Every person has a responsibility to improve themselves and the world through teaching others, whether formally or informally. Humans should base their lives on love, forgiveness, service and empowering others rather than fear, punishment and control. While external events are out of one's control, individuals can control the memories they choose to keep or forget from their experiences each day. A manager plays a key role in their employees' success or failure through the expectations and communication set, which impacts self-confidence, growth and productivity.