1. Ques on.
How Can You Increase Your Call
Centre’s Produc vity by up to 300%?
Answer.
A Daviker TouchStar Predic ve Dialler

2. = + +
Increase Your Call Centre Produc vity by
up to 300% with the Daviker TouchStar
Predic ve Dialler and Call Centre System
TouchStar is a feature rich call centre system that has been proven to improve produc vity by up to 300% whilst also improving
efficiency, accountability and profitability in any contact centre opera on.
Triple Agent Talk Time
On average, outbound agents dialling manually spend 16 minutes in every hour engaging in produc ve contact. However, the
TouchStar predic ve dialler ensures answer machines, no answers, dead numbers and busy numbers are screened out which
means agents are connected to a far higher propor on of live contacts. From this, the 16 minutes of produc ve agent me triples
to an average of 47 minutes in every hour - all at an equivalent cost of less than £1 per agent, per hour including support.
A Complete Call Centre Solu on
 A fully blended predic ve, power and preview dialler that will allow you
to specify your dialling behaviour for each of your campaigns. It can blend
inbound and outbound calls whilst s ll ensuring that your call centre works
within all DMA, FSA and OFCOM guidelines.
 Real me data penetra on is maximised through TouchStar’s market
leading data recycling rules allowing call centres to obtain maximum return
on investment on the cost of data..
 Inbound and Outbound call recording, including an easy to use search
facility that allows you to search by me & date, telephone number, agent
name, campaign name, call outcome, unique reference number or any
combina on.
 Enhanced, tunable Answer Machine detec on which will ensure
maximum detec on whilst minimising false posi ves.
 A VOIP capable system able to u lise VOIP technology internally (VoIP
Agents) and externally (SIP Trunks). Agents can be anywhere within your
Local or Wide Area Network e.g. home workers and remote agents.

3.  Extensive real me and historical repor ng on agents, teams, lines, campaigns and data penetra on.
 Advanced scripts with logical branching that allows agents to become experts in the delivery of dialogue and collec ng
customer informa on maximising any up-selling and cross-selling opportuni es. The scrip ng tool allows you to create and
modify your own scripts.
 Seamless integra on with your exis ng CRM applica on presen ng the correct record to an agent when an outbound call is
ini ated or an inbound call is received. Data can be passed in real- me between TouchStar and your CRM.
 Inbound func onality which includes a feature rich IVR Pla orm, ACD with skills based rou ng and inbound priori sa on.
 Ability to integrate with your exis ng telephone system or to work completely independently of any telephone
system.
 Voice Broadcas ng with op onal text-to-speech elimina ng the requirement for human interven on for tasks such as
payment reminders or appointment confirma ons.
 Integra on with exis ng company websites enabling TouchStar to dial leads automa cally from the website within seconds
of the web form being submi ed.
 Audible monitoring of the agents with the added benefit of being able to coach without the external party hearing. This
func onality can be performed from any internet connected PC anywhere in the world.
Call Centre Support and Services Provided By Daviker So ware
Providing value for money for our customers
is of paramount importance to us - when you
grow, we grow. Daviker provides a first class
a ercare service that ensures you get the most
out of the TouchStar system.
 24x7x365 Support from UK Based
Engineers
 Monthly Free of Charge Ongoing Training
for Call Centre Managers
 Expert Non-Sales Focused Account
Management
Call us on
0845 250 80 30
or visit
www.touchstarccs.co.uk

4. Is a Daviker Solu on Affordable?
Yes it is! Daviker provides affordable and flexible financing for all our solu ons. With return on investments measured in weeks
and not years, can you afford not to?
A Mul -Channel Call Centre
There is a technological revolu on taking place with customers u lising many different types of media to communicate and make
transac ons. Daviker has recognised this and developed a range of engines that augment and enhance the func onality of the
TouchStar Predic ve Dialler and Call Centre System. The greater the flexibility of your contact strategy, the greater the likelihood
of posi ve outcomes such as sales, collec ons or reminders.
 SMS Engine: You can send clients text messages
through the TouchStar system. For example, you
could text a reminder for payment, a text on sale or
details of an offer that the client can respond to and
immediately prompt a callback.
 Wallboard Engine: The Daviker Wallboard Engine
provides an array of real me sta s cs detailing
campaign and agent informa on to the en re call
centre or a specific team within the call centre. it also
develops informa on from your CRM.
 Secure Automated Payment Engine: You can
securely take credit or debit card payments, 24/7/365
- either with or without an agent processing the call.
This helps your business become PCI compliant and
allows repeat transac ons to be undertaken.
TouchStar Call Centre Clients
Daviker’s clients opera ng the TouchStar system span
the following industries:
 Collec ons & Bailiff Services
 Debt Management & IVA companies
 Outsourced Telemarke ng
 Claims Management
 Food and drink supplies
 Loans and Mortgages
 Insurance products
 U lity Sales
 Telecommunica ons
 Mobile Phone Supplies
 Home Improvements Daviker’s value-added engines combined with
 B2B Sales a TouchStar system provide your call centre
with a mul -channel contact solu on that
fully integrates with any back office system.
Call us on
0845 250 80 30
or visit
www.touchstarccs.co.uk
Northern Office
City View House, 5 Union Street, Manchester M12 4JD
Southern Office
306 East Wing, Sterling House, Langston Road, Loughton, Essex IG10 3TS Main Daviker Website: www.daviker.co.uk
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