The document provides tips for effective communication during discussions or arguments. It advises making direct eye contact, speaking loudly and clearly with a smile, staying focused on body language, and listening carefully. It also suggests understanding other perspectives, responding to criticism empathetically, owning one's views, using "I" messages, looking for compromise, and not giving up when taking a time-out. Additionally, the document discusses how reading books is a way to relax the mind and learn English, and that English is important for business dealings and understanding computer software, as most are written in English.