The document instructs students to simulate a dialogue between a salesperson and customer to demonstrate assertive communication skills. It asks students to provide context for the dialogue by describing the type of interaction and identifying characters. The assessment will evaluate students' ability to simulate a situation and apply assertive behavioral techniques.

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Apósas váriasatividadesrealizadase de acordocom as Temáticaslecionadas,nestaUFCD“Comunicação
interpessoale assertividade”, elabore umguiãoque simuleumdiálogoentre umvendedore umcliente,
onde sejapossível evidenciaraassertividadedovendedor.
Deve fazero enquadramentododiálogo(que tipode atendimentoestáaserrealizadoespecificadoo
espaço) e identificaraspersonagens.
A avaliaçãoteráem contaa capacidade de simulaçãode umasituaçãoe a aplicaçãodas técnicasde
comportamentosassertivos.
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ANO LETIVO 2016/2017
TURMA: CEF –1º ano – Técnicas de Atendimento
Operador(a) de distribuição – Comunicação
Interpessoal e assertividade - UFCD - 5440
Trabalho de avaliação
09/05/2017
Nome: N:
Prof.ª: Anabela Cordeiro
Desenvolvimento da assertividade

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