Dreamforce 2015 has inspired our team so much that we are talking about it still! Check our selected highlights! Presentation by: Aymeric Zito and Dane Courtney Every friday our team get together to learn and share the awesome! If you are passionate for Salesforce, Scrum methodology and everything related to technology you can't miss it!

1. Dreamforce ‘15
Selected Highlights

2. ü #DF15 by the Numbers
ü Benioff’s Keynote
ü Salesforce Core
ü Sales Cloud
ü Service Cloud
ü Thunder
ü Community Cloud
ü Salesforce Ecosystem
ü ServiceMax ProductIQ
ü AutoRABIT
ü Entytle
ü WalkeMe
ü Bonus: Sales Negotiations
AGENDA

3. #DF15 BY THE NUMBERS
ü 170k+ attendees
ü +26% registered attendees
ü +30% speakers
ü 95% of attendees recommend it to others

4. BENIOFF’S KEYNOTE
ü Lightning
– Interface
– Dashboard Customisation
– Drag and Drop
ü Thunder & IoT
– Creating a proactive workforce
– 15 Billion Connected things
– Future of IoT
ü SalesforceIQ
– Integrating MS Office
ü Guest Performer:
– Stevie Wonder!

5. SALES CLOUD
ü New interface for Leads,
Opportunities, Accounts, Contacts
ü Sales Path
ü Account Insights
ü Activity Timeline
ü Opportunity Pipeline
ü Salesforce Engage
ü Interactive charts
ü Dashboards on 9 columns
ü SalesforceIQ
ü Lightning App Builder

6. SALES CLOUD
ü New interface for Leads,
Opportunities, Accounts, Contacts
ü Sales Path
ü Account Insights
ü Activity Timeline
ü Opportunity Pipeline
ü Salesforce Engage
ü Interactive charts
ü Dashboards on 9 columns
ü SalesforceIQ
ü Lightning App Builder

7. SALES CLOUD
ü New interface for Leads,
Opportunities, Accounts, Contacts
ü Sales Path
ü Account Insights
ü Activity Timeline
ü Opportunity Pipeline
ü Salesforce Engage
ü Interactive charts
ü Dashboards on 9 columns
ü SalesforceIQ
ü Lightning App Builder

8. SALES CLOUD
ü New interface for Leads,
Opportunities, Accounts, Contacts
ü Sales Path
ü Account Insights
ü Activity Timeline
ü Opportunity Pipeline
ü Salesforce Engage
ü Interactive charts
ü Dashboards on 9 columns
ü SalesforceIQ
ü Lightning App Builder

9. SALES CLOUD
ü New interface for Leads,
Opportunities, Accounts, Contacts
ü Sales Path
ü Account Insights
ü Activity Timeline
ü Opportunity Pipeline
ü Salesforce Engage
ü Interactive charts
ü Dashboards on 9 columns
ü SalesforceIQ
ü Lightning App Builder

10. SERVICE CLOUD
ü #1 Service Application in
the world
ü “Reinvent the agent
experience”
ü Omni-channel intelligent
routing
ü Service Cloud Lightning
ü Salesforce1 Mobile
Knowledge
ü SOS Service
ü Service Wave Analytics

11. SERVICE CLOUD

12. SERVICE CLOUD

13. SERVICE CLOUD

14. SERVICE CLOUD

15. SERVICE CLOUD

16. SERVICE CLOUD

17. THUNDER
ü Internet of Things
ü 75B connected devices by
2020
ü 58 devices per person
ü Next level of customer
experience

18. COMMUNITY CLOUD
ü Buy Button: Marketplace to
buy and sell
ü Targeted recommendations
ü Social Marketing
ü Emerging trends
ü Case studies:
– Avid Artist Community
– Schneider Partner Community
– IAVA Veterans

19. SERVICEMAX PULSE & PRODUCT IQ
ü Pulse Collaborative
knowledge sharing:
knowledgebase,
tribal knowledge,
facetime.
ü ProductIQ: visual
information on
products, connection
to IoT

20. AUTORABIT
ü No Deployment
ü Continuous Integration
ü Release Management
ü Version Control
ü Data Loading
ü Test Automation

21. ENTYTLE
ü Predictive analysis
ü Pattern Identification
ü Generate Sales
Opportunities
ü ServiceMax Partner:
– Preventive Maintenance
– Dispatch Optimisation

22. WALKME
ü Interactive tip-balloons
overlaid on screen
ü Help users act, react and
progress
ü Real time training
ü Widget
ü Analytics

23. BONUS: SALES NEGOTIATIONS SKILLS
1) Confirm you are the buyers #1 choice:
ü If YES: why?
ü If NO: convince you are the lower risk option:
– Integrity, high quality, professionalism, transparent, agile, flexible,
reliable, customer focus, speed
2) Reconfirm the value you are bringing:
ü Value far in excess of the price you charge
3) Anticipate getting squeezed:
ü When squeezed refocus the conversation on value rather than price
(business process solved, unique advantages)

24. BONUS: SALES NEGOTIATIONS SKILLS
4) Be proactive on budget and the decision making process
ü Where else can you get budget?
5) Expand the pie with non-monetary set of tradeoffs
6) Never give away anything without having something in return
7) Know your walk away price

25. QUESTIONS

26. Thank you!
Level 19 / 1 O'Connell Street - Sydney NSW 2000
02 8081 0213 | www.proquestit.com