Rikhil Patel completed an internship at Bajaj Finserv from April to May 2016. He thanked his supervisors and the company for allowing him to conduct research and learn. The report provides an introduction to Bajaj Finserv and its subsidiaries, outlines Rikhil's objectives of dealing with customers and pitching various products. It also describes the process of granting loans, limitations faced, lessons learned about customer service and product knowledge, and concludes the experience provided valuable corporate exposure.

1. FINAL REPORT 1
FINAL REPORT
Student Name: Rikhil Patel
Enrollment Number: 1011517080
Specialization: FINANCE
Report Duration: 3rd
April, 2016 to 31st
May, 2016
Guided By:
Mr. Hari Gupta (Area Sales Manager)
Mr. Milind Singh (Sales Manager)
Mr. Parth Thakkar (Sales Executive)
Submitted to:
Prof. Abhay Raja

2. FINAL REPORT 2
ACKNOWLEDGEMENT
I want to thank SBS Ahmedabad for giving me the permission to commence this
project in the first instance, to do the necessary research and to use the available data.
I am deeply indebted to my supervisors Prof. Abhay Raja (Faculty in charge) and
Mr. Hari Gupta (ASM), Mr. Milind Singh (SM) and Mr. Parth Thakkar (SE) for their
help, stimulating suggestions and encouragement in all the time of internship.
Especially, I would like to give my special thanks to my parents and friends for their
patient love and help in internship.

3. FINAL REPORT 3
TABLE OF CONTENT
Title Page no.
INTRODUCTION TO COMPANY 04
OBJECTIVES 05
COMPANY VISION & MISSION 06
TASK ASSIGNED 07
MID-COURSE CORRECTION 08
LIMITATION 09
LEARNING’S 10
CONCLUSION 11

4. FINAL REPORT 4
INTRODUCTION TO COMPANY
 Name of the Organization: - Bajaj Finserv Limited
 Main activity of the Organization: Financial service
 Name & Designation of Head of the Organization: Mr. Rahul Bajaj
(Chairman)
Bajaj Finserv
Bajaj Finserv was formed in April 2007 as a result of its demerger from Bajaj Auto
Limited to further the Group’s interests in financial services. This demerger enabled
Bajaj Finserv to independently run the core businesses of Lending, Insurance and
Wealth Advisory.
Bajaj Finserv Limited is the holding company for the businesses dealing with
financial services of the Bajaj Group.
Its insurance joint ventures with Allianz SE, Germany, namely Bajaj Allianz Life
Insurance Company Limited and Bajaj Allianz General Insurance Company Limited
are engaged in life and general insurance business respectively.
Its subsidiary Bajaj Finance Limited is a Non-Banking Finance Company engaged
in consumer finance, SME finance and commercial lending and wealth management.
At Bajaj Finserv, we operate with a simple philosophy of never settling for good,
and always aiming for great. Our wide and growing portfolio of products across
lending, insurance and wealth advisory bears testimony to this belief.
Bajaj Finance Limited is the consumer finance lending arm of Bajaj Finserv Limited.
It is the most diversified non-bank in the country and the largest financier of
consumer durables in India making it one of the most profitable firms in the category.
Bajaj Finserv is one of the lending financiers in the market offering consumer
durable loan on EMI.

5. FINAL REPORT 5
OBJECTIVES
 To deal with the customers and provide them schemes of the product
 To convince the customers to buy product through finance
 To convince the customers to buy EMI card of Bajaj Finserv
 To pitch the customers for the extend warranty of the product which is
purchased by the customer
 To check the documents of customers like Credit card, driving license, PAN
card, etc. is required to provide loan to the customers.

6. FINAL REPORT 6
COMPANY VISION
 To attain world class Excellency by demonstrating value added products to
customers.
 To attain brand value by learning, innovation, perfection and transparency.
 To ensure proactivity, to create the future through innovation.
 To set new standards and reach near to perfection.
 To convey clear conviction and characterize themselves
MISSION
 Focus on value based lending.
 Fostering team work and enhancing the capability of team.
 Continual Improvement.
 Total elimination of fraud practices.
 Ensuring easy and quick accessibility to customers

7. FINAL REPORT 7
TASK ASSIGNED
 Dealing with Customers: Deal with customers, how to offer them different
schemes and to handle their queries effectively.
 Pitching Customers towards Various Other Products: Other products
include extended warranty, EMI card, etc. are being provided by Bajaj
Finserv. How to approach customers and how to pitch them accordingly.
 Process of Granting Loan:
I. Documentation- Documentation like Credit card, driving license,
PAN card, etc. is required to provide loan to the customers. Check all
the documents accordingly.
II. Various requirements- As mentioned in surrogates various slabs are
there according to which customers are provided loan.

8. FINAL REPORT 8
MID-COURSE CORRECTION
On the starting week of internship first problem face by me is that I don’t have any
knowledge about the different schemes on the product, their features and their prices.
Customers who don’t have enough knowledge about new schemes, their functions
so this is the issue that I face.
When we deal with the customers, if customers are not agreeing or understand then
we give him more detail information about the products by comparing them with
other’s company product or by giving schemes.

9. FINAL REPORT 9
LIMITATION
There were few limitations also there during work period of internship which is
mentioned below in brief.
 There wasn’t any scheme chart present in the vicinity of Bajaj Finserv office
at our Sales India premises which was limitation so we have to check
manually on desktop.
 Only 1 computer is available between competitors so sometimes crises occur
between both sales executive
 Courier service is not available store so sometimes we have to submit it to
main head office.
 Lack of supervisor assistants

10. FINAL REPORT 10
LEARNING’S
From this internship so far my own learning objects are as follows:
 Time and Stress Management
 Learn about various schemes of Bajaj finserv on the product and how they
earn profit by provide loan on 0% interest.
 Dealing with Customers: I got to know about how to deal with customers,
how to offer them different schemes and how to handle their queries
effectively.
 Pitching Customers towards Various Other Products: Other products
include extended warranty, EMI card, etc. are being provided by Bajaj
Finserv. We got to know how to approach customers and how to pitch them
accordingly.
 Process of Granting Loan:
III. Documentation- Documentation like Credit card, driving license,
PAN card, etc. is required to provide loan to the customers.
IV. Various requirements- As mentioned in surrogates various slabs are
there according to which customers are provided loan.

11. FINAL REPORT 11
CONCLUSION
Internship at Bajaj Finserv Ltd. for 8 weeks started from 03rd
April 2016 to 31st
May
2016 has been a good learning experience for me. During this period, I came across
a number of good people, in network who helped me and also knowledge sharing
with them would be treasure for me.
Exposure to corporate sector during my internship had helped me to understand the
art of balancing the task and time. So that I could manage with target and mind stress
during my internship.
Experience in a corporate sector, is a good exposure about what really the corporate
life is about. The person who can manage these target and stress can survive in these
corporate world. The only thing required in corporate world is the right attitude or a
positive attitude towards attaining one’s goal.