P a g e
1 DesktopComputer in the
PrintingArea
Thisdesktopcomputerisreservedforprintingdocuments.Thatisitsonly
and mainfunction.
PowisFastback 20 AutomaticBindingmachine
Ideal 6550 Programmable Papercuter
Oce 7050 To Copyand printlarge documentssuchas Architectural orengineering
drawings.
HP Office Jet FlowMFP x585 Usedfor scabbingDocuments
MitsubishiEasy Photo PhotoPrinter
Konica MinoliaModel 20 Usedfor PrintingEmailsandFax
GBC Acco Brands, 300 Tower
Parkway Liconshire IL 6009
BindingandLaminating
Canon lpf750 ImagePROGRAF Printingof Large Posters
AnvinzFingerprintand Card
Attendance
Fingerprintscannerforemployee sign-intime
IntellistorCD Writable Tower For burningmultipleCDsata time.
3 BizhubC754e print and Fax
Machine
PrintingandphotoCopingof documents
Bizhub Pro 950 Pro Print and Fax
Machine
PrintingandphotoCopingof documents
SOFTWARE
Windows10 Pro Operatingsystem
Windows8.1 OperatingSystem
Windows7 Professional 32bit OperatingSystem
WindowsXP SP 2 OperatingSystem
Adobe reader XI Standardpdf readers
Kaspersky InternetSecurity Anti-virussoftware forthe systems
MicrosoftOffice Professional plus
2013
Software package forcreatingand readingdocuments
IQ Enterprise – 2016.0.0.1 Pointof sale software usedfor Quotes,inventory, Bill of Quantities,
Salesorderand purchase order
Team viewer11 Remote supportandremote accesssoftware
Safe Money Pluginforthe KasperskyinternetSecuritysoftware enabledforweb
browsers.
ClassicShell Software forcustomizingthe Windowsfeel.
JSCafe Server Deluxe InternetCafé software thatisusedtocontrol and monitorrental
computers.
JSCafe ClientPost-paidDeluxe InternetCafé usedtogive customersaccesstorental computers
KONICA Minoltabizhub950 Software DriversforKonica Printer.
KONICA Minoltac754 Series Software DriversforKonicaPrinter.
RealetwirelessLAN Driver Driversto enable computerstoconnecttothe wirelessnetwork.
Smilebox Software foraddingphotos& printing,EmailingandSharing!
Epson Advanced Printerdriver 4 EpsonSoftware Driverforthe Epson printer.
DHL ConnectV3.3 DHL software usedforCourierservice.itisanintegratedShipping
managementSolution.
uTorrent Software fordownloadingTorrentsfromthe torrentwebsite.
Android driverinstall Androidsoftware forconnectingandroiddevicestocomputers.
Artifact A learningsoftware tool fore-learning.

28. 11 | P a g e
BuilderExperience Software usedtocreate webformsapplicationsforcustomerand
employeewebsites.
ConstructionSimulator A software thatvisualisesaconstructionenvironment.
Coral Graphics Providesafull-service printerofferingelectronicprepress,6-color
printing,anda range of finishingandlaminating services.
CoralDRAW A graphicsdesignsoftware todesigngraphicsand layout,editphotosand
create websites.
EPS File Viewer A file software thatletsyouview (.eps)file,resize andconvertthemto
otherformats.
Free DWG Viewer7.3 Opens,edits,andconverts(.dwg) files.
ImagePROGRAFDevice Setup
Utility
Software usedforprintingImagesandeditsthem.
Magical JellyBean KeyFinder A freeware utilitythatretrievesyourproductkey(cdkey) usedtoinstall
windowsfromyourregistry.
NeroBurning ROM 2014 A software usedtoburnCD’s,convertWMA to MP3, copy and archieve
importantdata permanentlyplusmuchmore.
Roland VersaWorks Is a program that addspowerful productivitytoolsthatallow evennovice
usersto take full advantage of cuttingandprinting.
SketchUP2015 Is a 3D modellingsoftware thatisusedfordrawingapplicationssuchas
architectural,interiordesignandengineering.
UnityWebPlayer Usedfor online streamingformusic,videosandotheronlineapps.
WD my Cloud Personal cloudstorage software forsettingupaCloudstorage foryour
personal computer.
WinZip15.0 A software tool usedforextracting.zipfiles.
YTD VideoDownloader A software usedtoDownloadsvideosfromthe Youtube website.
System/Application Software and Hardware
MAIN COMPUTER
HARDWARE SOFTWARE
8GB RAM Windows 10 Pro
i5 Intel Celeron Adobe reader XI
TB Kaspersky Internet Security
Microsoft Office Professional plus 2013
IQ Enterprise – 2016.0.0.1
Team viewer 11
Safe Money
Adobe Reader

29. 12 | P a g e
1 Office Computer
HARDWARE SOFTWARE
-8GB RAM Windows 10 Pro
-I5 Intel Celeron Adobe reader XI
-1TB Kaspersky Internet Security
Microsoft Office Professional plus 2013
Team viewer 11
5 Desktop Computers (Computer rental)
HARDWARE SOFTWARE
500 GB Drive Windows 7 32 bit and Windows 8.1
CPU : 2.00 GHz Adobe Reader XI
2Gig RAM Classic Shell
Google Chrome
Google Toolbar for Internet Explore
JSCafe Client Postpaid Deluxe
Kaspersky Internet Security
KONICA Minolta bizhub 950
KONICA Minolta c754 Series
Realet wireless LAN Driver
Smilebox
TeamViewer
Microsoft Office Professional plus 2013

30. 13 | P a g e
4 Mini Desktop Computers (Computer rental)
HARDWARE SOFTWARE
500 GB Drive Windows 8.1 64 bit
CPU 1.80 GHz Adobe Reader XI
2Gig RAM Classic Shell
Google Chrome
Google Toolbar for Internet Explore
JSCafe Client Postpaid Deluxe
Kaspersky Internet Security
KONICA Minolta bizhub 950
KONICA Minolta c754 Series
Realet wireless LAN Driver
Smilebox
TeamViewer
Microsoft Office Professional plus 2013
2 Point Of Sale Computers
HARDWARE SOFTWARE
500 GB Hard drive Windows 7 Professional
4 GB RAM Adobe Acrobat Reader DC
1.80 GHz Processor Adobe flash Player
Epson Advanced Printer driver 4
JSCafe Server Deluxe
Kaspersky Internet Security
TeamViewer 10
DHL Connect V3.3
IQ Retail
1 Desktop Computer (Reserved for Email & Scanning)
HARDWARE SOFTWARE
WindowsXPSP2
Adobe AcrobatReaderDC
Adobe flashPlayer

31. 14 | P a g e
EpsonAdvancedPrinterdriver4
KasperskyInternetSecurity
TeamViewer10
Microsoft Office Professional plus 2013
Microsoft Outlook
1 Desktop( Reserved for Printing)
HARDWARE SOFTWARE
500 GB Drive Windows 10
CPU : 2.00 GHz Adobe readerXI
2Gig RAM KasperskyInternetSecurity
MicrosoftOffice Professionalplus2013
IQ Enterprise –2016.0.0.1
Team viewer11
Safe Money
Adobe Reader
Adobe readerXI
KasperskyInternetSecurity
NODES OPERATING IN THE NETWORK
HARDWARENAME USAGE
Powis Fastback 20 Automatic Binding machine
Ideal 6550 Programmable Paper cuter
Oce 7050 To Copy and print large documents such as
Architectural or engineering drawings.
HP Office Jet Flow MFP x585 Used for scabbing Documents
Mutsubishi Easy Photo Photo Printer
Konica Minolia Model 20 Used for Printing Emails and Fax
GBC Acco Brands, 300 Tower Parkway
Liconshire IL 6009
Binding and Laminating
Canon lpf750 ImagePROGRAF Printing of Large Posters
Anvinz Fingerprint and Card Attendance Finger print scanner for employee sign-in time
Intellistor CD Writable Tower For burning multiple CDs at a time.

32. 15 | P a g e
3 Bizhub C754e print and Fax Machine Printing and photo Coping of documents
Bizhub Pro 950 Pro Print and Fax Machine Printing and photo Coping of documents
Policies and Standard Operating Procedures (For Clients)
 Customer who use the rental computers are only allowed to browse the Internet.
 They can view their emails.
 Customer are not allowed to download any Programs onto the Computers.
 Customers are allowed to use Microsoft office packages to create documents.
 Customers are not allowed to access the control panel.
 Customers are not allowed to access network setting and cmd.
Network Setup

33. 16 | P a g e
Outsourced Services
The rental Computers which are used by customers to do tasks fall under a workgroup by
the name POSTNET.
PostNet Brooklyn outsources its IT support. Their network is designed and managed by
Matrix Hatfield. According to The store manager Mandy, Matrix sends a technician once a
month to update whatever needs an update, and to also do a maintenance check of the
entire network, as well as running an inspection of all nodes that exist within the network.
PostNet works together with Synix Technology. Synix is in charge of PostNet’s Email,
Mailbox manager and the website hosting. Synix also hosts branch discussions for PostNet.
IT Concerns Void by the Organization
1. There isno way of trackingcomputerusage.
o There isa concernthat there isno wayto see if anyone hashackedthe computer,or
loggedintothe system.Andalsonowayfor themto see if someone has
downloadedlarge filesthatmightdepletetheirmonthlycapbundle of 20 Gig.
2. Theyrun on a fibre cable systemthatisconnectedandbelongstothe BrooklynMall forthe
internetconnectionandTelephone line.
o If the Mall’snetworkdies,the shoplosesinternetconnection,andtherefore cannot
proceedwithnormal businessprocesses.Theycanonlyre-route telephone callsto
theircell phones,buthave noalternative InternetService Provider.
3. PoorBack-Up.
o There isno simple orautomatedbackupstrategyinplace forall systems.They
performa manual backupfor systemearlyinthe morningbefore the shopopens,
and thisstrategydoesnotdo backupfor all computers.Itonlybackupsfor the Point
of salesclientcomputers.
4. There isone person/Clientwhorentsacomputerforthe entire dayto helphisclientwith
online applications,andthisthereforecreatesunnecessarycongestioninthe shop,because
people are waitingforthe one persontohelpwiththe online application.These clientwait
for upto 5 hoursto get assistance fromthisone person.