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EROSKI is a Spanish consumer cooperative established in 1969 by ten consumer cooperatives. It has since grown to include over 115 hypermarkets, 482 supermarkets, and other retail formats. EROSKI's mission is to be a sustainable and locally-owned business that benefits both its worker-owners and consumer members. It reinvests 10% of profits back into the community. EROSKI employs over 14,733 member-workers and has over 603,589 consumer members and foundation supporters.

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ContentsContents AA look at Eroskilook at Eroski 0202 About EroskiAbout Eroski 0303 Main StrategiesMain Strategies 0404 Lines of businessLines of business 0505 Eroski and its stakeholdersEroski and its stakeholders 0606 Eroski in figuresEroski in figures 0101 Eroski’s HistoryEroski’s History
A look at EroskiA look at Eroski
01 Eroski’s History01 Eroski’s History
19691969 01 Eroski’s History01 Eroski’s History EROSKI, S. Coop. set upEROSKI, S. Coop. set up Ten consumer co-operatives, made upTen consumer co-operatives, made up of workers and consumers, decideof workers and consumers, decide to come together and formto come together and form EROSKIEROSKI 002 0505 19741974 Our commitment to education andOur commitment to education and the defence of consumer rightsthe defence of consumer rights led to the creation of theled to the creation of the CONSUMER EROSKI magazineCONSUMER EROSKI magazine 19781978 Our customers’ shopping baskets start toOur customers’ shopping baskets start to fill up withfill up with EROSKI own brand productsEROSKI own brand products,, then also known as white brand productsthen also known as white brand products because their packaging was white and bluebecause their packaging was white and blue..
19811981 01 Eroski’s History01 Eroski’s History TheThe first EROSKI hypermarketfirst EROSKI hypermarket, inaugurated, inaugurated in Vitoria, a real milestone for a companyin Vitoria, a real milestone for a company that until then had only consisted ofthat until then had only consisted of supermarkets.supermarkets. 002 0606 19931993 We opened aWe opened a laboratory of our ownlaboratory of our own atat our headquarters in Elorrio (Vizcaya)our headquarters in Elorrio (Vizcaya) to control the quality of our products.to control the quality of our products. We embarked uponWe embarked upon the travel businessthe travel business.. The hypermarket in Pamplona openedThe hypermarket in Pamplona opened the first EROSKI petrol stationthe first EROSKI petrol station
01 Eroski’s History01 Eroski’s History 1997 20022002 We set up, together with Groupe LesWe set up, together with Groupe Les Mousquetaires (second biggest retailMousquetaires (second biggest retail group in France),group in France), ALIDISALIDIS, an, an international alliance to enable us tointernational alliance to enable us to purchase products at better prices atpurchase products at better prices at purchasing centres.purchasing centres. 0707 20002000 We extended EROSKI’s presenceWe extended EROSKI’s presence on the Internet by launchingon the Internet by launching Online purchasing.Online purchasing. 19971997 Setting up of theSetting up of the EROSKI FoundationEROSKI Foundation
20072007 2002 01 Eroski’s History01 Eroski’s History The takeover ofThe takeover of CapraboCaprabo, in addition, in addition to being a memorable milestone into being a memorable milestone in 2007, certainly strengthened our2007, certainly strengthened our business projectbusiness project.. 20052005 EdekaEdeka, the leading German, the leading German retailer, joinedretailer, joined ALIDISALIDIS 0808 20042004 We opened in Vitoria our firstWe opened in Vitoria our first ABACABAC store, selling cultural, educational,store, selling cultural, educational, play and leisure products.play and leisure products.
0202 About EroskiAbout Eroski
0202 About EroskiAbout Eroski MISIÓN We are aWe are a consumer co-operativeconsumer co-operative in which thein which the workers are owners and the consumers areworkers are owners and the consumers are members.members. Our project is a guarantee of sustainability:Our project is a guarantee of sustainability: • We are from here, local.We are from here, local. • We are not a subsidiary. The decisionsWe are not a subsidiary. The decisions are taken here.are taken here. • We cannot be taken over. CollectiveWe cannot be taken over. Collective ownership: the workers.ownership: the workers. 1010
0202 About EroskiAbout Eroski Owner-workers:Owner-workers: More thanMore than 14,733 member-workers14,733 member-workers Member-consumers and Friends of the Foundation:Member-consumers and Friends of the Foundation: MMore than 603,589 consumersore than 603,589 consumers Joint governanceJoint governance:: Board 50% workers and 50% consumersBoard 50% workers and 50% consumers Re-investment of profits in the communityRe-investment of profits in the community:: We earmarkWe earmark 10% of profits for society10% of profits for society 1111
0202 About EroskiAbout Eroski MISIÓN Business modelBusiness model 1212  Third biggest group in terms of purchasing in Europe.  Purchasing management creating benefits difficult to achieve on an individual basis  Negotiates purchasing of Own Brand, Discount and Top Price items International alliance to centralise purchasing 3 Greater involvement Thanks to be being a co-operative. International alliance to centralise purchasing Distribution logistics system Property business at the service of the core business Multi-format and single brand model 1 2 3 4 5  Managers and workers strongly involved and linked.  Culture of worker participation in sales point management. Greater involvement thanks to be being a co-operative 1  To cushion the fluctuations in shopping habits and market conditions.  Access to greater shares in consumer spending.  Brand recognition. Multi-format and single brand model 2  More than 20 logistics platforms  Present in 8 autonomous communities Distribution logistics systems 4  Used to serve the core business.  As a vehicle for growth. Property business at the service of the core business 5
0303 Main StrategiesMain Strategies
DIVERSIFICACIÓN 0303 Main StrategiesMain Strategies CRECIMIENTO Commercial strategiesCommercial strategies VeryVery competitive pricescompetitive prices inin the basic shopping basket:the basic shopping basket: food, fresh produce andfood, fresh produce and non-foodnon-food More attractiveMore attractive offeroffer forfor customerscustomers Fresh produce - Greater range and specialisationFresh produce - Greater range and specialisation - Better prices- Better prices Food - Leading own brandFood - Leading own brand - Wide range- Wide range Non-food - Extension to SPNon-food - Extension to SP - Focus on HP- Focus on HP 1414
DIVERSIFICACIÓN 0303 Main StrategiesMain Strategies CRECIMIENTO Commercial strategiesCommercial strategies Greater promotional intensity-Greater promotional intensity- focus onfocus on promotion:promotion: 40th anniversary, 3x2, 2x140th anniversary, 3x2, 2x1 1515 - Modernise current chainModernise current chain - New formats- New formatsImprovement of theImprovement of the chainchain
DIVERSIFICACIÓN 0303 Main StrategiesMain Strategies CRECIMIENTO Company model strategiesCompany model strategies Transformation intoTransformation into Co-operativesCo-operatives Member-consumersMember-consumers Big change approved at anBig change approved at an Extraordinary Assembly,Extraordinary Assembly, thethe protagonistsprotagonists of whichof which will be thewill be the workersworkers themselvesthemselves MoreMore than customersthan customers 1717
0404 Lines of businessLines of business
0404 Lines of businessLines of business HYPERMARKETSHYPERMARKETS SELF-SERVICESELF-SERVICE 115 482 SUPERMARKETSSUPERMARKETS 524 173 359 FOOD DOMAINFOOD DOMAIN 1919
0404 Lines of businessLines of business NON-FOOD RETAILING TRAVEL AGENCY LEISURELEISURE CULTURECULTURE PERFUMEPERFUME HORECA LEISURE SPORT OPTICIANSOPTICIANS PETROL STATIONS283 37 57 3 47 7 306 2020
0505 Eroski and its stakeholdersEroski and its stakeholders
DIVERSIFICACIÓN 0505 Eroski and its stakeholdersEroski and its stakeholders CRECIMIENTO EROSKIEROSKI MemberMember workerworker CommunityCommunityCustomerCustomer Fundamentos 2222
DIVERSIFICACIÓN 0505 Eroski and its stakeholdersEroski and its stakeholders EROSKI Customers, our priorityCustomers, our priority EROSKI, in its determination to satisfyEROSKI, in its determination to satisfy its customers, has come up withits customers, has come up with different proposals to take this projectdifferent proposals to take this project forward.forward. EroskiEroski CommunityCommunity MemberMember workerworker CustomerCustomer 2323
DIVERSIFICACIÓN Customers, our priorityCustomers, our priority EROSKI Entorno More thanMore than 108108 million euros passed on tomillion euros passed on to Customers in promotionsCustomers in promotions:: Collaboration in family savingCollaboration in family saving WithWith campaignscampaigns 3x2 y 2x1, 20% when purchasing3x2 y 2x1, 20% when purchasing two products or 30% if you buytwo products or 30% if you buy three or more. Or the 1, 2 and 3three or more. Or the 1, 2 and 3 euro deal in which the price ofeuro deal in which the price of hundreds of items is rounded down.hundreds of items is rounded down. 1.1 With you, for savings1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Focusing onFocusing on containing pricescontaining prices By means of our own brand as well asBy means of our own brand as well as well-known brands, so that it’s thewell-known brands, so that it’s the customer who decides.customer who decides. 2424
DIVERSIFICACIÓN Customers, our priorityCustomers, our priority EROSKI Entorno WithWith “Record savings”“Record savings” With ourWith our “The cheapest”“The cheapest” rangerange More than 1,000 basic EROSKIMore than 1,000 basic EROSKI brand products withbrand products with permanently low prices.permanently low prices. Fresh produce from the basicFresh produce from the basic shopping basket that is anshopping basket that is an essential part of a balanced diet.essential part of a balanced diet. 1.1 With you, for savings1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need 2525
DIVERSIFICACIÓN Entorno WithWith EROSKI/SeleqtiaEROSKI/Seleqtia productsproducts With a very economic deal inWith a very economic deal in mobile telephonymobile telephony Our top range at the best price.Our top range at the best price. 38 new gourmet products taking this range38 new gourmet products taking this range to a total of 64 delicious foods. Moreover,to a total of 64 delicious foods. Moreover, we work with the Spanish Tasters Union towe work with the Spanish Tasters Union to choose the best products, recipes andchoose the best products, recipes and ingredients.ingredients. Its competitive rate and the launch ofIts competitive rate and the launch of really attractive new deals have helpedreally attractive new deals have helped EROSKI/movil customers save up to 400EROSKI/movil customers save up to 400 euros a year in their bills.euros a year in their bills. 1.1 With you, for savings1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Customers, our priorityCustomers, our priority 2626 Calculate how much you can save with EROSKI Móvil
DIVERSIFICACIÓN CRECIMIENTO Initiatives to promote health and wellbeingInitiatives to promote health and wellbeing Customers, our priorityCustomers, our priority 1.1 With you, for savings 1.2 With you, for health1.2 With you, for health and wellbeingand wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Removal ofRemoval of trans fatstrans fats from own brand productsfrom own brand products Nutritional labellingNutritional labelling This ingredient has beenThis ingredient has been removed from more than 50removed from more than 50 items that contained it.items that contained it. Included on close to 1,000Included on close to 1,000 EROSKI brand productsEROSKI brand products 2727
DIVERSIFICACIÓN CRECIMIENTO Customers, our priorityCustomers, our priority 1.1 With you, for savings 1.2 With you, for health1.2 With you, for health and wellbeingand wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Gluten-freeGluten-free own brand foodsown brand foods Close to 300 EROSKI brandClose to 300 EROSKI brand products, between 20% and 50%products, between 20% and 50% cheaper and 92 Consumer schoolscheaper and 92 Consumer schools on gluten-free food.on gluten-free food. Campaign to preventCampaign to prevent child obesitychild obesity 2828 For your wellbeing, we areFor your wellbeing, we are starting a campaign to preventstarting a campaign to prevent child obesity.child obesity.
DIVERSIFICACIÓN CRECIMIENTO 1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after1.3 With you, to look after qualityquality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Double Quality AssuranceDouble Quality Assurance  Second analysis in our ownSecond analysis in our own laboratorylaboratory..  First control carried out by ourFirst control carried out by our supplierssuppliers..  Product monitoring by means ofProduct monitoring by means of 8,000 analyses.8,000 analyses. Examination of EROSKI brandExamination of EROSKI brand manufacturers’ facilities.manufacturers’ facilities.  397 audits.397 audits.  1,393 analyses on the whole Eroski1,393 analyses on the whole Eroski NATUR products production line.NATUR products production line.  795 inspections.795 inspections. Product Control ProgrammesProduct Control Programmes Customers, our priorityCustomers, our priority 2929
DIVERSIFICACIÓN CRECIMIENTO Commitments to listenCommitments to listen Organisation ofOrganisation of Consumer Focal PointsConsumer Focal Points 1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need And ourAnd our Customer Service AreaCustomer Service Area (SAC)(SAC) are the bestare the best examples.examples. Launch ofLaunch of commercial commitmentscommercial commitments Customers, our priorityCustomers, our priority Close to 4,500 customersClose to 4,500 customers have given us theirhave given us their suggestionssuggestions.. Where customers pass onWhere customers pass on their opinions andtheir opinions and concerns.concerns. 3030
DIVERSIFICACIÓN CRECIMIENTO At EROSKi we are focusing ourAt EROSKi we are focusing our innovativeinnovative efforts onefforts on achieving:achieving: 1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Customers, our priorityCustomers, our priority  PackagingPackaging  Packaging that is easierPackaging that is easier to open and closeto open and close  Healthier foodsHealthier foods  Products for people whoProducts for people who don’t want to or can’t cookdon’t want to or can’t cook Product improvementsProduct improvements 3131
DIVERSIFICACIÓN CRECIMIENTO 1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your1.6 With you, for your convenienceconvenience 1.7 With you, to offer you everything you need Our offer and our services grow and are renewed toOur offer and our services grow and are renewed to adaptadapt our customers’ day-to-day requirements.our customers’ day-to-day requirements. Customers, our priorityCustomers, our priority For those who prefer toFor those who prefer to pay with a cardpay with a card For those who preferFor those who prefer to shop via theto shop via the InternetInternet 3333
DIVERSIFICACIÓN CRECIMIENTO 21 1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you1.7 With you, to offer you everything you needeverything you need Customers, our priorityCustomers, our priority 3434
DIVERSIFICACIÓN 0505 Eroski and its stakeholdersEroski and its stakeholders CRECIMIENTO 22 EroskiEroski CommunityCommunity MemberMember workerworker CustomerCustomer The importance of peopleThe importance of people Our most important capital is human.Our most important capital is human. We are what we are thanks to theWe are what we are thanks to the effort and determination of all theeffort and determination of all the people who work at EROSKI. We arepeople who work at EROSKI. We are a co-operative, a different type ofa co-operative, a different type of company in which eachcompany in which each person reallyperson really counts.counts. 3535
DIVERSIFICACIÓN CRECIMIENTO 23 The importance of peopleThe importance of people 2.1 The year of the2.1 The year of the company modelcompany model 2.2 Participation, our main trait 2.3 We promote quality employment 2.4 A different type of company Transformation into co-operativesTransformation into co-operatives The workers in the limited companies and subsidiariesThe workers in the limited companies and subsidiaries that make up the EROSKI Group are going to give upthat make up the EROSKI Group are going to give up being salaried workers to become co-operators.being salaried workers to become co-operators. Moreover, they will then have the same economic, socialMoreover, they will then have the same economic, social and political rights that only the members enjoyed untiland political rights that only the members enjoyed until now:now: participating in theparticipating in the ownership of EROSKI, in itsownership of EROSKI, in its management and sharing inmanagement and sharing in the company’s profits.the company’s profits. 3636
DIVERSIFICACIÓN CRECIMIENTO 23 ParticipationParticipation - InIn managementmanagement, with PARET, providing, with PARET, providing autonomy and decision-making capacity atautonomy and decision-making capacity at work for more than 20,000 people and 400work for more than 20,000 people and 400 stores.stores. - InIn decisionsdecisions. More than 85,000 hours. More than 85,000 hours of debate and worker participation toof debate and worker participation to improve their conditions.improve their conditions. - InIn profitsprofits. Annual share-out of 40%. Annual share-out of 40% of the profits obtained.of the profits obtained. 2.1 The year of the company model 2.2 Participation, our main2.2 Participation, our main traittrait 2.3 We promote quality employment 2.4 A different type of company The importance of peopleThe importance of people 3737
DIVERSIFICACIÓN CRECIMIENTO 24 Quality employment, a realityQuality employment, a reality In favour ofIn favour of equalityequality 2.1 The year of the company model 2.2 Participation, our main trait 2.3 We promote quality2.3 We promote quality employmentemployment 2.4 A different type of company InIn trainingtraining The importance of peopleThe importance of people 50% of the Board and 43% of50% of the Board and 43% of Managers are womenManagers are women.. More than 500,000 hours to improve ourMore than 500,000 hours to improve our performance to promote customer satisfaction.performance to promote customer satisfaction. 3838 WOMEN IN POSITIONS OF RESPONSIBILITY.2008 Top management Management Heads
DIVERSIFICACIÓN CRECIMIENTO 24 Socio-labourSocio-labour advantagesadvantages 2.1 The year of the company model 2.2 Participation, our main trait 2.3 We promote quality2.3 We promote quality employmentemployment 2.4 A different type of company Health at workHealth at work The importance of peopleThe importance of people The activities of the workplace risk preventionThe activities of the workplace risk prevention service focus on prevention, training andservice focus on prevention, training and medical advice for workers.medical advice for workers. Looking for the perfect balance between one’sLooking for the perfect balance between one’s working life and personal life.working life and personal life. 3939
DIVERSIFICACIÓN CRECIMIENTO 24 2.1 The year of the company model 2.2 Participation, our main trait 2.3 We promote quality employment 2.4 A different type of2.4 A different type of companycompany The importance of peopleThe importance of people Workers and consumers work hand-in-hand onWorkers and consumers work hand-in-hand on ourour BoardBoard.. Transparent, regulated governance. EROSKI’sTransparent, regulated governance. EROSKI’s management bodies are subject to twomanagement bodies are subject to two Regulations of Good GovernanceRegulations of Good Governance:: -- The “Internal Regulations of the Board and theThe “Internal Regulations of the Board and the Governing CouncilGoverning Council”” - The “Eroski Group’s internal regulations ofThe “Eroski Group’s internal regulations of conduct”conduct” 4040
DIVERSIFICACIÓN CRECIMIENTO 25 EroskiEroski CommunityCommunity MemberMember workerworker CustomerCustomer Commitment to the communityCommitment to the community We believe in the “triple balance”: aWe believe in the “triple balance”: a business project that can be classified asbusiness project that can be classified as sustainable must be able to meet targetssustainable must be able to meet targets not just in terms ofnot just in terms of economic profitabilityeconomic profitability,, but also in thebut also in the socialsocial andand environmentalenvironmental areasareas.. 0505 Eroski and its stakeholdersEroski and its stakeholders 4141
DIVERSIFICACIÓN CRECIMIENTO 26 EROSKI in partnership withEROSKI in partnership with Regional economiesRegional economies. In 2008. In 2008 we made purchases worth 4,365we made purchases worth 4,365 million euros from regionalmillion euros from regional agro-food producers.agro-food producers. Commitment to the communityCommitment to the community 3.1 Promoting economic3.1 Promoting economic and social developmentand social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation EROSKI committed to localEROSKI committed to local products through itsproducts through its “Local taste”,“Local taste”, promotion, a campaign operatedpromotion, a campaign operated in close to 650 hypermarkets andin close to 650 hypermarkets and supermarkets, with more thansupermarkets, with more than 1,450 regional products.1,450 regional products. 4242
DIVERSIFICACIÓN CRECIMIENTO 27 EROSKI provides aEROSKI provides a sustainablesustainable collaborationcollaboration project forproject for farmersfarmers throughthrough more than 100 agreementsmore than 100 agreements for itsfor its Eroski NATUREroski NATUR brand.brand. Commitment to the communityCommitment to the community 3.1 Promoting economic3.1 Promoting economic and social developmentand social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation EROSKI involved withEROSKI involved with GovernmentsGovernments andand InstitutionsInstitutions.. Among others:Among others: - Andalucia. Andalucian Department of Agriculture- Andalucia. Andalucian Department of Agriculture and Fishing and LANDALUZand Fishing and LANDALUZ - Aragón. Government of Aragón and- Aragón. Government of Aragón and Shepherds of Aragón.Shepherds of Aragón. - …..- ….. 4343
DIVERSIFICACIÓN CRECIMIENTO 28 Eroski has set itself the challenge of looking afterEroski has set itself the challenge of looking after thethe environmentenvironment and protecting theand protecting the biodiversitybiodiversity aorund us.aorund us. Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility3.2 Special responsibility for the environmentfor the environment 3.3 EROSKI Foundation InIn transporttransport:: to reduce emissions, use bio-to reduce emissions, use bio- fuel, renew the fleet, ...fuel, renew the fleet, ... In theIn the storesstores:: opt for innovation, look for eco-opt for innovation, look for eco- efficient stores, use renewableefficient stores, use renewable energies, ….energies, …. 4444
DIVERSIFICACIÓN CRECIMIENTO 29 WithWith supplierssuppliers:: to work following environmentalto work following environmental criteria, to manufacture morecriteria, to manufacture more ecological packaging and products, …ecological packaging and products, … Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility3.2 Special responsibility for the environmentfor the environment 3.3 EROSKI Foundation WithWith customerscustomers:: to use more environmentally-to use more environmentally- friendly bags, to participate infriendly bags, to participate in our awareness initiatives, energyour awareness initiatives, energy saving campaign, …saving campaign, … 4545
CRECIMIENTO 30 Annually we earmark 10% of our profits to reinforceAnnually we earmark 10% of our profits to reinforce our work of a social natureour work of a social nature: Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation3.3 EROSKI Foundation Consumer information andConsumer information and educationeducation. More thanMore than 700,000 readers a month of700,000 readers a month of the printed edition and morethe printed edition and more than 3 million users whothan 3 million users who every month visit the siteevery month visit the site consumer.esconsumer.es Protection of the environmentProtection of the environment.. With the relaunch of reusableWith the relaunch of reusable bags we have managed tobags we have managed to avoid the use of 1,250,000avoid the use of 1,250,000 traditional bags.traditional bags. 4646
CRECIMIENTO 30 Fundación EROSKIFundación EROSKI At EROSKI we promote, participate inAt EROSKI we promote, participate in and fundand fund solidaritysolidarity programmes: Corporate Voluntary Work Programme,, Product Donation Programme, FoodProduct Donation Programme, Food collection, collaboration with UNICEF,collection, collaboration with UNICEF, MsF, funding of International Co-MsF, funding of International Co- operation projects, …operation projects, … Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation3.3 EROSKI Foundation At EROSKI we are striving forAt EROSKI we are striving for moremore sustainable consumptionsustainable consumption, which is why, which is why we have promoted FSC wood products inwe have promoted FSC wood products in the stationery section. We are alsothe stationery section. We are also offering the first ball with the Spanishoffering the first ball with the Spanish Fairtrade stamp.Fairtrade stamp. 4747
06 Eroski in figures06 Eroski in figures
06 Eroski in figures06 Eroski in figures (in millions of euros) (in millions of euros) (in millions of euros) * ** Includes the takeover of CapraboIncludes the takeover of Caprabo 4949 SALES (in millions of euros) INVESTMENT (in millions of euros) EBITDA (in millions of euros)
33 06 Eroski in figures06 Eroski in figures Eroski is in more than 56% of homesEroski is in more than 56% of homes Source: NielsenSource: Nielsen 20052005 20062006 20072007 20082008 Grupo Eroski + CapraboGrupo Eroski + Caprabo 8,845,1418,845,141 Grupo EroskiGrupo Eroski 5,613,036 5,871,715 6,448,701 7,334,4285,613,036 5,871,715 6,448,701 7,334,428 Eroski HiperEroski Hiper 3,676,787 3,886,2293,676,787 3,886,229 4,322,949 5,027,9404,322,949 5,027,940 Eroski SuperEroski Super 3,223,682 3,900,887 4,030,029 4,664,4733,223,682 3,900,887 4,030,029 4,664,473 CapraboCaprabo 4,162,447 3,982,063 3,681,912 3,101,8294,162,447 3,982,063 3,681,912 3,101,829 TOTAL HOMESTOTAL HOMES 14,768,465 15,117,055 15,322,546 15,590,92314,768,465 15,117,055 15,322,546 15,590,923 5050
34 06 Eroski in figures06 Eroski in figures New stores and store chain in 2008New stores and store chain in 2008 5151 New stores 2008 EROSKI SPAIN EROSKI 7 115 EROSKI/center 30 524 EROSKI/city 20 173 EROSKI/merca 2 2 Caprabo 5 359 EROSKI/travels 24 283 Petrol stations 6 57 Forum Sport 3 47 IF perfume stores 20 306 ABAC leisure and culture 3 7 Cash & Carry 0 19 Food Service 0 3 Aliprox and other franchise outlets 44 482 Own network 164 2.377 FRANCE 0 39 ANDORRA 0 4 EROSKI 164 2.420
06 Eroski in figures06 Eroski in figures DIVERSIFICACIÓN 35 Trend in number of workersTrend in number of workers WORKERSWORKERS 5252 • Members • Non-members
37 06 Eroski in figures06 Eroski in figures Workforce distributionWorkforce distribution 5353
0606 Eroski in figuresEroski in figures DIVERSIFICACIÓN 36 CONSUMER MEMBERS AND FRIENDS OF THE EROSKI FOUNDATIONCONSUMER MEMBERS AND FRIENDS OF THE EROSKI FOUNDATION 5454
0606 Eroski in figuresEroski in figures INVERSIONES 218 38 Logistics Platform NetworkLogistics Platform Network 5555 PF: Fresh produce depots PA: Food depots PNA: Non-food depots
0606 Eroski in figuresEroski in figures INVERSIONES 218 38 Logistics systemLogistics system EROSKI has 25 distribution depotsEROSKI has 25 distribution depots occupying close to 330,000 squareoccupying close to 330,000 square metres.metres. Each day they “move” more than oneEach day they “move” more than one million boxes & more than 20,000 palletsmillion boxes & more than 20,000 pallets.. In 2008 EROSKI obtained the “Gold Q”In 2008 EROSKI obtained the “Gold Q” for management at its fresh producefor management at its fresh produce depot for the North.depot for the North. 5757
WWW.EROSKI.ESWWW.EROSKI.ES

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Eroski_english

  • 1.
  • 2.
    ContentsContents AA look atEroskilook at Eroski 0202 About EroskiAbout Eroski 0303 Main StrategiesMain Strategies 0404 Lines of businessLines of business 0505 Eroski and its stakeholdersEroski and its stakeholders 0606 Eroski in figuresEroski in figures 0101 Eroski’s HistoryEroski’s History
  • 3.
    A look atEroskiA look at Eroski
  • 4.
    01 Eroski’s History01Eroski’s History
  • 5.
    19691969 01 Eroski’s History01Eroski’s History EROSKI, S. Coop. set upEROSKI, S. Coop. set up Ten consumer co-operatives, made upTen consumer co-operatives, made up of workers and consumers, decideof workers and consumers, decide to come together and formto come together and form EROSKIEROSKI 002 0505 19741974 Our commitment to education andOur commitment to education and the defence of consumer rightsthe defence of consumer rights led to the creation of theled to the creation of the CONSUMER EROSKI magazineCONSUMER EROSKI magazine 19781978 Our customers’ shopping baskets start toOur customers’ shopping baskets start to fill up withfill up with EROSKI own brand productsEROSKI own brand products,, then also known as white brand productsthen also known as white brand products because their packaging was white and bluebecause their packaging was white and blue..
  • 6.
    19811981 01 Eroski’s History01Eroski’s History TheThe first EROSKI hypermarketfirst EROSKI hypermarket, inaugurated, inaugurated in Vitoria, a real milestone for a companyin Vitoria, a real milestone for a company that until then had only consisted ofthat until then had only consisted of supermarkets.supermarkets. 002 0606 19931993 We opened aWe opened a laboratory of our ownlaboratory of our own atat our headquarters in Elorrio (Vizcaya)our headquarters in Elorrio (Vizcaya) to control the quality of our products.to control the quality of our products. We embarked uponWe embarked upon the travel businessthe travel business.. The hypermarket in Pamplona openedThe hypermarket in Pamplona opened the first EROSKI petrol stationthe first EROSKI petrol station
  • 7.
    01 Eroski’s History01Eroski’s History 1997 20022002 We set up, together with Groupe LesWe set up, together with Groupe Les Mousquetaires (second biggest retailMousquetaires (second biggest retail group in France),group in France), ALIDISALIDIS, an, an international alliance to enable us tointernational alliance to enable us to purchase products at better prices atpurchase products at better prices at purchasing centres.purchasing centres. 0707 20002000 We extended EROSKI’s presenceWe extended EROSKI’s presence on the Internet by launchingon the Internet by launching Online purchasing.Online purchasing. 19971997 Setting up of theSetting up of the EROSKI FoundationEROSKI Foundation
  • 8.
    20072007 2002 01 Eroski’s History01Eroski’s History The takeover ofThe takeover of CapraboCaprabo, in addition, in addition to being a memorable milestone into being a memorable milestone in 2007, certainly strengthened our2007, certainly strengthened our business projectbusiness project.. 20052005 EdekaEdeka, the leading German, the leading German retailer, joinedretailer, joined ALIDISALIDIS 0808 20042004 We opened in Vitoria our firstWe opened in Vitoria our first ABACABAC store, selling cultural, educational,store, selling cultural, educational, play and leisure products.play and leisure products.
  • 9.
  • 10.
    0202 About EroskiAboutEroski MISIÓN We are aWe are a consumer co-operativeconsumer co-operative in which thein which the workers are owners and the consumers areworkers are owners and the consumers are members.members. Our project is a guarantee of sustainability:Our project is a guarantee of sustainability: • We are from here, local.We are from here, local. • We are not a subsidiary. The decisionsWe are not a subsidiary. The decisions are taken here.are taken here. • We cannot be taken over. CollectiveWe cannot be taken over. Collective ownership: the workers.ownership: the workers. 1010
  • 11.
    0202 About EroskiAboutEroski Owner-workers:Owner-workers: More thanMore than 14,733 member-workers14,733 member-workers Member-consumers and Friends of the Foundation:Member-consumers and Friends of the Foundation: MMore than 603,589 consumersore than 603,589 consumers Joint governanceJoint governance:: Board 50% workers and 50% consumersBoard 50% workers and 50% consumers Re-investment of profits in the communityRe-investment of profits in the community:: We earmarkWe earmark 10% of profits for society10% of profits for society 1111
  • 12.
    0202 About EroskiAboutEroski MISIÓN Business modelBusiness model 1212  Third biggest group in terms of purchasing in Europe.  Purchasing management creating benefits difficult to achieve on an individual basis  Negotiates purchasing of Own Brand, Discount and Top Price items International alliance to centralise purchasing 3 Greater involvement Thanks to be being a co-operative. International alliance to centralise purchasing Distribution logistics system Property business at the service of the core business Multi-format and single brand model 1 2 3 4 5  Managers and workers strongly involved and linked.  Culture of worker participation in sales point management. Greater involvement thanks to be being a co-operative 1  To cushion the fluctuations in shopping habits and market conditions.  Access to greater shares in consumer spending.  Brand recognition. Multi-format and single brand model 2  More than 20 logistics platforms  Present in 8 autonomous communities Distribution logistics systems 4  Used to serve the core business.  As a vehicle for growth. Property business at the service of the core business 5
  • 13.
  • 14.
    DIVERSIFICACIÓN 0303 Main StrategiesMainStrategies CRECIMIENTO Commercial strategiesCommercial strategies VeryVery competitive pricescompetitive prices inin the basic shopping basket:the basic shopping basket: food, fresh produce andfood, fresh produce and non-foodnon-food More attractiveMore attractive offeroffer forfor customerscustomers Fresh produce - Greater range and specialisationFresh produce - Greater range and specialisation - Better prices- Better prices Food - Leading own brandFood - Leading own brand - Wide range- Wide range Non-food - Extension to SPNon-food - Extension to SP - Focus on HP- Focus on HP 1414
  • 15.
    DIVERSIFICACIÓN 0303 Main StrategiesMainStrategies CRECIMIENTO Commercial strategiesCommercial strategies Greater promotional intensity-Greater promotional intensity- focus onfocus on promotion:promotion: 40th anniversary, 3x2, 2x140th anniversary, 3x2, 2x1 1515 - Modernise current chainModernise current chain - New formats- New formatsImprovement of theImprovement of the chainchain
  • 16.
    DIVERSIFICACIÓN 0303 Main StrategiesMainStrategies CRECIMIENTO Company model strategiesCompany model strategies Transformation intoTransformation into Co-operativesCo-operatives Member-consumersMember-consumers Big change approved at anBig change approved at an Extraordinary Assembly,Extraordinary Assembly, thethe protagonistsprotagonists of whichof which will be thewill be the workersworkers themselvesthemselves MoreMore than customersthan customers 1717
  • 17.
    0404 Lines ofbusinessLines of business
  • 18.
    0404 Lines ofbusinessLines of business HYPERMARKETSHYPERMARKETS SELF-SERVICESELF-SERVICE 115 482 SUPERMARKETSSUPERMARKETS 524 173 359 FOOD DOMAINFOOD DOMAIN 1919
  • 19.
    0404 Lines ofbusinessLines of business NON-FOOD RETAILING TRAVEL AGENCY LEISURELEISURE CULTURECULTURE PERFUMEPERFUME HORECA LEISURE SPORT OPTICIANSOPTICIANS PETROL STATIONS283 37 57 3 47 7 306 2020
  • 20.
    0505 Eroski andits stakeholdersEroski and its stakeholders
  • 21.
    DIVERSIFICACIÓN 0505 Eroski andits stakeholdersEroski and its stakeholders CRECIMIENTO EROSKIEROSKI MemberMember workerworker CommunityCommunityCustomerCustomer Fundamentos 2222
  • 22.
    DIVERSIFICACIÓN 0505 Eroski andits stakeholdersEroski and its stakeholders EROSKI Customers, our priorityCustomers, our priority EROSKI, in its determination to satisfyEROSKI, in its determination to satisfy its customers, has come up withits customers, has come up with different proposals to take this projectdifferent proposals to take this project forward.forward. EroskiEroski CommunityCommunity MemberMember workerworker CustomerCustomer 2323
  • 23.
    DIVERSIFICACIÓN Customers, our priorityCustomers,our priority EROSKI Entorno More thanMore than 108108 million euros passed on tomillion euros passed on to Customers in promotionsCustomers in promotions:: Collaboration in family savingCollaboration in family saving WithWith campaignscampaigns 3x2 y 2x1, 20% when purchasing3x2 y 2x1, 20% when purchasing two products or 30% if you buytwo products or 30% if you buy three or more. Or the 1, 2 and 3three or more. Or the 1, 2 and 3 euro deal in which the price ofeuro deal in which the price of hundreds of items is rounded down.hundreds of items is rounded down. 1.1 With you, for savings1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Focusing onFocusing on containing pricescontaining prices By means of our own brand as well asBy means of our own brand as well as well-known brands, so that it’s thewell-known brands, so that it’s the customer who decides.customer who decides. 2424
  • 24.
    DIVERSIFICACIÓN Customers, our priorityCustomers,our priority EROSKI Entorno WithWith “Record savings”“Record savings” With ourWith our “The cheapest”“The cheapest” rangerange More than 1,000 basic EROSKIMore than 1,000 basic EROSKI brand products withbrand products with permanently low prices.permanently low prices. Fresh produce from the basicFresh produce from the basic shopping basket that is anshopping basket that is an essential part of a balanced diet.essential part of a balanced diet. 1.1 With you, for savings1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need 2525
  • 25.
    DIVERSIFICACIÓN Entorno WithWith EROSKI/SeleqtiaEROSKI/Seleqtia productsproducts Witha very economic deal inWith a very economic deal in mobile telephonymobile telephony Our top range at the best price.Our top range at the best price. 38 new gourmet products taking this range38 new gourmet products taking this range to a total of 64 delicious foods. Moreover,to a total of 64 delicious foods. Moreover, we work with the Spanish Tasters Union towe work with the Spanish Tasters Union to choose the best products, recipes andchoose the best products, recipes and ingredients.ingredients. Its competitive rate and the launch ofIts competitive rate and the launch of really attractive new deals have helpedreally attractive new deals have helped EROSKI/movil customers save up to 400EROSKI/movil customers save up to 400 euros a year in their bills.euros a year in their bills. 1.1 With you, for savings1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Customers, our priorityCustomers, our priority 2626 Calculate how much you can save with EROSKI Móvil
  • 26.
    DIVERSIFICACIÓN CRECIMIENTO Initiatives to promotehealth and wellbeingInitiatives to promote health and wellbeing Customers, our priorityCustomers, our priority 1.1 With you, for savings 1.2 With you, for health1.2 With you, for health and wellbeingand wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Removal ofRemoval of trans fatstrans fats from own brand productsfrom own brand products Nutritional labellingNutritional labelling This ingredient has beenThis ingredient has been removed from more than 50removed from more than 50 items that contained it.items that contained it. Included on close to 1,000Included on close to 1,000 EROSKI brand productsEROSKI brand products 2727
  • 27.
    DIVERSIFICACIÓN CRECIMIENTO Customers, our priorityCustomers,our priority 1.1 With you, for savings 1.2 With you, for health1.2 With you, for health and wellbeingand wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Gluten-freeGluten-free own brand foodsown brand foods Close to 300 EROSKI brandClose to 300 EROSKI brand products, between 20% and 50%products, between 20% and 50% cheaper and 92 Consumer schoolscheaper and 92 Consumer schools on gluten-free food.on gluten-free food. Campaign to preventCampaign to prevent child obesitychild obesity 2828 For your wellbeing, we areFor your wellbeing, we are starting a campaign to preventstarting a campaign to prevent child obesity.child obesity.
  • 28.
    DIVERSIFICACIÓN CRECIMIENTO 1.1 With you,for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after1.3 With you, to look after qualityquality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Double Quality AssuranceDouble Quality Assurance  Second analysis in our ownSecond analysis in our own laboratorylaboratory..  First control carried out by ourFirst control carried out by our supplierssuppliers..  Product monitoring by means ofProduct monitoring by means of 8,000 analyses.8,000 analyses. Examination of EROSKI brandExamination of EROSKI brand manufacturers’ facilities.manufacturers’ facilities.  397 audits.397 audits.  1,393 analyses on the whole Eroski1,393 analyses on the whole Eroski NATUR products production line.NATUR products production line.  795 inspections.795 inspections. Product Control ProgrammesProduct Control Programmes Customers, our priorityCustomers, our priority 2929
  • 29.
    DIVERSIFICACIÓN CRECIMIENTO Commitments to listenCommitmentsto listen Organisation ofOrganisation of Consumer Focal PointsConsumer Focal Points 1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need And ourAnd our Customer Service AreaCustomer Service Area (SAC)(SAC) are the bestare the best examples.examples. Launch ofLaunch of commercial commitmentscommercial commitments Customers, our priorityCustomers, our priority Close to 4,500 customersClose to 4,500 customers have given us theirhave given us their suggestionssuggestions.. Where customers pass onWhere customers pass on their opinions andtheir opinions and concerns.concerns. 3030
  • 30.
    DIVERSIFICACIÓN CRECIMIENTO At EROSKi weare focusing ourAt EROSKi we are focusing our innovativeinnovative efforts onefforts on achieving:achieving: 1.1 With you, for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you everything you need Customers, our priorityCustomers, our priority  PackagingPackaging  Packaging that is easierPackaging that is easier to open and closeto open and close  Healthier foodsHealthier foods  Products for people whoProducts for people who don’t want to or can’t cookdon’t want to or can’t cook Product improvementsProduct improvements 3131
  • 31.
    DIVERSIFICACIÓN CRECIMIENTO 1.1 With you,for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your1.6 With you, for your convenienceconvenience 1.7 With you, to offer you everything you need Our offer and our services grow and are renewed toOur offer and our services grow and are renewed to adaptadapt our customers’ day-to-day requirements.our customers’ day-to-day requirements. Customers, our priorityCustomers, our priority For those who prefer toFor those who prefer to pay with a cardpay with a card For those who preferFor those who prefer to shop via theto shop via the InternetInternet 3333
  • 32.
    DIVERSIFICACIÓN CRECIMIENTO 21 1.1 With you,for savings 1.2 With you, for health and wellbeing 1.3 With you, to look after quality 1.4 With you, to listen 1.5 With you, to surprise you 1.6 With you, for your convenience 1.7 With you, to offer you1.7 With you, to offer you everything you needeverything you need Customers, our priorityCustomers, our priority 3434
  • 33.
    DIVERSIFICACIÓN 0505 Eroski andits stakeholdersEroski and its stakeholders CRECIMIENTO 22 EroskiEroski CommunityCommunity MemberMember workerworker CustomerCustomer The importance of peopleThe importance of people Our most important capital is human.Our most important capital is human. We are what we are thanks to theWe are what we are thanks to the effort and determination of all theeffort and determination of all the people who work at EROSKI. We arepeople who work at EROSKI. We are a co-operative, a different type ofa co-operative, a different type of company in which eachcompany in which each person reallyperson really counts.counts. 3535
  • 34.
    DIVERSIFICACIÓN CRECIMIENTO 23 The importance ofpeopleThe importance of people 2.1 The year of the2.1 The year of the company modelcompany model 2.2 Participation, our main trait 2.3 We promote quality employment 2.4 A different type of company Transformation into co-operativesTransformation into co-operatives The workers in the limited companies and subsidiariesThe workers in the limited companies and subsidiaries that make up the EROSKI Group are going to give upthat make up the EROSKI Group are going to give up being salaried workers to become co-operators.being salaried workers to become co-operators. Moreover, they will then have the same economic, socialMoreover, they will then have the same economic, social and political rights that only the members enjoyed untiland political rights that only the members enjoyed until now:now: participating in theparticipating in the ownership of EROSKI, in itsownership of EROSKI, in its management and sharing inmanagement and sharing in the company’s profits.the company’s profits. 3636
  • 35.
    DIVERSIFICACIÓN CRECIMIENTO 23 ParticipationParticipation - InIn managementmanagement,with PARET, providing, with PARET, providing autonomy and decision-making capacity atautonomy and decision-making capacity at work for more than 20,000 people and 400work for more than 20,000 people and 400 stores.stores. - InIn decisionsdecisions. More than 85,000 hours. More than 85,000 hours of debate and worker participation toof debate and worker participation to improve their conditions.improve their conditions. - InIn profitsprofits. Annual share-out of 40%. Annual share-out of 40% of the profits obtained.of the profits obtained. 2.1 The year of the company model 2.2 Participation, our main2.2 Participation, our main traittrait 2.3 We promote quality employment 2.4 A different type of company The importance of peopleThe importance of people 3737
  • 36.
    DIVERSIFICACIÓN CRECIMIENTO 24 Quality employment, arealityQuality employment, a reality In favour ofIn favour of equalityequality 2.1 The year of the company model 2.2 Participation, our main trait 2.3 We promote quality2.3 We promote quality employmentemployment 2.4 A different type of company InIn trainingtraining The importance of peopleThe importance of people 50% of the Board and 43% of50% of the Board and 43% of Managers are womenManagers are women.. More than 500,000 hours to improve ourMore than 500,000 hours to improve our performance to promote customer satisfaction.performance to promote customer satisfaction. 3838 WOMEN IN POSITIONS OF RESPONSIBILITY.2008 Top management Management Heads
  • 37.
    DIVERSIFICACIÓN CRECIMIENTO 24 Socio-labourSocio-labour advantagesadvantages 2.1 Theyear of the company model 2.2 Participation, our main trait 2.3 We promote quality2.3 We promote quality employmentemployment 2.4 A different type of company Health at workHealth at work The importance of peopleThe importance of people The activities of the workplace risk preventionThe activities of the workplace risk prevention service focus on prevention, training andservice focus on prevention, training and medical advice for workers.medical advice for workers. Looking for the perfect balance between one’sLooking for the perfect balance between one’s working life and personal life.working life and personal life. 3939
  • 38.
    DIVERSIFICACIÓN CRECIMIENTO 24 2.1 The yearof the company model 2.2 Participation, our main trait 2.3 We promote quality employment 2.4 A different type of2.4 A different type of companycompany The importance of peopleThe importance of people Workers and consumers work hand-in-hand onWorkers and consumers work hand-in-hand on ourour BoardBoard.. Transparent, regulated governance. EROSKI’sTransparent, regulated governance. EROSKI’s management bodies are subject to twomanagement bodies are subject to two Regulations of Good GovernanceRegulations of Good Governance:: -- The “Internal Regulations of the Board and theThe “Internal Regulations of the Board and the Governing CouncilGoverning Council”” - The “Eroski Group’s internal regulations ofThe “Eroski Group’s internal regulations of conduct”conduct” 4040
  • 39.
    DIVERSIFICACIÓN CRECIMIENTO 25 EroskiEroski CommunityCommunity MemberMember workerworker CustomerCustomer Commitment to thecommunityCommitment to the community We believe in the “triple balance”: aWe believe in the “triple balance”: a business project that can be classified asbusiness project that can be classified as sustainable must be able to meet targetssustainable must be able to meet targets not just in terms ofnot just in terms of economic profitabilityeconomic profitability,, but also in thebut also in the socialsocial andand environmentalenvironmental areasareas.. 0505 Eroski and its stakeholdersEroski and its stakeholders 4141
  • 40.
    DIVERSIFICACIÓN CRECIMIENTO 26 EROSKI in partnershipwithEROSKI in partnership with Regional economiesRegional economies. In 2008. In 2008 we made purchases worth 4,365we made purchases worth 4,365 million euros from regionalmillion euros from regional agro-food producers.agro-food producers. Commitment to the communityCommitment to the community 3.1 Promoting economic3.1 Promoting economic and social developmentand social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation EROSKI committed to localEROSKI committed to local products through itsproducts through its “Local taste”,“Local taste”, promotion, a campaign operatedpromotion, a campaign operated in close to 650 hypermarkets andin close to 650 hypermarkets and supermarkets, with more thansupermarkets, with more than 1,450 regional products.1,450 regional products. 4242
  • 41.
    DIVERSIFICACIÓN CRECIMIENTO 27 EROSKI provides aEROSKIprovides a sustainablesustainable collaborationcollaboration project forproject for farmersfarmers throughthrough more than 100 agreementsmore than 100 agreements for itsfor its Eroski NATUREroski NATUR brand.brand. Commitment to the communityCommitment to the community 3.1 Promoting economic3.1 Promoting economic and social developmentand social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation EROSKI involved withEROSKI involved with GovernmentsGovernments andand InstitutionsInstitutions.. Among others:Among others: - Andalucia. Andalucian Department of Agriculture- Andalucia. Andalucian Department of Agriculture and Fishing and LANDALUZand Fishing and LANDALUZ - Aragón. Government of Aragón and- Aragón. Government of Aragón and Shepherds of Aragón.Shepherds of Aragón. - …..- ….. 4343
  • 42.
    DIVERSIFICACIÓN CRECIMIENTO 28 Eroski has setitself the challenge of looking afterEroski has set itself the challenge of looking after thethe environmentenvironment and protecting theand protecting the biodiversitybiodiversity aorund us.aorund us. Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility3.2 Special responsibility for the environmentfor the environment 3.3 EROSKI Foundation InIn transporttransport:: to reduce emissions, use bio-to reduce emissions, use bio- fuel, renew the fleet, ...fuel, renew the fleet, ... In theIn the storesstores:: opt for innovation, look for eco-opt for innovation, look for eco- efficient stores, use renewableefficient stores, use renewable energies, ….energies, …. 4444
  • 43.
    DIVERSIFICACIÓN CRECIMIENTO 29 WithWith supplierssuppliers:: to workfollowing environmentalto work following environmental criteria, to manufacture morecriteria, to manufacture more ecological packaging and products, …ecological packaging and products, … Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility3.2 Special responsibility for the environmentfor the environment 3.3 EROSKI Foundation WithWith customerscustomers:: to use more environmentally-to use more environmentally- friendly bags, to participate infriendly bags, to participate in our awareness initiatives, energyour awareness initiatives, energy saving campaign, …saving campaign, … 4545
  • 44.
    CRECIMIENTO 30 Annually we earmark10% of our profits to reinforceAnnually we earmark 10% of our profits to reinforce our work of a social natureour work of a social nature: Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation3.3 EROSKI Foundation Consumer information andConsumer information and educationeducation. More thanMore than 700,000 readers a month of700,000 readers a month of the printed edition and morethe printed edition and more than 3 million users whothan 3 million users who every month visit the siteevery month visit the site consumer.esconsumer.es Protection of the environmentProtection of the environment.. With the relaunch of reusableWith the relaunch of reusable bags we have managed tobags we have managed to avoid the use of 1,250,000avoid the use of 1,250,000 traditional bags.traditional bags. 4646
  • 45.
    CRECIMIENTO 30 Fundación EROSKIFundación EROSKI AtEROSKI we promote, participate inAt EROSKI we promote, participate in and fundand fund solidaritysolidarity programmes: Corporate Voluntary Work Programme,, Product Donation Programme, FoodProduct Donation Programme, Food collection, collaboration with UNICEF,collection, collaboration with UNICEF, MsF, funding of International Co-MsF, funding of International Co- operation projects, …operation projects, … Commitment to the communityCommitment to the community 3.1 Promoting economic and social development 3.2 Special responsibility for the environment 3.3 EROSKI Foundation3.3 EROSKI Foundation At EROSKI we are striving forAt EROSKI we are striving for moremore sustainable consumptionsustainable consumption, which is why, which is why we have promoted FSC wood products inwe have promoted FSC wood products in the stationery section. We are alsothe stationery section. We are also offering the first ball with the Spanishoffering the first ball with the Spanish Fairtrade stamp.Fairtrade stamp. 4747
  • 46.
    06 Eroski infigures06 Eroski in figures
  • 47.
    06 Eroski infigures06 Eroski in figures (in millions of euros) (in millions of euros) (in millions of euros) * ** Includes the takeover of CapraboIncludes the takeover of Caprabo 4949 SALES (in millions of euros) INVESTMENT (in millions of euros) EBITDA (in millions of euros)
  • 48.
    33 06 Eroski infigures06 Eroski in figures Eroski is in more than 56% of homesEroski is in more than 56% of homes Source: NielsenSource: Nielsen 20052005 20062006 20072007 20082008 Grupo Eroski + CapraboGrupo Eroski + Caprabo 8,845,1418,845,141 Grupo EroskiGrupo Eroski 5,613,036 5,871,715 6,448,701 7,334,4285,613,036 5,871,715 6,448,701 7,334,428 Eroski HiperEroski Hiper 3,676,787 3,886,2293,676,787 3,886,229 4,322,949 5,027,9404,322,949 5,027,940 Eroski SuperEroski Super 3,223,682 3,900,887 4,030,029 4,664,4733,223,682 3,900,887 4,030,029 4,664,473 CapraboCaprabo 4,162,447 3,982,063 3,681,912 3,101,8294,162,447 3,982,063 3,681,912 3,101,829 TOTAL HOMESTOTAL HOMES 14,768,465 15,117,055 15,322,546 15,590,92314,768,465 15,117,055 15,322,546 15,590,923 5050
  • 49.
    34 06 Eroski infigures06 Eroski in figures New stores and store chain in 2008New stores and store chain in 2008 5151 New stores 2008 EROSKI SPAIN EROSKI 7 115 EROSKI/center 30 524 EROSKI/city 20 173 EROSKI/merca 2 2 Caprabo 5 359 EROSKI/travels 24 283 Petrol stations 6 57 Forum Sport 3 47 IF perfume stores 20 306 ABAC leisure and culture 3 7 Cash & Carry 0 19 Food Service 0 3 Aliprox and other franchise outlets 44 482 Own network 164 2.377 FRANCE 0 39 ANDORRA 0 4 EROSKI 164 2.420
  • 50.
    06 Eroski infigures06 Eroski in figures DIVERSIFICACIÓN 35 Trend in number of workersTrend in number of workers WORKERSWORKERS 5252 • Members • Non-members
  • 51.
    37 06 Eroski infigures06 Eroski in figures Workforce distributionWorkforce distribution 5353
  • 52.
    0606 Eroski infiguresEroski in figures DIVERSIFICACIÓN 36 CONSUMER MEMBERS AND FRIENDS OF THE EROSKI FOUNDATIONCONSUMER MEMBERS AND FRIENDS OF THE EROSKI FOUNDATION 5454
  • 53.
    0606 Eroski infiguresEroski in figures INVERSIONES 218 38 Logistics Platform NetworkLogistics Platform Network 5555 PF: Fresh produce depots PA: Food depots PNA: Non-food depots
  • 54.
    0606 Eroski infiguresEroski in figures INVERSIONES 218 38 Logistics systemLogistics system EROSKI has 25 distribution depotsEROSKI has 25 distribution depots occupying close to 330,000 squareoccupying close to 330,000 square metres.metres. Each day they “move” more than oneEach day they “move” more than one million boxes & more than 20,000 palletsmillion boxes & more than 20,000 pallets.. In 2008 EROSKI obtained the “Gold Q”In 2008 EROSKI obtained the “Gold Q” for management at its fresh producefor management at its fresh produce depot for the North.depot for the North. 5757
  • 55.

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