The document discusses equipping parents for success when their baby is in the Neonatal Intensive Care Unit (NICU). It emphasizes recognizing that parents are in shock, mothers are patients too, parents experience fear and grief over their situation. NICU staff should start education early, believe in parents' abilities, and provide opportunities to care for their baby. Staff should assess family strengths, understand how they learn, identify competencies, and be flexible. Bridges must be built between what parents know and will need to know, skills should be taught with transition in mind, and communities supports identified. A plan should ensure at least two caregivers, introduce the baby's medical team, educate on warning signs, and follow up with