The document discusses the qualifications and experience of First American Payment Systems. It details the over 25 years of industry experience of the senior management team. It also outlines First American's customized and dynamic approach to processing, using feedback to meet client needs. The extensive experience of the management team and customized approach to processing are meant to provide confidence in First American's ability to serve clients.
This document provides information about a public web service that returns a Human Capital Score. The web service returns a score that evaluates an individual's education and experience. It also returns projected future income estimates. The document describes the services, operations, messages and data contracts involved in retrieving a Human Capital Score through the web interface.
The 2014 annual report summarizes McDonald's financial performance in 2014. While systemwide sales grew 1%, comparable sales decreased 1% globally and operating income declined 8%. McDonald's faced challenges in 2014 that it plans to address in 2015 through a reset of the business to focus on customers. Actions include improving quality, service, cleanliness and value; strengthening menus; localizing marketing; expanding digital capabilities; and progressing sustainability goals. The CEO is confident these actions will make McDonald's more responsive to customers and able to deliver profitable growth.
This document provides a guide for organizations to create a Customer Engagement Metric (CEM) to measure customer health and engagement. It discusses why organizations need a CEM, outlines a three-step process to build a CEM including defining metric categories and weights. It also provides examples and formulas for calculating and using a CEM. The author then describes their company ACL's CEM called ICE which has provided insights into engagement drivers. The guide aims to foster discussion around best practices for measuring customer success.
This document provides an overview of SAP Treasury and Risk Management software. It discusses key topics such as master data, transaction management, position management, integration with other modules, market data, hedge management, reporting, portfolio controlling, interfaces and enhancements. The book is intended to help readers understand all functional areas of SAP Treasury and provide guidance on working with the software.
This document is an Oklahoma tax form for reporting other tax credits. It provides instructions for taxpayers to report their share of pass-through entity tax credits on the corresponding lines for each type of credit. There are 29 lines for different Oklahoma tax credits that a taxpayer can claim, such as coal credits, investment credits, small business credits, and more. The taxpayer is directed to enclose supporting documents for certain credits listed on the form.
This document provides an executive summary of the CSO Index 08 report which surveyed over 1,500 sales managers and salespeople. Key findings include:
1) Increased turnover and profitability along with efficient management of sales are the top challenges for sales managers.
2) Sales managers need to focus on quality over quantity and target the right customers.
3) Sales organizations are stable but less willing to change, posing a challenge.
4) Initiatives to boost turnover, profitability, and add-on sales to existing customers have not had the desired effect.
5) Many companies report having a defined sales process but usage and results are mixed.
Global panorama on postal finaancial inclusion business models and key issuesDr Lendy Spires
This document provides a summary of a report by the Universal Postal Union (UPU) on postal financial inclusion around the world. The report examines the business models used by postal operators to provide financial services, identifies key issues in postal financial inclusion, and creates an index to rank countries based on their postal operators' ability to foster financial inclusion. It finds that one billion people are currently banked through postal financial services. The report aims to fill knowledge gaps and help postal operators and governments seize opportunities to expand access to financial services.
Sap sd interview_questions_answers_and_explanations_espana_norestrictionkdnv
This document contains 75 interview questions for the SAP SD module. It begins with an introduction and table of contents. It then provides the questions, answers, and explanations for each interview question. The questions cover a wide range of SD topics including sales documents, pricing, delivery, billing, master data, and more. The document aims to help screen resources and assess their true understanding of SAP SD.
This document provides information about a public web service that returns a Human Capital Score. The web service returns a score that evaluates an individual's education and experience. It also returns projected future income estimates. The document describes the services, operations, messages and data contracts involved in retrieving a Human Capital Score through the web interface.
The 2014 annual report summarizes McDonald's financial performance in 2014. While systemwide sales grew 1%, comparable sales decreased 1% globally and operating income declined 8%. McDonald's faced challenges in 2014 that it plans to address in 2015 through a reset of the business to focus on customers. Actions include improving quality, service, cleanliness and value; strengthening menus; localizing marketing; expanding digital capabilities; and progressing sustainability goals. The CEO is confident these actions will make McDonald's more responsive to customers and able to deliver profitable growth.
This document provides a guide for organizations to create a Customer Engagement Metric (CEM) to measure customer health and engagement. It discusses why organizations need a CEM, outlines a three-step process to build a CEM including defining metric categories and weights. It also provides examples and formulas for calculating and using a CEM. The author then describes their company ACL's CEM called ICE which has provided insights into engagement drivers. The guide aims to foster discussion around best practices for measuring customer success.
This document provides an overview of SAP Treasury and Risk Management software. It discusses key topics such as master data, transaction management, position management, integration with other modules, market data, hedge management, reporting, portfolio controlling, interfaces and enhancements. The book is intended to help readers understand all functional areas of SAP Treasury and provide guidance on working with the software.
This document is an Oklahoma tax form for reporting other tax credits. It provides instructions for taxpayers to report their share of pass-through entity tax credits on the corresponding lines for each type of credit. There are 29 lines for different Oklahoma tax credits that a taxpayer can claim, such as coal credits, investment credits, small business credits, and more. The taxpayer is directed to enclose supporting documents for certain credits listed on the form.
This document provides an executive summary of the CSO Index 08 report which surveyed over 1,500 sales managers and salespeople. Key findings include:
1) Increased turnover and profitability along with efficient management of sales are the top challenges for sales managers.
2) Sales managers need to focus on quality over quantity and target the right customers.
3) Sales organizations are stable but less willing to change, posing a challenge.
4) Initiatives to boost turnover, profitability, and add-on sales to existing customers have not had the desired effect.
5) Many companies report having a defined sales process but usage and results are mixed.
Global panorama on postal finaancial inclusion business models and key issuesDr Lendy Spires
This document provides a summary of a report by the Universal Postal Union (UPU) on postal financial inclusion around the world. The report examines the business models used by postal operators to provide financial services, identifies key issues in postal financial inclusion, and creates an index to rank countries based on their postal operators' ability to foster financial inclusion. It finds that one billion people are currently banked through postal financial services. The report aims to fill knowledge gaps and help postal operators and governments seize opportunities to expand access to financial services.
Sap sd interview_questions_answers_and_explanations_espana_norestrictionkdnv
This document contains 75 interview questions for the SAP SD module. It begins with an introduction and table of contents. It then provides the questions, answers, and explanations for each interview question. The questions cover a wide range of SD topics including sales documents, pricing, delivery, billing, master data, and more. The document aims to help screen resources and assess their true understanding of SAP SD.
OfficeCentral User Manual (English) - Accounting and FinanceKhairun Nisa Aziz
This document is a user manual for OfficeCentral that provides instructions on using the software's finance, accounting, and reporting modules. It describes features for staff claims, advances, payment requisitions, payment vouchers, petty cash vouchers, accounting setup and transactions, importing data, approving transactions, custom transactions, accounting reports including profit/loss, balance sheet, trial balance, cash flow, general ledger, journal listings. It also covers bank reconciliation, GST returns, and accounting for multiple locations.
Babelfish: Articles May2013 - July 2013 15-7-13Brian Crotty
Articles that I have collected over the last months.Index has hyperlinks to articles.
Yellow highlighted articles - in my opinion - Must reads
I hope it is as much use to you as it was to me.
Cheers, BC
This document provides guidance about Oracle HRMS Payroll Processing. It contains information about setting up payrolls, processing payroll runs, and performing post-processing activities like generating payslips. The document includes sections on payroll definitions, payment and distributions, statutory deductions, processing and analysis, and RetroPay processing. It is intended to help users understand and utilize the key Oracle Payroll modules and functions.
This document is a product disclosure statement that describes Zurich's Taxi Insurance Composite Cover. It outlines what the policy covers, including own damage to the taxi and third party liability. It also describes how premiums are calculated, how to make a claim, privacy policies, and complaint procedures. The policy provides insurance protection for taxis and taxi drivers.
This document provides an overview of Colombian corporate taxation law. It discusses key aspects such as:
- The corporate income tax rate is 33%, or 15% for companies qualifying as industrial users in free trade zones.
- The taxable base is calculated by subtracting exempt income items from the greater of net taxable income or alternate minimum taxable income (3% of prior year net worth).
- Capital gains are taxed at 33%, with short-term gains taxed as regular income and long-term gains subject to capital gains tax.
- Deductions must be related, proportional and necessary to the income producing activity. Certain costs like related party payments may face limitations.
The document discusses customer experience management (CEM) and how it helps organizations engage with customers across multiple channels by extracting value from managed content. CEM aims to exceed customer expectations to improve business results. It allows organizations to reach out to customers instead of waiting for them to come, and create a consistent digital presence. The document explores how social media, mobility, and rich media are impacting customer interactions and priorities for organizations.
OfficeCentral User Manual for Global Configurations (English) V1R1venturesmarketing
OfficeCentral is a system that uses cloud technology (internet cloud-based software) and includes essential modules to manage a company, namely HRMS, Salary Calculation (Payroll), Accounts, and Customer Management (CRM).
OfficeCentral is a web application specially designed for small and medium industrial companies to manage companies more efficiently and smoothly.
We are providing online assistance to help you learn OfficeCentral User Manual for Global Configurations.
This document provides contact information for Dekart SRL, the developer of Dekart Password Carrier. It lists email addresses for sales, product support, and general comments/feedback. The document also notes that additional information can be found on Dekart's website.
The document provides a report on a proposed Patapesa digital system by Universal Bank of Kenya. The system aims to provide digital banking accounts accessed via mobile phones to reach unbanked individuals and cooperative societies in rural areas. The report includes a business case analysis of the need for the project and its alignment with UBK's objectives. It also provides details on project description, resource requirements, costs and benefits, risk assessment, and a proposed project schedule. The project aims to help UBK expand its customer base and increase deposits, loans, and profitability through partnerships with M-Pesa for digital account access.
Guidelines for the Use of Consultants under Islamic Development Bank FinancingJoy Irman
This document outlines guidelines for selecting and contracting consultants for projects financed by the Islamic Development Bank. It discusses:
1. General principles for the use of consultants such as the purpose of the guidelines, eligibility requirements, types of consultants, principles for selection, and procedures for evaluation.
2. Procedures for selecting consulting firms, including requirements for terms of reference, cost estimates, advertising, shortlisting, selection methods, and contract provisions.
3. Specific selection methods for consulting firms such as quality and cost-based selection and least cost selection.
4. Procedures for selecting individual consultants.
The guidelines are intended to help beneficiaries properly utilize consulting services for IDB-financed projects
Consulting Services Operation Manual, Asian Development BankJoy Irman
This document provides an operations manual for consulting services. It discusses the need for and types of consultants, ADB policies on consultants, and roles and responsibilities in the consultant recruitment process. It also provides guidance on preparing consulting services packages, requests for proposals, evaluating proposals, negotiating contracts, and recruiting individual consultants. The manual aims to guide users through the entire process of recruiting and supervising consultants for development projects.
Implementation of service tax in tally erp 9 | Tally Shopper | Tally Solutio...stannventures.Pvt.Ltd
The expenditure incurred by the pure agent on behalf of the recipient of service shall not
be included in the value of taxable service if following conditions are satisfied:
1. The pure agent should act only as an agent of the recipient of service and has no intention to
hold the title of goods or services procured.
2. The pure agent should not use the procured goods or services in any other capacity.
3. The expenditure incurred by the pure agent should be reimbursed by the recipient of service.
Money Equivalent
Money equivalent means the value of any taxable service provided without any consideration in
money, determined in accordance with the Service Tax (Determination of Value) Rules, 2006.
The Conference Board of Canada, 52 pages, April 2013
Report by Vijay Gill, Crystal Hoganson, David Stewart-Patterson
Note - Door to Door postal service is slated for cancellation in Canada, and this "objective" report, is problematic as Canada Post's CEO, Deepak Chopra is a board member of the Conference Board of Canada, which tempers the analysis significantly.
This Review is a continuation of the redevelopment of Whitby, whereby we are focusing on
the implementation stage of the project. Herein we produce a detailed design of the proposed
Endeavour Wharf Centre building showcasing the structural form, Calculation of section members and
structural drawings. This report will also consist of any assumptions that have been made with
changes, to serve as a guide to contractors and manufacturers and various skilled workers that might
be involved in the construction of this structure and will be designed to meet the ultimate and
serviceable limit states in accordance to all relevant codes of practise. All the elements in this design
review are based on the Euro codes:
This document provides release notes for Tally.ERP 9 Series A Release 1.81 from June 2010. It includes enhancements to the Service Tax module to support migration, and fixes issues related to Tally.NET, accounting vouchers, excise for manufacturers, tax deducted at source, and value added tax. The document also details new features and enhancements included in Release 1.8 from May 2010, such as new licensing, service tax, audit features, and support for additional formats. It provides information on improvements to various modules, features, and the TDL.
SPi Global partners with companies to maximize the value of their content online and offline. With escalating costs of
production and printing, changing customer preferences, and the need to adapt, SPi Global enables organizations to exploit
and invest in new media technology. With a complete suite of digital, publishing, content enrichment, marketing and
customer support services, we help companies gain a competitive advantage through our unique and innovative solutions.
This document provides an introduction to seafood traceability for the U.S. industry. It discusses the legal basis and requirements for traceability in the U.S. and major export markets. It also defines common traceability terms and describes how a traceability system could be implemented in the North Carolina seafood industry supply chain. The document was authored by Arni Petersen, a visiting scholar from Denmark with seafood traceability experience, and David Green, a professor and seafood specialist at North Carolina State University.
Microsoft Dynamics AX 2009 Service Pack 1 includes over 200 new features and enhancements across multiple modules such as financial management, supply chain management, human resources, and country/region-specific updates. Some key changes include electronic signatures, workflow approval for journals, multisite support, global address book, expense management enhancements, and updates to comply with various country/region regulations.
Tayabali Tomlin Successful Business Starter Pack 2010Aynsley Damery
The Financial, Tax and Accounting considerations of starting a new business - with this handy reference guide to starting a business, you should be able to successfully handle many of the problems encountered in starting and running a business. Always remember to seek professional advice in areas that you are not sure about. The benefits will far outweigh the cost. Good luck!
This document provides an introduction and overview of SecurityNational Mortgage Company (SNMC). It discusses SNMC's history starting in 1965, its growth over decades through acquisitions and operations in life insurance, mortgage loans, and mortuary/cemetery businesses. It also outlines SNMC's leadership team and key divisions/subsidiaries. The document aims to help new employees get acquainted with SNMC's organizational structure and operations.
This document provides an introduction and overview of SecurityNational Mortgage Company (SNMC). It discusses SNMC's history starting in 1965, its growth over decades through acquisitions and operations in life insurance, mortgage loans, and mortuary/cemetery businesses. It also outlines SNMC's leadership team and key divisions/subsidiaries. The document aims to help new employees get acquainted with SNMC, its values of honesty, opportunity, and hard work that have led to success, and the various resources, products, and services it offers.
The article discusses how professional services organizations (PSOs) must carefully manage their resources and processes to maximize profitability in challenging economic times. PSOs rely on billable hours from employees but clients are demanding more transparency and paying less. To maintain profits, PSOs must optimize staff utilization, accurately track billable hours, and prove their value to clients. Standardizing business processes can help PSOs execute efficiently and generate the profits needed for growth.
OfficeCentral User Manual (English) - Accounting and FinanceKhairun Nisa Aziz
This document is a user manual for OfficeCentral that provides instructions on using the software's finance, accounting, and reporting modules. It describes features for staff claims, advances, payment requisitions, payment vouchers, petty cash vouchers, accounting setup and transactions, importing data, approving transactions, custom transactions, accounting reports including profit/loss, balance sheet, trial balance, cash flow, general ledger, journal listings. It also covers bank reconciliation, GST returns, and accounting for multiple locations.
Babelfish: Articles May2013 - July 2013 15-7-13Brian Crotty
Articles that I have collected over the last months.Index has hyperlinks to articles.
Yellow highlighted articles - in my opinion - Must reads
I hope it is as much use to you as it was to me.
Cheers, BC
This document provides guidance about Oracle HRMS Payroll Processing. It contains information about setting up payrolls, processing payroll runs, and performing post-processing activities like generating payslips. The document includes sections on payroll definitions, payment and distributions, statutory deductions, processing and analysis, and RetroPay processing. It is intended to help users understand and utilize the key Oracle Payroll modules and functions.
This document is a product disclosure statement that describes Zurich's Taxi Insurance Composite Cover. It outlines what the policy covers, including own damage to the taxi and third party liability. It also describes how premiums are calculated, how to make a claim, privacy policies, and complaint procedures. The policy provides insurance protection for taxis and taxi drivers.
This document provides an overview of Colombian corporate taxation law. It discusses key aspects such as:
- The corporate income tax rate is 33%, or 15% for companies qualifying as industrial users in free trade zones.
- The taxable base is calculated by subtracting exempt income items from the greater of net taxable income or alternate minimum taxable income (3% of prior year net worth).
- Capital gains are taxed at 33%, with short-term gains taxed as regular income and long-term gains subject to capital gains tax.
- Deductions must be related, proportional and necessary to the income producing activity. Certain costs like related party payments may face limitations.
The document discusses customer experience management (CEM) and how it helps organizations engage with customers across multiple channels by extracting value from managed content. CEM aims to exceed customer expectations to improve business results. It allows organizations to reach out to customers instead of waiting for them to come, and create a consistent digital presence. The document explores how social media, mobility, and rich media are impacting customer interactions and priorities for organizations.
OfficeCentral User Manual for Global Configurations (English) V1R1venturesmarketing
OfficeCentral is a system that uses cloud technology (internet cloud-based software) and includes essential modules to manage a company, namely HRMS, Salary Calculation (Payroll), Accounts, and Customer Management (CRM).
OfficeCentral is a web application specially designed for small and medium industrial companies to manage companies more efficiently and smoothly.
We are providing online assistance to help you learn OfficeCentral User Manual for Global Configurations.
This document provides contact information for Dekart SRL, the developer of Dekart Password Carrier. It lists email addresses for sales, product support, and general comments/feedback. The document also notes that additional information can be found on Dekart's website.
The document provides a report on a proposed Patapesa digital system by Universal Bank of Kenya. The system aims to provide digital banking accounts accessed via mobile phones to reach unbanked individuals and cooperative societies in rural areas. The report includes a business case analysis of the need for the project and its alignment with UBK's objectives. It also provides details on project description, resource requirements, costs and benefits, risk assessment, and a proposed project schedule. The project aims to help UBK expand its customer base and increase deposits, loans, and profitability through partnerships with M-Pesa for digital account access.
Guidelines for the Use of Consultants under Islamic Development Bank FinancingJoy Irman
This document outlines guidelines for selecting and contracting consultants for projects financed by the Islamic Development Bank. It discusses:
1. General principles for the use of consultants such as the purpose of the guidelines, eligibility requirements, types of consultants, principles for selection, and procedures for evaluation.
2. Procedures for selecting consulting firms, including requirements for terms of reference, cost estimates, advertising, shortlisting, selection methods, and contract provisions.
3. Specific selection methods for consulting firms such as quality and cost-based selection and least cost selection.
4. Procedures for selecting individual consultants.
The guidelines are intended to help beneficiaries properly utilize consulting services for IDB-financed projects
Consulting Services Operation Manual, Asian Development BankJoy Irman
This document provides an operations manual for consulting services. It discusses the need for and types of consultants, ADB policies on consultants, and roles and responsibilities in the consultant recruitment process. It also provides guidance on preparing consulting services packages, requests for proposals, evaluating proposals, negotiating contracts, and recruiting individual consultants. The manual aims to guide users through the entire process of recruiting and supervising consultants for development projects.
Implementation of service tax in tally erp 9 | Tally Shopper | Tally Solutio...stannventures.Pvt.Ltd
The expenditure incurred by the pure agent on behalf of the recipient of service shall not
be included in the value of taxable service if following conditions are satisfied:
1. The pure agent should act only as an agent of the recipient of service and has no intention to
hold the title of goods or services procured.
2. The pure agent should not use the procured goods or services in any other capacity.
3. The expenditure incurred by the pure agent should be reimbursed by the recipient of service.
Money Equivalent
Money equivalent means the value of any taxable service provided without any consideration in
money, determined in accordance with the Service Tax (Determination of Value) Rules, 2006.
The Conference Board of Canada, 52 pages, April 2013
Report by Vijay Gill, Crystal Hoganson, David Stewart-Patterson
Note - Door to Door postal service is slated for cancellation in Canada, and this "objective" report, is problematic as Canada Post's CEO, Deepak Chopra is a board member of the Conference Board of Canada, which tempers the analysis significantly.
This Review is a continuation of the redevelopment of Whitby, whereby we are focusing on
the implementation stage of the project. Herein we produce a detailed design of the proposed
Endeavour Wharf Centre building showcasing the structural form, Calculation of section members and
structural drawings. This report will also consist of any assumptions that have been made with
changes, to serve as a guide to contractors and manufacturers and various skilled workers that might
be involved in the construction of this structure and will be designed to meet the ultimate and
serviceable limit states in accordance to all relevant codes of practise. All the elements in this design
review are based on the Euro codes:
This document provides release notes for Tally.ERP 9 Series A Release 1.81 from June 2010. It includes enhancements to the Service Tax module to support migration, and fixes issues related to Tally.NET, accounting vouchers, excise for manufacturers, tax deducted at source, and value added tax. The document also details new features and enhancements included in Release 1.8 from May 2010, such as new licensing, service tax, audit features, and support for additional formats. It provides information on improvements to various modules, features, and the TDL.
SPi Global partners with companies to maximize the value of their content online and offline. With escalating costs of
production and printing, changing customer preferences, and the need to adapt, SPi Global enables organizations to exploit
and invest in new media technology. With a complete suite of digital, publishing, content enrichment, marketing and
customer support services, we help companies gain a competitive advantage through our unique and innovative solutions.
This document provides an introduction to seafood traceability for the U.S. industry. It discusses the legal basis and requirements for traceability in the U.S. and major export markets. It also defines common traceability terms and describes how a traceability system could be implemented in the North Carolina seafood industry supply chain. The document was authored by Arni Petersen, a visiting scholar from Denmark with seafood traceability experience, and David Green, a professor and seafood specialist at North Carolina State University.
Microsoft Dynamics AX 2009 Service Pack 1 includes over 200 new features and enhancements across multiple modules such as financial management, supply chain management, human resources, and country/region-specific updates. Some key changes include electronic signatures, workflow approval for journals, multisite support, global address book, expense management enhancements, and updates to comply with various country/region regulations.
Tayabali Tomlin Successful Business Starter Pack 2010Aynsley Damery
The Financial, Tax and Accounting considerations of starting a new business - with this handy reference guide to starting a business, you should be able to successfully handle many of the problems encountered in starting and running a business. Always remember to seek professional advice in areas that you are not sure about. The benefits will far outweigh the cost. Good luck!
This document provides an introduction and overview of SecurityNational Mortgage Company (SNMC). It discusses SNMC's history starting in 1965, its growth over decades through acquisitions and operations in life insurance, mortgage loans, and mortuary/cemetery businesses. It also outlines SNMC's leadership team and key divisions/subsidiaries. The document aims to help new employees get acquainted with SNMC's organizational structure and operations.
This document provides an introduction and overview of SecurityNational Mortgage Company (SNMC). It discusses SNMC's history starting in 1965, its growth over decades through acquisitions and operations in life insurance, mortgage loans, and mortuary/cemetery businesses. It also outlines SNMC's leadership team and key divisions/subsidiaries. The document aims to help new employees get acquainted with SNMC, its values of honesty, opportunity, and hard work that have led to success, and the various resources, products, and services it offers.
The article discusses how professional services organizations (PSOs) must carefully manage their resources and processes to maximize profitability in challenging economic times. PSOs rely on billable hours from employees but clients are demanding more transparency and paying less. To maintain profits, PSOs must optimize staff utilization, accurately track billable hours, and prove their value to clients. Standardizing business processes can help PSOs execute efficiently and generate the profits needed for growth.
This document provides a policy and strategy plan for an e-business. It outlines considerations for network functions including customer access, support, management reporting, warehouse/distribution, and more. It discusses mission statement, network security strategy, disaster recovery plans, privacy policies, testing and back-out plans, and monitoring systems. The plan aims to securely support the company's online ordering and various internal functions through proper policies, redundancy of servers and data backups, and employee training.
The document describes 10 examples of social media command centers created by various companies. It provides details on the command centers created by Salesforce, Dell, and Cisco. Salesforce's command center includes screens displaying custom visualizations of real-time social media data and is staffed by community managers and social customer support reps. Dell's command center monitors over 25,000 daily conversations about the company globally. Cisco's command center includes interactive screens tracking social engagement and conversations around their products.
The document outlines hardware selections for various departments including workstations, printers, servers, switches, and other items. Engineering will receive 16 workstations, printers, a plotter, switch and server. Maintenance will get 25 workstations, printers, a switch and access point. Accounting is allocated 20 workstations, printers, a server, switch and UPS. Information Technology receives workstations, 4 servers, storage array, printers and a wireless router.
The science of client insight: Increase revenue through improved engagementIBM Analytics
This document discusses how banks and wealth management firms are using customer data and analytics to gain insights and improve engagement. It notes that banks hold significant customer data but have struggled to derive meaningful insights. However, in 2016 banks are expected to increase investments in analytics to better understand customers and personalize services. Wealth management firms also face challenges from digital competitors and are looking to analytics to provide more holistic advice based on client needs and life events. The document explores how insights can be used across banking and wealth management to strengthen relationships and increase loyalty and revenue.
Bricks and clicks, online and offline, mobile and good old-fashioned customer service are joining up. If ever proof was needed that omnichannel – a single view of the
customer, of sales and of the brand, regardless of channel – is driving new retailing, then Christmas 2013 was it.
Changes in the way customers shop and behave reached a tipping point and online/offline hybrids like click-and-collect, as well as mobile commerce dominated the Christmas shopping landscape. The clear winners were those who captured the omnichannel zeitgeist, like Next and John Lewis Partnership, whose click-and-collect saw a 61.8 per cent increase in orders on last year.
Amazon also announced a record-setting holiday season, with 426 items per second ordered worldwide on Cyber Monday. Amazon Prime, the annual membership program offering unlimited free Two-Day Shipping, attracted more than a million new customers around the world in the third week of December.
And that’s just the tip of the iceberg. The first six weeks of 2014 has seen announcements from Tesco and Waitrose, entering into partnership with Transport for
London to open grocery collection points at London underground stations. Stores are transforming – with a new innovation store in Preston for Morrisons and
a ‘technology playground’ from Verizon providing just a couple of examples. Apple and Amazon are making inroads into the mobile payment market. And Amazon continues to play the role of retail pioneer, with new fulfilment initiatives that leave many of the high street stalwarts in its wake.
Nowhere is this transformation clearer than in the new talents and capabilities that top teams need to thrive, flourish and steer retail brands to success in today’s market. It is time to remove vertical silos and improve integration through cross-functional teams. Omnichannel’s need for increased collaboration, and shared information from a single, centralised knowledge base, goes right to the heart of organisational design.
This business plan is for an event planning company called Occasions. It aims to be one of the top three event planning specialists in the Northwestern United States. Occasions offers party planning packages and event planning software to make hosting events easy. It was founded in 1997 and is located in Portland, Oregon. The start-up costs were minimal as it began as a home-based business and aims to remain debt-free.
The document provides guidance for female lawyers on negotiating compensation. It discusses how female lawyers have historically been paid less than male counterparts. It then offers strategies and tips for understanding a law firm's compensation system, gathering relevant information, effectively advocating for oneself, and positioning oneself positively for future negotiations. The goal is to help close the gender pay gap.
This document provides an overview of the CRISP-DM (Cross-Industry Standard Process for Data Mining) methodology for conducting data mining projects. It discusses the 6 phases of CRISP-DM: business understanding, data understanding, data preparation, modeling, evaluation, and deployment. For each phase, it provides descriptions of tasks and activities, along with examples from an e-retail use case. It is intended to help users structure data mining projects according to the standard CRISP-DM framework.
CRM software helps your business to manage contact information in an organized way, making it easy to follow up on your interactions and activities with customers.
https://runfrictionless.com/b2b-white-paper-service/
This document describes a dashboard and reporting system created by a Capstone team for an insurance agency. The system gathers sales data and provides visualization tools and reports to help producers track performance against goals and allow managers to oversee the agency. It was designed to eliminate manual data tracking and provide current information centrally. The team believes the system could benefit a real insurance agency if implemented.
Gold in Them Hills: Computing ROI for Support CommunitiesLithium
Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return on Investment) for their support community initiatives
The document outlines a company's code of conduct. It discusses the importance of integrity and ethical behavior for all employees. It provides guidance on how employees should make decisions and act in accordance with the code. It also explains managers' responsibilities to enforce the code and create an environment where employees can raise concerns. Key topics covered in the code include maintaining safe workplaces, manufacturing quality products, accurate financial reporting, environmental protection, and complying with laws and regulations.
This document discusses IT financial management (ITFM) and the need for transparency and effective governance. It outlines the information needs of key ITFM stakeholders like IT management, business leaders, and the CFO office. Common flawed ITFM practices that create problems are identified, such as differing accounting methods and a lack of business accountability for IT investments. The document proposes seven best practice principles for ITFM, including enabling transparency through measuring labor/asset usage and forecasting. It describes how HP software and services can help implement these principles to improve IT investment decisions, financial accounting, and resource allocation.
The document provides information about A78 Solutions, a business process outsourcing company. It discusses the company's history, leadership team, solutions for front office, back office and customized processes, and industries served such as electronics, telecommunications, software, advertising, legal and financial. A78 Solutions aims to simplify outsourcing for startups and SMEs by identifying client needs, developing strategies, and continually improving processes.
2. Ta b l e o f C o n T e n T s
confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
A different Kind of processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
senior management team
First American's resource Assignment Approach
security and stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
merchant Boarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
merchant settlement and payment . . . . . . . . . . . . . . . . . . . . . . . 10
support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
3. ConfidenCe
1
First American payment systems
dedicated to cultivating your success
stA BiL i t y issues . the knowledgeable, highly-trained staff operates in a call
count on us . center just blocks away from company headquarters and offers
For two decades, isos and merchants across the country have the highest level of service in the industry .
put their confidence in First American payment systems . With a
highly-accomplished senior management team and a philosophy support
built around relationships, reliability and honesty, you can depend Always by your side .
on us to help you expand your business and deliver enterprise Whether you are a new or established iso, First American
solutions . has the resources in place to assist you every step of the
way . you will receive assistance with marketing development,
G r oW t H portfolio analysis, training, information disbursement, proposal
cultivating success . preparations and much more . our various support teams assist
We are well-positioned to help our isos with business sales partners with boarding and maintaining merchant accounts
expansion . First American has helped many of its isos grow and help merchants download, install, train on, reprogram and
their businesses with capital allocation . Additionally, the client troubleshoot equipment .
relations department plays a pivotal role in Agent/iso growth .
our dedicated consultants provide training, assistance and so Lutions
strategic advice designed to increase your profitability and comprehensive products .
expand your business, based on your goals . A consultant will your merchants will be pleased with the variety of products you
be assigned to your account to assist in the management of your have to offer through First American . We are one of the only
merchant accounts, supporting and driving you to maximize processors to own and operate all of our core products and
sales and revenue . services . We offer credit, debit, check, e-commerce processing
and much more . We have also formed strategic partnerships
se rV i c e with additional companies for merchant cash advance, wireless
meeting merchant needs . solutions and a wide range of equipment .
We are not satisfied until your merchants are . that is why we have
a round-the-clock customer service team available 365 days a
year to help your merchants (and you) with service and technical
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
4. overview
2
W Ho We A r e A n d W H At W e do its own, in-house products and gradually adding more services to
First American payment systems, a premier payment processing its product line . early products included secur-chex®, our check
company, provides thousands of merchants with the ability to guarantee program, and merimac capital® equipment leasing .
accept credit cards, with in-house payment products and 20 years’ pin-based debit card processing was added in 1998, and our
experience . First American gives independent sales organizations e-commerce payment gateway, online reporting, and enhanced
(isos) and Agents the right tools to deliver enterprise credit card electronic secur-chex program was added early in the new
processing solutions and grow their businesses . millennium . First American continues to grow and add new
products such as gift cards, AcH, and eBt processing to benefit
scope its partners and eliminate the need for third party providers . First
First American payment systems currently services in excess of American has broadened its offering with numerous acquisitions
120,000 merchants nationwide and processed $9 billion in Visa over the years, our most recent being canadian-based iAts,
and mastercard and 135 million transactions in 2009 . allowing us to expand into new markets and generate new
business .
currently, more than 1,400 W-2 employees work for First
American .
We are:
Background • Positioned to help our partners with business expansion.
• Dedicated to delivering competitive commissions, bonuses
First American began business as a small credit card acquirer in
and residuals
palm springs, california in 1990 . it later relocated to Fort Worth, • Committed to providing the best products and customer
texas in 1993 . since then, First American has grown by developing service in the industry
Back row (L to r): Jinni touchstone, John newton, Jason putnam and Kevin Jones .
Front row (L to r): Vanessa Grinnell, rhoda steward, Joyce de Guzman and rita smith .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
5. a differenT kind of ProCessor
3
o u r A p p r oA cH i s u n i q u e
First American continuously analyzes industry
customized
trends, and requests feedback from its isos,
First American builds its programs around your professional needs .
revenue share and bonuses can be adjusted based on experience sales agents, merchants, bank partners,
and preference . We also tailor our marketing and client relations
approaches depending upon your business goals . processors, and other partner relationships
dynamic to determine direct trends in the marketplace .
First American continuously analyzes industry trends and requests
Based on the feedback we receive, our team
feedback from partners and merchants to determine direct trends
in the marketplace . Based on the feedback we receive, our team determines the best solutions to exceed our
determines the best solutions to exceed our clients’ needs .
clients’ needs .
comprehensive
First American utilizes its own proprietary front-end and back-end
systems to process the majority of transactions, and we have
additional access to third-party front-end systems with chase
paymentech, Global, Fifth third, Buypass, and tsys . utilizing
our own proprietary front-end and back-end processing platforms
allows First American to offer lower pricing and personal service
to our merchants .
our extensive and cost-effective product line is developed and
implemented in-house, which consolidates your client’s business
needs:
• Credit, debit, EBT and ACH processing
• Check processing and verification
• Customized gift cards and processing
• Proprietary terminals for sale or lease
• In-house virtual terminal and e-commerce solutions
• ATM sales, leasing and placements
• Online reporting
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
6. exPerienCe
4
our senior mAnAGement t e Am
First American’s senior management team has a combined industry experience of over 71 years .
neiL L . rAndeL
chairman & ceo
deBrA A . BrAdFord HoWArd W . Herndon ricK riZenBerGs
president & cFo eVp & General counsel eVp sales & marketing
miKe LAWrence BriAn dorcHester KeVin Jones
eVp & cio sVp of operations Vp of sales & marketing
rHodA steWArd
director of sales
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
7. exPerienCe
5
neiL L . rAndeL HoWArd W . Herndon
Chairman & Chief Executive Officer Executive Vice President & General
Counsel
p: 817-317-9130
F: 972-428-5252 p: 817-317-9153
neil .randel@first-american .net F: 972-428-5252
howard .herndon@first-american .net
neil L . randel has been in the industry for more than 25 years, Howard W . Herndon has 22 years’ experience in general
beginning his career as a merchant level sales representative . corporate securities and m&A matters involving the payments
in 1987, neil founded national merchant services, a texas- industry . He has represented many leading payments companies
based iso . in 1990, he founded Firstnet corporation, which including pmt services, ipayment, Link2Gov (now metavante),
provided credit card processing utilizing a nationwide sales force . and network 1 Financial (now sage payment solutions) .
neil purchased 50% of First American in 1993 and became Howard joined First American in 2004 as the legal counsel .
president and chief executive officer in 1998 . in his current
position as chairman and chief executive officer of the Board,
he is responsible for overseeing all sales, operations, marketing, miKe LAWrence
investments and overall company direction . Executive Vice President & Chief
Information Officer
p: 817-317-7244
F: 972-428-5252
deBrA A . BrAdFord mike .lawrence@first-american .net
President & Chief Financial Officer
p: 817-317-9140 mike Lawrence joined First American in 2006 and is responsible
F: 972-428-5252 for the strategic direction and vision of information technology
debra .bradford@first-american .net
initiatives across First American's multiple business channels .
With more than 20 years of experience in engineering and
development, mike has worked in a number of different business
debra A . Bradford has also been in the industry for more than segments, most recently working at Ace cash express where he
25 years . debra came to First American in 2001 as senior Vice served as Vice president of retail store systems .
president and chief Financial officer . previously, she maintained
a 15-year career with ips card solutions, a division of First
data corporation . debra's responsibilities entail overseeing all
financial data for First American and guiding each company’s
direction in sales initiatives .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
8. exPerienCe
6
ricK riZenBerGs KeVin Jones
Executive Vice President Sales & Vice President of Sales & Marketing
Marketing
p: 817-317-9167
p: 817-317-9149 F: 972-428-5252
F: 972-428-5252 kevin .jones@first-american .net
rick .rizenbergs@first-american .net
rick rizenbergs began his career with First American in 2007 . Kevin Jones joined First American in 2007 and has more than
He is focused on setting and directing a strategic path for First 15 years of industry and banking experience . prior to working
American's diverse sales channels, and responsible for managing at First American, Kevin built the Financial institutions program
all of the subsidiary sales channels of First American . rick has at chase paymentech, where he worked for seven years . Kevin
over 20 years' experience in sales management . most recently is responsible for developing and ultimately achieving all sales
he served as Vice president of sales for north America at siemens initiatives within the strategic partner channel including iso
medical solutions, where he was responsible for managing offices, financial institution offices, association offices, non-
multiple distribution and sales channels . traditional referral partners and internal sales . He is additionally
responsible for overseeing the client relations team and all
marketing efforts . prior to the payments industry, Kevin held
many different leadership positions with central carolina Bank,
most recently as a regional manager .
BriAn dorcHester
Senior Vice President of Operations
p: 817-317-9124
F: 972-428-5252
brian .dorchester@first-american .net
Brian dorchester currently serves as the senior Vice president
of operations and oversees the risk management, operations,
compliance, quality Assurance, deployment, system
implementation, and customer service departments . Brian
joined First American payment systems in 2001 after working
at First data corporation for 13 years, and comdata Financial
services as the director of operations . Brian possesses over 20
years of industry experience, with expertise in management and
operations .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
9. exPerienCe
7
rHodA steWArd
First AmericAn's
Director of Sales resource ApproAcH
p: 817-317-2687
F: 817-317-9108 our seasoned team of sales professionals and consultants
rhoda .steward@first-american .net will be highly instrumental in working with your business . As
needed, we can draw upon an extensive team of technical
and industry specialists to provide additional value and
As director of sales, rhoda steward joined First American insight .
in 2007 to oversee strategic partnerships . rhoda works with
isos, banks and associations to establish, maintain and develop First American's goal is to match our team’s industry experience
lasting merchant services relationships . rhoda came to First and qualifications with your needs, expectations and objectives
American with five years of industry experience from chase
— and to keep dedicating them to your success . throughout our
paymentech, where she developed and lead a national sales
business partnership, we will periodically add new staff to
and relationship management team responsible for capitalizing
our organization . in an effort to maintain relationships and
on referrals from strategic partners . At First American, rhoda’s
knowledge levels, we strive to provide you with a dedicated
role is to grow our strategic partnership channel and utilize
and consistent team of First American associates .
First American’s products and services to meet the needs of our
partners .
JoHn neWton
Manager of Partner Sales
p: 817-317-2964
F: 817-317-9108
john .newton@first-american .net
With more than eight years of industry experience, John newton
is dedicated to establishing, maintaining, and developing
core relationships that offer flexible and valuable solutions to
agents and isos . John comes to First American from chase
paymentech where he was also instrumental in developing
referral partnerships . John also works to enhance our current
product offerings and services, executing his vision to develop
and strategize long- and short-term goals .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
10. s e C u r i T y & s Ta b i l i T y
8
Ke e p i nG e V e r y t H i nG sA Fe And
se c u r e
pci compliance infrastructure
First American payment systems is dedicated to maintaining strict First American has invested in state-of-the-art technologies
compliance with payment card industry data security standards to provide the highest levels of confidentiality, integrity and
from a corporate and merchant perspective . First American availability of data and computing resources . First American
employs state-of-the-art technology to meet or exceed industry- employs a high-level team of engineers to monitor and maintain
based security requirements in addition to providing merchants all systems and, in the event of an emergency or disaster,
with a comprehensive framework to monitor and assist with has the ability to recover critical systems to maintain business
compliance, audit and remediation initiatives . functionality and system availability . critical systems will recover
in a priority sequence, with the first systems becoming operational
in 2009, First American partnered with industry leader trustwave almost immediately after a processing interruption . Back-up and
to implement a simple, user-friendly compliance program for redundant systems are housed in a local data center .
merchants called pci smart . the program’s web portal simplifies
complex industry security and technology requirements and is
designed to help merchants achieve and maintain compliance
with security standards . merchants who are pci compliant reduce
their chances of security breaches and associated fines imposed
by the card associations .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
11. MerCHanT boardinG
9
A p p Li c At i o n A p p r o VA L
quick, simple setup .
the entire account setup process is completed within 24 to 48 hours after the application is received . if the application is received by
noon (cst), the application qualifies for same-day setup . Applications received after noon (cst) will roll over to the following day for
completion .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
12. M e r C H a n T s e T T l e M e n T & P ay M e n T
10
se t t L e m e n t
paying the merchant .
First American’s settlement platform cycles daily, creating a daily AcH payment to merchants for Visa/mastercard and discover
transactions (except discover retained merchants) . the AcH file is transmitted daily to KeyBank, who then sends it to the Federal reserve
at the close of each day excluding saturday .
Funds AVAiLABiLity cHArt
mondAy tuesdAy WednesdAy tHursdAy FridAy sAturdAy sundAy mondAy tuesdAy
mo1 mo2 mo5
mo3
mo4
tu1 tu2 tu5
tu3
tu4
We1 We2 We5
We3
We4
tH1 tH2 tH5
tH3
tH4
Fr1 Fr2 Fr3 Fr5
Fr4
sA1 sA2
sA3
sA4 sA5 su5
su1 su2
su3
su4
1 = BAtcH cLosed 2 = process 3 = AcH 4 = FrB post 5 = mercHAnt post
• merchant closes batch monday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .AcH File to Fed by 2 Am Wednesday
• merchant closes batch tuesday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .AcH File to Fed by 2 Am thursday
• merchant closes batch Wednesday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .AcH File to Fed by 2 Am Friday
• merchant closes batch thursday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .AcH File to Fed by 2 Am saturday
• merchant closes batch Friday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .AcH File to Fed by 2 Am monday
• merchant closes batch saturday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .AcH File to Fed by 2 Am monday
• merchant closes batch sunday . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .AcH File to Fed by 2 Am tuesday
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
13. suPPorT
11
customer serVice HA nds -on H eL p
merchant support . partner support .
First American houses and employs its own customer service First American provides ongoing personal service and assistance
center . customers may contact customer service via email or on that your organization deserves when entering a partnership .
our toll-free number, 24 hours a day, 365 days a year .
First and foremost, partners can expect full service from their
the average wait time is 45 seconds to reach a customer service client relations consultant . in addition to helping Agents
representative . our abandonment rate is 5 percent and the and isos grow their businesses, our associates assist with
average call time is 6 minutes, 21 seconds . marketing development, portfolio analysis, training, information
disbursement, and proposal preparations . the consultants
more than 20 percent of our staff is bilingual, speaking both provide the kind of tactical training and assistance you need to
english and spanish . All representatives have access to a help manage your merchant accounts and maximize your sales
translator for virtually any translation, free of charge . and revenue . please refer to page 1 for more information on how
crcs work to grow your business .
An automated phone greeting allows the caller to select what type
of assistance they need, then routes the call to the first available First American also houses its own marketing department to fill
customer service or technical support representative . in some any marketing requests for the company and its partners . our
situations, we may assign one of our supervisors as a central point marketing team develops, designs and implements all of our
of contact for escalated issues . marketing materials including direct mail, brochures, letters, press
releases, advertising, newsletters, mass emails, posters, etc . our
team can customize any existing marketing materials or create
customized pieces for your office .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
14. suPPorT
12
partner support . (continued)
our partners can also depend on various departments to lend a
hand with their merchants throughout the duration of the accounts .
Here are a few examples:
the Application care team contacts the partner or merchant
directly when their applications are pended to help them through
the approval process .
Agent support and maintenance support assist our sales partners
with any questions related to boarding and maintaining their
merchant accounts .
the system implementation team can be utilized for a fee to
contact merchants on behalf of our partners to download, install,
and train on pos equipment .
the download Assistance center is responsible for assisting
partners with the installation, reprogramming, or troubleshooting
of credit card equipment & peripheral devices .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
15. online resourCes
13
iso & AGent reports:
dAiLy dAsHBoArd
you can get up-to-the-minute reporting, information and sales tools • Merchant app summary report. This shows a running count of
online by logging onto the daily dashboard . merchant applications by status and date .
• Residual report. See and download your residual reports. The
Here are a few of the functionalities available: residual reports are structured to display the following:
• See all activities pertaining to boarding a new merchant
sALes oFFice
account .
• Track merchant calls pertaining to contract information or to office Group
account closure .
sales rep number
• Design a query on merchants who have not sent transactions
merchant
for a defined period of time .
• Download residual reports.
• Receive alerts on merchant retention status notes via SMS/text Pricing Model
messaging . Forecast your income with the pricing model simply by filling out an
automated form . once you finish filling out the form, you will see a
Status Reports profitability index . you may adjust rates and fees to alter the index .
these reports offer a look at merchant activity, from application When the desired profit is displayed, you can generate a report
status to account activity . and print a bid sheet to take to your merchant .
• New application status. See submission dates, statuses, updates,
alerts and more . dAiLy dAsHBoArd sAmpLe reports
• Equipment status. Notes on leased equipment show up on this new Application status report
report 30-90 days from submittal .
• Maintenance status. Merchants with any changes to their
accounts, including address changes, card and equipment
adds and more will be visible on this report .
• Retention status. Get alerts that a merchant may be closing his
or her account and act quickly to save the account . otHer reports AVAiLABLe
merchant App summary report retention status report
equipment status report merchant inactivity report
Portfolio Data maintenance status report residual report
Get a glimpse of boarding deals and inactivity as well as your
residuals .
• Merchant inactivity report. Create a query on merchants
who have not sent transactions for a certain period of time .
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
16. online resourCes
14
Credit Card Submitted for Settlement Summary
mercHAnt reports FirstVieWforsAmpLe reports - DEES
Credit Card Submitted Settlement Summary - 6280490000494591 Summary: 6/1/2007 -
MEAT PROCESSING 6/13/2007
First American offers the convenience of FirstView online reporting credit card settlement summary
Visa/MasterCard Other
to the merchant for a small fee paid monthly per account . it Settle Sales Sales Returns Returns Swipe Swipe Keyed Keyed AmEx Disc Diners JCB
Date Volume Count Volume Count Volume Count Volume Count Volume Volume Volume Volume
is optional to raise this charge to generate additional income . Credit Card Statement For June of 2007
6/1/2007
FirstView is a safe, fast and convenient way for your merchants to $463.94 5 $0.00 0 $356.34 4 $107.60 1 $0.00 $0.00 $0.00 $0.00
6/2/2007 $940.29 9 $0.00 0 $940.29 9 $0.00 0 $0.00 $0.00 $0.00 $0.00
access their data 24 hours a day, 7 days a week from home, work, 6/3/2007 $208.47 6 $0.00 0 $208.47 6 $0.00 0 $0.00 $0.00 $0.00 $0.00
6/5/2007 $284.30 8 $0.00 0 $284.30 8 $0.00 0 $0.00 $0.00 $0.00 $0.00
or anywhere online . robust reporting features combined with 6/6/2007 $71.63 3 $0.00 0 $71.63 3 $0.00 0 $0.00 $0.00 $0.00 $0.00
6/7/2007
easy navigation offer a detailed accounting of all their merchant $78.22 3 $0.00 0 $78.22 3 $0.00 0 $0.00 $0.00 $0.00 $0.00
6/8/2007 $727.94 8 $0.00 0 $727.94 8 $0.00 0 $0.00 $0.00 $0.00 $0.00
activity, down to individual transactions . 6/9/2007 $777.13 6 $0.00 0 $777.13 6 $0.00 0 $0.00 $0.00 $0.00 $0.00
6/10/2007 $300.45 7 $0.00 0 $300.45 7 $0.00 0 $0.00 $0.00 $0.00 $0.00
Credit Card Submitted for Settlement Detail
6/12/2007 $1,608.58 9 $0.00 0 $1,608.58 9 $0.00 0 $0.00 $0.00 $0.00 $0.00
6/13/2007
merchants can access reports through First American’s website . $137.67 6 $0.00
Credit Card Submitted 70 Settlement Detail - 6280490000494591-
for $0.00
0 $137.67 6 $0.00 0 $0.00 $32.70 $0.00 $0.00
11 Day(s) $5,598.62 0 $5,491.02 69 $107.60 1 $0.00 Date: 6/1/2007 - 6/13/2007
Settle $32.70 $0.00 $0.00
DEES MEAT PROCESSING
From there, they can view single or multiple locations on an Download this data in Microsoft Excel compatible format
Hold the mouse cursor over underlined items to see more detailed help.
Notes:
advanced encrypted server that keeps their data safe . With credit card settlement detail
[Search for a single card]
G Please click a date for a detailed transaction report for that date.
G Displayed amounts are calculated before discounts and may not match actual
FirstView, you can offer your merchants the tools that affect their deposited amounts.
Last
4
Authorization Settle summary, select Landscape orientation in order to fit all Card Approval Transaction
G When printing this Batch Term Invoice Entry
columns across a single page. No Digits Amount
bottom lines . Date & Time Date Number Number
Of
Type Number Type Mode
Card
Return To Account Page
5/31/2007,
Log out16:48:36
6/1/2007 151001 001 0000000000000000 3717 $96.39 VS 031918 Sale Swiped
5/31/2007,
6/1/2007 151001 001 0000000000000000 5229 $21.99 MC R45420 Sale Swiped
17:31:23
file:///Users/ashleyshannon/Desktop/FirstView%20PDF/Credit%20Card%20Settlement%20Summary.html6/13/07 1:31 PM
5/31/2007,
6/1/2007 151001 001 0000000000000000 1304 $107.60 VS 00396B Sale Keyed
18:33:47
5/31/2007,
6/1/2007 151001 001 0000000000000000 1907 $173.31 VS 852812 Sale Swiped
18:52:38
5/31/2007,
6/1/2007 151001 001 0000000000000000 6528 $64.65 MC 814176 Sale Swiped
19:30:07
6/1/2007,
6/2/2007 152001 001 0000000000000000 3911 $300.00 VS 04210B Sale Swiped
13:41:41
6/1/2007,
6/2/2007 152001 001 0000000000000000 5394 $66.32 VS 061230 Sale Swiped
13:55:37
6/1/2007,
6/2/2007 152001 001 0000000000000000 4540 $40.02 MC 134103 Sale Swiped
14:41:03
6/1/2007,
6/2/2007 152001 001 0000000000000000 8529 $69.10 MC 001163 Sale Swiped
16:00:23
6/1/2007,
6/2/2007 152001 001 0000000000000000 2545 $81.97 MC 483707 Sale Swiped
17:47:14
6/1/2007,
6/2/2007 152001 001 0000000000000000 6119 $104.64 VS 001913 Sale Swiped
18:32:16
6/1/2007,
6/2/2007 152001 001 0000000000000000 0739 $16.41 MC 075799 Sale Swiped
19:02:53
otHer reports AVAiLABLe
file:///Users/ashleyshannon/Desktop/FirstView%20PDF/Credit%20Card%20Settlement%20Detail%202.html (1 of 5)6/13/07 1:30 PM
credit card statement debit card transaction detail
credit card Authorization detail debit card statement
debit card transaction summary
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s
17. C o n Ta C T i n f o r M aT i o n
15
corporAte oFFice
100 throckmorton street, suite 1800
Fort Worth, tX 76102
866-464-3277
sales@first-american .net
Kevin Jones
Vice President, Sales & Marketing
817-317-9167
kevin .jones@first-american .net
rhoda steward
Director of Sales
817-317-2687
rhoda .steward@first-american .net
John newton
Manager of Partner Sales
817-317-2964
john .newton@first-american .net
F i r s t A m e r i c A n p Ay m e n t s y s t e m s — d e d i c At e d t o y o u r s u c c e s s