This document provides a summary of edrone's products and improvements in 2018. It thanks customers for their support and details several admin and customer support improvements implemented to improve the customer lifecycle and comply with GDPR. New products delivered in 2018 include Marketing Machine, Facebook Advertising, and RFM Analysis. The document outlines edrone's goals for expanding into new markets in 2019 and developing new AI-powered products and features focused on marketing, growth, and personalized recommendations.

1. PRODUCT SUMMARY 2018

2. “At edrone we believe in
simplicity because the product
works for you not the other
way around”.

3. We want to thank every and each of our customers
for being with us in 2018.

5. Thank you for the trust you place in us

6. ADMIN IMPROVEMENTS

7. Customer Lifecycle
Tracker (account) lifecycle
Strategic approach to a lifecycle of our customers.
Improved management of trial accounts
and enabled statuses.
GDPR - deletion status.

8. Customer Billing
Billing
Billing improvement allowing us to easily change
billing plan for our customers.
Payment history overview.

9. Customer Configuration
Configuration
Improved configuration of every account.
Ability to quickly change of
premium features access.

10. Customer Engagements
Engagement management
Quick overview of customers’ engagements.
Improved view allow us to provide a quick
and precise answer to any queries.

11. Data Access Management
Restricted customer data
management
Restricted access management for employees
and partners according to GDPR

12. Customer Support Improvements
Thanks to improving data management our support
is able to perform more tasks on their own without a need to
ask Engineering Team.
95% improvement YoY
37% improvement H1 to H2

13. PRODUCTS DELIVERED

14. ✔ Marketing Machine
✔ Facebook Advertising
✔ RFM Analysis
Premium features

15. ✔ Machine Learning
✔ Artificial Intelligence
✔ NLP
Marketing Machine

16. Marketing Machine
It is more than recommendation frame. Every click builds
your profile. Segment of one - we build a unique oprofile of
each of the customer so we can personalize offer.

18. ✔ Machine Learning
✔ Artificial Intelligence
✔ NLP
Marketing Machine

19. ✔ Additional marketing channel
✔ Static & Dynamic Ads
✔ Abandoned Carts flow
✔ Viewed products ads
✔ Lookalike segments
✔ Audiences based on RFM
segments
Facebook Advertisement

20. ✔ Marketing audience based on
shopping behaviours.
Facebook Advertisement
This is what we call a Big Picture

21. ✔ Marketing audience based on
shopping behaviours.
Facebook Advertisement
This is what we call a Big Picture

22. RFM Analysis
Recency, Frequency, Monetary - how to segment
your customers and how to make sure you know
where is your money?
Target the right customers at right time.
Behavioural segmentation based on
shopping activity.
Recency
Frequency
Monetary

23. RFM Analysis

24. ✔ Adding new bigger image
✔ Advanced push in 2019
Push Newsletter

25. ✔ 3 types of pop-ups
✔ Actions based on url
✔ Action, Exit and welcome pop-ups
✔ Advanced editor
Advanced Pop-ups

26. Advanced Pop-ups

27. create whatever you need …
sky is the limit
Advanced Pop-ups

28. Enterprise
✔ Responding to demand for
enterprise customers

29. ✔ easy to configure
✔ GDPR compatible
GDPR Widget

30. Sales results
121% YoY

31. MULTI MARKET LEARNING

32. NEW MARKET
SWEDEN

33. WEB SUMMIT
LISBON

34. E-HANDEL FAIRS
WARSAW

35. NON-EU MARKET
BRASIL
✔ 2018 goals achieved
✔ over 100 new customers

36. NEW MARKET
GERMANY

37. IRX Internet Retailing Expo
Birmingham, UK

38. eCommerce Expo
Berlin, DE

39. FUTURE IS HERE

40. AI for marketing & growth
✔ Predictive sales
✔ Demand prediction
✔ Search patterns
✔ Email timing recommendations
✔ Dynamic pricing & incentives
✔ Stock recommendations
✔ Recommendation engines
✔ Smart banners - edrone now
✔ Retarget potential customers

41. ✔ best onsite activities
✔ floating bars
✔ last viewed bar
✔ sign up bars
✔ endless possibilities….

42. ✔ one-on-one communication
✔ push-chat messages
✔ group messages
✔ chat recommendations
✔ chat recommendations
✔ customer profile

44. ✔ AI based
✔ Recover abandoned carts
✔ Advanced editor
✔ Advanced analytics
✔ Geolocation actions
Advanced Push

45. ✔ Rich Media
✔ Suggested Replies - CTA buttons
inserted into message
✔ QR Codes and Suggested Actions
including maps, calendar and urls
✔ Interactive booking and location
✔ Group chat up to 100 people
RCS
Rich Communication Services

47. ✔ Stock management
✔ Adding new products
✔ Reporting & analytics
Amazon

49. FACEBOOK ADS
MARKETING MACHINE DASHBOARD
RFM ANALYSIS
DYNAMIC PRICING
CHAT ADVANCED DASHBOARD
EDRONE NOW
AMAZON INTEGRATION
eCRM
FUNCTIONALITIES
SALES FUNNEL eCRM E-MAIL
MANAGEMENT
RECURRING ORDERS
AUTOMATIC
WORKFLOWS
Roadmap
2018 2019
AI & MACHINE LEARNING
ADVANCED PUSH
MARKETING MACHINE AI

50. Functionalities
CUSTOMER INTELLIGENCE
MARKETING AUTOMATION
ABANDONED CARTS
eCRM
CROSS-SELLING & UP-SELLING
RECOMMENDATIONS
DYNAMIC NEWSLETTERS
RECOMMENDATION FRAME
ADVANCED ANALYTICS
ARTIFICIAL INTELLIGENCE
ADVANCED POP-UP
MACHINE LEARNING
ADVANCED PUSH
EDRONE NOW - ONSITE
LOYALTY
PERSONALISED POP-UPS & ONSITES
RFM ANALYSIS
FACEBOOK ADS

51. ~
simple hello can lead to a million things..

52. PANEL DISCUSSION
eCommerce in 2019 and beyond