1. FAQS
Question: If an environment changes and an automated task doesn't work, then what?
Answer: If there’s any “hot button” issue with IT, it’s that of change, and how systems that are
brought in can handle and keep up with it. When it comes to back end systems changing,
automation software is ready to respond in several ways. First of all, robust automation software has
error-handling mechanisms built-in, to catch these issues when they arise. It’s very easy to build
logic into the system for scenarios when you want the system to react in a certain way. When
systems and environments change, automation software also makes it possible to edit scripts easily
without having to re-write them or re-record automated tasks.
Question: Does the tool identify processes to automate?
Answer: One of the first questions asked as people vet software is simply to ask “What can we
automate?” There are two ways to answer this question.
1. No matter what, you have the best handle on your business and what you do on a daily basis, and
are therefore able to determine what process would be helpful to automate. But how do you
determine what to automate first? Your automation software should include an ROI calculator to
determine which of these processes would be most advantageous to automate first, making it easy
to prioritize.
2. In addition to ROI calculators, the best way to determine the best automation candidates is to
crowdsource your organization for the information. You can use idea generator tools that already
exist, or—for an even more efficient line from idea to automation—use a tool like Cumulus which
encourages anyone in your organization to suggest tasks to automate, allows others to vote on
tasks, shows time saved by automating that task, and lets you go directly into automating the
projects with the most votes/most ROI.
Question: Howmany different systems can this interact/work with?
Answer: Automation software that uses front-end automation allows you to interact with virtually any
type of system since no back-end coding is necessary. And yes, that includes the legacy, dinosaur-
status LOB systems too.
Question: Howaccurate is this?
Answer: Accuracy, being paramount in terms of importance for IT teams, will absolutely come up in
your conversations about automation software. Automation software, at its core, answers this
question since it’s main purpose is to save time, reduce costs, and reduce human error. There’s a
saying that “Automation never takes a vacation,” and it’s true. Many tasks and processes can run
2. constantly without fail or fatigue. Should errors arise, the system sets off the alarm bells and lets you
know right away, preventing you from wasting time or money on an error might have slipped through
the cracks and negatively affected you down the line.
Question: Howdo we control task creation?
Answer: There are plenty of ways to keep automation from spiraling out of control (or handing the
ability to create tasks to novices and then having to step in and intervene anyway). Among the
options are:
1. Picking a select group of internal champions who develop automated tasks and processes, and
leaving task creation in their hands.
2. Distributing run-time (executable) licenses to other people in the company who should definitely
be using automation, but not necessarily creating the tasks.
3. Utilizing a company’s in-person or online training resources to ensure that people who will be
creating tasks have a good grasp on how to do it.
1. Can you brieflytellme aboutyourself?(Asusual Question)
2. How manyyears of experience youhave inRoboticsProcessautomation?
3. How manyprojectyou have worked?
4. What you knowaboutRPA?
5. What type of automationyou’re doinginorganization?Orinotherwords,Canyou brieflyexplain
me difference betweenAttendedAutomationvsUnattendedAutomation?
6. What’s yourcurrent projectandexplainaboutit?
7. What are the AutomationToolsdidyouworkedandhow it differentfromone toanother?(Asked
whenif youhaving experience inseveral RPA tools)
8. Did youhave any Programmingexperience?(Askwhenrequiredminimum knowledgeinOOPS
and Database SQL Queries)
9. What is the SDLC Processfollowedinyourprojectandwhatis yourcontributioneverystage of
SDLC?
10. What are documentsyouusedforcreatedfor yourRPA process?(ThisasksisaboutBusiness
Requirementdocument,Highlevel andlow level documents).
11. Howyou will testyourRPA automationtask?
3. 12. Howwill manage the changesinthe existingprocess?(AskisaboutChange Managementand
Reusable componentsdevelopment.) –(ThisQ maybe askedforexperience candidates).
13. Howwill youidentifyparticularprocessisautomatableornot?
14. Howwill youcalculate effortandestimationforprocesstoautomate (i.e.,FTEcalculation)?
15. What are the deploymentmethodsyou’re followinginyourprocess?
16. ExplainaboutRPA Source Code Management?
17. Canyou explainaboutCode Standardsandfolderstructuresthatyoufollow inyour projects?
18. Howwill youhandle secure data’ssuchas userpasswordsinyourautomationprojects?
19. Howwill youintegrate ThirdpartyAPI/DLL’sor Code intoyouautomation?Doyouhave any
experience onintegratingAPI’sorDLL?
20. What are challengesordifficultyfacedwhile automationinyourprojectsorApplications?
21. How implementthe RiskandDisasterManagementinyourautomationprocess?(Thisquestionis
askedwhenrequiredconcurrentsystemstothe riskof systemfailures?)
