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24. WPNS meetup24. WPNS meetup
E-Mail Marketing &
Automatizacija
Ilija Ćosić
Junior Data Analyst @ Four Dots
Customer Care & Success Manager @ Reportz.io, Dibz.me & Base.me (soon..)
Organization Coordinator @ wwvrsac
24. WPNS meetup
Od gimnazije do Four Dots-a
24. WPNS meetup
24. WPNS meetup
Na čemu i gde ja radim?
24. WPNS meetup
Šta ja zapravo radim?
● CRM Management
● Demo Calls
● QA testing (no code)
● Community Management
● Support Tickets
● Cold/Warm E-mailing
● NPS tracking
● Prikupljanje i obrađivanje
podataka za klijente
● Vođenje inbound email kampanja
● Puna lista
24. WPNS meetup
1. 93% of B2B marketara koristi mail za distribuciju sadržaja
2. Do kraja 2019. godina broj aktivnih e-mail adresa biće 5.6 milijardi
3. Preko mobilnog telefona se otvara 46% mejlova.
4. 73% milenijalaca preferira da biznisi komuniciraju preko mejla
5. 40% B2B marketera tvrdi da je email kritičan za njihovu content marketing
strategiju
6. B2B marketing mejlovi ostvaruju za 23% veći click-to-open rate od B2C
Zašto e-mail marketing?
Izvor: Hubspot
24. WPNS meetup
24. WPNS meetup
Razlike
1. Primaoci
2. Struktura
3. Svrha
4. Nivo personalizacije
5. Volumen slanja
6. Frekvencija slanja
7. Alati
24. WPNS meetup
Inbound marketing je biznis metodologija koja privlači
kupce tako što se kreira kvalitetan sadržaj i iskustva koja
su prilagođena po tipu korisnika.
Inbound marketing
24. WPNS meetup
Inbound marketing
24. WPNS meetup
Alati za korišćenje
● GetResponse
● SendInBlue
● MailChimp
● ConvertKit
● Drip
● ActiveCampaign
24. WPNS meetup
Saveti
24. WPNS meetup
Saveti
56% brendova koji su koristili emodžije u naslovu
mejla su imali veći open rate od onih koji nisu.
24. WPNS meetup
24. WPNS meetup
24. WPNS meetup
24. WPNS meetup
1. Uključivanje ime primaoca/ime firme u naslov mejla može podići vaš open
rate do 22%
2. Prosečan open rate, u zavisnosti od industrije, je od 15%-28%
3. 35% primaoca odlučuje da li će otvoriti mejl zbog naslova
4. Personalizacija mejlova podiže reply rate za 100%!!!
Outbound e-mail marketing
24. WPNS meetup
Kako doći do mejlova?
● Obrasci
● Plaćene i gotove liste
● Samo Scrape Srbina Spasava
Alati:
● Hunter
● DropContact
● FullContact
● Clearbit (soon)
● Adapt.io
● FindThatLead
24. WPNS meetup
Liste, personalizacija i ključne metrike
● Što više kolona ima vaša lista (CSV) to je veći nivo personalizacije
● Engleski padeži - najbolji padeži
24. WPNS meetup
24. WPNS meetup
Sadržaj mejlova
24. WPNS meetup
24. WPNS meetup
24. WPNS meetup
24. WPNS meetup
24. WPNS meetup
Najbolji prijatelji automatizacije - Zapier
24. WPNS meetup
PhantomBuster
24. WPNS meetup
24. WPNS meetup
Domain Reputation i Domain Authentication
Reputation:
● Loš HTML
● Volumen slanja
● SPAM :(
● Bounce Rate
● Blacklists
Authentication:
● SPF
● DKIM
“E-mail spoofing”
24. WPNS meetup
1. Start Small (10-50 po danu)
2. Always Verify!
3. Kupovina drugog domena je uvek okej
Dodatni saveti pre lansiranja
24. WPNS meetup
Hvala na pažnji!
Pitanja?
fb.com/cosankov
instagram.com/cosankov
linkedin.com/in/cosankov
ilijadcosic@gmail.com
http://bit.ly/emailmarketingIlija

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E mail-marketing-automatizacija

  • 1. 24. WPNS meetup24. WPNS meetup E-Mail Marketing & Automatizacija Ilija Ćosić Junior Data Analyst @ Four Dots Customer Care & Success Manager @ Reportz.io, Dibz.me & Base.me (soon..) Organization Coordinator @ wwvrsac
  • 2. 24. WPNS meetup Od gimnazije do Four Dots-a
  • 4. 24. WPNS meetup Na čemu i gde ja radim?
  • 5. 24. WPNS meetup Šta ja zapravo radim? ● CRM Management ● Demo Calls ● QA testing (no code) ● Community Management ● Support Tickets ● Cold/Warm E-mailing ● NPS tracking ● Prikupljanje i obrađivanje podataka za klijente ● Vođenje inbound email kampanja ● Puna lista
  • 6. 24. WPNS meetup 1. 93% of B2B marketara koristi mail za distribuciju sadržaja 2. Do kraja 2019. godina broj aktivnih e-mail adresa biće 5.6 milijardi 3. Preko mobilnog telefona se otvara 46% mejlova. 4. 73% milenijalaca preferira da biznisi komuniciraju preko mejla 5. 40% B2B marketera tvrdi da je email kritičan za njihovu content marketing strategiju 6. B2B marketing mejlovi ostvaruju za 23% veći click-to-open rate od B2C Zašto e-mail marketing? Izvor: Hubspot
  • 8. 24. WPNS meetup Razlike 1. Primaoci 2. Struktura 3. Svrha 4. Nivo personalizacije 5. Volumen slanja 6. Frekvencija slanja 7. Alati
  • 9. 24. WPNS meetup Inbound marketing je biznis metodologija koja privlači kupce tako što se kreira kvalitetan sadržaj i iskustva koja su prilagođena po tipu korisnika. Inbound marketing
  • 11. 24. WPNS meetup Alati za korišćenje ● GetResponse ● SendInBlue ● MailChimp ● ConvertKit ● Drip ● ActiveCampaign
  • 13. 24. WPNS meetup Saveti 56% brendova koji su koristili emodžije u naslovu mejla su imali veći open rate od onih koji nisu.
  • 17. 24. WPNS meetup 1. Uključivanje ime primaoca/ime firme u naslov mejla može podići vaš open rate do 22% 2. Prosečan open rate, u zavisnosti od industrije, je od 15%-28% 3. 35% primaoca odlučuje da li će otvoriti mejl zbog naslova 4. Personalizacija mejlova podiže reply rate za 100%!!! Outbound e-mail marketing
  • 18. 24. WPNS meetup Kako doći do mejlova? ● Obrasci ● Plaćene i gotove liste ● Samo Scrape Srbina Spasava Alati: ● Hunter ● DropContact ● FullContact ● Clearbit (soon) ● Adapt.io ● FindThatLead
  • 19. 24. WPNS meetup Liste, personalizacija i ključne metrike ● Što više kolona ima vaša lista (CSV) to je veći nivo personalizacije ● Engleski padeži - najbolji padeži
  • 26. 24. WPNS meetup Najbolji prijatelji automatizacije - Zapier
  • 29. 24. WPNS meetup Domain Reputation i Domain Authentication Reputation: ● Loš HTML ● Volumen slanja ● SPAM :( ● Bounce Rate ● Blacklists Authentication: ● SPF ● DKIM “E-mail spoofing”
  • 30. 24. WPNS meetup 1. Start Small (10-50 po danu) 2. Always Verify! 3. Kupovina drugog domena je uvek okej Dodatni saveti pre lansiranja
  • 31. 24. WPNS meetup Hvala na pažnji! Pitanja? fb.com/cosankov instagram.com/cosankov linkedin.com/in/cosankov ilijadcosic@gmail.com http://bit.ly/emailmarketingIlija

Editor's Notes

  1. GetResponse - LP, webinari, perfect timing, AB testiranje SendInBlue - besplatan zauvek 300 mejlova dnevno, što dovodi do 9000 mejlova mesečno, unlimited contacts Mailchimp - segmentisanje kontakata, AB testiranje, galerija templejta, time zone based sending, besplatan do 12.000 mejlova, do 2000 subscribersa Convertkit - idealan za blogere, vlogere i slične content kreatore, LP builder koji ne zahteva da uopšte imate zakupljen sopstveni sajt Drip - Event based alat, idealan za vlasnike e-commerce platformi ActiveCampaign - Najkomplexniji alat od svih navedenih, oni tvrde za sebe da je njima ultiamtivni cilj da sa što manje mejlvoa dostignete što više. Funkcioniše kao CRM i e-mail automation tool.
  2. Analogija sa prodajom od vrata do vrata Zagrevanje domena
  3. Loše kodirani HTML templejti će smanjiti reputaciju Slanje previše mejlova od jednom je jako loše za reputaciju, bolje početi lagano i to je uglavnom šta spameri rade. SPAM - momenat kada osoba kojoj si poslao mejl te označi kao spam i dešava se realno često. % ljudi koji nisu dobili tvoj mejl zato što email adresa