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EFQM Self-Assessment QuestionnaireArabic.pdf

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EFQM

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‫ﺒﻴﺎن‬ ‫ﺘ‬ ‫ﺳ‬ ‫ا‬ ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﻲ‬ ‫ﺗ‬ ‫ﺬا‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴ‬‫ﺳ‬ ‫ﻟﻠﻤﺆ‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻷورو‬ ‫ا‬ ‫ﻹدارة‬ ‫اﻟﺠﻮدة‬ (EFQM). Machine Translated by Google
‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ :2‫س‬ :1‫س‬ • ‫ﺗﺄﻛﺪ‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫اﻟﺸﺨﺼﻴ‬ ‫ﺘﺄﻛﺪ‬ ‫ﻟﻠ‬ ‫ﻣﻦ‬ ‫أن‬ ‫ﺗﻚ‬ ‫ﻋﻤﻠﻴﺎ‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺘﻚ‬ ‫ﺑﻨﻴ‬ ‫و‬ ‫ﺘﻤﺎﺷﻰ‬ ‫ﺗ‬ ‫ﻣﻊ‬ .‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ ‫ﻛﻴﻒ‬ ‫ﻳﺸﺠﻊ‬ ‫اﻟﻘﺎدة‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫ﻫﻤ‬ ‫ﺴﺎ‬‫اﻟﻤ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺗﺤﻘﻴﻖ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺔ‬‫واﻟﻤﺸﺎرﻛ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺔ‬‫أﻧﺸﻄ‬ ‫ﺴﻴﻦ؟‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ 1 :01‫أ‬ :4‫أ‬ : ‫ج‬ 2 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ :3‫أ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻘﻮم‬ ‫ﻗﺎدة‬ ‫ﺘﻚ‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫ﺑﻤﺎ‬ :‫ﻲ‬ ‫ﻳﻠ‬ ‫اﻟﻨﻬﺞ؟‬ ‫ﻛﻴﻒ‬ ‫ﻳﻌﻤﻞ‬ ‫اﻟﻘﺎدة‬ ‫ﺔ‬‫ﺑﺎﻟﺸﺮاﻛ‬ ‫ﻣﻊ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫ﺴﻴﻴﻦ؟‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 5 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ :8‫س‬ :5‫أ‬ 4 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﺑﻴﺮ‬ ‫ﺘﺪا‬ ‫اﻟ‬ ‫ﺔ‬‫ﻟﻤﺮاﺟﻌ‬ ‫و‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻳﺎ‬ ‫ﻷوﻟﻮ‬ ‫ا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻢ‬ ‫ﻳﻬ‬ ‫ﺑﻬﺎ‬ ‫اﻟﻘﺎدة‬ ‫ﺘﻤﺮار؟‬ ‫ﺳ‬ ‫ﺑﺎ‬ 5 4 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺑﺎﻟﻌﻤﻼء‬ ‫ﻳﻦ‬ ‫واﻟﻤﻮرد‬ ‫واﻟﻤﻮﻇﻔﻴﻦ‬ .‫ﺘﻤﻊ‬ ‫واﻟﻤﺠ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫اﻟﻘﻴﻢ‬ ‫ت‬ ‫ﺴﻠﻮﻛﻴﺎ‬‫واﻟ‬ ‫ﺔ‬‫ﺳﻴ‬ ‫ﺳﺎ‬ ‫ﻷ‬ ‫ا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﻳﺪﻋﻤﻬﺎ‬ ‫اﻟﻘﺎدة‬ ‫ﻲ‬ ‫ﺘ‬ ‫واﻟ‬ ‫ﺗﺤﻜﻢ‬ ‫ﺔ‬‫ﻛﻴﻔﻴ‬ ‫ﻋﻤﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ :01‫س‬ ‫اﻟﻤﻌﻴﺎر‬ 1: ‫اﻟﻘﻴﺎدة‬ 3 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺻﻮﻓ‬ ‫ﺿﺪ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ .‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻘﻮم‬ ‫اﻟﻘﺎدة‬ ‫ﺘﻮﺻﻴﻞ‬ ‫ﺑ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﻟﻠﻤﻮﻇﻔﻴﻦ؟‬ : ‫س‬ ‫ﻣﺎ‬ ‫ﻫﻮ‬ ‫ﻧﻤﻂ‬ ‫اﻟﻘﻴﺎدة‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ 1 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ 3 ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ :5‫س‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ • ‫ر‬ّ ‫ﻮ‬‫ﻃ‬ ‫ﺎ‬ً‫ﻫﺪﻓ‬ ‫ﺎ‬ً‫ﻫﺪﻓ‬ ‫و‬ ‫ا‬ً‫ر‬‫ودو‬ ‫ﺎ‬ً‫ﺟ‬‫وﻧﻤﻮذ‬ ‫ﺎ‬ً‫ﺒ‬ ‫ﺳ‬ ‫ﻣﻨﺎ‬ ‫ﻟﻠﻘﻴﻢ‬ ‫ت‬ ‫ﻷﺧﻼﻗﻴﺎ‬ ‫وا‬ ‫ت‬ ‫ﺴﻠﻮﻛﻴﺎ‬‫واﻟ‬ :7‫ج‬ 5 :6‫ج‬ 2 ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫ﻣﺎذا‬ ‫ﻳﻔﻌﻞ‬ ‫اﻟﻘﺎدة‬ ‫ﺘﻌﺮف‬ ‫ﻟﻠ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫ﻫﻤ‬ ‫ﺴﺎ‬‫ﻣ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫واﻟﻤﻮﻇﻔﻴﻦ؟‬ :3‫س‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ :1‫أ‬ ‫ﻣﻦ‬ ‫ﻫﻢ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫ﺴﻴﻮن‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫وﻛﻴﻒ‬ ‫ﻳﺤﺪد‬ ‫اﻟﻘﺎدة‬ ‫ﺗﻬﻢ‬ ‫ﺘﻴﺎﺟﺎ‬ ‫اﺣ‬ ‫ﺒﻮن‬ ‫ﺘﺠﻴ‬ ‫ﺴ‬‫ﻳ‬ ‫و‬ ‫ﻟﻬﺎ‬ :2‫أ‬ ‫وﺻﻒ‬ ‫دور‬ ‫اﻟﻘﺎدة‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﻏﺮض‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ :8‫ج‬ :7‫س‬ 4 2 ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ ‫ﻫﻞ‬ ‫و‬ ‫ﺗﻢ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻴﺢ‬ ‫ﻳ‬ ‫اﻟﻘﺎدة‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﻟﺪﻋﻢ‬ ‫اﻟﻨﺎس‬ ‫ﺘﻤﺎع‬ ‫ﺳ‬ ‫واﻻ‬ ‫إﻟﻴﻬﻢ؟‬ ‫س‬ 4: 3 :6‫س‬ 1 Machine Translated by Google
:2‫س‬ 1 ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺔ‬‫ﻣﻮاءﻣ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ت‬ ‫ﻳﺎ‬ ‫واﻟﻐﺎ‬ ‫ﺔ‬‫ﻳ‬ ‫اﻟﻔﺮد‬ ‫ﺔ‬‫واﻟﺠﻤﺎﻋﻴ‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 4 :01‫أ‬ :4‫أ‬ : ‫ج‬ 1 :3‫أ‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ ‫اﻟﻨﻬﺞ؟‬ :6‫س‬ 3 ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺔ‬‫ﻟﻠﻤﺮاﺟﻌ‬ ‫و‬ :8‫س‬ :5‫أ‬ 2 ‫وﻗﺪ‬ ‫ﺗﻢ‬ ‫ت‬ ‫ﺴﻴﻨﺎ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ؟‬‫ﻟﻠﻤﻨﻈﻤ‬ 3 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺒﻊ‬ ‫ﺘ‬ ‫ﺗ‬ ‫ﻧﺸﺎط‬ ‫ﺲ؟‬ ‫اﻟﻤﻨﺎﻓ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺑﻴﺎﻧﺎ‬ ‫ﻷداء‬ ‫ا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺑﻤﺮاﺟﻌ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﻣﺎ‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻧﺸﺮ‬ ‫ﺘﻚ‬ ‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫ا‬ ‫ﺴﻴﺮ‬‫ﻳ‬ ‫ﻋﲆ‬ ‫ﻳﻖ‬ ‫اﻟﻄﺮ‬ ‫اﻟﺼﺤﻴﺢ؟‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ :1‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﻌﻠﻮﻣﺎ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺠﻤﻌﻬﺎ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫و‬ ‫ﻳﺪ‬ ‫ﺘﺤﺪ‬ ‫ﻟ‬ ‫ﺴﻮق‬‫اﻟ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺘﻌﻤﻞ‬ ‫ﺳ‬ ‫ﻓﻴﻪ‬ ‫ﻵن‬ ‫ا‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺒﻞ؟‬ ‫ﺘﻘ‬ ‫ﺴ‬‫اﻟﻤ‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ :7‫س‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺔ‬‫ﻣﺮاﺟﻌ‬ ‫ﺔ‬‫ﻓﻌﺎﻟﻴ‬ ‫ﺘﻚ‬ ‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫ا‬ :3‫س‬ 5 4 ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫اﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫و‬ ‫ب‬ ‫أﺻﺤﺎ‬ .‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ 1 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫وﺻﻒ‬ ‫ﺔ‬‫ﻋﻤﻠﻴ‬ ‫ﺘﺨﻄﻴﻂ‬ ‫اﻟ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ :7‫ج‬ :1‫أ‬ :6‫ج‬ 5 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ : ‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻮﻗﻊ‬ ‫ﺗ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫اﺣ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ،‫)اﻟﻌﻤﻼء‬ ،‫اﻟﻤﻮﻇﻔﻮن‬ ،‫ﻫﻤﻴﻦ‬ ‫ﺴﺎ‬‫اﻟﻤ‬ (‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫ﺑ‬ ‫ﺬ‬ ‫ﺗﻨﻔﻴ‬ ‫و‬ ‫ﺔ‬‫وﻣﺮاﺟﻌ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ 3 :5‫س‬ :2‫أ‬ 2 ‫اﻟﻤﻌﻴﺎر‬ 2: ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ :8‫ج‬ ‫ﻛﻴﻒ‬ ‫ﺑﻊ‬ ‫ﺘﺎ‬ ‫ﺗ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ :1‫س‬ 5 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ :01‫س‬ ‫س‬ 4: 2 ‫ﻛﻴﻒ‬ ‫ﺗﺤﺪد‬ ‫ت‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ ‫ﺔ‬‫ﻷﻧﺸﻄ‬ ‫ا‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ‬ ‫ﺧﻄ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ 4 ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
:2‫أ‬ 1 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ :8‫ج‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 4 :5‫س‬ :01‫س‬ 1 ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫ت‬ ‫ﻣﻬﺎرا‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺘﺄﻛﺪ‬ ‫ﻟﻠ‬ ‫ﻣﻦ‬ ‫أن‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻳﻬﺎ‬ ‫ﻟﺪ‬ ‫اﻟﻘﺪرة‬ ‫ﻋﲆ‬ ‫ﺗﺤﻘﻴﻖ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ؟‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ،‫اﻟﻨﺎس‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫دﻋﻢ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺘﺸﻐﻴﻞ‬ ‫واﻟ‬ ‫اﻟﻔﻌﺎل‬ .‫ﺗﻬﺎ‬ ‫ﻟﻌﻤﻠﻴﺎ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫اﻟﻔﺮص‬ ‫ﺔ‬‫اﻟﻤﻘﺪﻣ‬ ‫ﺘﻤﻜﻴﻦ‬ ‫ﻟ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﻦ‬ ‫ﺔ‬‫اﻟﻤﺸﺎرﻛ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﻓﺮص‬ ‫ﺴﻴﻦ؟‬‫ﺘﺤ‬ ‫اﻟ‬ 3 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ :8‫س‬ :6‫س‬ 2 ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ :4‫أ‬ 3 :1‫س‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ :2‫س‬ :01‫أ‬ ‫اﻟﻤﻌﻴﺎر‬ 3: ‫ﻷﺷﺨﺎص‬ ‫ا‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺑﺈدارة‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫وإﻃﻼق‬ ‫ﺗﻬﺎ‬ ‫إﻣﻜﺎﻧﺎ‬ :1‫أ‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺔ‬‫ﻣﻮاءﻣ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﻫﺪاف‬ ‫أ‬ ‫ت‬ ‫ﻳﺎ‬ ‫وﻏﺎ‬ ‫ﻳﻖ‬ ‫اﻟﻔﺮ‬ ‫واﻟﻔﺮد؟‬ : ‫ج‬ :3‫أ‬ 5 4 1 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ :5‫أ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺘﺄﻛﺪ‬ ‫اﻟ‬ ‫ﻣﻦ‬ ‫أن‬ ‫ﺔ‬‫ﺧﻄ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ‬‫ﻳ‬ ‫ﺒﺸﺮ‬ ‫اﻟ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﺘﻤﺎﺷﻰ‬ ‫ﺗ‬ ‫ﻣﻊ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ؟‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺴﺎﻋﺪة‬‫ﻟﻠﻤ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ﺋﻬﻢ؟‬ ‫أدا‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ،‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﺗﺨﻄﻴﻂ‬ ،‫اﻟﻤﻮارد‬ ،‫ﺘﻮﻇﻴﻒ‬ ‫اﻟ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫اﻟ‬ ،‫ﻲ‬ ‫اﻟﻮﻇﻴﻔ‬ ‫ﺗﻜﺎﻓﺆ‬ ،‫اﻟﻔﺮص‬ (‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ :7‫س‬ 5 ‫اﻟﻨﻬﺞ؟‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ ‫ﻗﻢ‬ ‫ﺑﻮﺻﻒ‬ ‫ت‬ ‫ﻋﻤﻠﻴﺎ‬ ‫ﺗﺼﺎل‬ ‫اﻻ‬ ‫ﺔ‬‫ﺘﺨﺪﻣ‬ ‫ﺴ‬‫اﻟﻤ‬ ‫ﺑﻘﺎء‬ ‫ﻹ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻋﲆ‬ ‫اﻃﻼع‬ ‫ﺋﻢ‬ ‫دا‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺴﻴﺎ‬‫ﺑﺎﻟ‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺔ‬‫وﻣﺸﺎرﻛ‬ ‫ﺔ‬‫اﻟﻤﻌﺮﻓ‬ ‫ت‬ ‫ﺳﺎ‬ ‫واﻟﻤﻤﺎر‬ ‫اﻟﺠﻴﺪة‬ ‫ﺴﻤﺎح‬‫واﻟ‬ ‫ت‬ ‫ﺘﻌﻠﻴﻘﺎ‬ ‫ﺑﺎﻟ‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﺘﺼﺎﻋﺪ‬ ‫اﻟ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫اﻟﺤﺼﻮل‬ ‫ﻋﲆ‬ ‫ت‬ ‫ﺗﻌﻠﻴﻘﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺳﻴﺎ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﺒﺸﺮ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫و‬ ‫ﺗﻢ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ 3 ‫ﻛﻴﻒ‬ ‫ﺗﺸﺠﻊ‬ ‫ﺗﺪﻋﻢ‬ ‫و‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺘﺤﻘﻴﻖ‬ ‫ﻟ‬ ‫ﺗﻬﻢ؟‬ ‫إﻣﻜﺎﻧﺎ‬ :3‫س‬ 2 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ : ‫س‬ :7‫ج‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺳﻴﺎ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ‬‫ﻳ‬ ‫ﺒﺸﺮ‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ 5 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﺑﻴﺮ‬ ‫ﺘﺪا‬ ‫اﻟ‬ ‫ﺔ‬‫ﻟﻤﺮاﺟﻌ‬ ‫و‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ل‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺴﻴﺎ‬‫اﻟ‬ ‫اﻟﻤﻮﺟﻮدة‬ ‫ﺘﺤﻔﻴﺰ‬ ‫ﻟ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻫﻢ؟‬ ‫ﻳﺮ‬ ‫ﺗﻘﺪ‬ ‫و‬ ‫س‬ 4: 2 :6‫ج‬ 4 ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
:2‫س‬ 1 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ت‬ ‫ﺘﻘﻨﻴﺎ‬ ‫اﻟ‬ ‫ﺔ؟‬‫اﻟﻨﺎﺷﺌ‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 4 :01‫أ‬ :4‫أ‬ : ‫ج‬ 1 ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ :3‫أ‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺘﺨﻄﻴﻂ‬ ‫ﺑ‬ ‫وإدارة‬ ‫ت‬ ‫اﻟﺸﺮاﻛﺎ‬ ‫ﺔ‬‫اﻟﺨﺎرﺟﻴ‬ ‫واﻟﻤﻮارد‬ ،‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫دﻋﻢ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺘﺸﻐﻴﻞ‬ ‫واﻟ‬ ‫اﻟﻔﻌﺎل‬ .‫ﺗﻬﺎ‬ ‫ﻟﻌﻤﻠﻴﺎ‬ ‫اﻟﻨﻬﺞ؟‬ :6‫س‬ 3 ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺔ‬‫ﻟﻠﻤﺮاﺟﻌ‬ ‫و‬ :8‫س‬ :5‫أ‬ 2 ‫وﻗﺪ‬ ‫ﺗﻢ‬ ‫ت‬ ‫ﺴﻴﻨﺎ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﺨﺼﻴﺺ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ‬‫اﻟﻤﺎﻟﻴ‬ ‫ﻟﺪﻋﻢ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ 3 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ﺔ‬‫اﻟﻌﻼﻗ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺑﻄﻚ‬ ‫ﺗﺮ‬ ‫ﺑﺎﻟﺸﺮﻛﺎء‬ ‫ﺴﻴﻴﻦ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻫﻞ‬ ‫و‬ ‫ﺬا‬ ‫ﻫ‬ ‫ﻳﻀﻴﻒ‬ ‫ﺔ‬‫ﻗﻴﻤ‬ ‫إﱃ‬ ‫ﺔ‬‫ﺴﻠ‬‫ﺳﻠ‬ /‫ﺋﻚ‬ ‫ﻋﻤﻼ‬ ‫ﻳﻚ؟‬ ‫ﻣﻮرد‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺒﺎدل‬ ‫ﺗ‬ ‫ت‬ ‫اﻟﻤﻌﻠﻮﻣﺎ‬ ‫ﺔ‬‫واﻟﻤﻌﺮﻓ‬ ‫ﺘﻐﻼﻟﻬﺎ‬ ‫ﺳ‬ ‫وا‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫اﻟﻤﻌﻴﺎر‬ :‫ﺑﻊ‬ ‫اﻟﺮا‬ ‫ت‬ ‫اﻟﺸﺮاﻛﺎ‬ ‫واﻟﻤﻮارد‬ ‫ﻣﻦ‬ ‫ﻫﻢ‬ ‫ﺷﺮﻛﺎؤك‬ ‫ﺴﻴﻮن؟‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻫﻞ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻌﻼﻗ‬ ‫ﻣﻌﻬﻢ‬ ‫ﻣﻦ‬ ‫ﺚ‬‫ﺣﻴ‬ ‫ﺘﻬﻢ‬ ‫ﻫﻤ‬ ‫ﺴﺎ‬‫ﻣ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ :7‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺟﻤﻊ‬ ‫ت‬ ‫اﻟﻤﻌﻠﻮﻣﺎ‬ ‫ﺔ‬‫واﻟﻤﻌﺮﻓ‬ ‫ﺗﻨﻈﻴﻤﻬﺎ‬ ‫و‬ ‫ﺗﻬﺎ‬ ‫وإدار‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺴﻴﺎ‬‫اﻟ‬ ‫ﺔ‬‫اﻟﻤﺎﻟﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ؟‬‫ﻟﻠﻤﻨﻈﻤ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ،‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ت‬ ‫دورا‬ ،‫ﺗﻴﺮ‬ ‫اﻟﻔﻮا‬ ‫ﺗﻘﻴﻴﻢ‬ ،‫ﺜﻤﺎر‬ ‫ﺘ‬ ‫ﺳ‬ ‫اﻻ‬ ‫إدارة‬ (‫اﻟﻤﺨﺎﻃﺮ‬ 5 4 1 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﺗ‬ ‫إدارة‬ ‫أﺻﻮل‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺘﻬﺎ‬ ‫وﺻﻴﺎﻧ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫ﻟ‬ ‫ﺘﺨﺪاﻣﻬﺎ‬ ‫ﺳ‬ ‫ا‬ ‫ﻳﺎدة‬ ‫وز‬ ‫دورة‬ ‫ﺗﻬﺎ؟‬ ‫ﺣﻴﺎ‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ :7‫ج‬ :1‫أ‬ :6‫ج‬ 5 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ : ‫س‬ :3‫س‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ 3 :5‫س‬ :2‫أ‬ 2 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ :8‫ج‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺑﺈدارة‬ ‫ﺘﻐﻼل‬ ‫ﺳ‬ ‫وا‬ ‫ﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬ ‫اﻟ‬ ‫ﻟﺪﻋﻢ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ :1‫س‬ 5 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ل‬ :01‫س‬ ‫س‬ 4: 2 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺒﻌ‬ ‫ﺘ‬ ‫اﻟﻤ‬ ‫ﻹدارة‬ ‫ﺘﻬﻼك‬ ‫ﺳ‬ ‫ا‬ ‫اﻟﻤﻮاد‬ ‫ﺔ‬‫واﻟﻄﺎﻗ‬ ‫ﺗﻘﻠﻴﻞ‬ ‫و‬ ‫ت؟‬ ‫ﻳﺎ‬ ‫اﻟﻨﻔﺎ‬ 4 ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
:2‫س‬ :1‫س‬ ‫اﻟﻤﻌﻴﺎر‬ 5: ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫واﻟﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻦ‬ ‫ﻟﻠﻌﻤﻼء‬ ‫اﻟﻮﺻﻮل‬ ‫إﱃ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 2 :01‫أ‬ :4‫أ‬ : ‫ج‬ 3 ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ :3‫أ‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﺸﺠﻴﻊ‬ ‫ﺑﺪاع‬ ‫اﻹ‬ ‫ﺘﻜﺎر‬ ‫ﺑ‬ ‫واﻻ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫ﻟ‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫ﻣﻨ‬ ‫ت‬ ‫وﺧﺪﻣﺎ‬ ‫ﺔ؟‬‫ﺴﻴ‬‫ﺗﻨﺎﻓ‬ 1 ‫اﻟﻨﻬﺞ؟‬ :8‫س‬ :5‫أ‬ 5 ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫س‬ 4: 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ﺔ‬‫ﻳ‬ ‫ﺘﺠﺎر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ؟‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻚ‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫ﺒﻴﺎن‬ ‫ﺘ‬ ‫ﺳ‬ ‫ﺑﺎ‬ ‫اﻟﻌﻤﻼء‬ ‫ﻳﺪ‬ ‫ﺘﺤﺪ‬ ‫ﻟ‬ ‫ﻳﺰ‬ ‫ﺗﻌﺰ‬ ‫و‬ ‫رﺿﺎ‬ ‫اﻟﻌﻤﻼء؟‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ 4 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ :7‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻌﺎﻣﻞ‬ ‫ﺗ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻣﻊ‬ ‫ردود‬ ‫اﻟﻔﻌﻞ‬ ‫ﻣﻦ‬ ‫اﻟﻌﻤﻼء؟‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫ا‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﻳﺪ‬ ‫ﺘﺤﺪ‬ ‫ﻟ‬ ‫ﻓﺮص‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ 2 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ 4 ‫وﻗﺪ‬ ‫ﺗﻢ‬ ‫ت‬ ‫ﺴﻴﻨﺎ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫ا‬ ‫ث‬ ‫ﺑﺤﺎ‬ ‫أ‬ ‫ﺴﻮق‬‫اﻟ‬ ‫واﻟﻌﻤﻼء‬ ‫ﺴﻴﻦ‬‫واﻟﻤﻨﺎﻓ‬ ‫ﺘﺼﻤﻴﻢ‬ ‫ﻟ‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫اﻟﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﻲ‬ ‫ﺒ‬ ‫ﺗﻠ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫اﻟﻌﻤﻼء؟‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫اﻟﻨﻬﺞ‬ ‫ﺒﻖ‬ ‫اﻟﻤﻄ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ :7‫ج‬ :1‫أ‬ :6‫ج‬ 3 ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺔ‬‫ﻟﻠﻤﺮاﺟﻌ‬ ‫و‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ : ‫س‬ :3‫س‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺘﺼﻤﻴﻢ‬ ‫ﺑ‬ ‫وإدارة‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫و‬ ‫ﺗﻬﺎ‬ ‫ﻋﻤﻠﻴﺎ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫دﻋﻢ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ ‫وإرﺿﺎء‬ ‫اﻟﻌﻤﻼء‬ ‫ب‬ ‫وأﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻳﻦ‬ ‫ﻵﺧﺮ‬ ‫ا‬ ‫ﺑﺸﻜﻞ‬ .‫ﻛﺎﻣﻞ‬ 1 :5‫س‬ :2‫أ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ :8‫ج‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﻳﺞ‬ ‫ﺘﺮو‬ ‫اﻟ‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫ﻟﻠﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﺘﺎﺟﻬﺎ‬ ‫وإﻧ‬ ‫ﺴﻠﻴﻤﻬﺎ‬‫ﺗ‬ ‫و‬ ‫ﺘﻬﺎ‬ ‫وﺧﺪﻣ‬ ‫ﻟﻠﻌﻤﻼء؟‬ 5 3 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ل‬ :01‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺑﻼغ‬ ‫اﻹ‬ ‫ﻋﻦ‬ ‫ت‬ ‫ﺘﻐﻴﻴﺮا‬ ‫اﻟ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ﺚ‬‫ﻳ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﻳ‬ ‫ﺘﺪر‬ ‫اﻟ‬ ‫ﻟﻀﻤﺎن‬ ‫ﺗﺤﻘﻴﻖ‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ ‫ﺔ؟‬‫ﺘﻮﻗﻌ‬ ‫اﻟﻤ‬ 5 4 :6‫س‬ 2 ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺣﻞ‬ ‫ت‬ ‫ﻣﺸﻜﻼ‬ ‫ﺔ‬‫اﻟﻮاﺟﻬ‬ ‫أو‬ ‫ت‬ ‫اﻟﺼﺮاﻋﺎ‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫)ﻗﺪ‬ ‫ﻳﻜﻮن‬ ‫ﺬا‬ ‫ﻫ‬ ‫ﺑﻴﻦ‬ ‫ﺋﻒ‬ ‫وﻇﺎ‬ ‫ﺔ‬‫ﺘﻠﻔ‬ ‫ﻣﺨ‬ ‫أو‬ ‫ﺒﺮ‬ ‫ﻋ‬ ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﻫﺎ‬ ‫ﻳﺮ‬ ‫ﺗﺪ‬ ‫ﺲ‬ ‫ﻧﻔ‬ ‫ﺋﻒ‬ ‫اﻟﻮﻇﺎ‬ ‫أو‬ ‫ﺋﻒ‬ ‫وﻇﺎ‬ (‫ﺔ‬‫ﺘﻠﻔ‬ ‫ﻣﺨ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
2 ‫؟‬ ‫دﻗﻴﻖ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ :3‫س‬ ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ 1 5 4 3 :5‫س‬ 5 4 3 ‫اﻟﻮﻻء‬ ‫ﺔ‬‫واﻟﻨﻴ‬ ‫ﻹﻋﺎدة‬ ‫ﺷﺮاء‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫اﻟﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ؟‬ :1‫س‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ 1 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ :1‫أ‬ 5 ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫دﻋﻢ‬ ‫ت‬ ‫ﺒﻴﻌﺎ‬ ‫اﻟﻤ‬ ‫ت‬ ‫واﻟﻀﻤﺎﻧﺎ‬ ‫ت؟‬ ‫واﻟﻀﻤﺎﻧﺎ‬ ‫ﺔ؟‬‫ﻣﻨﻈﻤ‬ 4 ‫اﻟﻨﻬﺞ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﻳﻘﻮد‬ 2 1 5 4 3 2 1 5 4 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ،‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ،‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ،‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ب‬ ‫اﻟﻌﻴﻮ‬ ‫ت‬ ‫وﻣﻌﺪﻻ‬ ‫اﻟﺨﻄﺄ‬ ‫ﻓﻴﻬﺎ؟‬ ‫اﻟﻤﻌﻴﺎر‬ 6: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻌﻤﻼء‬ 3 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﻌﻤﻼ‬ ‫اﻟﺨﺎرﺟﻴﻴﻦ؟‬ :2‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻤﻬﺎ‬ ‫ﻟ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ 3 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺘﺎح‬ ‫اﻟﻤﻔ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻪ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﺼﻮرة‬ ‫ﺔ‬‫ﺴﻤﻌ‬‫واﻟ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻌﻮن‬ ‫ﺘﻤ‬ ‫ﻳ‬ ‫ﺑﻬﺎ‬ :5‫أ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺔ‬‫ﻫ‬ ‫ﻧﺰا‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ت‬ ‫ﺒﻴﻌﺎ‬ ‫ﻟﻠﻤ‬ ‫ﻫﺎ؟‬ ‫ﺑﻌﺪ‬ ‫و‬ 5 ‫ﻣﻦ‬ ‫ﻳﺮ‬ ‫ﺗﻘﺮ‬ ‫ﺛﻖ‬ ‫اﻟﻤﻮ‬ ‫اﻟﺨﺎص‬ ‫ﺑﻚ‬ ‫ﻋﻦ‬ ‫ﺟﻮدة‬ ‫ﺗﻚ‬ ‫ﺘﺠﺎ‬ ‫ﻣﻨ‬ ‫ﺗﻚ‬ ‫وﺧﺪﻣﺎ‬ ‫ﺘﻬﺎ‬ ‫وﻗﻴﻤ‬ ‫ﺘﻬﺎ؟‬ ‫ﺛﻮﻗﻴ‬ ‫وﻣﻮ‬ 2 ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ‫س‬ 4: 4 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﺴﻴﻢ‬‫ﺗﻘ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻫﺎ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﻚ‬ ‫ﺘﺠﺎ‬ ‫ﻣﻨ‬ ‫ﺗﻚ؟‬ ‫وﺧﺪﻣﺎ‬ ‫ﻣﻦ‬ ‫ﻫﻢ‬ ‫ﻋﻤﻼؤك‬ ‫ﺴﻴﻮن؟‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﻔﻌﻠﻪ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ؟‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 3 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ :3‫أ‬ :2‫أ‬ 4 2 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :4‫أ‬ 2 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ت‬ ‫وﺟﻬﺎ‬ ‫اﻟﻨﻈﺮ؟‬ 1 ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺘﻮﻗﻌﺎ‬ ‫واﻟ‬ ‫ب‬ ‫ﻷﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google
4 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺴﻴﻤﻬﺎ‬‫ﺗﻘ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﻘﻴﻤ‬ ‫ﺔ‬‫ﺋﻤ‬ ‫اﻟﺪا‬ ‫ﻟﻬﺎ؟‬ 3 ‫اﻟﻨﻬﺞ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﻳﻘﻮد‬ ‫ت؟‬ ‫ﻳﺎ‬ ‫ﺘﻮ‬ ‫ﺴ‬‫اﻟﻤ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﻷﻋﻤﺎل‬ ‫ا‬ ‫ﻳﺪة‬ ‫اﻟﺠﺪ‬ ‫واﻟﻤﻔﻘﻮدة؟‬ 2 1 5 4 3 ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ 2 1 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫ﻧ‬ :7‫ج‬ 2 : ‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫أداء‬ ‫ت؟‬ ‫ﺒﻴﻌﺎ‬ ‫اﻟﻤ‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﺮﺿﺎ‬ ‫واﻟﺸﻜﺎوى‬ 2 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 3 ‫اﻟﻤﻌﻴﺎر‬ 6: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻌﻤﻼء‬ 5 ‫ﻣﺪة‬ ‫اﻟﻌﻤﻴﻞ‬ :01‫س‬ 2 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ 5 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﻌﻤﻼ‬ ‫اﻟﺨﺎرﺟﻴﻴﻦ؟‬ :7‫س‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ :8‫ج‬ 2 :8‫س‬ 4 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺘﺎح‬ ‫اﻟﻤﻔ‬ : ‫ج‬ 1 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :6‫س‬ :6‫ج‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﻋﻤﻼء؟‬ ‫ت؟‬ ‫اﻟﻌﻼﻗﺎ‬ 1 4 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ :01‫أ‬ 5 4 3 1 5 4 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﻔﺎظ‬ ‫اﻻﺣ‬ ‫ﺑﺎﻟﻌﻤﻼء‬ ‫و‬ 3 ‫ﻫﻞ‬ ‫ﺘﺎج‬ ‫ﺗﺤ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫إﱃ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google
‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫س‬ 4: ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ 4 :5‫أ‬ ‫ﺘﻤﻜﻴﻦ‬ ‫اﻟ‬ (‫ﺔ‬‫واﻟﻤﺸﺎرﻛ‬ :5‫س‬ 1 5 4 3 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ ‫ﻣﻊ‬ ‫ﺷﺮوط‬ ‫اﻟﻌﻤﻞ‬ ‫ﻷﺟﻮر‬ ‫وا‬ ‫ﻳﺎ؟‬ ‫واﻟﻤﺰا‬ 3 ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺴﻴﻤﻬﺎ‬‫ﺗﻘ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ :3‫أ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ 2 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﻧ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫اﻟ‬ ،‫ﻲ‬ ‫اﻟﻮﻇﻴﻔ‬ 3 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 4 ‫ﻣﻊ‬ ‫ت‬ ‫ﻋﻼﻗﺎ‬ ‫اﻟﻌﻤﻞ‬ ‫ب‬ ‫ﺳﻠﻮ‬ ‫وأ‬ ‫اﻹدارة؟‬ ‫اﻟﻤﻌﻴﺎر‬ 7: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻨﺎس‬ 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ :4‫أ‬ 2 1 5 4 3 2 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ :2‫س‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻳﺤﻘﻖ؟‬ 3 :3‫س‬ 5 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻫﻞ‬ ‫ﻳﺪ‬ ‫ﺗﺮ‬ ‫ﺔ‬‫ﺑﻘ‬ ‫ﻣﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ‫ﻣﻊ‬ ‫ت؟‬ ‫ﺗﺼﺎﻻ‬ ‫اﻻ‬ 2 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 :1‫أ‬ 1 :1‫س‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﻊ‬ ‫ﻓﺮص‬ ‫ﺘﻌﻠﻢ‬ ‫ﻟﻠ‬ ‫و‬ 2 5 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ .‫ﻫﺎ‬ ‫ﺑﺄﻓﺮاد‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ 2 :2‫أ‬ 4 Machine Translated by Google
‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 1 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ :01‫أ‬ 5 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ .‫ﻫﺎ‬ ‫ﺑﺄﻓﺮاد‬ :7‫ج‬ 2 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :6‫ج‬ ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ : ‫س‬ 4 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺪوران‬ ‫اﻟﻤﻮﻇﻔﻴﻦ؟‬ :8‫ج‬ 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫ﺘﺎﺟﻴ‬ ‫ﻹﻧ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ؟‬ 4 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ؟‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 5 ‫اﻟﻤﻌﻴﺎر‬ 7: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻨﺎس‬ 2 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ث؟‬ ‫اﻟﺤﻮاد‬ 5 4 3 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 2 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﻮى‬ ‫ﺴ‬‫ﻣ‬ ‫ﻳﺮ‬ ‫ﺘﻘﺪ‬ ‫اﻟ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺐ‬‫ﻳﺠ‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﻣﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ت‬ ‫ﻛﻔﺎءا‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺗﻬﻢ‬ ‫وﻗﺪر‬ ‫ﻋﲆ‬ ‫اﻹﻧﺠﺎز‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ :01‫س‬ 4 ‫ب‬ ‫اﻟﻐﻴﺎ‬ ‫ت‬ ‫ﻳﺎ‬ ‫ﺘﻮ‬ ‫ﺴ‬‫واﻟﻤ‬ ‫ﺔ‬‫اﻟﻤﺮﺿﻴ‬ ‫و‬ 1 ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ 2 1 5 4 3 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ 2 1 5 4 3 :8‫س‬ 2 :6‫س‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺴﻴﻤﻬﺎ‬‫ﺗﻘ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ : ‫ج‬ 3 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﻫﻞ‬ ‫ﻳﺪ‬ ‫ﺗﺮ‬ ‫ﺔ‬‫ﺑﻘ‬ ‫ﻣﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ :7‫س‬ 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ؟‬ 5 Machine Translated by Google
‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺘﻮﻗﻌﺎ‬ ‫واﻟ‬ ‫ب‬ ‫ﻷﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 5 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻳﻀﻴﻊ؟‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ 4 :1‫أ‬ :5‫أ‬ 1 5 4 3 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ :2‫أ‬ 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﺤﺪ‬ ‫ﻣﻨﻬﺎ‬ ‫واﻟﻘﻀﺎء‬ ‫ﻋﻠﻴﻬﺎ؟‬ ‫ﺛﻴﺮ‬ ‫ﺗﺄ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﻋﲆ‬ ‫ت‬ ‫ﺘﺼﺎدا‬ ‫اﻻﻗ‬ ‫ﺔ‬‫اﻟﻤﺤﻠﻴ‬ ‫ﺔ؟‬‫واﻟﻮﻃﻨﻴ‬ 2 ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻛﻤﻮاﻃﻦ‬ ‫ﺴﺆول؟‬‫ﻣ‬ 3 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 4 ‫اﻟﻤﻌﻴﺎر‬ 8: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ت‬ ‫ﺛﺎ‬ ‫ﺒﻌﺎ‬ ‫اﻻﻧ‬ (‫ث‬ ‫ﺘﻠﻮ‬ ‫واﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻮﻧﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫إﻋﺎدة‬ ‫ﻳﺮ؟‬ ‫ﺘﺪو‬ ‫اﻟ‬ 2 1 5 4 3 2 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 1 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ت‬ ‫ﺘﻤﻌﺎ‬ ‫ﺑﺎﻟﻤﺠ‬ ‫ﺔ‬‫اﻟﻤﺤﻠﻴ‬ .‫ﺔ‬‫واﻟﻮﻃﻨﻴ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﻌﻮﻗﺎ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻟﻺدراك‬ ‫ﻲ‬ ‫ﺘﻤﺎﻋ‬ ‫اﻻﺟ‬ ‫ﻟﻤﻔﻬﻮم‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫س‬ 4: 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺛﺮ‬ ‫ﻷ‬ ‫ا‬ ‫ﻲ‬ ‫ﺒﻴﺌ‬ ‫اﻟ‬ ‫ﺗﻚ؟‬ ‫ﻟﻌﻤﻠﻴﺎ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫اﻟﻀﻮﺿﺎء‬ ،‫واﻹزﻋﺎج‬ 5 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :5‫س‬ 2 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ :1‫س‬ :2‫س‬ 1 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﺠﺰأة‬ ‫وﻣﺤﺪدة‬ ‫ﺒﻬﺎ‬ ‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺐ‬‫ﺴ‬‫ﺣ‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﻷوﻟﻮ‬ ‫ا‬ :4‫أ‬ :3‫أ‬ 2 5 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﻌﻮﻗﺎ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻟﻺدراك‬ ‫ﻲ‬ ‫ﺘﻤﺎﻋ‬ ‫اﻻﺟ‬ ‫ﻟﻤﻔﻬﻮم‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ 2 :3‫س‬ 4 Machine Translated by Google
‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺘﻮﻗﻌﺎ‬ ‫واﻟ‬ ‫ب‬ ‫ﻷﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ ‫ﻣﺎ‬ ‫ﺋﺰ‬ ‫اﻟﺠﻮا‬ ‫ﺔ‬‫ﺳﻤ‬ ‫ﻷو‬ ‫وا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺖ‬‫ﺣﺼﻠ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﻣﻦ‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ 4 :6‫ج‬ ‫ﺔ‬‫ﺘﻐﻄﻴ‬ ‫اﻟ‬ /‫ﺔ‬‫اﻹﻋﻼﻣﻴ‬ ‫ﺔ‬‫اﻟﺼﺤﻔﻴ‬ ‫ﺘﻬﺎ‬ ‫ﺳﻤﻌ‬ ‫و‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫؟‬ ‫دﻗﻴﻖ‬ ‫ﻋﻤﻞ‬ (‫ﻲ‬ ‫ﺗﻄﻮﻋ‬ 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ : ‫س‬ ‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ ‫ﺔ‬‫واﻟﻤﺸﺎرﻛ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ت؟‬ ‫ﺘﻤﻌﺎ‬ ‫اﻟﻤﺠ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﻷﻋﻤﺎل‬ ‫ا‬ ‫ﺔ‬‫ﻳ‬ ‫اﻟﺨﻴﺮ‬ ‫و‬ 2 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ت‬ ‫ﺘﻤﻌﺎ‬ ‫ﺑﺎﻟﻤﺠ‬ ‫ﺔ‬‫اﻟﻤﺤﻠﻴ‬ .‫ﺔ‬‫واﻟﻮﻃﻨﻴ‬ ‫ﺘﻬﻼك‬ ‫ﺳ‬ ‫ا‬ ‫ﺑﺎء‬ ‫اﻟﻜﻬﺮ‬ (‫واﻟﻤﺎء‬ 3 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫و‬ 4 ‫اﻟﻤﻌﻴﺎر‬ 8: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ :8‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫اﻹ‬ ‫ﺔ‬‫ﺒﻴ‬ ‫ﺴﻠ‬‫واﻟ‬ 2 1 5 4 3 2 1 5 4 3 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﺴﻴﻢ‬‫ﺗﻘ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻫﺎ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﻚ‬ ‫ﻫﻤ‬ ‫ﺴﺎ‬‫ﻣ‬ ‫ﻓﻴﻬﺎ؟‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﺔ‬‫ﻫ‬ ‫ﻧﺰا‬ :8‫ج‬ 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﻤﺨﺎﻃﺮ‬ ‫ﺔ‬‫اﻟﺼﺤﻴ‬ ‫ث؟‬ ‫واﻟﺤﻮاد‬ 5 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :01‫س‬ 2 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 :7‫س‬ 1 :6‫س‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ : ‫ج‬ ‫اﻟﺠﻤﻬﻮر؟‬ 2 5 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :01‫أ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫ا‬ ‫اﻟﻤﺮاﻓﻖ؟‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ 2 :7‫ج‬ 4 Machine Translated by Google
2 ‫ﺋﺪ‬ ‫اﻟﻌﺎ‬ ‫ﻋﲆ‬ (‫ﻷﺻﻮل‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﺠﺰأة‬ ‫وﻣﺤﺪدة‬ ‫ﺒﻬﺎ‬ ‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺐ‬‫ﺴ‬‫ﺣ‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﻷوﻟﻮ‬ ‫ا‬ :5‫س‬ 1 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫أداء؟‬ ،‫ت‬ ‫ﺜﻤﺎرا‬ ‫ﺘ‬ ‫ﺳ‬ ‫)اﻻ‬ ،‫ﻫﻼك‬ ‫اﻹ‬ ‫إدارة‬ ،‫ﻷﺻﻮل‬ ‫ا‬ 3 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :1‫أ‬ ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻣﺎ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺘﻬﻼك‬ ‫ﺳ‬ ‫ا‬ ‫اﻟﻤﻮاد؟‬ 5 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ :4‫أ‬ :3‫س‬ 4 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ‬‫اﻟﻤﻴﺰاﻧﻴ‬ ‫ﺔ؟‬‫اﻟﻌﻤﻮﻣﻴ‬ 5 ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫أداء‬ ،‫ﺔ‬‫اﻟﻤﻴﺰاﻧﻴ‬ ‫ت‬ ‫ﻳﺮادا‬ ‫وإ‬ ،‫ت‬ ‫ﺒﻴﻌﺎ‬ ‫اﻟﻤ‬ ،‫ﺑﺎح‬ ‫ﻷر‬ ‫وا‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ 1 ‫اﻟﻤﻌﻴﺎر‬ 9: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 3 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫س‬ 4: :5‫أ‬ :1‫س‬ 2 ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 3 :2‫أ‬ = 1 ‫ﺔ‬‫أدﻟ‬ ‫ﺔ‬‫ﺿﻌﻴﻔ‬ = 5 ‫ﺔ‬‫أدﻟ‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ‬‫ﻳ‬ ‫ﻗﻮ‬ 2 1 ‫ﻣﺎ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﺼﺤ‬ ‫ﺔ‬‫اﻟﻤﺎﻟﻴ‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ ،‫ﺴﻌﺮ‬‫)اﻟ‬ ،‫ﺘﻮﺻﻴﻞ‬ ‫اﻟ‬ ،‫ﺔ‬‫ﻫﻤ‬ ‫ﺴﺎ‬‫اﻟﻤ‬ ‫ﺔ‬‫اﻟﻘﻴﻤ‬ (‫ﺔ‬‫اﻟﻤﻀﺎﻓ‬ 5 :3‫أ‬ 2 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ،‫ﺋﻨﻮن‬ ‫اﻟﺪا‬ ‫ﺐ‬‫ﺴ‬‫ﻧ‬ (‫ﺔ‬‫ﺴﻴﻮﻟ‬‫اﻟ‬ 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ 1 5 4 3 ‫ت‬ ‫ﻋﻤﻠﻴﺎ‬ (‫ﺐ‬‫اﻟﺸﻄ‬ 2 1 5 4 3 2 1 5 4 3 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺘﺪﻓﻖ‬ ‫اﻟ‬ ‫اﻟﻨﻘﺪي؟‬ / ‫ﻳﻨﻮن‬ ‫)اﻟﻤﺪ‬ ‫ﻣﺎ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫أداء‬ ‫ﻳﻦ؟‬ ‫اﻟﻤﻮرد‬ 4 2 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﺄدا‬ ‫اﻟﻤﺨﻄﻂ‬ ‫ﻫﺪﻓﻬﺎ‬ ‫و‬ .‫ﻲ‬ ‫ﺗﻴﺠ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :2‫س‬ 4 ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﻣﻌﺪل‬ ‫دوران‬ ،‫اﻟﻤﺨﺰون‬ ‫ت‬ ‫وﻣﻌﺪﻻ‬ ،‫ب‬ ‫اﻟﻌﻴﻮ‬ (‫ت‬ ‫ﻳﺎ‬ ‫واﻟﻨﻔﺎ‬ 1 ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫و‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google
5 4 3 1 5 4 3 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ،‫ﺳﻌﺎر‬ ‫ﻷ‬ ‫ا‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫اﻟﻤﻨ‬ (‫ﻳﺪة‬ ‫اﻟﺠﺪ‬ 3 :8‫س‬ 5 ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ‬‫ﺣﺼ‬ ‫ﺴﻮق‬‫اﻟ‬ ‫أو‬ ‫اﻟﻘﻄﺎع؟‬ ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ،‫ﺔ‬‫)اﻟﺼﻴﺎﻧ‬ ،‫ﺘﻮﻗﻒ‬ ‫اﻟ‬ ‫ﺗﺞ‬ ‫اﻟﻨﺎ‬ ‫ﻟﻜﻞ‬ (‫ﻣﻮﻇﻒ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ‬‫اﻟﻤﺸﺎرﻛ‬ ‫ﺘﺨﺪام؟‬ ‫ﺳ‬ ‫واﻻ‬ 2 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺔ؟‬‫ﻋﺎﺻﻤ‬ ‫ﺜﻞ‬ ‫)ﻣ‬ ‫ﺔ‬‫اﻟﻤﻠﻜﻴ‬ ‫ﺔ‬‫ﻳ‬ ‫اﻟﻔﻜﺮ‬ ‫ت‬ ‫ﺑﺮاءا‬ ‫و‬ ‫ﺘﺮاع‬ ‫اﻻﺧ‬ ‫ت‬ ‫ﺗﺎوا‬ ‫واﻹ‬ ‫ﺘﻜﺎر‬ ‫ﺑ‬ ‫واﻻ‬ :8‫ج‬ 1 :7‫ج‬ 2 2 1 5 4 3 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﺴﻴﻢ‬‫ﺗﻘ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻫﺎ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ 2 1 5 4 3 ‫اﻟﻤﻌﻴﺎر‬ 9: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ؟‬‫ﺘﺎﺟﻴ‬ ‫اﻹﻧ‬ : ‫ج‬ :7‫س‬ 4 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ 5 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ ‫ت؟‬ ‫ﻣﺮا‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ،‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ت‬ ‫دورا‬ ،‫ﺘﺎج‬ ‫اﻹﻧ‬ ‫ﻣﻦ‬ ‫ﺖ‬‫وﻗ‬ ‫ﻳﻢ‬ ‫ﺗﻘﺪ‬ ‫ﺐ‬‫اﻟﻄﻠ‬ ‫إﱃ‬ ،‫ﺴﻠﻴﻢ‬‫ﺘ‬ ‫اﻟ‬ ‫ﺖ‬‫واﻟﻮﻗ‬ ‫ﻣﻦ‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫ﺘﺞ‬ ‫اﻟﻤﻨ‬ ‫إﱃ‬ (‫ﺴﻮق‬‫اﻟ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﺔ‬‫ﻣﻼءﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﻟﺮﺻﺪ‬ ‫ﺔ‬‫اﻟﻘﻴﻤ‬ ‫ﺔ؟‬‫ﻳ‬ ‫اﻟﻔﻜﺮ‬ 2 : ‫س‬ 4 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﺄدا‬ ‫اﻟﻤﺨﻄﻂ‬ ‫ﻫﺪﻓﻬﺎ‬ ‫و‬ .‫ﻲ‬ ‫ﺗﻴﺠ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ :6‫ج‬ ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫دورة‬ ‫ﺘﺞ‬ ‫اﻟﻤﻨ‬ ‫ﺔ؟‬‫واﻟﺨﺪﻣ‬ :6‫س‬ 2 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ :01‫أ‬ :01‫س‬ 1 4 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫أداء‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ 1 ‫ﺔ؟‬‫ﻣﻌﺮﻓ‬ 3 ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫و‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google
1200 ‫ﺴﻞ‬‫ﺑﺮوﻛ‬ ‫ﺑﻠﺠﻴﻜﺎ‬ :‫ﺗﻒ‬ ‫ﻫﺎ‬ 11 35 775 2 +32 :‫ﺲ‬ ‫ﻓﺎﻛ‬ 96 35 775 2 +32 ‫ﺔ‬‫ﺴ‬‫ﺳ‬ ‫اﻟﻤﺆ‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻷورو‬ ‫ا‬ ‫ﻹدارة‬ ‫اﻟﺠﻮدة‬ ‫ﺷﺎرع‬ ‫ﺒﻠﻴﺎد‬ ‫اﻟ‬ 11 ‫ﻳﺮﺟﻰ‬ ‫ﺳﺎل‬ ‫إر‬ ‫ﺗﻜﻢ‬ ‫ﺗﻌﻠﻴﻘﺎ‬ ‫ﺗﻜﻢ‬ ‫وﻣﻼﺣﻈﺎ‬ :‫إﱃ‬ © ‫ﺔ‬‫ﺴ‬‫ﺳ‬ ‫اﻟﻤﺆ‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻷورو‬ ‫ا‬ ‫ﻹدارة‬ ‫اﻟﺠﻮدة‬ 2006 ‫ﻳﺪ‬ ‫ﺒﺮ‬ ‫اﻟ‬ :‫ﻲ‬ ‫ﺘﺮوﻧ‬ ‫اﻹﻟﻜ‬ info@efqm.org Machine Translated by Google

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EFQM Self-Assessment QuestionnaireArabic.pdf

  • 2. ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ :2‫س‬ :1‫س‬ • ‫ﺗﺄﻛﺪ‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫اﻟﺸﺨﺼﻴ‬ ‫ﺘﺄﻛﺪ‬ ‫ﻟﻠ‬ ‫ﻣﻦ‬ ‫أن‬ ‫ﺗﻚ‬ ‫ﻋﻤﻠﻴﺎ‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺘﻚ‬ ‫ﺑﻨﻴ‬ ‫و‬ ‫ﺘﻤﺎﺷﻰ‬ ‫ﺗ‬ ‫ﻣﻊ‬ .‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ ‫ﻛﻴﻒ‬ ‫ﻳﺸﺠﻊ‬ ‫اﻟﻘﺎدة‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫ﻫﻤ‬ ‫ﺴﺎ‬‫اﻟﻤ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺗﺤﻘﻴﻖ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺔ‬‫واﻟﻤﺸﺎرﻛ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺔ‬‫أﻧﺸﻄ‬ ‫ﺴﻴﻦ؟‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ 1 :01‫أ‬ :4‫أ‬ : ‫ج‬ 2 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ :3‫أ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻘﻮم‬ ‫ﻗﺎدة‬ ‫ﺘﻚ‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫ﺑﻤﺎ‬ :‫ﻲ‬ ‫ﻳﻠ‬ ‫اﻟﻨﻬﺞ؟‬ ‫ﻛﻴﻒ‬ ‫ﻳﻌﻤﻞ‬ ‫اﻟﻘﺎدة‬ ‫ﺔ‬‫ﺑﺎﻟﺸﺮاﻛ‬ ‫ﻣﻊ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫ﺴﻴﻴﻦ؟‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 5 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ :8‫س‬ :5‫أ‬ 4 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﺑﻴﺮ‬ ‫ﺘﺪا‬ ‫اﻟ‬ ‫ﺔ‬‫ﻟﻤﺮاﺟﻌ‬ ‫و‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻳﺎ‬ ‫ﻷوﻟﻮ‬ ‫ا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻢ‬ ‫ﻳﻬ‬ ‫ﺑﻬﺎ‬ ‫اﻟﻘﺎدة‬ ‫ﺘﻤﺮار؟‬ ‫ﺳ‬ ‫ﺑﺎ‬ 5 4 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺑﺎﻟﻌﻤﻼء‬ ‫ﻳﻦ‬ ‫واﻟﻤﻮرد‬ ‫واﻟﻤﻮﻇﻔﻴﻦ‬ .‫ﺘﻤﻊ‬ ‫واﻟﻤﺠ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫اﻟﻘﻴﻢ‬ ‫ت‬ ‫ﺴﻠﻮﻛﻴﺎ‬‫واﻟ‬ ‫ﺔ‬‫ﺳﻴ‬ ‫ﺳﺎ‬ ‫ﻷ‬ ‫ا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﻳﺪﻋﻤﻬﺎ‬ ‫اﻟﻘﺎدة‬ ‫ﻲ‬ ‫ﺘ‬ ‫واﻟ‬ ‫ﺗﺤﻜﻢ‬ ‫ﺔ‬‫ﻛﻴﻔﻴ‬ ‫ﻋﻤﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ :01‫س‬ ‫اﻟﻤﻌﻴﺎر‬ 1: ‫اﻟﻘﻴﺎدة‬ 3 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺻﻮﻓ‬ ‫ﺿﺪ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ .‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻘﻮم‬ ‫اﻟﻘﺎدة‬ ‫ﺘﻮﺻﻴﻞ‬ ‫ﺑ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﻟﻠﻤﻮﻇﻔﻴﻦ؟‬ : ‫س‬ ‫ﻣﺎ‬ ‫ﻫﻮ‬ ‫ﻧﻤﻂ‬ ‫اﻟﻘﻴﺎدة‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ 1 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ 3 ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ :5‫س‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ • ‫ر‬ّ ‫ﻮ‬‫ﻃ‬ ‫ﺎ‬ً‫ﻫﺪﻓ‬ ‫ﺎ‬ً‫ﻫﺪﻓ‬ ‫و‬ ‫ا‬ً‫ر‬‫ودو‬ ‫ﺎ‬ً‫ﺟ‬‫وﻧﻤﻮذ‬ ‫ﺎ‬ً‫ﺒ‬ ‫ﺳ‬ ‫ﻣﻨﺎ‬ ‫ﻟﻠﻘﻴﻢ‬ ‫ت‬ ‫ﻷﺧﻼﻗﻴﺎ‬ ‫وا‬ ‫ت‬ ‫ﺴﻠﻮﻛﻴﺎ‬‫واﻟ‬ :7‫ج‬ 5 :6‫ج‬ 2 ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫ﻣﺎذا‬ ‫ﻳﻔﻌﻞ‬ ‫اﻟﻘﺎدة‬ ‫ﺘﻌﺮف‬ ‫ﻟﻠ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫ﻫﻤ‬ ‫ﺴﺎ‬‫ﻣ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫واﻟﻤﻮﻇﻔﻴﻦ؟‬ :3‫س‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ :1‫أ‬ ‫ﻣﻦ‬ ‫ﻫﻢ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫ﺴﻴﻮن‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫وﻛﻴﻒ‬ ‫ﻳﺤﺪد‬ ‫اﻟﻘﺎدة‬ ‫ﺗﻬﻢ‬ ‫ﺘﻴﺎﺟﺎ‬ ‫اﺣ‬ ‫ﺒﻮن‬ ‫ﺘﺠﻴ‬ ‫ﺴ‬‫ﻳ‬ ‫و‬ ‫ﻟﻬﺎ‬ :2‫أ‬ ‫وﺻﻒ‬ ‫دور‬ ‫اﻟﻘﺎدة‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﻏﺮض‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ :8‫ج‬ :7‫س‬ 4 2 ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ ‫ﻫﻞ‬ ‫و‬ ‫ﺗﻢ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻴﺢ‬ ‫ﻳ‬ ‫اﻟﻘﺎدة‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﻟﺪﻋﻢ‬ ‫اﻟﻨﺎس‬ ‫ﺘﻤﺎع‬ ‫ﺳ‬ ‫واﻻ‬ ‫إﻟﻴﻬﻢ؟‬ ‫س‬ 4: 3 :6‫س‬ 1 Machine Translated by Google
  • 3. :2‫س‬ 1 ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺔ‬‫ﻣﻮاءﻣ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ت‬ ‫ﻳﺎ‬ ‫واﻟﻐﺎ‬ ‫ﺔ‬‫ﻳ‬ ‫اﻟﻔﺮد‬ ‫ﺔ‬‫واﻟﺠﻤﺎﻋﻴ‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 4 :01‫أ‬ :4‫أ‬ : ‫ج‬ 1 :3‫أ‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ ‫اﻟﻨﻬﺞ؟‬ :6‫س‬ 3 ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺔ‬‫ﻟﻠﻤﺮاﺟﻌ‬ ‫و‬ :8‫س‬ :5‫أ‬ 2 ‫وﻗﺪ‬ ‫ﺗﻢ‬ ‫ت‬ ‫ﺴﻴﻨﺎ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ؟‬‫ﻟﻠﻤﻨﻈﻤ‬ 3 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺒﻊ‬ ‫ﺘ‬ ‫ﺗ‬ ‫ﻧﺸﺎط‬ ‫ﺲ؟‬ ‫اﻟﻤﻨﺎﻓ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺑﻴﺎﻧﺎ‬ ‫ﻷداء‬ ‫ا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺑﻤﺮاﺟﻌ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﻣﺎ‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻧﺸﺮ‬ ‫ﺘﻚ‬ ‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫ا‬ ‫ﺴﻴﺮ‬‫ﻳ‬ ‫ﻋﲆ‬ ‫ﻳﻖ‬ ‫اﻟﻄﺮ‬ ‫اﻟﺼﺤﻴﺢ؟‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ :1‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﻌﻠﻮﻣﺎ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺠﻤﻌﻬﺎ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫و‬ ‫ﻳﺪ‬ ‫ﺘﺤﺪ‬ ‫ﻟ‬ ‫ﺴﻮق‬‫اﻟ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺘﻌﻤﻞ‬ ‫ﺳ‬ ‫ﻓﻴﻪ‬ ‫ﻵن‬ ‫ا‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺒﻞ؟‬ ‫ﺘﻘ‬ ‫ﺴ‬‫اﻟﻤ‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ :7‫س‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺔ‬‫ﻣﺮاﺟﻌ‬ ‫ﺔ‬‫ﻓﻌﺎﻟﻴ‬ ‫ﺘﻚ‬ ‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫ا‬ :3‫س‬ 5 4 ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫اﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫و‬ ‫ب‬ ‫أﺻﺤﺎ‬ .‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ 1 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫وﺻﻒ‬ ‫ﺔ‬‫ﻋﻤﻠﻴ‬ ‫ﺘﺨﻄﻴﻂ‬ ‫اﻟ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ :7‫ج‬ :1‫أ‬ :6‫ج‬ 5 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ : ‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻮﻗﻊ‬ ‫ﺗ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫اﺣ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ،‫)اﻟﻌﻤﻼء‬ ،‫اﻟﻤﻮﻇﻔﻮن‬ ،‫ﻫﻤﻴﻦ‬ ‫ﺴﺎ‬‫اﻟﻤ‬ (‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫ﺑ‬ ‫ﺬ‬ ‫ﺗﻨﻔﻴ‬ ‫و‬ ‫ﺔ‬‫وﻣﺮاﺟﻌ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ 3 :5‫س‬ :2‫أ‬ 2 ‫اﻟﻤﻌﻴﺎر‬ 2: ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ :8‫ج‬ ‫ﻛﻴﻒ‬ ‫ﺑﻊ‬ ‫ﺘﺎ‬ ‫ﺗ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ :1‫س‬ 5 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ :01‫س‬ ‫س‬ 4: 2 ‫ﻛﻴﻒ‬ ‫ﺗﺤﺪد‬ ‫ت‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ ‫ﺔ‬‫ﻷﻧﺸﻄ‬ ‫ا‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ‬ ‫ﺧﻄ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ 4 ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
  • 4. :2‫أ‬ 1 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ :8‫ج‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 4 :5‫س‬ :01‫س‬ 1 ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫ت‬ ‫ﻣﻬﺎرا‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺘﺄﻛﺪ‬ ‫ﻟﻠ‬ ‫ﻣﻦ‬ ‫أن‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻳﻬﺎ‬ ‫ﻟﺪ‬ ‫اﻟﻘﺪرة‬ ‫ﻋﲆ‬ ‫ﺗﺤﻘﻴﻖ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ؟‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ،‫اﻟﻨﺎس‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫دﻋﻢ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺘﺸﻐﻴﻞ‬ ‫واﻟ‬ ‫اﻟﻔﻌﺎل‬ .‫ﺗﻬﺎ‬ ‫ﻟﻌﻤﻠﻴﺎ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫اﻟﻔﺮص‬ ‫ﺔ‬‫اﻟﻤﻘﺪﻣ‬ ‫ﺘﻤﻜﻴﻦ‬ ‫ﻟ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﻦ‬ ‫ﺔ‬‫اﻟﻤﺸﺎرﻛ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﻓﺮص‬ ‫ﺴﻴﻦ؟‬‫ﺘﺤ‬ ‫اﻟ‬ 3 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ :8‫س‬ :6‫س‬ 2 ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ :4‫أ‬ 3 :1‫س‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ :2‫س‬ :01‫أ‬ ‫اﻟﻤﻌﻴﺎر‬ 3: ‫ﻷﺷﺨﺎص‬ ‫ا‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺑﺈدارة‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫وإﻃﻼق‬ ‫ﺗﻬﺎ‬ ‫إﻣﻜﺎﻧﺎ‬ :1‫أ‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺔ‬‫ﻣﻮاءﻣ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﻫﺪاف‬ ‫أ‬ ‫ت‬ ‫ﻳﺎ‬ ‫وﻏﺎ‬ ‫ﻳﻖ‬ ‫اﻟﻔﺮ‬ ‫واﻟﻔﺮد؟‬ : ‫ج‬ :3‫أ‬ 5 4 1 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ :5‫أ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫ﺘﺄﻛﺪ‬ ‫اﻟ‬ ‫ﻣﻦ‬ ‫أن‬ ‫ﺔ‬‫ﺧﻄ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ‬‫ﻳ‬ ‫ﺒﺸﺮ‬ ‫اﻟ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﺘﻤﺎﺷﻰ‬ ‫ﺗ‬ ‫ﻣﻊ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ؟‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺴﺎﻋﺪة‬‫ﻟﻠﻤ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ﺋﻬﻢ؟‬ ‫أدا‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ،‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﺗﺨﻄﻴﻂ‬ ،‫اﻟﻤﻮارد‬ ،‫ﺘﻮﻇﻴﻒ‬ ‫اﻟ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫اﻟ‬ ،‫ﻲ‬ ‫اﻟﻮﻇﻴﻔ‬ ‫ﺗﻜﺎﻓﺆ‬ ،‫اﻟﻔﺮص‬ (‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ :7‫س‬ 5 ‫اﻟﻨﻬﺞ؟‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ ‫ﻗﻢ‬ ‫ﺑﻮﺻﻒ‬ ‫ت‬ ‫ﻋﻤﻠﻴﺎ‬ ‫ﺗﺼﺎل‬ ‫اﻻ‬ ‫ﺔ‬‫ﺘﺨﺪﻣ‬ ‫ﺴ‬‫اﻟﻤ‬ ‫ﺑﻘﺎء‬ ‫ﻹ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻋﲆ‬ ‫اﻃﻼع‬ ‫ﺋﻢ‬ ‫دا‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺴﻴﺎ‬‫ﺑﺎﻟ‬ ‫ﺔ‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺔ‬‫وﻣﺸﺎرﻛ‬ ‫ﺔ‬‫اﻟﻤﻌﺮﻓ‬ ‫ت‬ ‫ﺳﺎ‬ ‫واﻟﻤﻤﺎر‬ ‫اﻟﺠﻴﺪة‬ ‫ﺴﻤﺎح‬‫واﻟ‬ ‫ت‬ ‫ﺘﻌﻠﻴﻘﺎ‬ ‫ﺑﺎﻟ‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﺘﺼﺎﻋﺪ‬ ‫اﻟ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻨﻚ‬ ‫اﻟﺤﺼﻮل‬ ‫ﻋﲆ‬ ‫ت‬ ‫ﺗﻌﻠﻴﻘﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺳﻴﺎ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﺒﺸﺮ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫و‬ ‫ﺗﻢ‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ 3 ‫ﻛﻴﻒ‬ ‫ﺗﺸﺠﻊ‬ ‫ﺗﺪﻋﻢ‬ ‫و‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺘﺤﻘﻴﻖ‬ ‫ﻟ‬ ‫ﺗﻬﻢ؟‬ ‫إﻣﻜﺎﻧﺎ‬ :3‫س‬ 2 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ : ‫س‬ :7‫ج‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺳﻴﺎ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ‬‫ﻳ‬ ‫ﺒﺸﺮ‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ 5 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﺑﻴﺮ‬ ‫ﺘﺪا‬ ‫اﻟ‬ ‫ﺔ‬‫ﻟﻤﺮاﺟﻌ‬ ‫و‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ل‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺴﻴﺎ‬‫اﻟ‬ ‫اﻟﻤﻮﺟﻮدة‬ ‫ﺘﺤﻔﻴﺰ‬ ‫ﻟ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻫﻢ؟‬ ‫ﻳﺮ‬ ‫ﺗﻘﺪ‬ ‫و‬ ‫س‬ 4: 2 :6‫ج‬ 4 ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
  • 5. :2‫س‬ 1 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ ‫ب؟‬ ‫ﺘﺮا‬ ‫اﻗ‬ ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ت‬ ‫ﺘﻘﻨﻴﺎ‬ ‫اﻟ‬ ‫ﺔ؟‬‫اﻟﻨﺎﺷﺌ‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 4 :01‫أ‬ :4‫أ‬ : ‫ج‬ 1 ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ :3‫أ‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺘﺨﻄﻴﻂ‬ ‫ﺑ‬ ‫وإدارة‬ ‫ت‬ ‫اﻟﺸﺮاﻛﺎ‬ ‫ﺔ‬‫اﻟﺨﺎرﺟﻴ‬ ‫واﻟﻤﻮارد‬ ،‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫دﻋﻢ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺘﺸﻐﻴﻞ‬ ‫واﻟ‬ ‫اﻟﻔﻌﺎل‬ .‫ﺗﻬﺎ‬ ‫ﻟﻌﻤﻠﻴﺎ‬ ‫اﻟﻨﻬﺞ؟‬ :6‫س‬ 3 ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺔ‬‫ﻟﻠﻤﺮاﺟﻌ‬ ‫و‬ :8‫س‬ :5‫أ‬ 2 ‫وﻗﺪ‬ ‫ﺗﻢ‬ ‫ت‬ ‫ﺴﻴﻨﺎ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﺨﺼﻴﺺ‬ ‫اﻟﻤﻮارد‬ ‫ﺔ‬‫اﻟﻤﺎﻟﻴ‬ ‫ﻟﺪﻋﻢ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ 3 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ﺔ‬‫اﻟﻌﻼﻗ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺑﻄﻚ‬ ‫ﺗﺮ‬ ‫ﺑﺎﻟﺸﺮﻛﺎء‬ ‫ﺴﻴﻴﻦ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻫﻞ‬ ‫و‬ ‫ﺬا‬ ‫ﻫ‬ ‫ﻳﻀﻴﻒ‬ ‫ﺔ‬‫ﻗﻴﻤ‬ ‫إﱃ‬ ‫ﺔ‬‫ﺴﻠ‬‫ﺳﻠ‬ /‫ﺋﻚ‬ ‫ﻋﻤﻼ‬ ‫ﻳﻚ؟‬ ‫ﻣﻮرد‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺒﺎدل‬ ‫ﺗ‬ ‫ت‬ ‫اﻟﻤﻌﻠﻮﻣﺎ‬ ‫ﺔ‬‫واﻟﻤﻌﺮﻓ‬ ‫ﺘﻐﻼﻟﻬﺎ‬ ‫ﺳ‬ ‫وا‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫اﻟﻤﻌﻴﺎر‬ :‫ﺑﻊ‬ ‫اﻟﺮا‬ ‫ت‬ ‫اﻟﺸﺮاﻛﺎ‬ ‫واﻟﻤﻮارد‬ ‫ﻣﻦ‬ ‫ﻫﻢ‬ ‫ﺷﺮﻛﺎؤك‬ ‫ﺴﻴﻮن؟‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻫﻞ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻌﻼﻗ‬ ‫ﻣﻌﻬﻢ‬ ‫ﻣﻦ‬ ‫ﺚ‬‫ﺣﻴ‬ ‫ﺘﻬﻢ‬ ‫ﻫﻤ‬ ‫ﺴﺎ‬‫ﻣ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ :7‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺟﻤﻊ‬ ‫ت‬ ‫اﻟﻤﻌﻠﻮﻣﺎ‬ ‫ﺔ‬‫واﻟﻤﻌﺮﻓ‬ ‫ﺗﻨﻈﻴﻤﻬﺎ‬ ‫و‬ ‫ﺗﻬﺎ‬ ‫وإدار‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺴﻴﺎ‬‫اﻟ‬ ‫ﺔ‬‫اﻟﻤﺎﻟﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ؟‬‫ﻟﻠﻤﻨﻈﻤ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ،‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ت‬ ‫دورا‬ ،‫ﺗﻴﺮ‬ ‫اﻟﻔﻮا‬ ‫ﺗﻘﻴﻴﻢ‬ ،‫ﺜﻤﺎر‬ ‫ﺘ‬ ‫ﺳ‬ ‫اﻻ‬ ‫إدارة‬ (‫اﻟﻤﺨﺎﻃﺮ‬ 5 4 1 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﺗ‬ ‫إدارة‬ ‫أﺻﻮل‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺘﻬﺎ‬ ‫وﺻﻴﺎﻧ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫ﻟ‬ ‫ﺘﺨﺪاﻣﻬﺎ‬ ‫ﺳ‬ ‫ا‬ ‫ﻳﺎدة‬ ‫وز‬ ‫دورة‬ ‫ﺗﻬﺎ؟‬ ‫ﺣﻴﺎ‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ :7‫ج‬ :1‫أ‬ :6‫ج‬ 5 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ : ‫س‬ :3‫س‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ 3 :5‫س‬ :2‫أ‬ 2 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ :8‫ج‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺑﺈدارة‬ ‫ﺘﻐﻼل‬ ‫ﺳ‬ ‫وا‬ ‫ﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬ ‫اﻟ‬ ‫ﻟﺪﻋﻢ‬ ‫ﺔ؟‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ :1‫س‬ 5 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ل‬ :01‫س‬ ‫س‬ 4: 2 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺒﻌ‬ ‫ﺘ‬ ‫اﻟﻤ‬ ‫ﻹدارة‬ ‫ﺘﻬﻼك‬ ‫ﺳ‬ ‫ا‬ ‫اﻟﻤﻮاد‬ ‫ﺔ‬‫واﻟﻄﺎﻗ‬ ‫ﺗﻘﻠﻴﻞ‬ ‫و‬ ‫ت؟‬ ‫ﻳﺎ‬ ‫اﻟﻨﻔﺎ‬ 4 ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
  • 6. :2‫س‬ :1‫س‬ ‫اﻟﻤﻌﻴﺎر‬ 5: ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫واﻟﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﺔ‬‫ﺧﻄ‬ ‫ﺬ‬ ‫ﺘﻨﻔﻴ‬ ‫اﻟ‬ ‫ﻣﻊ‬ ‫ﺬا‬ ‫ﻫ‬ ‫اﻹﻃﺎر‬ ‫ﺐ؟‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﻛﻴﻒ‬ ‫ﻳﻤﻜﻦ‬ ‫ﻟﻠﻌﻤﻼء‬ ‫اﻟﻮﺻﻮل‬ ‫إﱃ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫ﻣﻦ‬ ‫اﻟﻨﻬﺞ؟‬ 2 :01‫أ‬ :4‫أ‬ : ‫ج‬ 3 ‫ﻫﻞ‬ ‫ﻣﺪى‬ ‫ﺔ‬‫ﻫﻤﻴ‬ ‫أ‬ :3‫أ‬ ‫اﻟﻨﺸﺮ‬ ‫إﱃ‬ ‫أي‬ ‫ﺔ‬‫درﺟ‬ ‫ﺒﺢ‬ ‫أﺻ‬ ‫اﻟﻨﻬﺞ‬ ‫واﺿﺤﺎ؟‬ ‫ﻛﺎن‬ ‫اﻟﻨﻬﺞ‬ ‫ﻫﻞ‬ ‫ﺗﻘﻮم‬ ‫ت‬ ‫ﺳﺎ‬ ‫ﺑﻤﻤﺎر‬ ‫ﺘﻌﻠﻢ‬ ‫اﻟ‬ ‫ﺑﺪاع‬ ‫واﻹ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺘﻜﺎر؟‬ ‫ﺑ‬ ‫واﻻ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺗﺸﺠﻴﻊ‬ ‫ﺑﺪاع‬ ‫اﻹ‬ ‫ﺘﻜﺎر‬ ‫ﺑ‬ ‫واﻻ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫ﻟ‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫ﻣﻨ‬ ‫ت‬ ‫وﺧﺪﻣﺎ‬ ‫ﺔ؟‬‫ﺴﻴ‬‫ﺗﻨﺎﻓ‬ 1 ‫اﻟﻨﻬﺞ؟‬ :8‫س‬ :5‫أ‬ 5 ‫ﺗﻢ‬ ‫ﻳﻤﻪ‬ ‫ﺗﻘﺪ‬ ‫إﱃ‬ ‫س‬ 4: 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ﺔ‬‫ﻳ‬ ‫ﺘﺠﺎر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ؟‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﻫﻨﺎك‬ ‫ﻣﻨﻈﻢ‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻚ‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫ﺒﻴﺎن‬ ‫ﺘ‬ ‫ﺳ‬ ‫ﺑﺎ‬ ‫اﻟﻌﻤﻼء‬ ‫ﻳﺪ‬ ‫ﺘﺤﺪ‬ ‫ﻟ‬ ‫ﻳﺰ‬ ‫ﺗﻌﺰ‬ ‫و‬ ‫رﺿﺎ‬ ‫اﻟﻌﻤﻼء؟‬ ‫ب‬ ‫ﺘﺮ‬ ‫ﻳﻘ‬ 4 ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫اﻟﻨﻬﺞ؟‬ :7‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻌﺎﻣﻞ‬ ‫ﺗ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻣﻊ‬ ‫ردود‬ ‫اﻟﻔﻌﻞ‬ ‫ﻣﻦ‬ ‫اﻟﻌﻤﻼء؟‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫ا‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﻳﺪ‬ ‫ﺘﺤﺪ‬ ‫ﻟ‬ ‫ﻓﺮص‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ 2 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﺑﺎﻟﻨ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺑﻞ‬ ‫ﻣﻘﺎ‬ ‫اﻟﻨﻬﺞ‬ ‫واﻟﻨﺸﺮ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫واﻟ‬ ‫ﺔ‬‫واﻟﻤﺮاﺟﻌ‬ .‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ 4 ‫وﻗﺪ‬ ‫ﺗﻢ‬ ‫ت‬ ‫ﺴﻴﻨﺎ‬‫ﺘﺤ‬ ‫اﻟ‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫ا‬ ‫ث‬ ‫ﺑﺤﺎ‬ ‫أ‬ ‫ﺴﻮق‬‫اﻟ‬ ‫واﻟﻌﻤﻼء‬ ‫ﺴﻴﻦ‬‫واﻟﻤﻨﺎﻓ‬ ‫ﺘﺼﻤﻴﻢ‬ ‫ﻟ‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫اﻟﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﻲ‬ ‫ﺒ‬ ‫ﺗﻠ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫اﻟﻌﻤﻼء؟‬ = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻓﻬﻞ‬ ‫ﻳﺪﻋﻢ‬ ‫اﻟﻨﻬﺞ‬ ‫ﺒﻖ‬ ‫اﻟﻤﻄ‬ ‫ﻵﺧﺮ؟‬ ‫ا‬ :7‫ج‬ :1‫أ‬ :6‫ج‬ 3 ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ﺔ‬‫ﻟﻠﻤﺮاﺟﻌ‬ ‫و‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺔ‬‫اﻟﻔﻌﺎﻟﻴ‬ : ‫س‬ :3‫س‬ ‫ﻛﻴﻒ‬ ‫ﺗﻘﻮم‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﺘﺼﻤﻴﻢ‬ ‫ﺑ‬ ‫وإدارة‬ ‫ﺴﻴﻦ‬‫ﺗﺤ‬ ‫و‬ ‫ﺗﻬﺎ‬ ‫ﻋﻤﻠﻴﺎ‬ ‫ﻣﻦ‬ ‫أﺟﻞ‬ ‫دﻋﻢ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻹ‬ ‫وإرﺿﺎء‬ ‫اﻟﻌﻤﻼء‬ ‫ب‬ ‫وأﺻﺤﺎ‬ ‫ﺔ‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻳﻦ‬ ‫ﻵﺧﺮ‬ ‫ا‬ ‫ﺑﺸﻜﻞ‬ .‫ﻛﺎﻣﻞ‬ 1 :5‫س‬ :2‫أ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ :8‫ج‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﻳﺞ‬ ‫ﺘﺮو‬ ‫اﻟ‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫ﻟﻠﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﺘﺎﺟﻬﺎ‬ ‫وإﻧ‬ ‫ﺴﻠﻴﻤﻬﺎ‬‫ﺗ‬ ‫و‬ ‫ﺘﻬﺎ‬ ‫وﺧﺪﻣ‬ ‫ﻟﻠﻌﻤﻼء؟‬ 5 3 ‫إذا‬ ‫ﻛﺎن‬ ‫ﻷﻣﺮ‬ ‫ا‬ ،‫ﺬﻟﻚ‬ ‫ﻛ‬ ‫ﻫﻞ‬ ‫ﺖ‬‫ﺘﺨﺪﻣ‬ ‫ﺳ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﻳﻚ‬ ‫ﻟﺪ‬ ‫ﺑﻴﺮ‬ ‫ﺗﺪا‬ ‫ل‬ :01‫س‬ ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺑﻼغ‬ ‫اﻹ‬ ‫ﻋﻦ‬ ‫ت‬ ‫ﺘﻐﻴﻴﺮا‬ ‫اﻟ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ﺚ‬‫ﻳ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﻳ‬ ‫ﺘﺪر‬ ‫اﻟ‬ ‫ﻟﻀﻤﺎن‬ ‫ﺗﺤﻘﻴﻖ‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ ‫ﺔ؟‬‫ﺘﻮﻗﻌ‬ ‫اﻟﻤ‬ 5 4 :6‫س‬ 2 ‫ﻛﻴﻒ‬ ‫ﺘﻢ‬ ‫ﻳ‬ ‫ﺣﻞ‬ ‫ت‬ ‫ﻣﺸﻜﻼ‬ ‫ﺔ‬‫اﻟﻮاﺟﻬ‬ ‫أو‬ ‫ت‬ ‫اﻟﺼﺮاﻋﺎ‬ ‫داﺧﻞ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫)ﻗﺪ‬ ‫ﻳﻜﻮن‬ ‫ﺬا‬ ‫ﻫ‬ ‫ﺑﻴﻦ‬ ‫ﺋﻒ‬ ‫وﻇﺎ‬ ‫ﺔ‬‫ﺘﻠﻔ‬ ‫ﻣﺨ‬ ‫أو‬ ‫ﺒﺮ‬ ‫ﻋ‬ ‫ت‬ ‫اﻟﻌﻤﻠﻴﺎ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﻫﺎ‬ ‫ﻳﺮ‬ ‫ﺗﺪ‬ ‫ﺲ‬ ‫ﻧﻔ‬ ‫ﺋﻒ‬ ‫اﻟﻮﻇﺎ‬ ‫أو‬ ‫ﺋﻒ‬ ‫وﻇﺎ‬ (‫ﺔ‬‫ﺘﻠﻔ‬ ‫ﻣﺨ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫اﻟ‬ ‫ﺴﻴﻦ‬‫ﺘﺤ‬ ‫واﻟ‬ Machine Translated by Google
  • 7. 2 ‫؟‬ ‫دﻗﻴﻖ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ :3‫س‬ ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ 1 5 4 3 :5‫س‬ 5 4 3 ‫اﻟﻮﻻء‬ ‫ﺔ‬‫واﻟﻨﻴ‬ ‫ﻹﻋﺎدة‬ ‫ﺷﺮاء‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫اﻟﻤﻨ‬ ‫ت‬ ‫واﻟﺨﺪﻣﺎ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ؟‬ :1‫س‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ 1 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ :1‫أ‬ 5 ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫دﻋﻢ‬ ‫ت‬ ‫ﺒﻴﻌﺎ‬ ‫اﻟﻤ‬ ‫ت‬ ‫واﻟﻀﻤﺎﻧﺎ‬ ‫ت؟‬ ‫واﻟﻀﻤﺎﻧﺎ‬ ‫ﺔ؟‬‫ﻣﻨﻈﻤ‬ 4 ‫اﻟﻨﻬﺞ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﻳﻘﻮد‬ 2 1 5 4 3 2 1 5 4 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ،‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ،‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ،‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ب‬ ‫اﻟﻌﻴﻮ‬ ‫ت‬ ‫وﻣﻌﺪﻻ‬ ‫اﻟﺨﻄﺄ‬ ‫ﻓﻴﻬﺎ؟‬ ‫اﻟﻤﻌﻴﺎر‬ 6: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻌﻤﻼء‬ 3 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﻌﻤﻼ‬ ‫اﻟﺨﺎرﺟﻴﻴﻦ؟‬ :2‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻤﻬﺎ‬ ‫ﻟ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ 3 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺘﺎح‬ ‫اﻟﻤﻔ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻪ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﺼﻮرة‬ ‫ﺔ‬‫ﺴﻤﻌ‬‫واﻟ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻌﻮن‬ ‫ﺘﻤ‬ ‫ﻳ‬ ‫ﺑﻬﺎ‬ :5‫أ‬ ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺔ‬‫ﻫ‬ ‫ﻧﺰا‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ت‬ ‫ﺒﻴﻌﺎ‬ ‫ﻟﻠﻤ‬ ‫ﻫﺎ؟‬ ‫ﺑﻌﺪ‬ ‫و‬ 5 ‫ﻣﻦ‬ ‫ﻳﺮ‬ ‫ﺗﻘﺮ‬ ‫ﺛﻖ‬ ‫اﻟﻤﻮ‬ ‫اﻟﺨﺎص‬ ‫ﺑﻚ‬ ‫ﻋﻦ‬ ‫ﺟﻮدة‬ ‫ﺗﻚ‬ ‫ﺘﺠﺎ‬ ‫ﻣﻨ‬ ‫ﺗﻚ‬ ‫وﺧﺪﻣﺎ‬ ‫ﺘﻬﺎ‬ ‫وﻗﻴﻤ‬ ‫ﺘﻬﺎ؟‬ ‫ﺛﻮﻗﻴ‬ ‫وﻣﻮ‬ 2 ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ‫س‬ 4: 4 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﺴﻴﻢ‬‫ﺗﻘ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻫﺎ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﻚ‬ ‫ﺘﺠﺎ‬ ‫ﻣﻨ‬ ‫ﺗﻚ؟‬ ‫وﺧﺪﻣﺎ‬ ‫ﻣﻦ‬ ‫ﻫﻢ‬ ‫ﻋﻤﻼؤك‬ ‫ﺴﻴﻮن؟‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﻔﻌﻠﻪ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ؟‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 3 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ :3‫أ‬ :2‫أ‬ 4 2 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :4‫أ‬ 2 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ت‬ ‫وﺟﻬﺎ‬ ‫اﻟﻨﻈﺮ؟‬ 1 ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺘﻮﻗﻌﺎ‬ ‫واﻟ‬ ‫ب‬ ‫ﻷﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google
  • 8. 4 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺴﻴﻤﻬﺎ‬‫ﺗﻘ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﻘﻴﻤ‬ ‫ﺔ‬‫ﺋﻤ‬ ‫اﻟﺪا‬ ‫ﻟﻬﺎ؟‬ 3 ‫اﻟﻨﻬﺞ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﻳﻘﻮد‬ ‫ت؟‬ ‫ﻳﺎ‬ ‫ﺘﻮ‬ ‫ﺴ‬‫اﻟﻤ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﻷﻋﻤﺎل‬ ‫ا‬ ‫ﻳﺪة‬ ‫اﻟﺠﺪ‬ ‫واﻟﻤﻔﻘﻮدة؟‬ 2 1 5 4 3 ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ 2 1 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫ﻧ‬ :7‫ج‬ 2 : ‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫أداء‬ ‫ت؟‬ ‫ﺒﻴﻌﺎ‬ ‫اﻟﻤ‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﺮﺿﺎ‬ ‫واﻟﺸﻜﺎوى‬ 2 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 3 ‫اﻟﻤﻌﻴﺎر‬ 6: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻌﻤﻼء‬ 5 ‫ﻣﺪة‬ ‫اﻟﻌﻤﻴﻞ‬ :01‫س‬ 2 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ 5 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﻌﻤﻼ‬ ‫اﻟﺨﺎرﺟﻴﻴﻦ؟‬ :7‫س‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ :8‫ج‬ 2 :8‫س‬ 4 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺘﺎح‬ ‫اﻟﻤﻔ‬ : ‫ج‬ 1 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :6‫س‬ :6‫ج‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﻋﻤﻼء؟‬ ‫ت؟‬ ‫اﻟﻌﻼﻗﺎ‬ 1 4 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ :01‫أ‬ 5 4 3 1 5 4 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﻔﺎظ‬ ‫اﻻﺣ‬ ‫ﺑﺎﻟﻌﻤﻼء‬ ‫و‬ 3 ‫ﻫﻞ‬ ‫ﺘﺎج‬ ‫ﺗﺤ‬ ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫إﱃ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google
  • 9. ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫س‬ 4: ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ 4 :5‫أ‬ ‫ﺘﻤﻜﻴﻦ‬ ‫اﻟ‬ (‫ﺔ‬‫واﻟﻤﺸﺎرﻛ‬ :5‫س‬ 1 5 4 3 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ ‫ﻣﻊ‬ ‫ﺷﺮوط‬ ‫اﻟﻌﻤﻞ‬ ‫ﻷﺟﻮر‬ ‫وا‬ ‫ﻳﺎ؟‬ ‫واﻟﻤﺰا‬ 3 ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺴﻴﻤﻬﺎ‬‫ﺗﻘ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ :3‫أ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ 2 ‫ﺔ‬‫ﺒ‬ ‫ﺴ‬‫ﻧ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻚ؟‬ ‫ﺴ‬‫ﺳ‬ ‫ﻣﺆ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﻳﺮ‬ ‫ﺘﻄﻮ‬ ‫اﻟ‬ ،‫ﻲ‬ ‫اﻟﻮﻇﻴﻔ‬ 3 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 4 ‫ﻣﻊ‬ ‫ت‬ ‫ﻋﻼﻗﺎ‬ ‫اﻟﻌﻤﻞ‬ ‫ب‬ ‫ﺳﻠﻮ‬ ‫وأ‬ ‫اﻹدارة؟‬ ‫اﻟﻤﻌﻴﺎر‬ 7: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻨﺎس‬ 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ :4‫أ‬ 2 1 5 4 3 2 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ :2‫س‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻳﺤﻘﻖ؟‬ 3 :3‫س‬ 5 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻫﻞ‬ ‫ﻳﺪ‬ ‫ﺗﺮ‬ ‫ﺔ‬‫ﺑﻘ‬ ‫ﻣﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ‫ﻣﻊ‬ ‫ت؟‬ ‫ﺗﺼﺎﻻ‬ ‫اﻻ‬ 2 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 :1‫أ‬ 1 :1‫س‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﻊ‬ ‫ﻓﺮص‬ ‫ﺘﻌﻠﻢ‬ ‫ﻟﻠ‬ ‫و‬ 2 5 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ .‫ﻫﺎ‬ ‫ﺑﺄﻓﺮاد‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﺘﺼﻮر‬ ‫اﻟ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺮﺿﺎ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫اﻹدراك‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ 2 :2‫أ‬ 4 Machine Translated by Google
  • 10. ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 1 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ :01‫أ‬ 5 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ .‫ﻫﺎ‬ ‫ﺑﺄﻓﺮاد‬ :7‫ج‬ 2 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :6‫ج‬ ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ : ‫س‬ 4 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ‬ ‫ﻟﺪوران‬ ‫اﻟﻤﻮﻇﻔﻴﻦ؟‬ :8‫ج‬ 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫ﺘﺎﺟﻴ‬ ‫ﻹﻧ‬ ‫اﻟﻤﻮﻇﻔﻴﻦ؟‬ 4 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ؟‬‫ﺘﻨﻈﻴﻤﻴ‬ ‫اﻟ‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 5 ‫اﻟﻤﻌﻴﺎر‬ 7: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻨﺎس‬ 2 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ث؟‬ ‫اﻟﺤﻮاد‬ 5 4 3 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 2 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﻮى‬ ‫ﺴ‬‫ﻣ‬ ‫ﻳﺮ‬ ‫ﺘﻘﺪ‬ ‫اﻟ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺐ‬‫ﻳﺠ‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﻣﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ت‬ ‫ﻛﻔﺎءا‬ ‫اﻟﻤﻮﻇﻔﻴﻦ‬ ‫ﺗﻬﻢ‬ ‫وﻗﺪر‬ ‫ﻋﲆ‬ ‫اﻹﻧﺠﺎز‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ :01‫س‬ 4 ‫ب‬ ‫اﻟﻐﻴﺎ‬ ‫ت‬ ‫ﻳﺎ‬ ‫ﺘﻮ‬ ‫ﺴ‬‫واﻟﻤ‬ ‫ﺔ‬‫اﻟﻤﺮﺿﻴ‬ ‫و‬ 1 ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ 2 1 5 4 3 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ 2 1 5 4 3 :8‫س‬ 2 :6‫س‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺴﻴﻤﻬﺎ‬‫ﺗﻘ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ : ‫ج‬ 3 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﻫﻞ‬ ‫ﻳﺪ‬ ‫ﺗﺮ‬ ‫ﺔ‬‫ﺑﻘ‬ ‫ﻣﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ :7‫س‬ 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺔ‬‫اﻟﺨﺎﺻ‬ ‫ﺑﻚ؟‬ 5 Machine Translated by Google
  • 11. ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺘﻮﻗﻌﺎ‬ ‫واﻟ‬ ‫ب‬ ‫ﻷﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 5 = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﺬﻟﻚ‬ ‫ﻟ‬ ‫ﻳﻀﻴﻊ؟‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ 4 :1‫أ‬ :5‫أ‬ 1 5 4 3 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫اﻟﻘﻴﺎدة؟‬ :2‫أ‬ 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﺤﺪ‬ ‫ﻣﻨﻬﺎ‬ ‫واﻟﻘﻀﺎء‬ ‫ﻋﻠﻴﻬﺎ؟‬ ‫ﺛﻴﺮ‬ ‫ﺗﺄ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﻋﲆ‬ ‫ت‬ ‫ﺘﺼﺎدا‬ ‫اﻻﻗ‬ ‫ﺔ‬‫اﻟﻤﺤﻠﻴ‬ ‫ﺔ؟‬‫واﻟﻮﻃﻨﻴ‬ 2 ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻛﻤﻮاﻃﻦ‬ ‫ﺴﺆول؟‬‫ﻣ‬ 3 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ 4 ‫اﻟﻤﻌﻴﺎر‬ 8: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ت‬ ‫ﺛﺎ‬ ‫ﺒﻌﺎ‬ ‫اﻻﻧ‬ (‫ث‬ ‫ﺘﻠﻮ‬ ‫واﻟ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻮﻧﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫إﻋﺎدة‬ ‫ﻳﺮ؟‬ ‫ﺘﺪو‬ ‫اﻟ‬ 2 1 5 4 3 2 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 1 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ت‬ ‫ﺘﻤﻌﺎ‬ ‫ﺑﺎﻟﻤﺠ‬ ‫ﺔ‬‫اﻟﻤﺤﻠﻴ‬ .‫ﺔ‬‫واﻟﻮﻃﻨﻴ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﻌﻮﻗﺎ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻟﻺدراك‬ ‫ﻲ‬ ‫ﺘﻤﺎﻋ‬ ‫اﻻﺟ‬ ‫ﻟﻤﻔﻬﻮم‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫س‬ 4: 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫ﻣﺆﺷﺮا‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫اﻟﺪاﺧﻠﻴ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺛﺮ‬ ‫ﻷ‬ ‫ا‬ ‫ﻲ‬ ‫ﺒﻴﺌ‬ ‫اﻟ‬ ‫ﺗﻚ؟‬ ‫ﻟﻌﻤﻠﻴﺎ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫اﻟﻀﻮﺿﺎء‬ ،‫واﻹزﻋﺎج‬ 5 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :5‫س‬ 2 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ :1‫س‬ :2‫س‬ 1 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﺠﺰأة‬ ‫وﻣﺤﺪدة‬ ‫ﺒﻬﺎ‬ ‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺐ‬‫ﺴ‬‫ﺣ‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﻷوﻟﻮ‬ ‫ا‬ :4‫أ‬ :3‫أ‬ 2 5 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﻌﻮﻗﺎ‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻟﻺدراك‬ ‫ﻲ‬ ‫ﺘﻤﺎﻋ‬ ‫اﻻﺟ‬ ‫ﻟﻤﻔﻬﻮم‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ 2 :3‫س‬ 4 Machine Translated by Google
  • 12. ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺘﻮﻗﻌﺎ‬ ‫واﻟ‬ ‫ب‬ ‫ﻷﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫واﻟﻨ‬ ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ ‫ﻣﺎ‬ ‫ﺋﺰ‬ ‫اﻟﺠﻮا‬ ‫ﺔ‬‫ﺳﻤ‬ ‫ﻷو‬ ‫وا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺖ‬‫ﺣﺼﻠ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﻣﻦ‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ 4 :6‫ج‬ ‫ﺔ‬‫ﺘﻐﻄﻴ‬ ‫اﻟ‬ /‫ﺔ‬‫اﻹﻋﻼﻣﻴ‬ ‫ﺔ‬‫اﻟﺼﺤﻔﻴ‬ ‫ﺘﻬﺎ‬ ‫ﺳﻤﻌ‬ ‫و‬ ‫ﻲ‬ ‫ﻓ‬ ‫ﺘﻤﻊ؟‬ ‫اﻟﻤﺠ‬ 1 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 5 4 3 ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫؟‬ ‫دﻗﻴﻖ‬ ‫ﻋﻤﻞ‬ (‫ﻲ‬ ‫ﺗﻄﻮﻋ‬ 3 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ : ‫س‬ ‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ ‫ﺔ‬‫واﻟﻤﺸﺎرﻛ‬ ‫ﻲ‬ ‫ﻓ‬ ‫ت؟‬ ‫ﺘﻤﻌﺎ‬ ‫اﻟﻤﺠ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﻷﻋﻤﺎل‬ ‫ا‬ ‫ﺔ‬‫ﻳ‬ ‫اﻟﺨﻴﺮ‬ ‫و‬ 2 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ت‬ ‫ﺘﻤﻌﺎ‬ ‫ﺑﺎﻟﻤﺠ‬ ‫ﺔ‬‫اﻟﻤﺤﻠﻴ‬ .‫ﺔ‬‫واﻟﻮﻃﻨﻴ‬ ‫ﺘﻬﻼك‬ ‫ﺳ‬ ‫ا‬ ‫ﺑﺎء‬ ‫اﻟﻜﻬﺮ‬ (‫واﻟﻤﺎء‬ 3 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫و‬ 4 ‫اﻟﻤﻌﻴﺎر‬ 8: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺘﻤﻊ‬ ‫اﻟﻤﺠ‬ 1 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ :8‫س‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫اﻹ‬ ‫ﺔ‬‫ﺒﻴ‬ ‫ﺴﻠ‬‫واﻟ‬ 2 1 5 4 3 2 1 5 4 3 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﺴﻴﻢ‬‫ﺗﻘ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻫﺎ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ 1 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﻚ‬ ‫ﻫﻤ‬ ‫ﺴﺎ‬‫ﻣ‬ ‫ﻓﻴﻬﺎ؟‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫ﺔ‬‫ﻫ‬ ‫ﻧﺰا‬ :8‫ج‬ 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﻘﻮم‬ ‫ﺘﻬﺎ‬ ‫ﺒ‬ ‫ﺑﻤﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫اﻟﻤﺨﺎﻃﺮ‬ ‫ﺔ‬‫اﻟﺼﺤﻴ‬ ‫ث؟‬ ‫واﻟﺤﻮاد‬ 5 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :01‫س‬ 2 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 :7‫س‬ 1 :6‫س‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ : ‫ج‬ ‫اﻟﺠﻤﻬﻮر؟‬ 2 5 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :01‫أ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫ا‬ ‫اﻟﻤﺮاﻓﻖ؟‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ 2 :7‫ج‬ 4 Machine Translated by Google
  • 13. 2 ‫ﺋﺪ‬ ‫اﻟﻌﺎ‬ ‫ﻋﲆ‬ (‫ﻷﺻﻮل‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﺠﺰأة‬ ‫وﻣﺤﺪدة‬ ‫ﺒﻬﺎ‬ ‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺐ‬‫ﺴ‬‫ﺣ‬ ‫ﺔ؟‬‫ﻳ‬ ‫ﻷوﻟﻮ‬ ‫ا‬ :5‫س‬ 1 ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫أداء؟‬ ،‫ت‬ ‫ﺜﻤﺎرا‬ ‫ﺘ‬ ‫ﺳ‬ ‫)اﻻ‬ ،‫ﻫﻼك‬ ‫اﻹ‬ ‫إدارة‬ ،‫ﻷﺻﻮل‬ ‫ا‬ 3 ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ :1‫أ‬ ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻣﺎ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺘﻬﻼك‬ ‫ﺳ‬ ‫ا‬ ‫اﻟﻤﻮاد؟‬ 5 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ :4‫أ‬ :3‫س‬ 4 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ‬‫اﻟﻤﻴﺰاﻧﻴ‬ ‫ﺔ؟‬‫اﻟﻌﻤﻮﻣﻴ‬ 5 ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫أداء‬ ،‫ﺔ‬‫اﻟﻤﻴﺰاﻧﻴ‬ ‫ت‬ ‫ﻳﺮادا‬ ‫وإ‬ ،‫ت‬ ‫ﺒﻴﻌﺎ‬ ‫اﻟﻤ‬ ،‫ﺑﺎح‬ ‫ﻷر‬ ‫وا‬ ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ 1 ‫اﻟﻤﻌﻴﺎر‬ 9: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 3 ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ‫س‬ 4: :5‫أ‬ :1‫س‬ 2 ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ 3 :2‫أ‬ = 1 ‫ﺔ‬‫أدﻟ‬ ‫ﺔ‬‫ﺿﻌﻴﻔ‬ = 5 ‫ﺔ‬‫أدﻟ‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ‬‫ﻳ‬ ‫ﻗﻮ‬ 2 1 ‫ﻣﺎ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺒﻬﺎ‬ ‫ﺗﺮاﻗ‬ ‫ﺘﻘﻴﻴﻢ‬ ‫ﻟ‬ ‫ﺔ‬‫اﻟﺼﺤ‬ ‫ﺔ‬‫اﻟﻤﺎﻟﻴ‬ ‫ﺔ‬‫ﻣﻼءﻣ‬ ،‫ﺴﻌﺮ‬‫)اﻟ‬ ،‫ﺘﻮﺻﻴﻞ‬ ‫اﻟ‬ ،‫ﺔ‬‫ﻫﻤ‬ ‫ﺴﺎ‬‫اﻟﻤ‬ ‫ﺔ‬‫اﻟﻘﻴﻤ‬ (‫ﺔ‬‫اﻟﻤﻀﺎﻓ‬ 5 :3‫أ‬ 2 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ،‫ﺋﻨﻮن‬ ‫اﻟﺪا‬ ‫ﺐ‬‫ﺴ‬‫ﻧ‬ (‫ﺔ‬‫ﺴﻴﻮﻟ‬‫اﻟ‬ 5 4 3 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ 1 5 4 3 ‫ت‬ ‫ﻋﻤﻠﻴﺎ‬ (‫ﺐ‬‫اﻟﺸﻄ‬ 2 1 5 4 3 2 1 5 4 3 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺘﺪﻓﻖ‬ ‫اﻟ‬ ‫اﻟﻨﻘﺪي؟‬ / ‫ﻳﻨﻮن‬ ‫)اﻟﻤﺪ‬ ‫ﻣﺎ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫أداء‬ ‫ﻳﻦ؟‬ ‫اﻟﻤﻮرد‬ 4 2 ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﺄدا‬ ‫اﻟﻤﺨﻄﻂ‬ ‫ﻫﺪﻓﻬﺎ‬ ‫و‬ .‫ﻲ‬ ‫ﺗﻴﺠ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ :2‫س‬ 4 ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ﻣﻌﺪل‬ ‫دوران‬ ،‫اﻟﻤﺨﺰون‬ ‫ت‬ ‫وﻣﻌﺪﻻ‬ ،‫ب‬ ‫اﻟﻌﻴﻮ‬ (‫ت‬ ‫ﻳﺎ‬ ‫واﻟﻨﻔﺎ‬ 1 ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫و‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google
  • 14. 5 4 3 1 5 4 3 ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺿﺪ‬ ‫ت‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫اﻻ‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫وا‬ ‫ت‬ ‫واﻟﻤﻘﺎرﻧﺎ‬ ‫و‬ ،‫ﺳﻌﺎر‬ ‫ﻷ‬ ‫ا‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫و‬ ‫ت‬ ‫ﺘﺠﺎ‬ ‫اﻟﻤﻨ‬ (‫ﻳﺪة‬ ‫اﻟﺠﺪ‬ 3 :8‫س‬ 5 ‫ﺗﻠﻚ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﻬﺎ‬ ‫ﺣﻘﻘ‬ ‫ت‬ ‫اﻟﻤﻨﻈﻤﺎ‬ ‫ﺔ؟‬‫اﻟﺨﺎرﺟﻴ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ‬‫ﺣﺼ‬ ‫ﺴﻮق‬‫اﻟ‬ ‫أو‬ ‫اﻟﻘﻄﺎع؟‬ ‫ﺔ‬‫اﻟﻤﻼءﻣ‬ ‫ﺔ‬‫ﺳﻬﻮﻟ‬ ‫و‬ ‫ﺘﺨﺪام‬ ‫ﺳ‬ ‫اﻻ‬ ‫ﺔ‬‫ﻫ‬ ‫اﻟﻨﺰا‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺷﺎﻣﻠ‬ ‫ﻲ‬ ‫وﻓ‬ ‫ﺖ‬‫اﻟﻮﻗ‬ ‫ﺐ‬‫ﺳ‬ ‫اﻟﻤﻨﺎ‬ ‫ﺔ‬‫ﺛﻮﻗ‬ ‫وﻣﻮ‬ ‫ﺔ؟‬‫ودﻗﻴﻘ‬ ،‫ﺔ‬‫)اﻟﺼﻴﺎﻧ‬ ،‫ﺘﻮﻗﻒ‬ ‫اﻟ‬ ‫ﺗﺞ‬ ‫اﻟﻨﺎ‬ ‫ﻟﻜﻞ‬ (‫ﻣﻮﻇﻒ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ‬‫اﻟﻤﺸﺎرﻛ‬ ‫ﺘﺨﺪام؟‬ ‫ﺳ‬ ‫واﻻ‬ 2 ‫ﻟﻜﻞ‬ ‫ﺳﺆال‬ ‫ﻣﻦ‬ ‫ﺔ‬‫ﺳﺌﻠ‬ ‫ﻷ‬ ‫ا‬ ‫اﻟﻌﺸﺮة‬ ،‫أدﻧﺎه‬ ‫ﻗﻢ‬ ‫ﺔ‬‫ﺑﺎﻟﻤﻮاﻓﻘ‬ ‫ﻋﲆ‬ ‫ﺔ‬‫درﺟ‬ ‫واﺣﺪة‬ ‫ت‬ ‫ﺒﺎرا‬ ‫ﻟﻠﻌ‬ ‫ﺔ‬‫اﻟﻤﻮﺿﺤ‬ ‫ﺔ؟‬‫ﻋﺎﺻﻤ‬ ‫ﺜﻞ‬ ‫)ﻣ‬ ‫ﺔ‬‫اﻟﻤﻠﻜﻴ‬ ‫ﺔ‬‫ﻳ‬ ‫اﻟﻔﻜﺮ‬ ‫ت‬ ‫ﺑﺮاءا‬ ‫و‬ ‫ﺘﺮاع‬ ‫اﻻﺧ‬ ‫ت‬ ‫ﺗﺎوا‬ ‫واﻹ‬ ‫ﺘﻜﺎر‬ ‫ﺑ‬ ‫واﻻ‬ :8‫ج‬ 1 :7‫ج‬ 2 2 1 5 4 3 ‫ﺴﻴﻢ‬‫ﺘﻘ‬ ‫اﻟ‬ ‫ﻫﻞ‬ ‫ﺗﻢ‬ ‫ﺴﻴﻢ‬‫ﺗﻘ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻫﺎ‬ ‫ﻳﺪ‬ ‫ﺗﺤﺪ‬ ‫و‬ ‫ﺐ‬‫ﺗﻴ‬ ‫ﺗﺮ‬ ‫و‬ ‫ﺗﻬﺎ؟‬ ‫ﻳﺎ‬ ‫أوﻟﻮ‬ 2 1 5 4 3 ‫اﻟﻤﻌﻴﺎر‬ 9: ‫ﺋﺞ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻷداء‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ 5 = 1 ‫دﻟﻴﻞ‬ ‫ﺿﻌﻴﻒ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫ﺔ؟‬‫ﺘﺎﺟﻴ‬ ‫اﻹﻧ‬ : ‫ج‬ :7‫س‬ 4 ‫ﺑﻖ‬ ‫ﺗﻄﺎ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﻣﻊ‬ 5 ‫ﻫﻞ‬ ‫ﺗﻌﺮف‬ ‫ﺐ‬‫ﺳﺎﻟﻴ‬ ‫ﻷ‬ ‫ا‬ ‫ﺔ‬‫ﺴﻴ‬‫ﺋﻴ‬ ‫اﻟﺮ‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺗﺆدي‬ ‫إﱃ‬ ‫ﺋﺞ؟‬ ‫ﺘﺎ‬ ‫اﻟﻨ‬ ‫ت؟‬ ‫ﻣﺮا‬ ‫)ﻋﲆ‬ ‫ﺒﻴﻞ‬ ‫ﺳ‬ ،‫ﺜﺎل‬ ‫اﻟﻤ‬ ‫ت‬ ‫دورا‬ ،‫ﺘﺎج‬ ‫اﻹﻧ‬ ‫ﻣﻦ‬ ‫ﺖ‬‫وﻗ‬ ‫ﻳﻢ‬ ‫ﺗﻘﺪ‬ ‫ﺐ‬‫اﻟﻄﻠ‬ ‫إﱃ‬ ،‫ﺴﻠﻴﻢ‬‫ﺘ‬ ‫اﻟ‬ ‫ﺖ‬‫واﻟﻮﻗ‬ ‫ﻣﻦ‬ ‫ﻳﺮ‬ ‫ﺗﻄﻮ‬ ‫ﺘﺞ‬ ‫اﻟﻤﻨ‬ ‫إﱃ‬ (‫ﺴﻮق‬‫اﻟ‬ = 5 ‫دﻟﻴﻞ‬ ‫ﻲ‬ ‫ﺑ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﻗﻮي‬ 2 1 ‫ﺔ‬‫ﻣﻼءﻣ‬ ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﻟﺮﺻﺪ‬ ‫ﺔ‬‫اﻟﻘﻴﻤ‬ ‫ﺔ؟‬‫ﻳ‬ ‫اﻟﻔﻜﺮ‬ 2 : ‫س‬ 4 .‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫ﻣﺎ‬ ‫ﺬي‬ ‫اﻟ‬ ‫ﺗﺤﻘﻘﻪ‬ ‫ﺔ‬‫اﻟﻤﻨﻈﻤ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺘﻌﻠﻖ‬ ‫ﻳ‬ ‫ﺋﻬﺎ‬ ‫ﺑﺄدا‬ ‫اﻟﻤﺨﻄﻂ‬ ‫ﻫﺪﻓﻬﺎ‬ ‫و‬ .‫ﻲ‬ ‫ﺗﻴﺠ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ :6‫ج‬ ‫ت‬ ‫ﻣﻘﺎرﻧﺎ‬ ‫ﻫﻞ‬ ‫ﺗﻘﺎرن‬ ‫و‬ 3 ‫ﻣﺎ‬ ‫ﻲ‬ ‫ﻫ‬ ‫ت‬ ‫اﻟﻤﺆﺷﺮا‬ ‫ﻲ‬ ‫ﺘ‬ ‫اﻟ‬ ‫ﺘﺨﺪﻣﻬﺎ‬ ‫ﺴ‬‫ﺗ‬ ‫ﺔ‬‫ﺒ‬ ‫ﻟﻤﺮاﻗ‬ ‫دورة‬ ‫ﺘﺞ‬ ‫اﻟﻤﻨ‬ ‫ﺔ؟‬‫واﻟﺨﺪﻣ‬ :6‫س‬ 2 ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﻫﻞ‬ ‫ﺗﺤﺪد‬ ‫ﻫﺪاف‬ ‫ﻷ‬ ‫ا‬ ‫ﺗﺤﻘﻘﻬﺎ؟‬ ‫و‬ :01‫أ‬ :01‫س‬ 1 4 ‫ﻫﻞ‬ ‫ﺗﻚ‬ ‫ﻫﺎ‬ ‫ﺗﺠﺎ‬ ‫ا‬ ‫ﺔ‬‫ﺑﻴ‬ ‫ﻳﺠﺎ‬ ‫إ‬ ‫ﺔ؟‬‫ﺘﺪاﻣ‬ ‫ﺴ‬‫وﻣ‬ ‫ب‬ ‫ﺒﺎ‬ ‫ﺳ‬ ‫ﻷ‬ ‫ا‬ ‫أداء‬ ‫ﺔ؟‬‫اﻟﻤﻨﻈﻤ‬ 1 ‫ﺔ؟‬‫ﻣﻌﺮﻓ‬ 3 ‫ﺔ‬‫ﺗﻴﺠﻴ‬ ‫ﺘﺮا‬ ‫ﺳ‬ ‫اﻻ‬ ‫ت‬ ‫ﺘﻴﺎﺟﺎ‬ ‫واﻻﺣ‬ ‫ت‬ ‫ﺗﻮﻗﻌﺎ‬ ‫و‬ ‫ب‬ ‫أﺻﺤﺎ‬ ‫ﺔ؟‬‫اﻟﻤﺼﻠﺤ‬ ‫ﻫﻞ‬ ‫ﺋﺠﻚ‬ ‫ﺘﺎ‬ ‫ﻧ‬ ‫ﺔ‬‫ﺘﻮاﻓﻘ‬ ‫ﻣ‬ ‫ﻣﻊ‬ Machine Translated by Google