Engaging the 24/7 Workforce

1. Engaging the 24/7 Workforce
Carol Howard

2. How to improve the
happiness and motivation of
your 24/7 employees by
25%+.
P.S. You know most of it already!

3. 3 x Things
• Too afraid to ask
• No opportunity to tell
• Not Art. Not science.

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Across the Barrier.

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Remote?

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Who’s Here?

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What do you want to know?

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Stop. Start.
Continue.

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What do you want?
25% +/-

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CHANGE
how you think.

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1. DO YOU KNOW
who they are?

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2. EMPATHY
There’s power in

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3. PARENTING
Your people don’t need

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4. ADKAR
Awareness. Desire. Knowledge. Ability. Reinforcement.
* Jeffrey Hiatt

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5. ENGAGED
Trust me. No one is.

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6. ARISTOTLE
got it right.

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7. COMMUNICATE
Then do it some more.

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8. FEAR
Remember what it feels like?

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9. ELVIS
He was right. And wrong.

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10. ROCKET SCIENCE
Tricky. But it’s not …

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11. UNITY
It’s about

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COMMONALITY
Not difference.

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12. THE SECRET?
(Hint: No rainbows. No unicorns.)

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What do you want?
25% +/-

25. Why It’s Not Art. Or Science.

26. Remember
• Get the basics right.
• Less Talk. More listening. More action.
• People. Not employees.

27. www.blackbirdsthree.co.nz