This performance report summarizes gaming certification data from December 2012. Key findings include: - 533 total certifications were completed with an average turnaround time of 16.1 days - The number of proposals increased by 19.4% while the number of certifications increased by 4.3% from November - The overall turnaround time decreased by 1.7% compared to November

1. Performance Report
December 2012
Compiled Exclusively for AM Company
www.gaminglabs.com

2. 1
Accomplishments:

3. 2
Present
Collected on Date: 1/2/2013
Performance:
Date: 12/1/12 – 12/31/12
Age of Items
12.0
Current Open Items
Without On Hold Items
800
Current On Hold Items
400
Average On Hold Days*
12.8
Current Submission
Review Items
5
Average Days Open
42.4
Number of Proposal
Requests
604
Number of Rejected and
Withdrawn Items
14
Certifications (Globally)
Number of Certifications Average Turnaround in Days
533 16.1
Analysis of Turnaround Time (All Types)
Category
Number of
Certifications
Average
Turnaround Time
Initial Proposals
(Primary)
44 13.1
CAT A 108 12.0
CAT B 11 29.1
CAT C 370 10.3

4. 3
Turnaround Time Data
Regions/Countries Number of Closures
Average of Business Turnaround
Time Without On Hold Days
The Caribbean 258 12.0
Anguilla 25 12.0
Antigua and Barbuda 23 12.0
Aruba 13 12.0
Bahamas 25 12.0
Barbados 14 12.0
Bonaire, Saint Eustatius and Saba 20 12.2
British Virgin Islands 2 16.0
Cayman Islands 1 16.0
Cuba 36 7.2
Curaçao 10 6.0
Dominica 12 6.0
Dominican Republic 3 24.3
Grenada 2 12.5
Guadeloupe 1 20.0
Haiti 1 20.0
Jamaica 14 6.4
Martinique 3 8.3
Monserrat 3 8.3
Puerto Rico 1 27.0
Saint-Barthélemy 1 27.0
St. Kitts and Nevis 1 55.0
Saint Lucia 1 55.0
Saint Martin 7 8.3
Saint Vincent and the Grenadines 6 8.3
Sint Maarten 10 22.6
Trinidad and Tobago 5 22.6
Turks and Caicos Islands 9 9.8
Virgin Islands (US) 9 9.8
Central America 151 8.0
Belize 12 8.0
Costa Rica 13 26.8
El Salvador 13 26.8
Guatemala 6 20.0
Honduras 6 20.0
Mexico 32 12.8
Nicaragua 32 12.8
Panama 37 12.2
Northern America 124 12.2
Bermuda 15 9.2
Canada 15 9.2
Greenland 37 9.1
Saint Pierre and Miquelon 37 9.1
United States 20 15.8
Grand Total 533 16.1

5. 4
Discussion Points

6. 5
Graphical Comparisons
The following tables compare October 2012, November 2012 and December 2012.
Types of Certifications
The first bar graph showcases the performance details comparing types of regions from October,
November and December 2012.
Analysis of Types of Regions:
All closures for the month of December increased by 4.3% compared to the month of November.
% Change Description
Primary -36.2% Increase from 69 to 44 items.
Cat I -1.8% Increase from 110 to 108 items.
Cat II -50.0% Decrease from 22 to 11 items.
Cat III 19.4% Decrease from 310 to 370 items.
Of the closures, 8% were submitted as new proposals and 20% of closures were submitted together
with the initial proposals. The remainder were proposals that were submitted after the initial proposal.
Certifications

7. 6
Total Turnaround Time
The second bar graph showcases the comparison of average total turnaround times from October,
November and December 2012.
Analysis of Turnaround Time:
Overall, the turnaround time for the month of December has decreased by 1.7%.
% Change Description
Primary -15.9% Decrease from 14.2 to 13.1 average days.
Cat I -55.1% Decrease from 13.0 to 12 average days.
Cat II 33.6% Increase from 29.0 to 29.1 average days.
Cat III -23.0% Decrease from 9.3 to 10.3 average days.
Performance Indicators:
Turnaround Time in Days

8. 7
Number of Proposals and Certifications
The third bar graph showcases the comparison of number of submissions and certifications from
October, November and December 2012.
Analysis of Proposals and Closures
For the period of December 2012, the average turnaround time was 16.1 days with a total of 533 items
being closed in 41 regions.
The number of propsals is up by 19.4% since November. The number of closures had increased by 4.3%
since November. The total turnaround time for the month of December has decreased by 1.7%
compared to November.
Proposals and Closures

9. 8
Monthly Success Rate
The fourth graph showcases the comparison of Success Rates in percentage form October,
November and December 2012.
( )
Analysis of Success Rate in Percentage Form
The success rate percentage was calculated by the following equation:
For the period of December 2012, the success rate percentage was 96.2%. This showcases a decrease of
1.9% since November.
96.0%
96.5%
97.0%
97.5%
98.0%
98.5%
99.0%
99.5%
October November December
SuceessRate%
Month
October
November
December
Success Rate %

10. 9
Number of Pending Items
The fourth bar graph showcases the comparison of all current pending items from January 7th
,
December 10th
2012 and November 6th
2012.The pending list changes each day; therefore the
information provided is merely a snapshot for this report.
Analysis of Pending Items:
% Change Description
Open Items -11.1% Decrease from 900 to 800 items.
On Hold -11.1% Increase from 450 to 400 items.
Submission Review 66.7% Decrease from 3 to 5 items.
There was a total of 1,205 items pending on January 7th
, of these 550 either had the region status or the
proposal status as on hold. These had an average on hold time of 27.7 business days*
; which showcases
a decrease of 10.9% from November.
*
On hold time in days is only an estimate at this time.
*
On hold time in days is only an estimate at this time.
0
100
200
300
400
500
600
700
800
900
1000
Open Items On Hold Submission
Review
NumberofOpenItems
Open Status
October
November
December
Present Indicators: Open Items

11. 10
Definitions
Present Information:
1. Individual folders are inside a record for each open region requested.
2. Each open region requested is its own item inside the folder.
For example:
Record Number 22-333
Folders in Record 3
Region in Each Folder 35
Regions Open in Each Folder 6
Total Open Items 18
Explanation:
In this record there are three folders. Each of the folders has 35 different regions. In
each record there are 6 open regions. Since, there are three folders for the record
and six open regions for each folder then there are 18 open items for this record.

12. 11
Performance:
1. All new requested proposals for the month that were closed are called Initial
Proposals (Primary).
2. CAT I is defined as all proposals that were requested at the same time as the
initial proposal and are either approved on the same day as the initial or after
the initial approval.
3. CAT II is defined as all proposals that were requested after the initial proposal
but prior to approval of the initial proposal.
4. CAT III is defined as all proposals that were requested subsequent to the
approval of the initial proposal.
For example:
Record Number: 22-333
Categories for Analysis Number of Closures Average Turnaround Time
Initial Proposal
(Primary)
1 14.8
CAT I 23 15.9
CAT II 2 16
CAT III 3 17.3
TOTAL 29 16
Explanation:
For this record, there was one initial proposal, 23 proposals were added to the initial
proposal on the same day it was submitted, two proposals were added after the
initial proposal but before the initial proposal’s approval and three proposals were
added after the initial proposal’s approval. The total turnaround time for these items
were 16 days with a total of 29 closures.