The document discusses providing effective feedback. It emphasizes building trust within a team by addressing complaints respectfully through open communication. When issues arise, the feedback process involves discussing each incident objectively and providing a response to reassure the team member that their concerns are cared about and addressed.

1. Effective Feedback
Building a great team!
Training & Education

2. This is Me

3. My Boss Ana Li

4. The Story...

5. I was upset

6. I can’t trust you.
You play favorites.
You don’t care for me.

7. I can’t trust you. Yes, you can!
You play favorites. No, I dont!
You don’t care for me. Yes, I do!

10. When and How
Incident Incident Feedback

11. When and How
Incident Feedback Incident

12. When and How
Incident Feedback Incident Feedback

13. Some practice...