E-Government, Institutional Dynamic and Coming Trust-building Crisis
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E-Government has replaced traditional face-to-face government transactions with electronic interactions. This shift to e-government has impacted basic societal institutions like family, education, religion, and the economy. The penetration of information and communication technologies into government services may affect levels of public trust in society. This article analyzes how e-government impacts institutions and consequently public trust and democracy. It also discusses how the Five Dimensional Justice Model can moderate the relationship between e-government's institutional changes and trust in government. The research confirms a significant relationship between the institutional dynamics of e-government and levels of trust among the public.
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Dona.d F. Norris
University of Maryland, Baltimore County
Christopher G. Reddick
University of Texas at San Antonio
Local E-Government in the United States: Transformation
or Incremental Change?
The findings of this article
indicate that e-government has
developed incrementally and
has not been transformative, as
many early writers envisioned.
In this article, the authors address the recent trajectory of
local e-gouernment in the United States and compare it
with the predictions of early e-govemment writings, using
empirical data from two nationwide surveys of e-govern-
ment among American local governments. The authors
findtha: local e-government has not produced the results
that those writings predicted. Instead, its development
has largely been incremental, and local e-government is
mainly about delivering information and services online,
followed by a few transactions and limited inter activity.
Local e-government is also mainly one way, from govern-
ment to citizens, and there is little or no evidence that it
is transjormatiue in any way This disparity between early
predictions and actual results is partly attributable to the
incremental nature of American public administration.
Other reasons include a lack of attention by earl) writers
to the history of information technology in government
and the influence of technological determinism on those
writings.
For much of the past two decades, govern-ments across the globe have been adopt-ing and expanding an innovative means of
delivering government information and services to
citizens (G2C), businesses (G2B), and governments
(G2G). This phenomenon has come to be known as
electronic government or e-government. Today, all
national governments, nearly all subnational govern-
ments, and most local govern-
ments of any size have official
Web sites through which they
deliver information and services
electronically, 24 hours per day,
seven days per week. By almost
any standard, this is an incred-
ible story of technology adop-
tion by governments over a very
short period of time.
As we will discuss in the literature review, in the early
days of e-government, numerous predictions were
made about its development or evolution, many
of which were highly optimistic, suggesting that
e-government would be not only ever expanding but
also ever progressive. E-government, so the claims
went, would improve the effectiveness and efficiency
of government information and service delivery. It
would also lead to an end state that would include
the integration of information and service delivery
both within and among governments, would trans-
form governments themselves, would fundamentally
transform relations between governments and the
governed, and, ultimately, would produce electronic
democracy.
Empirical studies conducted in recent years have
increasingly called into question the validity and accu-
racy of such predictions, suggesting that they were not
informed by relevant prior literature, were te ...
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E-Government and Creating a Citizen-Centric Government 143.docx
E-Government and Creating a Citizen-Centric Government 143
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Chapter VIII
E-Government and Creating a
Citizen-Centric Government:
A Study of Federal Government CIOs
Christopher G. Reddick, The University of Texas at San Antonio, USA
Abstract
This chapter examines the relationship between e-government and the creation of a more
citizen-centric government. This study provides a conceptual framework showing a possible
relationship among management, resources, security, and privacy issues that would lead
to creating a more citizen-centric government with e-government. It explores the opinions
of chief information officers (CIOs) on e-government issues and effectiveness. A survey
was administered to federal government CIOs in June and July 2005. The survey results
revealed that CIOs who have higher management capacity and project-management skills
were associated more with creating a more citizen-centric federal government. The contri-
bution of this study to the literature on e-government is that it identifies two key attributes
that CIOs can attain in order to reach higher stages of e-government advancement for their
department or agency.
144 Reddick
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Introduction
Electronic government or e-government in this study is defined as the delivery of govern-
ment information and services to citizens through the Internet 24 hours a day, 7 days a week.
This definition has been used in other empirical studies of e-government adoption (Moon &
Norris, 2005a). This research adds to this definition with Grant and Chau’s (2005) interpre-
tation of e-government as a broad-based transformative initiative, which is consistent with
creating more citizen-centric government. Gronlund (2005) reviews the various definitions
of e-government. That author has found they share a common theme of the need for organi-
zational transformation through technological implementation. We realize that focusing on
the Internet and e-government is a more limited way of examining e-government because
of the rise of non-Internet technologies (Gronlund & Horan, 2004).
Citizen-centric government is the delivery of government services continuously to citizens,
businesses, and other government agencies through the Internet (Seifert & Relyea, 2004).
Citizen-centric government through e-government acts more as a transformation tool that
provides a new government model based on being citizen focused (Schelin, 2003). Some
scholars have argued that for e-government to fully realize its capabilities, it must transform
government from agency centric to citizen centric (Seifert & Relyea).
The term e-government emerged in the late 1990s. It was born out of the Internet boom. The
literat.
E-Government and Creating a Citizen-Centric Government 143.docx
E-Government and Creating a Citizen-Centric Government 143
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Chapter VIII
E-Government and Creating a
Citizen-Centric Government:
A Study of Federal Government CIOs
Christopher G. Reddick, The University of Texas at San Antonio, USA
Abstract
This chapter examines the relationship between e-government and the creation of a more
citizen-centric government. This study provides a conceptual framework showing a possible
relationship among management, resources, security, and privacy issues that would lead
to creating a more citizen-centric government with e-government. It explores the opinions
of chief information officers (CIOs) on e-government issues and effectiveness. A survey
was administered to federal government CIOs in June and July 2005. The survey results
revealed that CIOs who have higher management capacity and project-management skills
were associated more with creating a more citizen-centric federal government. The contri-
bution of this study to the literature on e-government is that it identifies two key attributes
that CIOs can attain in order to reach higher stages of e-government advancement for their
department or agency.
144 Reddick
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Introduction
Electronic government or e-government in this study is defined as the delivery of govern-
ment information and services to citizens through the Internet 24 hours a day, 7 days a week.
This definition has been used in other empirical studies of e-government adoption (Moon &
Norris, 2005a). This research adds to this definition with Grant and Chau’s (2005) interpre-
tation of e-government as a broad-based transformative initiative, which is consistent with
creating more citizen-centric government. Gronlund (2005) reviews the various definitions
of e-government. That author has found they share a common theme of the need for organi-
zational transformation through technological implementation. We realize that focusing on
the Internet and e-government is a more limited way of examining e-government because
of the rise of non-Internet technologies (Gronlund & Horan, 2004).
Citizen-centric government is the delivery of government services continuously to citizens,
businesses, and other government agencies through the Internet (Seifert & Relyea, 2004).
Citizen-centric government through e-government acts more as a transformation tool that
provides a new government model based on being citizen focused (Schelin, 2003). Some
scholars have argued that for e-government to fully realize its capabilities, it must transform
government from agency centric to citizen centric (Seifert & Relyea).
The term e-government emerged in the late 1990s. It was born out of the Internet boom. The
literat.
JPART 21257–283Misplaced Trust Exploring the Structure o.docx
JPART 21:257–283
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the E-Government-Citizen Trust Relationship
Forrest V. Morgeson III*, David VanAmburg*, Sunil Mithas�
*American Customer Satisfaction Index; �University of Maryland
ABSTRACT
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new mode of citizen-to-government contact founded in information and communications
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makers, e-government is seen as a potentially transformational medium, a mode of contact
that could dramatically improve citizen perceptions of government service delivery and
possibly reverse the long-running decline in citizen trust in government. To date, however, the
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relationship. This study intends to fill some of these gaps. Using a cross-sectional sample of
787 end users of US federal government services, data from the American Customer
Satisfaction Index study, and structural equation modeling statistical techniques, this study
explores the structure of the e-government-citizen trust relationship. Included in the model are
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satisfaction, and outcomes including both confidence in the particular agency experienced
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may help improve citizens’ confidence in the future performance of the agency experienced, it
does not yet lead to greater satisfaction with an agency interaction nor does it correlate with
The authors would like to thank Professor Claes Fornell of the University of Michigan for granting access to the ACSI
data that made this study possible. Thanks also to Jason Joyner of CFI Group for his extensive and helpful comments
on an early version of the article. Forrest V. Morgeson III is a Research Scientist at the ACSI in Ann Arbor, MI. He
has a PhD in Political Science from the University of Pittsburgh. His recent research focuses on the financial impact
of consumer satisfaction and citizen satisfaction with federal government services—both online and offline—and has
recently been published or is forthcoming in journals such as Public Administration Review, Electronic Government:
an International Journal, Journal of Marketing, Marketing Science, and the International Journal of Research in
Marking. David VanAmburg is Director of the American Customer Satisfaction Index. Mr VanAmburg has acted as
Director for the ACSI’s Federal government-wide satisfaction measurement since its inception in 1999 and of the
ACSI as a whole since 2001. He has lectured extensively both in the United States and abroad on topics related to
customer satisfaction, quality, customer loyalty, and shareholder value, and co-authored The American Customer
Satis ...
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The document discusses and compares several models of e-government development:
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- Technology
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Infografia
El programa de Gestión de la Producción Industrial dura 24 meses, con 18 meses de teoría y 6 meses de práctica. Fue creado para brindar al sector productivo una mejor calidad y mantenimiento en los procesos industriales mediante la coordinación, dirección y control de procesos productivos, los cuales transforman materias primas, métodos de trabajo, mano de obra, maquinaria y el medio ambiente.
Identifying the Factors which Influencing the Political Capital
This document summarizes a study that aimed to identify factors influencing political capital. The researchers interviewed 12 experts on the topic and analyzed their responses using thematic analysis. They found that factors influencing political knowledge and participation can be grouped into two dimensions: citizens and government. For citizens, factors include political trust, political knowledge, acceptance of democratic norms, and political networks. For governments, actions must also be taken to improve political capital. Together, governments and citizens improving in these areas can enhance the quality of democracy.
Internet and Political Capital
This document examines the effect of internet usage on political capital. It studies how internet usage can influence citizens' political knowledge, attitudes, trust, networks, and actions. A survey of 300 citizens in Tehran found that their political capital is relatively low. Statistical analysis showed that greater internet usage has a positive effect on political knowledge, attitudes, networks, and actions. However, it was found to have a negative effect on political trust.
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Similar to E-Government, Institutional Dynamic and Coming Trust-building Crisis
Dona.d F. NorrisUniversity of Maryland, Baltimore County.docx
Dona.d F. Norris
University of Maryland, Baltimore County
Christopher G. Reddick
University of Texas at San Antonio
Local E-Government in the United States: Transformation
or Incremental Change?
The findings of this article
indicate that e-government has
developed incrementally and
has not been transformative, as
many early writers envisioned.
In this article, the authors address the recent trajectory of
local e-gouernment in the United States and compare it
with the predictions of early e-govemment writings, using
empirical data from two nationwide surveys of e-govern-
ment among American local governments. The authors
findtha: local e-government has not produced the results
that those writings predicted. Instead, its development
has largely been incremental, and local e-government is
mainly about delivering information and services online,
followed by a few transactions and limited inter activity.
Local e-government is also mainly one way, from govern-
ment to citizens, and there is little or no evidence that it
is transjormatiue in any way This disparity between early
predictions and actual results is partly attributable to the
incremental nature of American public administration.
Other reasons include a lack of attention by earl) writers
to the history of information technology in government
and the influence of technological determinism on those
writings.
For much of the past two decades, govern-ments across the globe have been adopt-ing and expanding an innovative means of
delivering government information and services to
citizens (G2C), businesses (G2B), and governments
(G2G). This phenomenon has come to be known as
electronic government or e-government. Today, all
national governments, nearly all subnational govern-
ments, and most local govern-
ments of any size have official
Web sites through which they
deliver information and services
electronically, 24 hours per day,
seven days per week. By almost
any standard, this is an incred-
ible story of technology adop-
tion by governments over a very
short period of time.
As we will discuss in the literature review, in the early
days of e-government, numerous predictions were
made about its development or evolution, many
of which were highly optimistic, suggesting that
e-government would be not only ever expanding but
also ever progressive. E-government, so the claims
went, would improve the effectiveness and efficiency
of government information and service delivery. It
would also lead to an end state that would include
the integration of information and service delivery
both within and among governments, would trans-
form governments themselves, would fundamentally
transform relations between governments and the
governed, and, ultimately, would produce electronic
democracy.
Empirical studies conducted in recent years have
increasingly called into question the validity and accu-
racy of such predictions, suggesting that they were not
informed by relevant prior literature, were te ...
A Study Of E-Government And E-Governance
This document summarizes a study that examines the websites of the 20 largest cities in the US to analyze their use of e-government and e-governance applications. The study finds that while e-government functions like paying bills and accessing information are prominently featured, e-governance applications that promote civic participation are only marginally present. The document provides context on the concepts of e-government and e-governance and different theories of how technology is managed in the public sector. It also outlines examples of common e-government and e-governance applications that were examined in the municipal websites.
E-Government and Creating a Citizen-Centric Government 143.docx
E-Government and Creating a Citizen-Centric Government 143
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Chapter VIII
E-Government and Creating a
Citizen-Centric Government:
A Study of Federal Government CIOs
Christopher G. Reddick, The University of Texas at San Antonio, USA
Abstract
This chapter examines the relationship between e-government and the creation of a more
citizen-centric government. This study provides a conceptual framework showing a possible
relationship among management, resources, security, and privacy issues that would lead
to creating a more citizen-centric government with e-government. It explores the opinions
of chief information officers (CIOs) on e-government issues and effectiveness. A survey
was administered to federal government CIOs in June and July 2005. The survey results
revealed that CIOs who have higher management capacity and project-management skills
were associated more with creating a more citizen-centric federal government. The contri-
bution of this study to the literature on e-government is that it identifies two key attributes
that CIOs can attain in order to reach higher stages of e-government advancement for their
department or agency.
144 Reddick
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Introduction
Electronic government or e-government in this study is defined as the delivery of govern-
ment information and services to citizens through the Internet 24 hours a day, 7 days a week.
This definition has been used in other empirical studies of e-government adoption (Moon &
Norris, 2005a). This research adds to this definition with Grant and Chau’s (2005) interpre-
tation of e-government as a broad-based transformative initiative, which is consistent with
creating more citizen-centric government. Gronlund (2005) reviews the various definitions
of e-government. That author has found they share a common theme of the need for organi-
zational transformation through technological implementation. We realize that focusing on
the Internet and e-government is a more limited way of examining e-government because
of the rise of non-Internet technologies (Gronlund & Horan, 2004).
Citizen-centric government is the delivery of government services continuously to citizens,
businesses, and other government agencies through the Internet (Seifert & Relyea, 2004).
Citizen-centric government through e-government acts more as a transformation tool that
provides a new government model based on being citizen focused (Schelin, 2003). Some
scholars have argued that for e-government to fully realize its capabilities, it must transform
government from agency centric to citizen centric (Seifert & Relyea).
The term e-government emerged in the late 1990s. It was born out of the Internet boom. The
literat.
E-Government and Creating a Citizen-Centric Government 143.docx
E-Government and Creating a Citizen-Centric Government 143
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Chapter VIII
E-Government and Creating a
Citizen-Centric Government:
A Study of Federal Government CIOs
Christopher G. Reddick, The University of Texas at San Antonio, USA
Abstract
This chapter examines the relationship between e-government and the creation of a more
citizen-centric government. This study provides a conceptual framework showing a possible
relationship among management, resources, security, and privacy issues that would lead
to creating a more citizen-centric government with e-government. It explores the opinions
of chief information officers (CIOs) on e-government issues and effectiveness. A survey
was administered to federal government CIOs in June and July 2005. The survey results
revealed that CIOs who have higher management capacity and project-management skills
were associated more with creating a more citizen-centric federal government. The contri-
bution of this study to the literature on e-government is that it identifies two key attributes
that CIOs can attain in order to reach higher stages of e-government advancement for their
department or agency.
144 Reddick
Copyright © 2007, IGI Global. Copying or distributing in print or electronic forms without written permission of
IGI Global is prohibited.
Introduction
Electronic government or e-government in this study is defined as the delivery of govern-
ment information and services to citizens through the Internet 24 hours a day, 7 days a week.
This definition has been used in other empirical studies of e-government adoption (Moon &
Norris, 2005a). This research adds to this definition with Grant and Chau’s (2005) interpre-
tation of e-government as a broad-based transformative initiative, which is consistent with
creating more citizen-centric government. Gronlund (2005) reviews the various definitions
of e-government. That author has found they share a common theme of the need for organi-
zational transformation through technological implementation. We realize that focusing on
the Internet and e-government is a more limited way of examining e-government because
of the rise of non-Internet technologies (Gronlund & Horan, 2004).
Citizen-centric government is the delivery of government services continuously to citizens,
businesses, and other government agencies through the Internet (Seifert & Relyea, 2004).
Citizen-centric government through e-government acts more as a transformation tool that
provides a new government model based on being citizen focused (Schelin, 2003). Some
scholars have argued that for e-government to fully realize its capabilities, it must transform
government from agency centric to citizen centric (Seifert & Relyea).
The term e-government emerged in the late 1990s. It was born out of the Internet boom. The
literat.
JPART 21257–283Misplaced Trust Exploring the Structure o.docx
JPART 21:257–283
Misplaced Trust? Exploring the Structure of
the E-Government-Citizen Trust Relationship
Forrest V. Morgeson III*, David VanAmburg*, Sunil Mithas�
*American Customer Satisfaction Index; �University of Maryland
ABSTRACT
A growing body of research focuses on the relationship between e-government, the relatively
new mode of citizen-to-government contact founded in information and communications
technologies, and citizen trust in government. For many, including both academics and policy
makers, e-government is seen as a potentially transformational medium, a mode of contact
that could dramatically improve citizen perceptions of government service delivery and
possibly reverse the long-running decline in citizen trust in government. To date, however, the
literature has left significant gaps in our understanding of the e-government-citizen trust
relationship. This study intends to fill some of these gaps. Using a cross-sectional sample of
787 end users of US federal government services, data from the American Customer
Satisfaction Index study, and structural equation modeling statistical techniques, this study
explores the structure of the e-government-citizen trust relationship. Included in the model are
factors influencing the decision to adopt e-government, as well as prior expectations, overall
satisfaction, and outcomes including both confidence in the particular agency experienced
and trust in the federal government overall. The findings suggest that although e-government
may help improve citizens’ confidence in the future performance of the agency experienced, it
does not yet lead to greater satisfaction with an agency interaction nor does it correlate with
The authors would like to thank Professor Claes Fornell of the University of Michigan for granting access to the ACSI
data that made this study possible. Thanks also to Jason Joyner of CFI Group for his extensive and helpful comments
on an early version of the article. Forrest V. Morgeson III is a Research Scientist at the ACSI in Ann Arbor, MI. He
has a PhD in Political Science from the University of Pittsburgh. His recent research focuses on the financial impact
of consumer satisfaction and citizen satisfaction with federal government services—both online and offline—and has
recently been published or is forthcoming in journals such as Public Administration Review, Electronic Government:
an International Journal, Journal of Marketing, Marketing Science, and the International Journal of Research in
Marking. David VanAmburg is Director of the American Customer Satisfaction Index. Mr VanAmburg has acted as
Director for the ACSI’s Federal government-wide satisfaction measurement since its inception in 1999 and of the
ACSI as a whole since 2001. He has lectured extensively both in the United States and abroad on topics related to
customer satisfaction, quality, customer loyalty, and shareholder value, and co-authored The American Customer
Satis ...
Jessa Marie Cagadas
Corruption poses a great threat to efficient public administration and service delivery. Officials are tempted to misuse their authority for personal gain, ranging from low-level local corruption to high-level issues affecting the national government. This causes resources to be diverted from vital public services, deteriorating the country's economic, social, and technological status. To combat corruption, governments must adopt and improve anti-corruption laws, codes of conduct, oversight mechanisms, and analyze ethics and values to ensure integrity and accountability. Public servants also need a stable set of core democratic values and moral standards to guide ethical decision making even in politically turbulent times. Strict monitoring and checks and balances are needed to enforce these standards and prevent dishonest behavior that under
Compare And Contrast The Rend And Lea Model
The document discusses and compares several models of e-government development:
- The Layne and Lee (2001) and UN and ASPA (2002) models are similar, with the UN and ASPA model's emerging and enhanced stages resembling Layne and Lee's catalog. Their transaction stages also resemble each other.
- Schelin (2003) incorporates attributes of both the Layne and Lee and UN and ASPA models.
- Yildiz (2007) criticized these models for potentially not being applicable to developing countries due to different contexts.
- Coursey and Norris (2008) note that models do not show how long development takes or how governments overcome barriers like financial, legal and organizational issues.
- Technology
Role Of Public Health Personnel And Nurses In Disaster...
The document discusses the disadvantages of the New Public Management (NPM) approach in public administration. It argues that while NPM aims to improve efficiency by applying private sector practices, it can undermine important public sector values like equality, accountability, and citizenship. Specifically, NPM's emphasis on competition and outsourcing reduces cooperation and information sharing between public organizations. It can also weaken political control and public accountability. Overall, while NPM seeks to make government more business-like, this risks compromising core principles of public service.
E governance
The document provides an overview of e-governance including:
1. Definitions of e-governance, its components, types of interactions, and benefits.
2. Challenges specific to implementing e-governance in India such as lack of integrated services, population size, and multiple languages.
3. The relevance of e-governance to India in providing transparent, citizen-centric, and efficient governance. National initiatives have included computerizing customs documentation.
Dynamic IT Values and Relationships: A Sociomaterial Perspective
Management scholars are criticized for ignorance and the wrong approach when studying the impact of technology in organizational life. Impact of technology in this paper is interpreted as IT values created or achieved from equivalent and contingent interaction between human (people) and non-human agents (technology, organization). Researchers and theorists propose to include a sociomaterial perspective and to develop general and broader, empirical based patterns across different contexts. Based on a literature review containing publications of theoretical considerations and empirical research this paper introduces a first general and sociomaterial based overview and taxonomy of IT values and their relations. IT values have a techno-economic or socio-techno orientation, are dynamically entangled and competitive, and complementary or overlapping. IT values are related to time, sponsor and, hierarchy. The identified IT values are ordered into a framework which has to be treated as a starting point to discuss further the definition, dynamics and relations of IT values from a sociomaterial perspective.
Factors That Influence E-Government Adoption in Selected Districts of Tanzania
Factors That Influence E-Government Adoption in Selected Districts of TanzaniaAssociation of Scientists, Developers and Faculties
Tanzania government has been making efforts to provide its information and services through internet. However, e-government adoption has been quite slow. Few publications explore e-government adoption in Tanzanian context; therefore, the purpose of this paper is to assess factors that influence citizen adoption of e-government in Tanzania.Design/methodology/approach- A survey was administered to elicit factors for egovernment adoption in Tanzania. Findings- The results of multiple linear regressions indicate that social influence and system quality significantly influence e-government adoption in Tanzania.Research limitation/implications- In light of these findings, researchers should conduct a similar study using other different models of e-government adoption, in order to identify more factors that influence e-government adoption in Tanzania.
Practical implications- Policy makers and e-government project teams should consider these factors to facilitate e-government adoption within the country.Discussion 1Supportive Living Retirement Arrangement [WLO 4] [C
Discussion 1
Supportive Living Retirement Arrangement [WLO: 4] [CLOs: 2, 4, 8]
Based on the assigned readings and additional research, select one supportive living retirement arrangement and critically evaluate the strengths and weaknesses as to how effective the arrangement facilitates optimal functioning (cognitive, physical, psychological) and independence for older adults. Identify any modifications or changes you believe may address weaknesses of the arrangement or enhance its overall effectiveness. Respond by Day 3. Post should be at least 300 words.
Week 5 - Journal
Reflection Journal
[WLO: 3] [CLOs: 2, 4, 7, 8]
Reflect on how personal values affect aging, death and dying, sexual intimacy, productivity, and lifestyle choices.
The purpose of this assignment is to demonstrate your understanding of the how personal values affect perceptions of aging, death and dying, and sexual intimacy and lifestyle practices in the older adult years. For this assignment, you will write a reflection journal in which you apply the concepts you learned this week in the readings and share your own reflections as to how your personal values influence your perceptions and beliefs about at least two of these domains. Although this is a personal reflection, you must incorporate at least two citations of scholarly sources to support your entry.
Required Resources
Text
Bengtson, V. L., Gans, D., Putney, N. M., & Silverstein, M. (Eds.). (2016).
Handbook of theories of aging (3rd ed.). Springer.
· Chapter 27: Successful Aging
· Chapter 28: Coping, Optimal Aging, and Resilience in Sociocultural Context
· Chapter 29: Religion, Spirituality, and Aging
Articles
Fredriksen-Goldsen, K. I., & Muraco, A. (2010). Aging and sexual orientation: A 25-year review of the literature.
Research on Aging, 32(3), 372-413. https://doi.org/10.1177/0164027509360355
Jopp, D., & Smith, J. (2006). Resources and life-management strategies as determinants of successful aging: on the protective effect of selection, optimization, and compensation. Psychology and Aging, 21(2), 253- 265. https://doi.org/
North, M. S., & Fiske, S. T. (2013). Act your (old) age prescriptive, ageist biases over succession, consumption, and identity.
Personality and Social Psychology Bulletin, 39(6), 720-734. https://doi.org/10.1177/0146167213480043
Zhang, Y. B., Harwood, J., Williams, A., Ylänne-McEwen, V., Wadleigh, P. M., & Thimm, C. (2006). The portrayal of older adults in advertising: A cross-national review.
Journal of Language and Social Psychology, 25(3), 264-282. https://doi.org/10.1177/0261927X06289479
Multimedia
TED. (2012, April 19).
Laura Carstensen: Older people are happier (Links to an external site.) [Video]. YouTube. https://www.youtube.com/watch?v=7gkdzkVbuVA
· In the 20th century we added an unprecedented number of years to our lifespans, but is the quality of life as good? Surprisingly ...
B08 A65c 53 Diapo Shiang En
This document discusses stakeholder analysis for territorial intelligence in digital governance. It defines stakeholders as key individuals and entities that influence or are influenced by territorial development processes. E-governance uses information and communication technologies to improve government services and interactions between various territorial actors, including residents, businesses, organizations and different levels of government. Analyzing stakeholder relationships is important for developing frameworks to guide stakeholder cooperation and partnerships for effective territorial development in the digital age. Dimensions for analyzing relationships include cooperation, partnerships, conflicts and power dynamics.
F4117688.pdf
This document summarizes a research article that examines how transformational leadership and knowledge management can prevent corruption through e-government implementation. The study tests these relationships using a survey of 210 civil servants in Indonesia's Ministry of Home Affairs. The results show that transformational leadership affects preventing corruption behavior by mediating e-government implementation. However, knowledge management was not found to directly influence preventing corruption tendencies. The researchers suggest prioritizing e-government implementation and that this model could be used with different variables in future research.
Research IDEA
A full Dissertation was submitted in Partial Fulfillment to Global School of Governance - Sungkyunkwan University, Seoul, South Korea
The antecedent e-government quality for public behaviour intention, and exten...
An The main objective of the study is to identify the antecedent of leadership quality, public satisfaction and public behaviour intention of e-government service. Also, this study integrated e-government quality to expectation-confirmation model. In order to achieve these goals, observational research was then carried out to collect primary information, using the method of data dissemination and obtaining the opinion of 360 from the public using the e-government service and some of the e-government and software quality experts. The results of the study show that the positive association among the e-government services quality and public perceived usefulness, public expectation confirmation, leadership quality and public satisfaction that also play a positive role on the public behavior intention.
EFFECTIVENESS OF E-GOVERNANCE
Our topic is about to study the effectiveness of e governance implementation in 3 grama panchayats in thiruvananthapuram district in kerala.This presentation contains only introductio,statement,objectives,relevence,methodology and limitations.remaining presentation including detailed study will coming soon..thank you
ThesisAnaWaksbergGuerrini_final
The document analyzes how increased electronic interactions between governments and citizens through channels like call centers, online portals, emails, social media, etc. have impacted organizational structures and dynamics in the public administrations of São Paulo and Rio de Janeiro, Brazil. It finds that while both cities had similar technological and interpretive conditions, their different institutional conditions led to divergent outcomes. Rio's more centralized coordination facilitated networked transformations and integration of citizen data into policies. Meanwhile, São Paulo's decentralized approach enabled pockets of innovation but no overarching e-government strategy. The analysis suggests these approaches can be complementary, with centralized coordination optimizing performance and decentralization allowing innovative network forms to emerge.
E-Governance a change management tool - P Panneervel
This document discusses concepts related to e-governance. It defines e-governance as applying electronic means to interactions between government and citizens/businesses and internal government operations to simplify and improve governance. Governance refers to the relationship between citizens and the state, and the exercise of authority over economic and social resources for development. The key objectives of e-governance are to provide access to information and enable active citizen participation in the political process and government services.
Similar to E-Government, Institutional Dynamic and Coming Trust-building Crisis (20)
Dona.d F. NorrisUniversity of Maryland, Baltimore County.docx
Dona.d F. NorrisUniversity of Maryland, Baltimore County.docx
E-Government and Creating a Citizen-Centric Government 143.docx
E-Government and Creating a Citizen-Centric Government 143.docx
E-Government and Creating a Citizen-Centric Government 143.docx
E-Government and Creating a Citizen-Centric Government 143.docx
JPART 21257–283Misplaced Trust Exploring the Structure o.docx
JPART 21257–283Misplaced Trust Exploring the Structure o.docx
Role Of Public Health Personnel And Nurses In Disaster...
Role Of Public Health Personnel And Nurses In Disaster...
Dynamic IT Values and Relationships: A Sociomaterial Perspective
Dynamic IT Values and Relationships: A Sociomaterial Perspective
Factors That Influence E-Government Adoption in Selected Districts of Tanzania
Factors That Influence E-Government Adoption in Selected Districts of Tanzania
Discussion 1Supportive Living Retirement Arrangement [WLO 4] [C
Discussion 1Supportive Living Retirement Arrangement [WLO 4] [C
The antecedent e-government quality for public behaviour intention, and exten...
The antecedent e-government quality for public behaviour intention, and exten...
E-Governance a change management tool - P Panneervel
E-Governance a change management tool - P Panneervel
E-Government, Institutional Dynamic and Coming Trust-building Crisis
- 1. E-Government, Institutional Dynamic and Coming Trust-building Crisis1 Aryan Gholipour Associated Professor, Faculty of Management, University of Tehran Ali Pirannejad Assistant Professor, Faculty of Management, University of Tehran Abstract: As a result of information and communication technology, traditional face to face transactions have been replaced by telecommunication. As well as other basic institutions -familial, educational, religious and economical institutions- governmental institutions have been affected by this type of technology and electronic government has been appeared in recent decades. Penetration of ICT to government may affect the “Trust in Society”. This article tries to explain effects of E-Government on basic institutions and on trust and democracy consequently. Furthermore we noticed Five Dimensional Justice Model (FDJM) as moderator variable that affect this relations. The results of this research verify the significant relationship between institutional dynamic of E-Government and public trust. Key Words: E-Government, Trust, Basic Institutions, Five Dimensional Justice Model (FDJM). 1 Gholipour Aryan., Ali Pirannejad. (2007). E-Government, Institutional Dynamic and Coming Trust-building Crisis. Journal of Tehran University (Management culture) 12, 79-110.