The document discusses emotional intelligence and its importance. It defines emotional intelligence as consisting of five main abilities: knowing one's emotions, managing emotions, motivating oneself, recognizing emotions in others, and handling relationships. It states that emotional intelligence is as important as IQ for success in life and work. It also provides strategies for improving emotional intelligence, such as increasing self-awareness, self-regulation, and developing social skills.

1. Emotional Intelligence
Playing with a full deck
by Noa Peri-Jensch
Newport Beach, CA
January 29, 2013
Tuesday, January 29, 13

2. The flea and the Elephant
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6. The flea and the Elephant
The Flea = Conscious Mind
Logic
Planning
Abstract
Analysis and reflection
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7. The flea and the Elephant
The Elephant = Subconscious Mind
Instant gratification, in the “now”
Loyalty
Protection for self and others
Motivated action
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8. The flea and the Elephant
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9. The flea and the Elephant
IQ
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10. The flea and the Elephant
IQ EI
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11. We will explore
•Understanding the role of emotions and how they
relate to emotional intelligence
•How to be use EI for success in our work and lives
•Harnessing Emotions: Anger/Anxiety
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12. Conscious and Subconscious
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13. Conscious and Subconscious
IQ
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14. Conscious and Subconscious
IQ
EI
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15. Our amazing brain
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17. Meet the EI family and EI abilities
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18. Meet the EI family and EI abilities
Knowing one’s emotions
Managing emotions
Motivating oneself
Recognizing emotions in others
Handling relationships
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19. Meet the EI family and EI abilities
Knowing one’s emotions
Managing emotions
Motivating oneself
Recognizing emotions in others
Handling relationships
Tuesday, January 29, 13

20. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions
Motivating oneself
Recognizing emotions in others
Handling relationships
Tuesday, January 29, 13

21. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions
Motivating oneself
Recognizing emotions in others
Handling relationships
Tuesday, January 29, 13

22. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions Can you self-regulate?
Motivating oneself
Recognizing emotions in others
Handling relationships
Tuesday, January 29, 13

23. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions Can you self-regulate?
Motivating oneself
Recognizing emotions in others
Handling relationships
Tuesday, January 29, 13

24. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions Can you self-regulate?
Motivating oneself What will motivate you?
Recognizing emotions in others
Handling relationships
Tuesday, January 29, 13

25. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions Can you self-regulate?
Motivating oneself What will motivate you?
Recognizing emotions in others
Handling relationships
Tuesday, January 29, 13

26. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions Can you self-regulate?
Motivating oneself What will motivate you?
Recognizing emotions in others Are you aware how others are feeling
Handling relationships
Tuesday, January 29, 13

27. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions Can you self-regulate?
Motivating oneself What will motivate you?
Recognizing emotions in others Are you aware how others are feeling
Handling relationships
Tuesday, January 29, 13

28. Meet the EI family and EI abilities
Knowing one’s emotions Are you self aware?
Managing emotions Can you self-regulate?
Motivating oneself What will motivate you?
Recognizing emotions in others Are you aware how others are feeling
Do you have the social skills to help
Handling relationships others change feelings? Would you be
willing?
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29. Manage your emotions - dealing with stress
Life events are not the whole story. Even with numerous life
events in the last 12 months some individuals thrive while
many others get ill.
Resilience and our ability to manage our own
emotions determine in part who gets sick from too much
stress
Even if you are not worried about getting sick, wouldn’t each of
us want to know how to manage emotional situations
and emotional people more effectively?
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30. EI and You
How are you feeling?
How do you want to feel?
How are others feeling?
Why are you and other feel the way you do?
What can you do about it?
What will you do?
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31. Managing Emotions
Stimulus Response
Source: Dr. Stephen Covey
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32. Managing Emotions
Stimulus Freedom to Choose Response
According to your values
ability
Source: Dr. Stephen Covey
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33. Personal Application
Think about a situation in your work or personal life that
frustrates you and that you tend to respond to with low EI.
Identify the circumstances, moods, or feelings that act as
stimulus to the responses you have in this situation
Stimulus Response
Source: Dr. Stephen Covey
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34. Theories of determinism
Genetic - traits we inherited
Psychic - our upbringing
Environmental - our surroundings
Source: Dr. Stephen Covey
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35. The four human endowments
Self Awareness - Examine thoughts, moods, and behaviors
Imagination - Visualizing beyond experience and present reality
Conscience - Understanding right and wrong, and following
personal integrity
Independent Will - Acting independent of external influence
Source: Dr. Stephen Covey
Tuesday, January 29, 13

36. Managing Emotions
Yours & Key Others
What emotions do you have difficulty managing?
Anger
Losing
Sadness Breathing
Loneliness
Letting go Humor
Intimacy
Failure Emotional Roadmap
Fear
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37. Personal Application
Think of best leader(s) you know
•What are the qualities that make
this person or people great
leaders?
•Of the qualities you admire
which of them seem related to
emotional Intelligence?
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38. Kevin Roberts - CEO, Saatchi & Saatchi Worldwise
How do you go beyond the brand?
A lovemark is a brand that generates loyalty beyond reason; infused with
mystery, sensuality and intimacy, and it has some kind of iconic place in your
heart.
“I live in Tribeca NY. IF you learve the office on a Friday and go to a bar with
your IBM thinkpad or Dell, you will leave alone. If you walk in with an iPod or
an iBook, you’ll be part of the crowd, because Steve Jobs made Apple a
Lovemark. We have seven iPods in our family. All the kids have them; We’re
iTunes-mad. We’re loyal to Mac..and there is no reason for that whatsoever.”
Tuesday, January 29, 13

39. Emotional Relationships
Ken and Andy have been good friends for over 10 years. Recently however, Andy was promoted
and became Ken’s manager. Ken felt the new promotion had changed Andy in that Andy had
become very bossy to him. how effective would Ken be in maintaining a good relationship, if he
chose to respond in the following ways?
Response 1: Ken tried to understand Andy’s new role and tried to adjust to the changes in their
interactions.
a.Very ineffective b. somewhat ineffective c. neutral d. somewhat effective e. very effective
Response 2: Ken approached Andy and confronted him regarding the change in his behavior
a.Very ineffective b. somewhat ineffective c. neutral d. somewhat effective e. very effective
Source: Charles J. Wolfe Associates, LLC
Tuesday, January 29, 13

40. Emotion Roadmap
Execute
What is Gap
What is? &
Ideal? Analysis
Modify
Who are all the people What feelings would be How can you create the What are we able to do?
involved? ideal for each key person? feelings you want? What are we willing to
How is each key person do?
feeling?
Source: Charles J. Wolfe Associates, LLC
Tuesday, January 29, 13

41. Emotional Relationships
You are Andy’s leader (Janet) and a member of Andy’s team tells you about Andy’s
feelings. You decide to intervene. Use the emotion roadmap to help you to plan what to say
to Andy, and possibly to Ken.
Execute
What is Gap
What is? &
Ideal? Analysis
Modify
Who are all the people What feelings would be How can you create the What are we able to do?
involved? ideal for each key person? feelings you want? What are we willing to
How is each key person do?
feeling?
Source: Charles J. Wolfe Associates, LLC
Tuesday, January 29, 13

42. “We who lived in concentration camps can remember the men
who walked throughout the huts comforting others, giving away
their last piece of bread. They may have been few in number,
but they offer sufficient proof that everything can be taken
away from a man but one thing: the last of the human
freedoms - to choose one’s attitude in any given set of
circumstances, to choose one’s own way”.
- Viktor Frankl, Man’s Search for Meaning
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43. Steps to emotional Intelligence
• What is - who are the people involved? How
each key person feeling?
• What is ideal - What feelings would be ideal
for each key person
• How can you create the feelings you want?
• What are we able to do?
• What are we willing to do?
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44. Leadership and Management
• Inspiring a shared vision (inspire, energize)
• Encouraging the heart (engage, confidence)
• Modeling the way (trust)
• Enabling others (empower)
• Challenging the process (open, risk taking)
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45. Use Emotions
Certain emotions are better suited than others for
achieving specific tasks. What is ideal to feel?
What emotion is most useful for:
• Planning a wedding
• Reviewing a spread sheet for errors
• Making a presentation
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46. Keep in mind...
• If you find yourself in a situation where your
emotions are not helping the situation, ask
yourself what would be the ideal feeling for
me here that will help the situation? and
continue from this point on.
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47. Keep in mind...
• How do people experience me?
• How do people experience themselves when
they are with me?
Leadership is about the impact...not your intentions
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48. Tasks/Facts Relationships
Remember: feelings are facts!
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49. - Gandhi
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50. Be the change you want
to see in the world. - Gandhi
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51. Thank You
Please keep in touch. I am happy to hear about your learnings and successes
Noa Peri-Jensch
(702) 334-4075
Text
noa@theglobalmomentum.com
www.theglobalmomentum.com
Tuesday, January 29, 13