This document discusses the role of social media in supporting bus passenger experiences. It analyzes data collected from the Twitter accounts of three Scottish bus operators over a period of four weeks. Interviews were also conducted with the Twitter operators. The analysis identified several emerging themes, including using social media for persistent conversation with passengers, providing real-time travel information, managing customer identity and experience, and collapsing traditional roles. Social media was found to complement other data and support understanding the customer experience, but challenges remain around access to increasing volumes of social media data.
News Sharing on Twitter: A Nationally Comparative StudyAxel Bruns
This document summarizes a study on news sharing on Twitter in multiple countries. The researchers tracked the most shared news domains from Australia, Germany, Norway, Sweden, Denmark and Finland to analyze patterns of news sharing. They found that some sites had overlapping user bases while others attracted more distinct audiences. For example, in Australia the ABC and Guardian sites shared over 50% of their Twitter user bases. The researchers also analyzed differences between countries, like the prominence of tabloid sites in Germany. They discussed opportunities for further analysis, like comparing sharing behaviors over time and across other social platforms.
Journalism-as-a-Service: Amplifying Public Intellectual Contributions through...Axel Bruns
1. The document discusses The Conversation, an online platform that amplifies public intellectual contributions from scientists through journalism-as-a-service.
2. The Conversation allows scientists to propose and draft their own articles, which are then developed and edited by journalists before publication.
3. It aims to provide scientists a widely accessible platform to engage in public debates and discussions about their research while also tracking the reach and impact of their contributions.
Hardware refers to the tangible parts of computer systems including components for processing, storage, input, and output. Processors are integrated circuits designed for specific tasks that govern computer actions through a central processing unit (CPU). The CPU contains an arithmetic logic unit for calculations and registers for temporary data storage. Additional hardware includes the motherboard that connects all core components and buses that transfer data between them.
Photosynthesis converts light energy into chemical energy through a process that takes place in plant chloroplasts. It requires carbon dioxide, water, and chlorophyll to produce sugars and oxygen as a byproduct. Common student misconceptions include thinking photosynthesis only occurs in leaves, not involving chlorophyll, or that it is gas exchange rather than chemical energy conversion. Researchers identified misconceptions by student drawings and discussions to better understand gaps in biological understanding.
The document discusses social media topics like change, insight, community empowerment, and tools for managing social media accounts. It provides examples of hashtags, mentions of social media personalities, and recommendations for social media management tools. The brief document touches on responding to bad situations and entertainment related to social media.
Photosynthesis converts light energy into chemical energy through a process that takes place in plant chloroplasts. It requires carbon dioxide, water, and chlorophyll to produce sugars and oxygen as a byproduct. Common student misconceptions include thinking photosynthesis only occurs in leaves, not involving chlorophyll, or that it is gas exchange rather than chemical energy conversion. Researchers identified misconceptions through student drawings and discussions to better understand gaps in biological understanding.
The document outlines principles of Lasallian social development. It states that Lasallian institutions should bring awareness of social realities, effect liberating action, and work in solidarity with communities. To develop awareness, institutions must expose people to social problems and help them understand the signs of the times. Actions taken should be context-sensitive, life-affirming, and empowering. Lasallian institutions must also work with other groups to denounce unjust practices and promote participation of underrepresented communities through partnership and interventions.
The group members are studying different crops commonly grown by farmers in rural areas, including oil palm, rubber trees, and rice. These crops are suitable for the fertile soil and climate conditions in the rural villages. During dry seasons, crop production and farmer incomes may decrease. The group plans to research why farmers choose these particular crops, which crops can survive drought, what soil and climate conditions allow crop growth, and the differences between C3 and C4 crops. They will conduct research online and in journals.
News Sharing on Twitter: A Nationally Comparative StudyAxel Bruns
This document summarizes a study on news sharing on Twitter in multiple countries. The researchers tracked the most shared news domains from Australia, Germany, Norway, Sweden, Denmark and Finland to analyze patterns of news sharing. They found that some sites had overlapping user bases while others attracted more distinct audiences. For example, in Australia the ABC and Guardian sites shared over 50% of their Twitter user bases. The researchers also analyzed differences between countries, like the prominence of tabloid sites in Germany. They discussed opportunities for further analysis, like comparing sharing behaviors over time and across other social platforms.
Journalism-as-a-Service: Amplifying Public Intellectual Contributions through...Axel Bruns
1. The document discusses The Conversation, an online platform that amplifies public intellectual contributions from scientists through journalism-as-a-service.
2. The Conversation allows scientists to propose and draft their own articles, which are then developed and edited by journalists before publication.
3. It aims to provide scientists a widely accessible platform to engage in public debates and discussions about their research while also tracking the reach and impact of their contributions.
Hardware refers to the tangible parts of computer systems including components for processing, storage, input, and output. Processors are integrated circuits designed for specific tasks that govern computer actions through a central processing unit (CPU). The CPU contains an arithmetic logic unit for calculations and registers for temporary data storage. Additional hardware includes the motherboard that connects all core components and buses that transfer data between them.
Photosynthesis converts light energy into chemical energy through a process that takes place in plant chloroplasts. It requires carbon dioxide, water, and chlorophyll to produce sugars and oxygen as a byproduct. Common student misconceptions include thinking photosynthesis only occurs in leaves, not involving chlorophyll, or that it is gas exchange rather than chemical energy conversion. Researchers identified misconceptions by student drawings and discussions to better understand gaps in biological understanding.
The document discusses social media topics like change, insight, community empowerment, and tools for managing social media accounts. It provides examples of hashtags, mentions of social media personalities, and recommendations for social media management tools. The brief document touches on responding to bad situations and entertainment related to social media.
Photosynthesis converts light energy into chemical energy through a process that takes place in plant chloroplasts. It requires carbon dioxide, water, and chlorophyll to produce sugars and oxygen as a byproduct. Common student misconceptions include thinking photosynthesis only occurs in leaves, not involving chlorophyll, or that it is gas exchange rather than chemical energy conversion. Researchers identified misconceptions through student drawings and discussions to better understand gaps in biological understanding.
The document outlines principles of Lasallian social development. It states that Lasallian institutions should bring awareness of social realities, effect liberating action, and work in solidarity with communities. To develop awareness, institutions must expose people to social problems and help them understand the signs of the times. Actions taken should be context-sensitive, life-affirming, and empowering. Lasallian institutions must also work with other groups to denounce unjust practices and promote participation of underrepresented communities through partnership and interventions.
The group members are studying different crops commonly grown by farmers in rural areas, including oil palm, rubber trees, and rice. These crops are suitable for the fertile soil and climate conditions in the rural villages. During dry seasons, crop production and farmer incomes may decrease. The group plans to research why farmers choose these particular crops, which crops can survive drought, what soil and climate conditions allow crop growth, and the differences between C3 and C4 crops. They will conduct research online and in journals.
Twitter analytics: some thoughts on sampling, tools, data, ethics and user re...Farida Vis
Keynote delivered at the SRA Social Media in Social Research conference, London, 24 June, 2013. The presentation highlights some thoughts on sampling, tools, data, ethics and user requirements for Twitter analytics, including an overview of a series of recent tools.
Mapping the 'Search Agenda' in Elections - ECREA Comms & Democracy 2013 Confe...filippotrevisan
Presentation about the Voter Ecology Project (www.voterecology.com) at the ECREA Communication and Democracy Section annual conference, 11-12 Oct. 2013, Munich, Germany.
This document summarizes a conference presentation on using crowdsourcing approaches like volunteered geographic information (VGI), citizen science (CS), and participatory mapping (PM) to engage the public in policymaking. It defines these approaches and provides examples. While governments have been reluctant to use crowdsourced data due to quality and legal concerns, the presenters argue that capitalizing on established crowdsourcing models and open data practices could help develop public policies to formally incorporate crowdsourcing into government decision-making and engagement. Recommendations are provided for overcoming barriers and assuaging government adoption of these approaches.
Danish Institute for Study Abroad
Communications:
New Media and Changing Communities
Dublin Visit
Tracey P. Lauriault
NIRSA Seminar Room
National University of Ireland Maynooth
2nd April 2015
Introduction MA Data, Culture and Society | University of Westminster, UKslejay
Datafication, the transformation of our everyday lives into digital data, poses great risks and opportunities for contemporary societies. This new MA course addresses, explores and researches this transformation. Industries increasingly rely on big data and dataficiation. Students therefore need analytical and practical skills to work with data in various sectors. The interdisciplinary course combines hands-on and applied approaches with theoretical learning. It encourages collaboration, group work and problem-based learning. Students will learn about analytical approaches to big data, algorithms, the Internet of Things, artificial intelligence, blockchain and other cutting-edge technologies. We will discuss and explore what the implications of such technologies for identities, politics, the economy and societies are.
Students will also be introduced to practical skills when it comes to the use, analysis and visualisation of data (such as data/text mining, social network analysis, digital discourse analysis, digital ethnography, sentiment analysis, geospatial analysis). Graduates from this programme will be fully capable and confident to combine these skills during their careers. Students who complete the MA Data, Culture and Society can work in a wide variety of sectors connected to data and the media and creative industries.
More information:
https://www.westminster.ac.uk/computer-science-and-software-engineering-journalism-and-mass-communication-courses/2019-20/september/full-time/data-culture-and-society-ma
The document discusses lessons learned from the OurSpace project, which aimed to create a cross-border eParticipation platform for youth political deliberation. An evaluation methodology was developed using 4 levels and 11 indicator categories to measure the project's objectives and results. The methodology included questionnaires, interviews, data analysis and focus groups. Results showed that while the platform facilitated relevant political discussions for youth, decision maker participation was limited. Technical features were satisfactory but could be enhanced to better support networking and community aspects. Promotion through diverse channels helped engage users.
This document discusses strategic communications for patient organizations. It explores how to gain visibility with limited capacity through defining key messages, target audiences, objectives, and performance indicators. It provides tips on communications strategies like using multiple social media channels and customizing messages for different audiences. Budget considerations and options for online tools, campaigns and measuring success are also covered.
Greville and King Engegement Analysis Report August 2015 Stonnington
The document provides an analysis report of community consultation for proposed improvements to Greville and King Streets in Prahran. 288 surveys were completed with the majority being local residents. Respondents indicated they like the retail shops, village feel, and cafes/restaurants. Most wanted to improve traffic flow, widen footpaths, and increase trees/green space. The report summarizes feedback on proposed changes like making streets one-way, improving pedestrian areas, and creating a plaza. It found general support for changes but some opposition to removing trees in front of town hall.
Crowdsourcing and citizen science are becoming increasingly important sources of environmental data. Three eras of environmental information were outlined: 1) by experts for experts, 2) by experts for experts and the public, and 3) by experts and the public for both groups. However, citizen-produced data presents challenges like inconsistent metadata. A case study on noise maps highlighted these challenges and how additional context from websites or unknown sources can improve integration and use of crowdsourced geographic data.
Using The Street Live Communication SystemLee Arthur
The document discusses the StreetLive Communication System, which provides a managed community messaging system and emergency messaging displayed on digital screens in public areas. Key features include scheduling software, templates for emergency messages, interactive functions like Bluetooth and SMS, and detailed reporting. Examples of installations in Glasgow and Coventry are provided. Research conducted in Glasgow found that residents had generally positive views of the units, finding them preferable to billboards and liking their ability to quickly change messages.
Linas Eriksonas, The Impact of Time Zone Difference on Social Networks of En...Linas Eriksonas
The presentation given at the 33rd Sunbelt Social Networks Conference of the International Network for Social Network Analysis, May 21-26 2013, University of Hamburg
This document discusses how the Los Angeles Metropolitan Transportation Authority blog The Source used data from the Census Bureau's LED OnTheMap tool to engage the public in debates around two transportation projects through Web 2.0 platforms. For the Wilshire Bus Rapid Transit project, the blog used LED data visualizations to illustrate high job and population density along the corridor. For the Westside Subway Extension, the blog compared job densities around two proposed Century City stations to help the public understand the issues. By making Census data accessible on blogs and maps, the Authority was able to fuel online discussion and encourage participatory planning.
The document provides an overview of the Research Data Alliance (RDA). It discusses how RDA was established in 2013 to facilitate data sharing and exchange. It outlines RDA's organizational structure, including its Council, Technical Advisory Group, and Working Groups. It also summarizes several initial RDA Working Groups focused on issues like PID information types, data type registries, and metadata standards. The document aims to grow RDA's community and accelerate momentum around its efforts to advance open scientific data practices and infrastructure.
Social Media Analytics Research at the QUT Digital Media Research CentreAxel Bruns
The Digital Media Research Centre at QUT conducts research on how society adapts to digital media technologies. Prof. Axel Bruns leads research on social media analytics and big social data. This includes mapping the Australian Twittersphere to identify influencers and study topics like political engagement and crisis communication. Over 4 million Australian Twitter accounts have been identified and clustered into groups like politics, sports and entertainment. Analysis of these clusters shows some act as echo chambers while others disseminate information more widely. Future research will explore multi-platform data and critical analysis of platform algorithms and their impact.
Opportunity and risk in social computing environmentsHazel Hall
Hazel Hall's invited paper presented at SLA Eastern Canada Members' Day, McGill University, Montreal, Canada, 29 April 2009. This presentation draws on the project work discussed in the report at: http://drhazelhall.files.wordpress.com/2013/01/soc_comp_proj_rep_public_2008.pdf
Webinar series: Public engagement, education and outreach for carbon capture ...Global CCS Institute
The public engagement, education and outreach for CCS Webinar Series kicked off this September with a stellar opportunity to join three international public engagement experts, as they reflected on the key research findings and lessons learned from over 10 years of social research and project engagement experience.
World-renowned social researcher and IEAGHG Social Research Network Chair Peta Ashworth started the discussion by setting out her key lessons learned, and what future challenges and opportunities she perceives for public engagement with CCS.
An expert panel made up of Sarah Wade, Environmental Regulation and Policy Consultant and Coordinator of the Outreach Working Group for the US Department of Energy Regional Carbon Sequestration Partnership Initiative, and Norm Sacuta, Communication Manager at the Petroleum Technology Research Centre and Director of Communications for the IEAGHG Weyburn-Midale CO2 Monitoring and Storage Project, then discussed these conclusions and their own experiences of engaging the public, before opening the Webinar up to questions from the audience.
This entire Webinar Series has been designed to hear directly from the experts and project practitioners researching and delivering public engagement, education and outreach best practice for CCS.
This first Webinar combined elements of social research with real world application and discussion, showcasing important learnings, and concluding with links to further publications and resources for those wishing to learn more.
Twitter analytics: some thoughts on sampling, tools, data, ethics and user re...Farida Vis
Keynote delivered at the SRA Social Media in Social Research conference, London, 24 June, 2013. The presentation highlights some thoughts on sampling, tools, data, ethics and user requirements for Twitter analytics, including an overview of a series of recent tools.
Mapping the 'Search Agenda' in Elections - ECREA Comms & Democracy 2013 Confe...filippotrevisan
Presentation about the Voter Ecology Project (www.voterecology.com) at the ECREA Communication and Democracy Section annual conference, 11-12 Oct. 2013, Munich, Germany.
This document summarizes a conference presentation on using crowdsourcing approaches like volunteered geographic information (VGI), citizen science (CS), and participatory mapping (PM) to engage the public in policymaking. It defines these approaches and provides examples. While governments have been reluctant to use crowdsourced data due to quality and legal concerns, the presenters argue that capitalizing on established crowdsourcing models and open data practices could help develop public policies to formally incorporate crowdsourcing into government decision-making and engagement. Recommendations are provided for overcoming barriers and assuaging government adoption of these approaches.
Danish Institute for Study Abroad
Communications:
New Media and Changing Communities
Dublin Visit
Tracey P. Lauriault
NIRSA Seminar Room
National University of Ireland Maynooth
2nd April 2015
Introduction MA Data, Culture and Society | University of Westminster, UKslejay
Datafication, the transformation of our everyday lives into digital data, poses great risks and opportunities for contemporary societies. This new MA course addresses, explores and researches this transformation. Industries increasingly rely on big data and dataficiation. Students therefore need analytical and practical skills to work with data in various sectors. The interdisciplinary course combines hands-on and applied approaches with theoretical learning. It encourages collaboration, group work and problem-based learning. Students will learn about analytical approaches to big data, algorithms, the Internet of Things, artificial intelligence, blockchain and other cutting-edge technologies. We will discuss and explore what the implications of such technologies for identities, politics, the economy and societies are.
Students will also be introduced to practical skills when it comes to the use, analysis and visualisation of data (such as data/text mining, social network analysis, digital discourse analysis, digital ethnography, sentiment analysis, geospatial analysis). Graduates from this programme will be fully capable and confident to combine these skills during their careers. Students who complete the MA Data, Culture and Society can work in a wide variety of sectors connected to data and the media and creative industries.
More information:
https://www.westminster.ac.uk/computer-science-and-software-engineering-journalism-and-mass-communication-courses/2019-20/september/full-time/data-culture-and-society-ma
The document discusses lessons learned from the OurSpace project, which aimed to create a cross-border eParticipation platform for youth political deliberation. An evaluation methodology was developed using 4 levels and 11 indicator categories to measure the project's objectives and results. The methodology included questionnaires, interviews, data analysis and focus groups. Results showed that while the platform facilitated relevant political discussions for youth, decision maker participation was limited. Technical features were satisfactory but could be enhanced to better support networking and community aspects. Promotion through diverse channels helped engage users.
This document discusses strategic communications for patient organizations. It explores how to gain visibility with limited capacity through defining key messages, target audiences, objectives, and performance indicators. It provides tips on communications strategies like using multiple social media channels and customizing messages for different audiences. Budget considerations and options for online tools, campaigns and measuring success are also covered.
Greville and King Engegement Analysis Report August 2015 Stonnington
The document provides an analysis report of community consultation for proposed improvements to Greville and King Streets in Prahran. 288 surveys were completed with the majority being local residents. Respondents indicated they like the retail shops, village feel, and cafes/restaurants. Most wanted to improve traffic flow, widen footpaths, and increase trees/green space. The report summarizes feedback on proposed changes like making streets one-way, improving pedestrian areas, and creating a plaza. It found general support for changes but some opposition to removing trees in front of town hall.
Crowdsourcing and citizen science are becoming increasingly important sources of environmental data. Three eras of environmental information were outlined: 1) by experts for experts, 2) by experts for experts and the public, and 3) by experts and the public for both groups. However, citizen-produced data presents challenges like inconsistent metadata. A case study on noise maps highlighted these challenges and how additional context from websites or unknown sources can improve integration and use of crowdsourced geographic data.
Using The Street Live Communication SystemLee Arthur
The document discusses the StreetLive Communication System, which provides a managed community messaging system and emergency messaging displayed on digital screens in public areas. Key features include scheduling software, templates for emergency messages, interactive functions like Bluetooth and SMS, and detailed reporting. Examples of installations in Glasgow and Coventry are provided. Research conducted in Glasgow found that residents had generally positive views of the units, finding them preferable to billboards and liking their ability to quickly change messages.
Linas Eriksonas, The Impact of Time Zone Difference on Social Networks of En...Linas Eriksonas
The presentation given at the 33rd Sunbelt Social Networks Conference of the International Network for Social Network Analysis, May 21-26 2013, University of Hamburg
This document discusses how the Los Angeles Metropolitan Transportation Authority blog The Source used data from the Census Bureau's LED OnTheMap tool to engage the public in debates around two transportation projects through Web 2.0 platforms. For the Wilshire Bus Rapid Transit project, the blog used LED data visualizations to illustrate high job and population density along the corridor. For the Westside Subway Extension, the blog compared job densities around two proposed Century City stations to help the public understand the issues. By making Census data accessible on blogs and maps, the Authority was able to fuel online discussion and encourage participatory planning.
The document provides an overview of the Research Data Alliance (RDA). It discusses how RDA was established in 2013 to facilitate data sharing and exchange. It outlines RDA's organizational structure, including its Council, Technical Advisory Group, and Working Groups. It also summarizes several initial RDA Working Groups focused on issues like PID information types, data type registries, and metadata standards. The document aims to grow RDA's community and accelerate momentum around its efforts to advance open scientific data practices and infrastructure.
Social Media Analytics Research at the QUT Digital Media Research CentreAxel Bruns
The Digital Media Research Centre at QUT conducts research on how society adapts to digital media technologies. Prof. Axel Bruns leads research on social media analytics and big social data. This includes mapping the Australian Twittersphere to identify influencers and study topics like political engagement and crisis communication. Over 4 million Australian Twitter accounts have been identified and clustered into groups like politics, sports and entertainment. Analysis of these clusters shows some act as echo chambers while others disseminate information more widely. Future research will explore multi-platform data and critical analysis of platform algorithms and their impact.
Opportunity and risk in social computing environmentsHazel Hall
Hazel Hall's invited paper presented at SLA Eastern Canada Members' Day, McGill University, Montreal, Canada, 29 April 2009. This presentation draws on the project work discussed in the report at: http://drhazelhall.files.wordpress.com/2013/01/soc_comp_proj_rep_public_2008.pdf
Webinar series: Public engagement, education and outreach for carbon capture ...Global CCS Institute
The public engagement, education and outreach for CCS Webinar Series kicked off this September with a stellar opportunity to join three international public engagement experts, as they reflected on the key research findings and lessons learned from over 10 years of social research and project engagement experience.
World-renowned social researcher and IEAGHG Social Research Network Chair Peta Ashworth started the discussion by setting out her key lessons learned, and what future challenges and opportunities she perceives for public engagement with CCS.
An expert panel made up of Sarah Wade, Environmental Regulation and Policy Consultant and Coordinator of the Outreach Working Group for the US Department of Energy Regional Carbon Sequestration Partnership Initiative, and Norm Sacuta, Communication Manager at the Petroleum Technology Research Centre and Director of Communications for the IEAGHG Weyburn-Midale CO2 Monitoring and Storage Project, then discussed these conclusions and their own experiences of engaging the public, before opening the Webinar up to questions from the audience.
This entire Webinar Series has been designed to hear directly from the experts and project practitioners researching and delivering public engagement, education and outreach best practice for CCS.
This first Webinar combined elements of social research with real world application and discussion, showcasing important learnings, and concluding with links to further publications and resources for those wishing to learn more.
On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...AJHSSR Journal
ABSTRACT: Salman Rushdie’s novels are humorous books about serious times. His cosmopolitanism and
hybrid identity allowed him access to multiple cultures, religions, languages, dialects, and various modes of
writing. His style is often classified as magic realism, blending the imaginary with the real. He draws
inspiration from both English literature and Indian classical sources. Throughout his works, there is a lineage of
‘bastards of history’, a carnival of shameful characters scrolling all along his works. Rushdie intertwines fiction
with reality, incorporating intertextual references to Western literature in his texts, and frequently employing
mythology to explore history. This paper focuses on Rushdie’s three novels: Midnight’s Children, Shame, and
Haroun and the Sea of Stories, analyzing his postmodern storytelling techniques that aim to explore human
vices and follies while offering socio-political criticism.
KEYWORDS : Magic Realism, Rushdie, Satire, Storytelling, Transfictional Identities
Discover essential SEO Google tools to boost your website's performance, from Google Analytics and Search Console to Keyword Planner and Page Speed Insights.
Learn more: https://elysiandigitalservices.com/seo-google-tools/
ChatGPT 4o for social media step by step Guide.pdfalmutabbil
In this comprehensive guide, we'll delve into the exciting world of ChatGPT and explore
its practical applications for social media success. Learn how to craft captivating posts
that resonate with your audience, leverage automation to save precious time, and utilize
ChatGPT's analytical prowess to stay ahead of the curve.
CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...AJHSSR Journal
ABSTRACT: Security plays an important role in human life and endeavors. Securing information and
disseminating are critical challenges in the present day. This study aimed at identifying innovative technologies
that aid cybercrimes and can constitute threats to cybersecurity in North Central (Middle Belt) Nigeria covering
its six States and the FCT Abuja. A survey research design was adopted. The researchers employed the use of
Google form in administering the structured questionnaire. The instruments were faced validated by one expert
each from ICT and security. Cronbach Alpha reliability Coefficient was employed and achieved 0.83 level of
coefficient. The population of the study was 200, comprising 100 undergraduate students from computer science
and Computer/Robotics Education, 80 ICT instructors, technologists and lecturers in the University and
Technical Colleges in the Middle Belt Nigeria using innovative technologies for their daily jobs and 20 officers
of the crime agency such as: Independent Corrupt Practices Commission (ICPC) andEconomic and Financial
Crimes Commission (EFCC). Three research purposes and questions as well as the hypothesis guided the study
on Five (5) point Likert scale. Data collected were analyzed using mean and standard deviation for the three
research questions while three hypotheses were tested using t-test at 0.05 level of significance. Major findings
revealed that serious steps are needed to better secure the cybers against cybercrimes. Motivation, types, threats
and strategies for the prevention of cybercrimes were identified. The study recommends that government,
organizations and individuals should place emphasis on moral development, regular training of its employees,
regular update of software, use strong password, back up data and information, produce strong cybersecurity
policy, install antivirus soft and security surveillance (CCTV) in offices in order to safeguard its employees and
properties from being hacked and vandalized.
KEYWORDS: Cybersecurity, cybercrime, cyberattack, cybercriminal, computer virus, Virtual Private Networks
(VPN).
Using Playlists to Increase YouTube Watch TimeSocioCosmos
Discover how to use playlists to keep viewers engaged and increase your watch time.
https://www.sociocosmos.com/product-category/youtube/youtube-comments/
UR BHatti Academy dedicated to providing the finest IT courses training in the world. Under the guidance of experienced trainer Usman Rasheed Bhatti, we have established ourselves as a professional online training firm offering unparalleled courses in Pakistan. Our academy is a trailblazer in Dijkot, being the first institute to officially provide training to all students at their preferred schedules, led by real-world industry professionals and Google certified staff.
1. You’ll Never Ride Alone
The Role of Social Media in Supporting
the Bus Passenger Experience
Paul Gault, David Corsar, Peter Edwards,
John D Nelson, Caitlin Cottrill
dot.rural Digital Economy Research Hub, University of Aberdeen, UK
2. B a c k g r o u n d
Role of Social Media in Public Transport
Increasingly important channel
Predict passenger demand
Inform transport policy
Help provide information
during disruption
Paul Gault @peg 2
3. B a c k g r o u n d
Transport Operator Context
FirstGroup
Large scale
UK Bus operation
Three Scottish Subsidiaries
Paul Gault @peg 3
4. B a c k g r o u n d
Transport Operator Context
FirstGroup in Scotland
Aberdeen (3.5k followers)
227k population – urban 160 buses
Glasgow (15.4k followers)
598k population - mostly urban 1000 buses
South East and Central (3.1k followers)
756k population rural & some urban 420 buses
Paul Gault @peg 4
5. Emerging Practices
Dealing with different types of data
Content analysis
Online data gathered through Twitter
Fieldwork activity
Interviews (8 hours recorded audio) and
observations (10 days)
Co-reflection
Participant involvement in analysis
5
M e t h o d
Paul Gault @peg
6. M e t h o d
Content Analysis
Collecting social media data
Conversations
Twitter Monitoring Infrastructure
Time period (4 weeks)
Paul Gault @peg 6
7. M e t h o d
Content Analysis
Understanding social media data
7
Scale of data (1672 tweets)
Classifications
Schema
Example schema category
1. Promotion
1. Morning greeting
2. Press release
3. Chat
4. Happy staff
Paul Gault @peg
8. M e t h o d
Fieldwork Activity
Participants
Twitter operators
Mediating passenger contact
Paul Gault @peg 8
9. M e t h o d
Fieldwork Activity
Fieldwork questions
Strategy
Crafting of content
Flow of real-time information
Internal perception
Paul Gault @peg 9
10. R e s u l t s
Emerging themes
Refiguring notions of social
Persistent conversation
Provision of real-time information
Identity management
10
Marketing
Customer
service
Real-time
travel
information
Collapsing of roles
Paul Gault @peg
11. R e s u l t s
Co-reflection
Participation in analysis
Visualising twitter data
Comparison
Paul Gault @peg 11
12. R e s u l t s
Conclusion
Reflections on the method
Strategies for using social media
Complementary data
Challenges getting access
Increasing volume of data
Social
media
data
Fieldwork
data
Role of social
media for
supporting
customer
experience
Paul Gault @peg 12
13. Thank you
13
Paul Gault
@peg
p.gault@abdn.ac.uk
www.paulgault.co.uk
Supported by
RCUK Digital Economy programme at
the
dot.rural Digital Economy Research Hub;
award reference: EP/G066051/1.
www.dotrural.ac.uk
Editor's Notes
Good morning
My name
My origin
Title of talk
The Social journeys project – exploring how social media updates can be combined with existing (open) datasets to further enhance real-time passenger information.
Team – design researcher, computer scientists and transport researchers
Today I am going to show you how to combine social media data with fieldwork data to help understand how a company engages with their customers through this channel.
Background – emergent use of social media in public transport and the company where the study was conducted
Method – the challenges of dealing with different types of fieldwork data alongside social media data
Results - will describe some of the emerging themes from the study with the operators use of social media and the implications this has on their communication channel
Social media is being seen as an increasingly important channel for communication
For journey planning, it has been used to predict the demands of passengers in order to ensure the service levels match requirements of passengers
For transport policy, social media data has been mined to support the needs of transport system planners and policy makers
It has been used in minor travel disruption to help provide travel information advice if there is an issue which has caused problems in the transport network.
It has also been used during major disruption such as a natural disaster to help guide the transport operator’s response such as cancelling or rescheduling services
On the right is an example of a minor disruption reported via social media.
This is from TfL which is Transport for London report from Oxford Circus which is one of the busiest sections of London.
Created quite a storm on social media – as you can see with the number of retweets and favourites.
The organisation where the study was focussed was FirstGroup.
They are the world’s largest - In the states they run some of the school bus services and the greyhound which are scheduled intercity coach transportation service.
UK bus – 18 subsidiary companies
3 Scottish subsidiaries were selected to provide a comparison of the social media practice in these different subsidiaries.
FirstGroup in Scotland They had different characteristics in terms of scale and types of population served
First Aberdeen has an urban population with 160 buses operating
First Glasgow had a much larger operation with 1000 buses operating in a mostly urban setting
In between this in terms of scale with 420, was First South East and Central who had a rural population feeding into a larger urban location with Edinburgh.
Next I am going to discuss the methods that were deployed for our study.
Moving onto methodology and how we went about the study. This required us to deal with different types of data.
There was online social media data gathered through Twitter with a content analysis applied to help categorise and define the content of tweets.
This data was extended through fieldwork at the operators depots to help understand their practice for posting social media generating 8 hours of audio and 2 weeks of observations
A co-reflection activity taking the analysed social media material and presenting this back to the participants for further reflection.
Speaking to the theme of this session, there were an emerging practices that was deployed to help shape the analysis:
dealing with Multiple types of data – the content analysis helped to frame the enquiry for the fieldwork activity. This then flipped back again so that following the fieldwork, we could go back to the feeds and see how our understanding of their practice was then playing out through the feeds themselves.
We’ll now go into a little more depth for the process for each of these starting with the content analysis
When processing social media data there were some specific conditions that were applied for doing this:
We had to make sure to capture the conversations between the operator and passenger. Where there were messages addressed to the operator, and they operator had responded, it was important to follow the threads both up and down to identify how the conversation had started and be subsequently resolved.
To help in collecting the conversations, the Twitter API was used to build a Twitter Monitoring Infrastructure. This crawler the accounts and kept an eye on the real-time conversations that were taking place.
The collection of the social media data started before the fieldwork activity and continued whilst the fieldwork was underway.
TMI is open source and available on GitHub, if anyone is interested – please come and chat to me.
The scale of the data was confined to the tweets that were flowing through the operator’s accounts. A challenge when dealing with social media data is the shear scale of material available. Keeping it focussed on these operator accounts gave us a good strategy to manage this. This gave us 1672 tweets over a four week period in Jan and Feb this year. There were no major events events causing major disruption taking place during this time so it was a normal amount although given the time of year, the weather conditions were sometimes challenging.
When classifying tweets, some messages fell into multiple categories so this was accounted for. The conversations across multiple tweets could also be categorised so these were also assigned meta categories.
The schema categories used were promotion, feedback, travel information and response. So drilling down into promotion – this included the morning greeting ritual when the operator signed on, timed press releases and other marketing material, chat with passengers and happy staff
The people who were engaged with were the Twitter operators. These individuals had different roles within the company. Most of the people behind the feeds were part of the marketing team. However, a street inspector works on the buses checking people have tickets. A network manager who co-ordinates the service was also operating the feeds.
This was supplemented with fieldwork observations in their offices and the operator depots to understand how the staff co-ordinated themselves and worked with other parts of the organisation.
These people were spoken to as they were mediating the contact between the company and their customers so had direct experience of the daily issues that are encountered.
There were a range of questions that we went into the field with.
Fieldwork questions were shaped by the previous content analysis. They were also refined into an interview protocol following initial conversations with the marketing manager at one of the field locations.
Strategy - Application of social media as communication channel
Crafting of Content - Protocol for posting material and responding to passenger tweets
Flow of real-time information - Use of social media as an input for updates on unplanned disruption
Internal perception - Employees perspective including drivers through to managers of social media and the affects on customer service
There are much more results in the paper so have concentrated on the method to fit with this session but please do read the paper and seek me out if you would like to discuss any details further.
persistent conversation being engaged in with the extension of customer relationship beyond duration of journey through the use of twitter. If a passenger is taking a regular service where there are different drivers each time, twitter has the same set of operators so is able to provide a familiar virtual face.
There were different approaches for the provision of real-time information. The scale of the operation and availability of information affected whether the operator was reactive or proactive about pushing updates concerning disruption to the service.
Personas were used as a means to relate to passengers and these was carefully managed through the accounts. There were different approaches to the use of persons in each location which affected how the operators and passenger related to one and other. For example, in one location, there was an individual persona for each of the 4 twitter operators so this gave them greater ownership over the personas. Whereas in another, there was a single persona with 3 people behind it.
A collapsing of roles taking place where those managing the twitter feed came from a marketing background but this traditional role was being supplemented with providing real-time travel information. There was also a distinct customer service aspect to there role as they help passengers on their journeys and channel any enquiries to the appropriate parts of the organisation.
Visualising Twitter data
Fed back some of the earlier content analysis results to participants as a starting point to ask them to reflect on their own feeds and relate them to others.
Comparison
The differences between strategy of each subsidiary quickly made apparent from visualisation.
Those on the right from top to bottom show the Aberdeen, Glasgow and South East and Central visualisations.
The dominant personas, frequency of retweeting and strategy to take complaints offline were distinguishable between these accounts
When focussing on social media data, we kept our focus on a few specific, comparable accounts and practices around these.
The content analysis worked really well as preparation for the fieldwork activity. The strength of it was the twitter monitoring infrastructure we had built could be deployed whilst the fieldwork was underway. This meant that we were collecting data back at our base whilst being able to interview and observe the operators as they were managing the feeds so this gave us multiple perspectives on the same things happening.
Getting initial access to the companies was a challenge but it took time to build up this relationship.
The use of Twitter for providing travel information could be greatly altered during larger events with a higher volume of data being produced and different conditions for managing them so this would provide further area of interest.
To generalise the method into different business contexts, the method of combining fieldwork data and social media data as we have done provided considerably more understanding of the role social media plays internally within an organisation for supporting customer experience than either could alone.