1. Course
Design Thinking
Name: Vanessa Rosero
Empathy Map and
Problem Statement
05 August 2013

2. Interview
People for interview:
a student, (person A)
a graduate (person B)

3. Empathy Map
•look the other side
•nervous gestures
•think for a minute the
answers
•smile
•not think about that
•not even know that
working
•expect to happen
spontaneously work
•not provide other options
designed to initially
•new challenges
•learning
•professional
development
•fear
•anxiety
•emotion
•happiness

4. Problem Statement
analytical
anticipatory
creative
intellectual
intelligent
ambitious
be the best professional
applied studies
interact with a group of
professionals
learn
professional
development
overcoming desires
develop creative
solutions
be recognized
STAKEHOLDER NEED INSIGHT
needs a ways to because