The document discusses an e-governance workshop conducted by Gobburu Venkata on January 30, 2016. It includes worksheets for identifying government services provided across a citizen's lifecycle, such as birth, old age, as a student, etc. It also lists some transaction volumes and processing times for services like birth registration, death registration, property taxes, building permits, and water utilities. The workshop aims to discuss e-government action plans and services that interact with citizens, businesses, and government employees.

1. Designed and conducted by Gobburu Venkata (twitter @gobburu)
E GOVERNANCE
STUDENTS WORKSHOP - WORKSHEETS
WORKSHOP
E-Government Action Plan
Date: 30 January 2016
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2. Designed and conducted by Gobburu Venkata (twitter @gobburu)
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3. Designed and conducted by Gobburu Venkata (twitter @gobburu)
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4. Designed and conducted by Gobburu Venkata (twitter @gobburu)
Identify below from CASE STUDY - various government services provided across the Life Cycle ...of E GOV
RTH
OLD
AGE
STUDENT
YOUTH EMPLOYEE
FAMILY
CITIZEN
4
G2C

5. Designed and conducted by Gobburu Venkata (twitter @gobburu)
Identify below from CASE STUDY - various government services provided across the Life Cycle ...of E GOV
RTH
OLD
AGE
STUDENT
YOUTH EMPLOYEE
FAMILY
CITIZEN
5
G2B

6. Designed and conducted by Gobburu Venkata (twitter @gobburu)
Transaction volumes (per year) Frequency Processing time
Birth registration
Death registration
Property tax assessment
Property tax collection
Issuing building
permission
Vacant Land Tax
Assessment
Vacant Land Collection
Court cases
Water tap connection
Water tax payment
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7. Designed and conducted by Gobburu Venkata (twitter @gobburu)
Identify below from CASE STUDY - various government services provided across the Life Cycle ...of E GOV
BI
RTH
OLD
AGE
STUDENT
YOUTH EMPLOYEE
FAMILY
CITIZEN
7
G2E