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Emotional Labor
of Software
Engineers
© Mardy Bum
Alexander Serebrenik
Eindhoven University of Technology
The Netherlands
T. R. Riedl, J. S. Weitzenfeld, J. T. Freeman, G. A. Klein, and J. Musa, What we have learned about software engineering expertise. Berlin,
Heidelberg: Springer Berlin Heidelberg, 1991, pp. 261–270.
Software
developers are
subject to
emotional labor
Understand and address
emotional labor of software
developers
1. Detect emotions as felt and as expressed

2. Measure emotional labor

3. Understand antecedents & consequents

4. Propose interventions
https://cdn.imotions.com/wp-content/uploads/2014/10/Neuromarketing-Recommended-LabSetup.jpg
J. A. Morris, D. C. Feldman, “The dimensions, antecedents, and consequences of emotional labor,” The Academy
of Management Review, vol. 21, no. 4, pp. 986–1010, 1996.
Emotional
labor
Frequency of
emotional display
Attentiveness to
required display rues
duration intensity
Variety of req
emotions
Emotional
dissonance
Emotional
labor
? ?
Emotional
labor
Antecedents
Control: 

• personality

• demographics

Focus on:

• person:

• role 

• frequency 

• of contribution

• task 

• project:

• software quality

• perceived

• metrics

• “code smells”

• community

• organisational type

• “community smells"
Consequents
Developers: 

• well-being

• job satisfaction

• turnover intention

• emotional exhaustion

• productivity

Project:

• software quality

• perceived

• metrics

• “code smells”

• community

• organisational type

• “community smells"
Emotional labor of software engineers
Emotional labor of software engineers
Emotional labor of software engineers
Emotional labor of software engineers

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Emotional labor of software engineers

  • 1. Emotional Labor of Software Engineers © Mardy Bum Alexander Serebrenik Eindhoven University of Technology The Netherlands
  • 2.
  • 3.
  • 4.
  • 5. T. R. Riedl, J. S. Weitzenfeld, J. T. Freeman, G. A. Klein, and J. Musa, What we have learned about software engineering expertise. Berlin, Heidelberg: Springer Berlin Heidelberg, 1991, pp. 261–270.
  • 6.
  • 8. Understand and address emotional labor of software developers 1. Detect emotions as felt and as expressed 2. Measure emotional labor 3. Understand antecedents & consequents 4. Propose interventions
  • 9.
  • 11.
  • 12. J. A. Morris, D. C. Feldman, “The dimensions, antecedents, and consequences of emotional labor,” The Academy of Management Review, vol. 21, no. 4, pp. 986–1010, 1996. Emotional labor Frequency of emotional display Attentiveness to required display rues duration intensity Variety of req emotions Emotional dissonance
  • 14. Emotional labor Antecedents Control: • personality • demographics Focus on: • person: • role • frequency • of contribution • task • project: • software quality • perceived • metrics • “code smells” • community • organisational type • “community smells" Consequents Developers: • well-being • job satisfaction • turnover intention • emotional exhaustion • productivity Project: • software quality • perceived • metrics • “code smells” • community • organisational type • “community smells"