SlideShare a Scribd company logo
- Mayo 2019
Saca el máximo
partido a la IA y la
Power Platform
Israel Arribas Santolaya
Business Solutions Architect
Microsoft
Dynamics 365
Office 365
Standalone Apps
Microsoft
Power Platform Azure
Common Data Service for Apps and
Data Connectors
Let’s play!
Let’s play!
Customer
Agent A
Agent B
Customer
sends email
Email is stored
in Dynamics 365
Email is analized by AI
Custom ML algorithm Cognitive Service
(sentiment, key phrases,
language and linked entities)
and/or
Case is automatically
created and typified
Case is automatically
routed based on rules
Let’s play!
¡Muchas gracias!

More Related Content

More from Demian Raschkovan

Despliegue continuo en dev ops para multiples entornos de dync 365
Despliegue continuo en dev ops para multiples entornos de dync 365Despliegue continuo en dev ops para multiples entornos de dync 365
Despliegue continuo en dev ops para multiples entornos de dync 365
Demian Raschkovan
 
Chateando con power apps
Chateando con power appsChateando con power apps
Chateando con power apps
Demian Raschkovan
 
Alm orientado a power platform
Alm orientado a power platformAlm orientado a power platform
Alm orientado a power platform
Demian Raschkovan
 
Humanizacion de java script con typescript para d365
Humanizacion de java script con typescript para d365Humanizacion de java script con typescript para d365
Humanizacion de java script con typescript para d365
Demian Raschkovan
 
Dynamics 365 human resources and business continuity pdf
Dynamics 365 human resources and business continuity pdfDynamics 365 human resources and business continuity pdf
Dynamics 365 human resources and business continuity pdf
Demian Raschkovan
 
Dynamics for marketing 365 desde cero y como extender nuestro customer journe...
Dynamics for marketing 365 desde cero y como extender nuestro customer journe...Dynamics for marketing 365 desde cero y como extender nuestro customer journe...
Dynamics for marketing 365 desde cero y como extender nuestro customer journe...
Demian Raschkovan
 
Automatizando flujos con teams y power automate
Automatizando flujos con teams y power automateAutomatizando flujos con teams y power automate
Automatizando flujos con teams y power automate
Demian Raschkovan
 
Power bi fromzeroto bi hero
Power bi fromzeroto bi heroPower bi fromzeroto bi hero
Power bi fromzeroto bi hero
Demian Raschkovan
 
Definir un Gobierno en Power Platform: todo bajo control
Definir un Gobierno en Power Platform: todo bajo controlDefinir un Gobierno en Power Platform: todo bajo control
Definir un Gobierno en Power Platform: todo bajo control
Demian Raschkovan
 
Todo lo que te gustaría saber de Field Services - Enrique Romero
Todo lo que te gustaría saber de Field Services - Enrique RomeroTodo lo que te gustaría saber de Field Services - Enrique Romero
Todo lo que te gustaría saber de Field Services - Enrique Romero
Demian Raschkovan
 
Real CI/CD para MSDyn365FO… Be a hero!
Real CI/CD para MSDyn365FO… Be a hero!Real CI/CD para MSDyn365FO… Be a hero!
Real CI/CD para MSDyn365FO… Be a hero!
Demian Raschkovan
 
Empower digital transformation in your organization with the power platform
Empower digital transformation in your organization with the power platformEmpower digital transformation in your organization with the power platform
Empower digital transformation in your organization with the power platform
Demian Raschkovan
 
Solución estándar: ¿Amigo o enemigo? PAC(K)
Solución estándar: ¿Amigo o enemigo? PAC(K)Solución estándar: ¿Amigo o enemigo? PAC(K)
Solución estándar: ¿Amigo o enemigo? PAC(K)
Demian Raschkovan
 
Máquinas de estado con Logic App & Automate sobre CDS
Máquinas de estado con Logic App & Automate sobre CDSMáquinas de estado con Logic App & Automate sobre CDS
Máquinas de estado con Logic App & Automate sobre CDS
Demian Raschkovan
 
Mejora tus procesos de negocio con Adaptive Cards
Mejora tus procesos de negocio con Adaptive CardsMejora tus procesos de negocio con Adaptive Cards
Mejora tus procesos de negocio con Adaptive Cards
Demian Raschkovan
 
Dynamics saturday madrid 2019 sergio hernandez
Dynamics saturday madrid 2019 sergio hernandezDynamics saturday madrid 2019 sergio hernandez
Dynamics saturday madrid 2019 sergio hernandez
Demian Raschkovan
 
Dynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datos
Dynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datosDynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datos
Dynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datos
Demian Raschkovan
 
Dynamics saturday madrid 2019 microsoft flow
Dynamics saturday madrid 2019   microsoft flowDynamics saturday madrid 2019   microsoft flow
Dynamics saturday madrid 2019 microsoft flow
Demian Raschkovan
 
Dynamics saturday madrid 2019 mixed reality
Dynamics saturday madrid 2019   mixed realityDynamics saturday madrid 2019   mixed reality
Dynamics saturday madrid 2019 mixed reality
Demian Raschkovan
 
Dynamics saturday madrid 2019 business events en d365 fo
Dynamics saturday madrid 2019   business events en d365 foDynamics saturday madrid 2019   business events en d365 fo
Dynamics saturday madrid 2019 business events en d365 fo
Demian Raschkovan
 

More from Demian Raschkovan (20)

Despliegue continuo en dev ops para multiples entornos de dync 365
Despliegue continuo en dev ops para multiples entornos de dync 365Despliegue continuo en dev ops para multiples entornos de dync 365
Despliegue continuo en dev ops para multiples entornos de dync 365
 
Chateando con power apps
Chateando con power appsChateando con power apps
Chateando con power apps
 
Alm orientado a power platform
Alm orientado a power platformAlm orientado a power platform
Alm orientado a power platform
 
Humanizacion de java script con typescript para d365
Humanizacion de java script con typescript para d365Humanizacion de java script con typescript para d365
Humanizacion de java script con typescript para d365
 
Dynamics 365 human resources and business continuity pdf
Dynamics 365 human resources and business continuity pdfDynamics 365 human resources and business continuity pdf
Dynamics 365 human resources and business continuity pdf
 
Dynamics for marketing 365 desde cero y como extender nuestro customer journe...
Dynamics for marketing 365 desde cero y como extender nuestro customer journe...Dynamics for marketing 365 desde cero y como extender nuestro customer journe...
Dynamics for marketing 365 desde cero y como extender nuestro customer journe...
 
Automatizando flujos con teams y power automate
Automatizando flujos con teams y power automateAutomatizando flujos con teams y power automate
Automatizando flujos con teams y power automate
 
Power bi fromzeroto bi hero
Power bi fromzeroto bi heroPower bi fromzeroto bi hero
Power bi fromzeroto bi hero
 
Definir un Gobierno en Power Platform: todo bajo control
Definir un Gobierno en Power Platform: todo bajo controlDefinir un Gobierno en Power Platform: todo bajo control
Definir un Gobierno en Power Platform: todo bajo control
 
Todo lo que te gustaría saber de Field Services - Enrique Romero
Todo lo que te gustaría saber de Field Services - Enrique RomeroTodo lo que te gustaría saber de Field Services - Enrique Romero
Todo lo que te gustaría saber de Field Services - Enrique Romero
 
Real CI/CD para MSDyn365FO… Be a hero!
Real CI/CD para MSDyn365FO… Be a hero!Real CI/CD para MSDyn365FO… Be a hero!
Real CI/CD para MSDyn365FO… Be a hero!
 
Empower digital transformation in your organization with the power platform
Empower digital transformation in your organization with the power platformEmpower digital transformation in your organization with the power platform
Empower digital transformation in your organization with the power platform
 
Solución estándar: ¿Amigo o enemigo? PAC(K)
Solución estándar: ¿Amigo o enemigo? PAC(K)Solución estándar: ¿Amigo o enemigo? PAC(K)
Solución estándar: ¿Amigo o enemigo? PAC(K)
 
Máquinas de estado con Logic App & Automate sobre CDS
Máquinas de estado con Logic App & Automate sobre CDSMáquinas de estado con Logic App & Automate sobre CDS
Máquinas de estado con Logic App & Automate sobre CDS
 
Mejora tus procesos de negocio con Adaptive Cards
Mejora tus procesos de negocio con Adaptive CardsMejora tus procesos de negocio con Adaptive Cards
Mejora tus procesos de negocio con Adaptive Cards
 
Dynamics saturday madrid 2019 sergio hernandez
Dynamics saturday madrid 2019 sergio hernandezDynamics saturday madrid 2019 sergio hernandez
Dynamics saturday madrid 2019 sergio hernandez
 
Dynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datos
Dynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datosDynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datos
Dynamics saturday madrid 2019 - que tus modelos en PBI no sean solo datos
 
Dynamics saturday madrid 2019 microsoft flow
Dynamics saturday madrid 2019   microsoft flowDynamics saturday madrid 2019   microsoft flow
Dynamics saturday madrid 2019 microsoft flow
 
Dynamics saturday madrid 2019 mixed reality
Dynamics saturday madrid 2019   mixed realityDynamics saturday madrid 2019   mixed reality
Dynamics saturday madrid 2019 mixed reality
 
Dynamics saturday madrid 2019 business events en d365 fo
Dynamics saturday madrid 2019   business events en d365 foDynamics saturday madrid 2019   business events en d365 fo
Dynamics saturday madrid 2019 business events en d365 fo
 

Recently uploaded

Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
Jason Packer
 
Webinar: Designing a schema for a Data Warehouse
Webinar: Designing a schema for a Data WarehouseWebinar: Designing a schema for a Data Warehouse
Webinar: Designing a schema for a Data Warehouse
Federico Razzoli
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
Pixlogix Infotech
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing InstancesEnergy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Alpen-Adria-Universität
 
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxOcean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
SitimaJohn
 
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
Edge AI and Vision Alliance
 
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceAI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
IndexBug
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
DanBrown980551
 
WeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation TechniquesWeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation Techniques
Postman
 
OpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - AuthorizationOpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - Authorization
David Brossard
 
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success StoryDriving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Safe Software
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
Matthew Sinclair
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
ssuserfac0301
 
Generating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and MilvusGenerating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and Milvus
Zilliz
 
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Jeffrey Haguewood
 
Project Management Semester Long Project - Acuity
Project Management Semester Long Project - AcuityProject Management Semester Long Project - Acuity
Project Management Semester Long Project - Acuity
jpupo2018
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
Octavian Nadolu
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
Chart Kalyan
 
Fueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte WebinarFueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte Webinar
Zilliz
 

Recently uploaded (20)

Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
 
Webinar: Designing a schema for a Data Warehouse
Webinar: Designing a schema for a Data WarehouseWebinar: Designing a schema for a Data Warehouse
Webinar: Designing a schema for a Data Warehouse
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing InstancesEnergy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
 
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxOcean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
 
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
 
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceAI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
 
WeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation TechniquesWeTestAthens: Postman's AI & Automation Techniques
WeTestAthens: Postman's AI & Automation Techniques
 
OpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - AuthorizationOpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - Authorization
 
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success StoryDriving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success Story
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
 
Generating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and MilvusGenerating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and Milvus
 
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
 
Project Management Semester Long Project - Acuity
Project Management Semester Long Project - AcuityProject Management Semester Long Project - Acuity
Project Management Semester Long Project - Acuity
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
 
Fueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte WebinarFueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte Webinar
 

Dynamics saturday madrid 2019 saca el maximo partido a la ia y la power platform - israel arribas santolaya