Học, Mr. Sheridan's secretary, calls Mr. Willis to confirm arrangements for his business trip to the subsidiary in Miami. Học informs Mr. Willis that Mr. Sheridan cannot meet him as planned due to a meeting, but that Học will take Mr. Willis to the Four Shores Hotel and arrange a 2pm meeting with Mr. Sheridan the next afternoon. Mr. Willis agrees to the changes and thanks Học for his assistance.

1. TOPIC FOR ORAL TEST
STUDENT 1
You have just flown in from Miami and are visiting a subsidiary overseas. It’s difficult to
understand the person getting you, so you have to ask him/her to repeat and spell names and
places. You need to arrange a meeting tomorrow afternoon with the Sales Head from this office.
STUDENT 2
You are greeting an important person from your subsidiary in Miami because Mr. Sheridan,
the head of the Sales department is in a meeting until 2:00 PM. You will be happy to take your
visitor to the Four Shores Hotel where he/she will be staying.
At the airport, Mr. Willis’s cell phone is ringing….
Mr. Willis: Hello, Willis speaking. Who’s calling, please?
Học: Hello Mr. Willis. This is Học from ABC Subsidiary[səbˈsidiəri] calling.
I’m Mr. Sheridan’s secretary[ˈsekrətəri, -teri].
Mr. Willis: I see. What can I do for you, Học?
Học: Oh no, Sir. I’m just calling to confirm[kənˈfə:m] the arrangements[əˈreindʒmənt]
for your business trip.
Where are you now, Mr. Willis?
Mr. Willis: Oh, I'm at CDF Airport now. Excuse me, has the plan been changed?
Học: Yes, Sir. I’m afraid that Mr. Sheridan can’t take you now because he is very busy
at the moment. He is in a meeting until 2:00 pm, so I was replaced by him. Is
there any problem with that, Mr. Willis?
Mr. Willis: Oh, no problem. Could you repeat and spell your name, please?
Học: Certainly[ˈsə:tənli], Sir. My name is Học. That’s H-O-C.
Mr. Willis: Thank you.
Học: You’re welcome, Mr. Willis. It is a great pleasure for me to take you to Four
Shores Hotel where you’ll be staying during the trip.
Mr. Willis: Excuse me, would you please repeat and spell the name of the hotel?
Học: Yes, Sir. The name of the hotel is Four Shores. That’s F-O-U-R S-H-O-R-E-S.
Mr. Willis: Thanks, Học.
Học: Do you need anything else, Sir?
Mr. Willis: Yes, could I arrange a meeting tomorrow afternoon with Mr. Sheridan at his
office?
Học: Hold on, please. I’ll just check his appointment[əˈpɔintmənt] book….
Would 2 o'clock be all right?
Mr. Willis: Yes, that’s fine. Thank you very much.
Học: You’re welcome, Sir. Please wait for me. I'll be there in 20 minutes.
Mr. Willis: Certainly.
Học: Sorry for the inconvenience[ˌinkənˈvi:niəns].
Mr. Willis: It doesn’t matter, Học. Bye.
Học: Bye, Sir.