Modernizing Simon Fraser University's Web Presence. Presented with Frances Atkinson at CANHEIT 2011 in Hamilton, Ontario.

1. DIY to CMS
Modernizing Simon Fraser University’s Web Presence
June 2011

2. • One University - Three campuses
• Burnaby
• Surrey
• Vancouver
• 32,000 students
• 100,000 alumni
About SFU
IT Services - Frances Atkinson / Jeremy Rosenberg

3. • Frances Atkinson
IT Director
• Jeremy Rosenberg
CMS Project Manager
About Us
IT Services - Frances Atkinson / Jeremy Rosenberg

4. A Sea of DIY
IT Services - Frances Atkinson / Jeremy Rosenberg

5. Provide web authoring tools?
Publishing service since 90’s
Promote branding standards?
CLF introduced 2006
Collect electronic information?
WebForm and WebSurvey since 2003
Why did we need a CMS?
IT Services - Frances Atkinson / Jeremy Rosenberg

6. Which all great but...
Why did we need a CMS?
IT Services - Frances Atkinson / Jeremy Rosenberg

7. courtesy of
xkcd.com
Information architecture approach
IT Services - Frances Atkinson / Jeremy Rosenberg

8. Imagining the Possibilities
IT Services - Frances Atkinson / Jeremy Rosenberg

9. Clerical Staff Instructors Researchers Technical Experts
The Solution
IT Services - Frances Atkinson / Jeremy Rosenberg

10. The Inverted Pyramid of Support
IT Services - Frances Atkinson / Jeremy Rosenberg

11. We are
Here
Technology Adoption Curve
IT Services - Frances Atkinson / Jeremy Rosenberg

12. • Re-platform vs Re-imagine
• 200-400 Official Sites
• Author training
• Support structure
Phase 1
IT Services - Frances Atkinson / Jeremy Rosenberg

13. • 1200 more sites
• Social and Mobile
• Interactive Forms
• Academic Use Cases
• Scaling Analysis
Phase 2
IT Services - Frances Atkinson / Jeremy Rosenberg

14. • Realtime data integration
• Automated provisioning
• Courses
• Research
• Personal
• 30000 + Authors
Phase 3
IT Services - Frances Atkinson / Jeremy Rosenberg

15. Trained Authors: 150+
Active Migrations: 47
Live Sites: 54
Trained Developers: 12
Software Upgrades: 1
Progress
IT Services - Frances Atkinson / Jeremy Rosenberg

16. • Unexpected
• New kind of technology
• The damn DAM
• Matching complexity to task
• Java learning curve
• Expected
• Resistance to change
Challenges
IT Services - Frances Atkinson / Jeremy Rosenberg

17. • Lack of technical skills • Hiring External Developers
• Confusing Service and Platform • Committing to legacy systems
• Perceived Strong-arming • Cutting and Pasting HTML
Resistance to Change
IT Services - Frances Atkinson / Jeremy Rosenberg

18. • Faculty Profiles
• Mobile Web Interest Group
• Tuition Calculator
• Seeking reusable content
• Distributed Administration
• Protected Committee Spaces
Fostering Creativity
IT Services - Frances Atkinson / Jeremy Rosenberg

19. Thank You
frances@sfu.ca
rosenberg@sfu.ca
THANK YOU
IT Services - Frances Atkinson / Jeremy Rosenberg