Saudi German Hospitals Group is one of the largest private healthcare companies in the region, operating since 1988. Saudi German Hospital-Jeddah is one of the major hospitals in the Kingdom. The document provides information for patients about their rights and responsibilities, hospital policies including visiting hours, meals, and discharge procedures. It aims to welcome and inform patients during their stay at Saudi German Hospital in Jeddah.

1. WELCOME to
SAUDI GERMAN
HOSPITAL JEDDAH
SAUDI GERMAN HOSPITALS
JEDDAH

2. WELCOME
Saudi German Hospitals Group is considered one the
largest private Healthcare company in the region. The
Group is a multi-functional Healthcare company which is
considered a Healthcare developer and not just an
operator.
SGH Group started in 1988, where it was owned solely by
the Batterjee family that had a unique spiritual vision
that is derived from the Holly Quran "AND IF ANY ONE
SAVED A LIFE, IT WOULD BE AS IF HE SAVED THE LIFE OF
THE WHOLE PEOPLE".
Saudi German Hospital-Jeddah is one of the major
hospitals in the Kingdom.

3. Table of Contents
Patient's Rights………………………………………………………………………………………………………… 1
Patients and Family Responsibilities …………………………………………………………………….. 2
Location of Nurses Station ……………………………………………………………………………………… 3
Clothes and Personal Belonging Storage …………………………………………………………………. 3
Nursing Call System / Light Control System ……………………………………………………………… 3
Safety Systems …………………………………………………………………………………………………………… 3
Schedule Surgery Time ………………………………………………………………………………………………4
Visiting Hours ……………………………………………………………………………………………………………4
Telephone Policy ……………………………………………………………………………………………………….4
TV Controls …………………………………………………………………………………………………………………5
Meals ………………………………………………………………………………………………………………………. 6
Housekeeping ……………………………………………………………………………………………………………..6
Diets ……………………………………………………………………………………………………………………………7
Linen and Bedding Change …………………………………………………………………………………………8
Procedures for New Born …………………………………………………………………………………………..8
Discharge Procedure ………………………………………………………………………………………………..8

4. Patient's Rights
Rights of Medical care
You have the right to:
1. Receive a copy of “Patient and Family Bill of Rights and Responsibilities” at the earliest possible
moment from Reception or Admission office or Nursing staff and if for any reason you cannot
understand it, please contact Customer Service Office (Ext. no. 77) and an interpreter will assist you.
2. Receive a comprehensive care given without discrimination by competent personnel who respect your
personal values and belief as per SGH rules and regulations and Saudi laws.
3. Expect emergency procedures to be carried -out according to the medical priority of the case and
without unnecessary delay.
4. Have appropriate assessment and management of pain.
5. Participate in decisions involving your health care.
6. Be provided with information upon discharge of your continuing health care requirements and the
means for meeting them.
7. Refuse the treatment to the extent permitted by law, and to be informed of the potential
consequences and responsibilities of any such action, and accordingly sign a form prepared for that.
Also, you will be informed about the available care and treatment alternatives.
8. Sign the necessary informed consent prior to the start of any procedure or treatment, or both. Except
in emergencies.
Rights of Information
You have the right to:
1. To know the hospital Mission and Vision.
2. To know the Identity of your caregiver.
3. To receive complete and current information from treating doctor “once final diagnosis is defined”,
treatment and potential benefit and drawbacks of proposed treatment, likelihood of successful treatment
and possible problem related to treatment, in terms that you can understand (interpreter is available if
needed)
4. When it is not medically advisable the information pertaining to your condition shall be given on your
behalf to your designated / legal representative.
5. To receive appropriate explanation of the cost of your treatment.
6. Voice complaint regarding your care through the Customer Service Office (Ext. no. 77) or through
suggestion boxes. Customer Service will give you feedback as soon as possible.
7. Know, upon your request, other available source of care for your condition and other alternative treatment
inside or outside the hospital.
8. Use of patients own medication is not allowed in our hospital , except if the medication is non- formulary
item & there are no alternatives
9. patients own medication as per the exception is collected and sent to the pharmacy for proper dispensing
as per doctors order
10. We support your decision if you decide to donate organs or tissues. You can call the Saudi Center for
organs donation at Toll free 8001245500 or call Customer Service Office and you will receive full
information that supports your choice.
1

5. Rights of Confidentiality and privacy
You have the right to:
1. Protect your privacy while receiving services.
2. Request for room transfer if another patient in the room unreasonably disturbing you
and/or to another room equally suitable for your care need is available.
3. Have all information, records pertaining to your medical care treated as confidential except
as otherwise provided by law, or third-party contractual agreement.
4. Have your medical record confidential, protected from loss or misuse and read only by
individuals involved in your care or by individual authorized by law or regulation.
Patients and Family Responsibilities
1. You have the responsibility to deal with the hospital staff and other patients in decent
manner and respect their privacy.
2. You are responsible to follow and respect the hospital rules and regulations such as:
 Visiting Hours
 Not bringing food from outside without doctor’s permission.
 Following safety and security instructions including – No Smoking, Avoid using mobile
phone and photography.
 Respect of hospital facilities and properties.
3. You are responsible to provide accurate and complete information about present and past
illness history, any change in your health status and accurate list of medication that you
are currently using.
4. You are responsible for understanding your health problem and suggested care before
giving any consent for treatment.
5. You are responsible to follow the instructions and medical order of your treating team and
to tell them if you are unable to follow or not willing to follow the treatment plan.
6. You are responsible for the consequences of refusing the treatment or not following the
treatment plan.
7. You are responsible for keeping your appointment. If you can’t keep the appointment, it is
your responsibility to notify appointment office as early as possible.
8. You assume the financial responsibility of paying for all services rendered either through
third party payers (your Insurance Company) or being personally responsible.
9. You have to respect and consider the priority for Emergency case.
10. To avoid bringing valuable personal things to the hospital since the hospital is not
responsible of saving them, but in special condition, you can submit your valuables to the
nurse taking care of your condition in the presence of security man after checking their ID.
You should receive a copy of the patient's valuable receipt to hand it over back to the
nurse to receive your valuables.
2

6. Location of Nurses Stations
Each nurse station located on each floor at the front of the entrance of the floor and divided
into 2 parts every parts looking for the room corridor and this is the station’s number by floor.
Clothes and Personal Belonging Storage
Each room contains a locker that you can use to store your clothes and personal belongings
and to be considered that the hospital will not be responsible to lose your personal belonging
inside the room. If you want to save your personal belonging you should inform the nurse and
give her the belonging s in front of the security guard and after filling the form related to this.
Nursing Calling / Light Control Systems
Each room contains a nursing calling system combined with each bed and
you can use it by pressing on the red button that will light on red to
indicate that you had called a nurse at the same time you can control the
lighting system through this handle by two yellow buttons the upper
controls the upper light and the lower controls the head lightings.
Safety Systems
You have the right :
- To be provided the safety mechanism that surrounding your care
within the framework established by the hospital.
- To be provided the safety mechanism for your valuables from lost/theft
when needed.
- To be protected you from physical, verbal or psychological assault.
- Every bed contains a proactive system to protect the patients from fall.
- Every room contains a fire fighting system.
- The corridors are being monitored by the camera system and covered by firefighting system
with the signs of emergency exits.
- The using of electrical equipment’s (kettles, heaters, sandwich makers,etc.) is prohibited.
5th Floor 4th Floor 3rd Floor 2nd Floor
5354 5433/5434 5370/5373 South: 5224 North: 5225
3

7. Schedule Surgery Time
We cannot define the exact time of your operation because the changing of the estimated
operation duration and any delay on the operation will cause the delay of the whole operation
list.
You can ask your nurse station about your turn in the operation list
The first operation usually starts at 8.30 am
Visiting Hours
Ward Patient 10:00AM to 11:00PM
ICU Patient 3:00PM to 4:30PM
Baby going to the room 10:00AM to 10:00PM
Mother visiting new born
(you should call half an hour before the visit)
1:00PM to 2:00PM or 4:00PM to 6:00PM
Telephone Policy
Every room has their own telephone system which is combined to each bed and this is the most
important extensions:
Operator 9 Laundry 6240
Housekeeping 5313- 5383 Newborn 5268 / 5267
Maintenance 5111 Customer service 77
Kitchen 6488 / 6489 Admission office 5010-5244
You can make outside calls that will be charged on your room bill.
4

8. TV Controls
Each room contains a flat screen TV which has various channels to meet every patients taste.
5

9. Meals
Each floor contains its own pantry service, which are serving complete healthy meals for the
patients under a close observation of the dieticians and according to the diet that define by the
physician. They are serving three meals daily (Breakfast, Lunch and Dinner) plus three snacks
and they are working 24 hours daily.
Meal times:
Breakfast 7:00 AM to 10:00AM
Lunch 12:00PM to 3:00PM
Dinner 7:00PM to 10:00PM
Snacks Is distributed in between Breakfast, Lunch and Dinner
For any inquiry related to the meals you can call the floor pantry on these extensions:
5th Floor 4th Floor 3rd Floor 2nd Floor
5491 5492 5493 5478
In case you want to order any extra meals you can call the kitchen at 5017 and extra charge
will be added to your room bills ( you can ask about the meals prices )
We are serving meals for companions in first class rooms only.
Housekeeping
We are working for your comfort with a team of housekeeping that are
coming to clean your room daily (morning , afternoon and evening) and in
case you need the housekeeping in between these you can call in this
extension 5313-5383.
6

10. Diets
There are a special diet for each patient which is defined by the treating physician and followed
up by our dietitians to ensure the maximum comfort of the patient , below you can find the
types of the diets :
 Regular (normal) diet
 Low salt low fat diet
 Diabetic diet
 High protein (protein free)
 Ulcer diet.
 Hepatic diet
 Renal (uremic) die.
 No salt (salt free) diet
 Hypo allergenic
 Tonsillectomy diet
 Maxillofacial diet
 Low residue diet
 Anti-diarrheal diet
 High fiber diet
 Low fiber diet
 High calorie diet
 Liquid diet ( fluid diet)
 Soft (light) diet.
 Semi solid (smashed)
 Blenderized diet
 Nasogastric tube feeding
 Nil per oris ( NPO )
7

11. Linen and Bedding Change
Nursing crew will periodically change the linen and bedding and in case you need to change them
in between you can call the nursing station.
Procedures for New Born
Newly born baby will be admitted in the NICU during your stay in the hospital for the comfort of
the child and the mother and will be sent to the mother immediately after delivery and from 10
am to 10 pm every day during your stay (see page 4).
To finish the documentations of your baby the father should visit the
Admission and Discharge Office and the Medical Record Department.
For circumcision you can ask on the New Born Unit or ER reception.
Vaccination will be done in the New Born.
Discharge Procedure
The patient must get a Discharge Order Form the treating Physician on
his file, the nursing will start closing the medical file and request the
take home medication, guiding you to the reservation disk to book
your appointments and then they will inform you about the discharge.
Please be patient until the discharge process finish ( not less than 2 hours )
A discharge notification will be given to you to finalize the discharge with the Admission and
Discharge Office.
5th Floor 4th Floor 3rd Floor 2nd Floor
5354 5433/5434 5370/5373 South: 5224 North: 5225
8

12. All the employees in our hospital are working in your comfort and trying the best
to serve you. If you face any problem you can use this list blow.
Director on duty 0540549327
Chief Executive Director 0505624068
Chief Medical Director 0507083950
Chief Nursing Director 0503016365
Saudi German hospitals President 0505621569

13. NOTES
--------------------------------------------------------------------------------------------------------------------------------------------------------

14. NOTES
--------------------------------------------------------------------------------------------------------------------------------------------------------

16. Mission:
To serve our community by providing the highest quality healthcare and promoting
wellness through customer – focused approach, utilization of organization knowledge and
continuous professional development
Vision:
Saudi German Hospital - Jeddah to be the center of excellence for state of the art healthcare
services in the middle east and Africa, built on evidence based practices and human values
Contact Us
Jeddah – Al Zahra 21461 P.O. Box 2550
T: +966 12 2606000
www.jed.sghgroup.com.sa
SAUDI GERMAN HOSPITALS
Jeddah – Al Zahra 21461 P.O.
Box 2550
T: +966 12 2606000
www.jed.sghgroup.com.sa