Emogene Smith has over 10 years of experience in customer service and sales roles. She has worked at Altech Autopage Cellular in various positions including sales coordinator, admin expediter, customer service, and her current role in channel support. She also has experience as a training coordinator at Africa Blue Sky and sales representative for Avon. Emogene holds a matric certificate and is fluent in English and Afrikaans. She has references available from her various roles.
DARDA WANTS THE RING BACK AND SEPARATE STATEVijay Darda
Recently, Rajya Sabha asked the government to take actions in order to bring back the ring of Tipu Sultan. This ring was auctioned lately in London, England, for Rs 1 crore. Chaudhary Munawar Saleem used a special mention to raise the request. He said that there is the name of Lord Rama engraved on the ring and India should get it back. Numerous parties including members from BJB and Congress joined in the demand. http://bit.ly/1X20hz3
DARDA WANTS THE RING BACK AND SEPARATE STATEVijay Darda
Recently, Rajya Sabha asked the government to take actions in order to bring back the ring of Tipu Sultan. This ring was auctioned lately in London, England, for Rs 1 crore. Chaudhary Munawar Saleem used a special mention to raise the request. He said that there is the name of Lord Rama engraved on the ring and India should get it back. Numerous parties including members from BJB and Congress joined in the demand. http://bit.ly/1X20hz3
VIJAY DARDA WANTS THE RING BACK AND SEPARATE STATEVijay Darda
Vijay Darda, Congress Member of Parliament asked that the government should provide expeditiously a relief package for assisting the farmers of Marathwada and Vidarbha hit by a sequence of natural disasters.
http://bit.ly/1PqzB9Q
The Delhi and Centre government have started jointly the project in which Delhi Municipal Corporation and Delhi Development Authority have joined also. The answer of Nitin Gadkari followed the issue raised by member of Congress Digvijay Singh about the pollution in river Yamuna in Delhi. The Congress member reproached the central government of not achieving the promises made by the preceding government about cleaning the river. According to Singh, the only way to clean the river Ganga is to de-pollute Yamuna.
Presentazione dei risultati di una ricerca condotta su un campione di Università europee per analizzare come i social media possono contribuire alle strategie di public engagement pianificate.
VIJAY DARDA WANTS THE RING BACK AND SEPARATE STATEVijay Darda
Vijay Darda, Congress Member of Parliament asked that the government should provide expeditiously a relief package for assisting the farmers of Marathwada and Vidarbha hit by a sequence of natural disasters.
http://bit.ly/1PqzB9Q
The Delhi and Centre government have started jointly the project in which Delhi Municipal Corporation and Delhi Development Authority have joined also. The answer of Nitin Gadkari followed the issue raised by member of Congress Digvijay Singh about the pollution in river Yamuna in Delhi. The Congress member reproached the central government of not achieving the promises made by the preceding government about cleaning the river. According to Singh, the only way to clean the river Ganga is to de-pollute Yamuna.
Presentazione dei risultati di una ricerca condotta su un campione di Università europee per analizzare come i social media possono contribuire alle strategie di public engagement pianificate.
2. PERSONAL DETAILS :
NAME : Emogene
SURNAME : Smith
DATE OF BIRTH : 02 December 1980
IDENTITY NUMBER : 8012020045081
ADDRESS : Flat 43, Ottowa Street
Riverlea
Johannesburg
2093
POSTAL ADDRESS : Same as Above
GENDER : Female
MARITAL STATUS : Single
DEPENDANTS : Two
LANGUAGES : English & Afrikaans (Read, write & speak fluently)
HOBBIES : Reading & Travelling
CONTACT NUMBER : 0723334821/0722769167
E- MAIL ADDRESS : emogene.smith@mobileemail.vodafonesa.co.za
Drivers license : Code 8
EDUCATIONAL QUALIFICATIONS
HIGH SCHOOL : Langlaagte Technical High School
STANDARD PASSED : Matric (Grade 12)
SUBJECTS : English
Afrikaans
Mathematics
Economics
Business Economics
Typing
3. EMPLOYMENT HISTORY
1.NAME OF COMPANY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Sales Coordinator
PERIOD OF EMPLOYMENT : 1 May 2011– 30 September 2011
DUTIES : Handling queries
: Rica of Lines
: Migration Request
: Assisting Corporate Client (VIP) via e-mail
: Leasing on the phone as well
: Processing Sales Orders
: Checking Stock
: Baring lines and unbarring lines
: Forwarding information to Vetting Department
: Dealing with all networks –CellC,Vodacom,MTN,
: Neotel and 8ta
: Log network request
: Assisting walk-in clients
: Upgrades of handset on their lines
: Activation of Vas on the client’s line
: Maintenance of records
: Filing of docs
: Activation of Contracts
: Feedback to clients
2.NAME OF COMPANY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Sales Operations Administrator
PERIOD OF EMPLOYMENT : 1 October 2011-31 December 2011
DUTIES : Dealing with Partners, Technical, Corporate & 3RD
: Parties
: Accounts Queries
: Reports Daily
: Dealing with all network
: Log request to assist with network queries
: Feedback to Superiors
: Upgrade Ref to the Deals
: Maintenance of records
: Handling queries
: Liaising with clients
: Assisting Corporate Client (VIP)
4. : Processing Feedback on system
: Solving Partners Messages
: Maintaining top service level of 95%
: Ensuring that deadlines & team activities are
: executed timeously & effectively
3. NAME OF COMPANY : AFRICA BLUE SKY (PTY) LTD
POSITION HELD : Training Coordinator
PERIOD OF EMPLOYMENT : February 2009 to February 2010
DUTIES : Ensuring that deadlines & team activities are executed
timeously & effectively
: Learner Support and Motivation
: Attending to Switchboard
: Assisting Learners telephonically and via email
: Standardization of Learners’ POE files including creating
files, filing of docs & assessments
: Printing of Assessor & Moderation Reports
: Preparing assessments submitted electronically
: Preparing assessments for Assessors and/or internal
Moderators
: Trafficking Learner progress & submission of assessments
according to due dates
: Managing the Learner Management System (LMS) on
Excel, including data capturing
: Printing of certificates.
4. NAME OF COMPANY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Admin Expediter
PERIOD OF EMPLOYMENT : OCTOBER 2008 to DECEMBER 2008
DUTIES : Dealing with Customer queries
: Data Capturing
: Administration of sales & contracts
: Maintenance of records, contracts, reports & stats
: Cell phone contract Activation
: Liaising with couriers etc regarding delivery of client
packages
: Isolate faulty handsets & DOA’s & arrange for clients to
received new handsets
: Customer Queries handling
: Follow-up on returned & unconnected handsets
: Assisting walk-in clients.
5. 5. NAME OF COMPANY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Call Centre Agent
PERIOD OF EMPLOYMENT : June 2008 to September 2008
DUTIES : Ensuring that activation scripts & guidelines are strictly
adhered to
: Daily reporting on all activities
: Handling queries
: Follow up on deliveries with couriers
: Feedback to clients
: Activation of Contracts
: Adhoc duties from management
: Maintaining top service level of 85%
6. NAME OF COMPANY : STEPHEN’S PLUMBING & BUILDING
POSITION HELD : Personal Assistant
PERIOD OF EMPLOYMENT : June 2005 to April 2008
DUTIES : Liaising with clients
: Handling queries
: Drafting of Job cards
: Ordering of goods
: Bookkeeping
: Creating invoices, statements & reports
: Frontline reception
: Online Administration & basic admin duties
: Processing payments
: Debt Collecting
7. NAME OF COMPANY : AVON
POSITION HELD : Sales Representative
PERIOD OF EMPLOYMENT : January 2008 to December 2008 (part-time)
DUTIES : Sales & presentation of products
: Collecting of outstanding payments
: Delivery to clients.
8. NAME OF COMPANY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Customer Service
PERIOD OF EMPLOYMENT : 2011-12-0 1 until 30-04-2012
DUTIES : Dealing with Partners, Technical, Corporate & 3RD
: Parties
: Accounts Queries
: Reports Daily
6. : Dealing with all network
: Log request to assist with network queries
: Feedback to Superiors
: Upgrade Ref to the Deals
: Maintenance of records
: Handling queries
: Liaising with clients
: Assisting Corporate Client (VIP)
: Processing Feedback on system
: Solving Partners Messages
: Maintaining top service level of 95%
: Ensuring that deadlines & team activities are
: executed timeously & effectively
8. NAME OF COMPANY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Retention Admin
PERIOD OF EMPLOYMENT : 2012-06-01 until 29-07-2012
DUTIES : Checking and updating spreadsheet
9. NAME OF COMPAY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Repairs
PERIOD HELD : 05-04- 2013
DUTIES : Checking of Unit, updating of units booked out
: Capturing of information of devise
: Check damages on units booked in
: Assisting with IMS queries for Repair units
: Calling repair centre to assist with update on unit
: Assisting with feedback to e-mail query for repairs
10. NAME OF COMPANY : ALTECH AUTOPAGE CELLULAR
POSITION HELD : Channel Support
PERIOD OF EMPLOYMENT : 05-05-2013-still working in this department
DUTIES : Dealing with Partners, Technical,
Corporate & 3RD
: Parties
: Accounts Queries
: Reports Daily
: Dealing with all network
: Log request to assist with network queries
: Feedback to Superiors
7. : Upgrade Ref to the Deals
: Maintenance of records
: Handling queries
: Liaising with clients
: Assisting Corporate Client (VIP)
: Processing Feedback on system
: Solving Partners Messages
: Maintaining top service level of 95%
: Ensuring that deadlines & team activities are
: executed timeously & effectively
REFERENCES
1. Leon Pillay (Altech Autopage Cellular)
(011) 650 2015 Sales Coordinator
2. Carl Larsen (Altech Autopage Cellular)
(011) 650-5517 Channel Support
3. Roxan De Vries (Africa Blue Sky)
(011) 672-5350 Training Coordinator
