Scott Nestlerode, Amanda Doyle, and Dick Stratton received Employee of the Month awards for going above and beyond in their roles. Amanda put together a work package in just three days that usually takes two weeks. Dick demonstrated excellence in customer service and job knowledge. Scott managed paperwork for multiple aircraft inspections and provided excellent training. The Quality Assurance department ensures EAC follows all necessary regulations and standards through monthly audits. EAC has passed recent audits from several airlines. Local students have toured EAC to learn about aviation careers.

2. -.=
EAC Emplyee of the Month
Scott Nestlerode, Lead Inspector Amanda Doyle, Assistant Planner Dick Stratton, Senior Stores Clerk
Scott received the "Employee of Amanda's graceful and exceptional Excellence in customer service has
the Month" commendation for his performance under extreme pressure and earned Dick Stratton the "Employee
outstanding job managing paperwork deadlines has earned her the "Employee of the Month" commendation. A
for multiple aircraft. Scott went above of the Month" commendation. Within true team player, his dedication and
and beyond the normal inspection just three days Amanda put together a 938 job knowledge earned EAC highly
duties demonstrating excellence both card work package for a customer visit - a favorable comments through recent
on the job and in classroom training task that can usually take as much as two important audits. His "can do"
for processes and procedures. weeks time. Amanda is also responsible attitude is a true asset to the EAC
for creating a matrix that lists all special community.
tooling and consumable parts needed
throughout an aircraft check directly
resulting in more efficient maintenance
planning for aircraft managers and leads.
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4. From A Quality Perspective
The QUality Assurance department takes a look at every aspect of our facility. We do this by conducting
audits of each department on a monthly basis. We make sure that we are following our written company
policies, work instructions, procedures, FAA regulations, OSHA and New York State law. We also compare
and match requirements from the Coordinating Agency for Supplier Evaluation Standard (C.A.S.E.) The
CASE standard is what most airlines use to determine whether they will allow us to work on their aircraft.
By meeting and/or exceeding the CASE standards we are placed on their approved vendors list. In fact,
since we are CASE registered some airlines may choose not to perform an audit of the facility and will just
send their aircraft to EAC based on our registry status.
Most often, however, airlines will want to come to our facility and perform on-site audits. Within the last five months we have
passed audits by the following airlines:
Lynden Air Cargo World Airways
DOT Team Omni Air International
FAA Team ABXCase lA
TransAero Airlines Virgin America
Gemini Air Cargo United Pre-Award
Air Canada Skybus Airlines
If we do not pass the audits we can not work on the customers aircraft, which is why our standard is audit ready always. If the
price between MRO's is a narrow margin, "Quality" can become the factor that entices the customer to choose Empire Aero
Center.
Lawrence Parris, Manager, Quality Assurance
The Window Seat by Christy Abend
Each quarter, I will be featuring an employee in a new section of the Tribute called "The Window
Seat." The selected employee will be chosen at random and volunteers are welcomed. This is my
opportunity to share some information about your fellow co-workers with you. It is my hope that you
will find you have many things in common with the people that you spend so much time with each
day. Please enjoy this new feature in Tbe Empire Aero Center Tribute.
This quarter I bad the pleasure of learning more about Chris Jones (CJ). CJ is an Avionics Mechanic who bas been with
Empire Aero Center for seven months. He has been in tbe Aviation industry for 26 years. CJ lives in West Winfield, NY in the
same house be grew up in. He lives with his wife of an impressive 23 years and two children, one son, 16, and a daughter, 18.
He has also coached N and Varsity football for the Mt. Markham School district for the last 10 years. Cf's music interests
include 70's Classic Rock Music, and Punk Music, with his favorite bands including Green Day and Dave Matthews Band.
His favorite dish is Chicken Cordon Bleu tbat his wife makes. While he doesn't watcb much television he always finds time
for football and the occasional Sci-Fi program. His favorite movie is any of tbe Austin Powers series. When I asked CJ to give
us a quote he said, "Family is the most important thing to me, and I really enjoy working at Empire Aero Center."
J
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5. As a part of our continued effort to introduce Empire Aero Center and careers in aviation to local high school
students, we are happy to welcome Ashley Armstrong to our facility as a participant in the Madison-Oneida BOCES
Professional Horizons Program. This program matches area high school students with companies in an effort to
provide mentoring and exposure to future career goals. Ashley comes to us highly recommended by Rome Free
Academy where she is a junior this year. Her area of interests lies in Aeronautical engineering with a strong desire to
enter the Astronautics program in the future. During her stay at Empire Aero Center, she was paired with Lawrence
Parrish, our Manager of Quality Assurance. Through her time spent with Larry, she was able to observe many
areas of the Aircraft Maintenance and Overhaul operation through a quality perspective. We hope that through this
learning experience, we can help Ashley in obtaining her future goals in aviation.
Members of the Rome City School District Civil Air Patrol Cadet Squadron Visit EAC
Proctor High School Pre-Engineering
Students Tour Empire Aero Center
<II !~!!!.!,Aero Center
In Empire Aero Center's continued effort to support the
exploration and shaping of career paths of local students
toward the study of aeronautical engineering, a group of pre-
engineering students from Thomas R. Proctor High School
toured our facility recently. Through tours such as this, it is
hoped that we can give local area students another choice of
study in aviation
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