The document outlines the Oracle Enterprise Manager 12c Early Adopter Program (EAP) designed to assist customers in transitioning to EM 12c by providing necessary resources and recommendations. It emphasizes criteria for customer selection, clarifies that it is not a consulting engagement, and details the process for nominating customers and tracking progress. Additionally, it includes frequently asked questions and an open forum for addressing inquiries related to EM 12c.

1. <Insert Picture Here>
Enterprise Manager 12c
Office Hours Session
Jan. 9 2012

2. Today’s Agenda
Introductions & Overview | Jim Hickey
Early Adopter Program | Will Scelzo, Martin Pena
– Overview
– Criteria
– Process
EM 12c FAQs| All
Open Mike| All

3. EM 12c Early Adopter Program
© 2011 Oracle Corporation – Proprietary and Confidential

4. 4
EM 12c Early Adopter Program (EAP)
• The EAP will help customers to successfully
transition to EM 12c by partnering to:
• Ensure the customer is aware of all
existing EM 12c deployment
documentation and recommendations
• Ensure that the Oracle virtual team is
ready to respond customer issues
when they are ready to “go live”
• Recommend solutions to any known
or encountered implementation
roadblocks
• Goal: To help customers realize a positive
early experience with EM 12c – whether a
fresh install or upgrade – by aligning people,
process and technology with business
objectives
Customer
People | Time
Experience | Sponsorship
People | Time
Experience | Sponsorship

5. EAP Customer Candidate Criteria
• Customer has made the decision to use EM 12c
• Customer wants to get EM 12c running across their
enterprise
• Customer has hardware, software and personnel resources
in place

6. EM 12c Early Adopter Program – What it is Not
• Not a consulting engagement – assigned resources will
not write code or implement features for the customer
• Assigned resources will come from a number of different
teams within Oracle (will be referred to as a virtual team)
• Not a full-time commitment by Oracle – assigned
resources will work with the customer as needed; field
SCs will still be required to account manage the
customer
• Not an on-site engagement

7. Nominating EAP Customers
•Before you submit the nomination, ensure that the customer has
completed the following basic preparation:
•Submit EAP requests via the e-mail template located on the
workspace to: EM_FieldSupportRequests_us@Oracle.com
Oracle Internal Only
Read/Watch Recommended Minimum
Documentation
EM 12c Doc
http://docs.oracle.com/c/dE
24628_01/index.htm
- Basic Install Guide
- Upgrade Guide
- Licensing Information
Demos
EM 12c Screenwatches
http://www.oracle.com/tech
network/oem/em12c-
screenwatches-
512013.html#framework
Enterprise Manager
Framework and
Infrastructure:
- Getting Oracle Enterprise
Manager 12c Installed
Quickly
- Agent Deployment

8. EAP Workflow Process
Request
received
Initial triage
Virtual team
assembled
Proactive SR
opened
Internal kick-off
Kick-off with
Customer
Pre-work
completed
Go-live date
finalized
Acceptance
criteria met
Company Confidential
Oracle Internal Only

9. Tracking EAP Customer Progress
• All pre-acceptance requests and status can be found here
• Engagements with accepted customers will be tracked on the wiki
Oracle Internal Only

10. EM 12c FAQs
© 2011 Oracle Corporation – Proprietary and Confidential

11. EM 12c FAQs
1. What is the best way to see a demonstration of EM 12c?
2. My customer is not planning to move to EM12 anytime soon. Can
they still buy licenses from us based upon the EM11 price list?
3. Where can I find information about certified platforms and
targets?
4. Where can I find information about planned platform support for
OMS and Agent?
5. What is in the new Cloud Management Pack?
6. What is the new Database Lifecycle Automation Pack?
7. What is the migration strategy and pricing from the old packs that
are now part of the new DB Lifecycle Pack?
8. How do Data Masking Pack and Test Data Management Pack
differ?

12. EM 12c Open Mike
• Your questions
• How to get help for your deals
• Where to go for more information