3. Introduction
Thisportfolio is a representation of my
work and achievements throughout my
college career.
My focus over the past three years has
been on Business Administration, with the
main attention on Hotel, Restaurant, and
Resort Management.
4. Goals
Continue working in the hospitality field.
Continuously learn and stay with the current
issues and current times in the business world.
Use my skills and knowledge to help grow and
expand each organization I am a member of.
Become more active in the community
Eventually use all of my knowledge I have
learned while away at college to run a hotel.
5. Resume
Lindsey N. Lipa
734-972-5776 | lipal@northwood.edu | 1600 Ashman Street | Midland, MI 48640
Lindsey N. Lipa Page 2
QUALIFICATIONS
Able to multitask efficiently PROFESSIONAL EXPERIENCE (Continued)
Strengths: Organized, accessible, strong communication and interpersonal skills, effective at delegating work Rock Shop – Canton, MI
assignments, reliable, mature, self-aware, enthusiastic, able to work well in a team environment, easily connect Manager, Salem High School Store September 2009-June 2010
with others, trustworthy, and responsible Managed 40 store employees; assumed authority to assign job positions and evaluated staff daily
Proficiencies: Microsoft Word, Excel, PowerPoint, Access; Microsoft Visio; Numara Track-It System; Mac
Apple; RezOvations Booking Systems; HRIS Systems: Datatel Colleague System and ImageNow Software
Assigned to handle scheduling and perform manager duties throughout shift
Closed and balanced cash register transactions at the end of each shift and transferred cash to school safe
CERTIFICATIONS Ensured team members were in their assigned work positions throughout shift to ensure no lapse in service
AlcoholSafe & ServSafe Recommended and implemented new and improved operations throughout the store to increase efficiency
and drive sales
EDUCATION
Northwood University – Midland, MI
Bachelor of Business Administration – Hotel, Restaurant & Resort Management May 2014 LEADERSHIP
GPA: 3.395/4.000 Northwood University Annual Stafford Memorial Dinner 2011-Present
Procurement Chair, 38th Annual (March 2012-Present)
PROFESSIONAL EXPERIENCE
Northwood University – Midland, MI Assistant to the Executive Board Chair, 37th Annual (April 2011-March 2012)
Student Assistant, Human Resources Department May 2012-Present
Manage and maintain highly confidential and proprietary employee and corporate documents Northwood University Hospitality Enterprise (NUHE) 2010-Present
Provide first line support for Human Resources Department; answer incoming calls, scan paperwork into Treasurer (2012-Present)
employees files in ImageNow, open mail and distribute properly, scan invoices and route to proper queue‟s, Public Relations Chair and Student Government Association Representative (2011-2012)
update and correct organizational charts and check/reply to emails on a constant basis
Effectively manage time while balancing work, full-time college courses, leadership and volunteer activities
DECA 2008-Present
NADA Hotel and Conference Center – Midland, MI
Front Desk Receptionist April 2011-May 2012 VOLUNTEER
Demonstrated professionalism with strong communication and interpersonal skills to assist guests via phone Rake a Difference
and in person
Utilized RezOvation to manage and maintain guest reservations, availability and housekeeping reports
Processed cash and credit transactions with accuracy and closed office area at end of day
Northwood University Bookstore – Midland, MI
Cashier February-April 2011
Utilized efficiency and attention to detail to process merchandise and supply sales in a fast-paced and high
volume retail environment with 100% accuracy
Assisted customers on the sales floor, organized displays and monitored shrink
Processed incoming inventory and created floor sets to display new merchandise and drive sales
Rose’s Restaurant – Canton, MI
Hostess May 2009-August 2010
Greeted customers immediately, seated them in a timely manner and interacted with them during their
meal to ensure their satisfaction throughout their stay
Balanced wait staff table allocation and assisted front of house team with cleaning menus, prepared hostess
stand at the end of shift, helped the busser‟s when they were backed up or needed extra help setting tables
Managed incoming phone calls for inquiries and reservation requests
6. Recommendation Letters
To Whom It May Concern:
This is a letter of recommendation for Ms. Lindsey Lipa. I have had the opportunity to
work with her on a couple of different occasions. I have observed her working with co-
workers, other students and instructors.
As an individual Lindsey is a creative and open person who will achieve the highest level
of achievement put before her. She means to expand her effectiveness as a professional
and as an individual. She is an extremely well organized person. Her openness and
willing to learn generates much energy to other students as well as her instructors.
Lindsey has been very involved with activities on the Northwood University Campus
such as Stafford Dinner and Auto Show just to name only a few of many where she has
been most effective. In any position she obtains her work is completed in a flawless
manner. She has a way of motivating others and pushing them to meet new limits or
creating new ideas. Ms. Lipa is a dedicated student and will spend any time necessary to
do an outstanding job.
I would be pleased to answer any questions you may have regarding her capabilities.
You can reach me at (989) 837-4264.
Sincerely,
Karla Spaeth
Director of the Hospitality Department
Northwood University
Northwood University
8. Sample of Work – Essays/Papers
Leadership vs. Management managers. One of the key characteristics of a manager is very basic in the sense that they involved?” it is up to a leader to determine the vision and how to inspire someone
What is the difference between leadership and management? The biggest are someone who was given their authority by the nature of their role. They ensure work to do something powerful! In high school, I was the Vice President of Student Congress;
difference between the two is the way they motivate people who work or follow them, gets done; focus on day to day tasks, and manage the activities of others. Manager‟s I was a leader. Someone who wanted my team to step up to the plate and figure out how
and this sets the tone for most other aspects of what they do. A leader refers to guiding or focus on tactical activities and often times have a more directive and controlling to be the best person they can be. I wanted the rest of congress to be a part of something
that a lot of other students were not able to be a part of. Another example of when I was a
directing on a course or in a direction. Managing refers to handling or directing with a approach. Being tactical is not altogether a negative approach as this is a skill set that is
leader, was being part of the longest and most toughest swim there was on the swim
degree of skill. To be a great manager, you must understand what it takes to also be a greatly needed in business especially in the fast paced environments most of us work and
team. I demonstrated the position of a leader because no one on my swim team wanted to
great leader. live in. Being able to organize people to accomplish tasks can be a great asset. In many
be in the 500 meter race, that is twenty laps back and forth, underwater! No one wanted
A leader must establish purpose, the direction or the strategy he stands for, which organizations, managers are often times the previous high performers at the employee
to swim for a constant ten to fifteen minutes in the water competing with 5 other people
is the reason why others should follow. The leaderships‟ inherent strength is in defining a level.
in order to win for my team! I am a leader! I stood up to the plate and told my coach that
“vision” for the organization, it is the leader‟s ability to imagine a difference and better There‟re three main differences between leadership and management. To start, the
I would swim it so not one else would have too. Another, time where I believe I take the
future for the organization along with plans to achieve it. Envisioning the path to a better first would be that as a leader, one would synthesize and in management, one would
role of a leader would be when I am in class and the teacher asks you to get into a group
future is a very creative process and often cannot be taught or learned, except for how analyze. In leadership, the term synthesis means to put together all the issues and solve and jot down notes on a specific topic, everyone looks at each other like, “who‟s going to
leaders generally formulate it. Leaders often collect dissimilar problems from various them holistically; or from bottom to top. As in management, the term analyze, means to write this time?‟. Well I step up to the plate and do the writing without even being asked
units of organizations; synthesize them into a vision that articulates a compelling picture take the issues and break them into smaller problems and then solve each of them from or told, when in the long run, I think I learn more this way than just being „one‟ out in the
of the future. Leaders have three tasks they perform. Those are creating a vision, top to bottom. The second difference would be that leadership has a long term impact and crowd. Lastly, I would like to say, I think I perform leadership when I find people
developing a strategy, and leading people. management has short term goals. A leader should focus on creating a vision and coming to me for help. Obviously, I have something in me and my personality, that
Leaders have skills. There are three skills; conceptual skills, human skills, and motivate the organization towards a goal, which would be the long term impact, rather in shows I am someone who someone else wants to follow. I tell people to have an open
technical skills. On top of the purpose of a leader, there is leadership style, which is management; they concentrate on perfecting short term goals efficiently. The third being, mind and that one will never know what may happen in the future, and to always strive
determined by the approach a leader takes for getting things done. Since the primary role in leadership, there is the intention of climbing to the next level, and management is the for the highest.
In conclusion, there are many differences between leadership and management.
of a leader is to get the tasks done through people, leaders have to focus on the process of efficiently executing the plan. Leaders must be inspirational and charismatic
The main ones; to be a leader you synthesize, and a manager analyzes. In leadership there
productivity of the employees along with maintaining good relationship with them. people who lead others to the next level. Managers supervise subordinate staff, get the
are long term impacts on things, rather in management short term goals are put into play
Management has a purpose, just as leadership does. To begin, let‟s break down tasks completed, measure and report on performance and reward.
and achieved efficiently. Lastly, in leadership you intend on climbing to the next level. In
some key characteristics of a manager. This role in a typical company or organization A personal example when I was taking the position as a leader, was when I
management you execute the plan efficiently and effectively. Both leadership and
will reflect a person whose primary focus is on managing a team of people and their became an officer of NUHE for the second time. Holding this position of treasurer,
management are big roles to play in an organization or business. In order to have a well
activities. The role can differ by scope, types of roles, and can sometimes even be means to look over my peers and guide them to the next level onto becoming a better rounded entity, you must have quality leaders and managers in order to get the job done
focused on efforts outside of true people management, for example project and process person. Every day, I ask myself, “how can we get the students to become more correctly. Always remember, go out and do your best work possible.
12. Pictures in Action NUHE E-Board
Stafford
Dinner
E-Board
Receiving Scholarship Receiving Scholarship Selling snacks at Auto Show Selling hot beverages at Auto
Award 2011-2012 Award 2012-2013 2010 Show 2011
Working the NU booth at the Auto Show 2012
Chicago NRA Food Show 2012
Volunteering for Circle K – Snopia
