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Languages
fjchou@uw.edu
+1-206-643-7944
http://fangjuchou.com
www.linkedin.com/in/fjchou
User Flows/System Flow
User Story/Personas
Information Visualization
Product/Project Management
Qualitative/Quantitative Research
Rapid Prototyping
Statistics
Usability Studies
User-Centered Design Process
Video Creation
Wireframing
Mandarin (native)
English (fluent)
Cantonese (fluent)
Adobe Photoshop/Illustrator/InDesign
Axure RP
Sketch
Final Cut
Python
Tableau
ToolsSkillsets
Fang-Ju Chou
EDUCATION
Masters of Science
Human-Centered Design
and Engineering
University of Washington, Seattle, WA
Sep. 2014 – Jun. 2016
GPA: 3.95/4.0
Bachelor of Business Administration
Business Administration
with a minor in Psychology
National Taiwan University, Taipei Taiwan
Sep. 2008 – Jun. 2012
GPA: 3.95/4.0
Skype Usability Study
Usability Research and Moderation
Jan. 2015 – Mar. 2015
Designed a usability study for Skype and developed a reproducible test plan with screeners
and test kits.
Conducted usability testing of Skype with 8 participants in Microsoft User Research Lab.
Categorized findings into 3 high-level themes and provided 10 concrete recommendations,
some of which were later integrated into the subsequent version of Skype.
GROUP PROJECTS
Managed the development of five products with clients from different countries and secured
a long-term contract for multimedia systems with annual volume of 300,000.
Led multifunctional teams to plan and implement product development of in-car infotain-
ment systems within time and budget constraints.
Coordinated between customers and designers to ensure customer needs for appearances and
functionalities were appropriately incorporated into user interface design.
WORK EXPERIENCE
User Research Moderator
Microsoft
Seattle WA, USA
Jun. 2015 – Sep. 2015
Product Manager
E-lead Electronic Co
Automotive Electronics Industry
Changhua, Taiwan
Nov. 2012 – Aug. 2013
Analyzed user research results to provide key insights and influenced the product design of
augmented reality headsets.
Performed more than 100 user research sessions including usability study, lab observations
and interviews to collect quantitative and qualitative data for research goals.
IGNITE Website Redesign
User Research and Project Management
Mar. 2015 – Jun. 2015
Implemented User-Centered Design Process to redesign IGNITE worldwide website.
Led the user research process utilizing surveys, interviews and Google Analytics to triangu-
late the research results, and summarized valuable insights for the ideation/design phase.
Assisted clients in the conversion from prototype to a live website and provided recommen-
dations for future updates. (website: http://www.igniteworldwide.org)
Maia - In-vehicle health system
User-Centered Design and User Research
Capstone project sponsored by Intel
Nov. 2015 – Mar. 2016
Utilized user-centered design methodologies including user research, personas, task analysis,
user flow, and usability testing to come up with the system and interface design for Maia.
Conducted surveys, interviews, and literature reviews on current health tracking behaviors
to understand how autonomous vehicles can fit into the area of health care management.
Created a concept video and a poster as the final outcome to illustrate the interactions
between users and the Maia system.

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Fang-Ju Chou-Resume20160607

  • 1. Languages fjchou@uw.edu +1-206-643-7944 http://fangjuchou.com www.linkedin.com/in/fjchou User Flows/System Flow User Story/Personas Information Visualization Product/Project Management Qualitative/Quantitative Research Rapid Prototyping Statistics Usability Studies User-Centered Design Process Video Creation Wireframing Mandarin (native) English (fluent) Cantonese (fluent) Adobe Photoshop/Illustrator/InDesign Axure RP Sketch Final Cut Python Tableau ToolsSkillsets Fang-Ju Chou EDUCATION Masters of Science Human-Centered Design and Engineering University of Washington, Seattle, WA Sep. 2014 – Jun. 2016 GPA: 3.95/4.0 Bachelor of Business Administration Business Administration with a minor in Psychology National Taiwan University, Taipei Taiwan Sep. 2008 – Jun. 2012 GPA: 3.95/4.0 Skype Usability Study Usability Research and Moderation Jan. 2015 – Mar. 2015 Designed a usability study for Skype and developed a reproducible test plan with screeners and test kits. Conducted usability testing of Skype with 8 participants in Microsoft User Research Lab. Categorized findings into 3 high-level themes and provided 10 concrete recommendations, some of which were later integrated into the subsequent version of Skype. GROUP PROJECTS Managed the development of five products with clients from different countries and secured a long-term contract for multimedia systems with annual volume of 300,000. Led multifunctional teams to plan and implement product development of in-car infotain- ment systems within time and budget constraints. Coordinated between customers and designers to ensure customer needs for appearances and functionalities were appropriately incorporated into user interface design. WORK EXPERIENCE User Research Moderator Microsoft Seattle WA, USA Jun. 2015 – Sep. 2015 Product Manager E-lead Electronic Co Automotive Electronics Industry Changhua, Taiwan Nov. 2012 – Aug. 2013 Analyzed user research results to provide key insights and influenced the product design of augmented reality headsets. Performed more than 100 user research sessions including usability study, lab observations and interviews to collect quantitative and qualitative data for research goals. IGNITE Website Redesign User Research and Project Management Mar. 2015 – Jun. 2015 Implemented User-Centered Design Process to redesign IGNITE worldwide website. Led the user research process utilizing surveys, interviews and Google Analytics to triangu- late the research results, and summarized valuable insights for the ideation/design phase. Assisted clients in the conversion from prototype to a live website and provided recommen- dations for future updates. (website: http://www.igniteworldwide.org) Maia - In-vehicle health system User-Centered Design and User Research Capstone project sponsored by Intel Nov. 2015 – Mar. 2016 Utilized user-centered design methodologies including user research, personas, task analysis, user flow, and usability testing to come up with the system and interface design for Maia. Conducted surveys, interviews, and literature reviews on current health tracking behaviors to understand how autonomous vehicles can fit into the area of health care management. Created a concept video and a poster as the final outcome to illustrate the interactions between users and the Maia system.