This document outlines a workshop on discussion and communication skills for university students. The workshop aims to help students participate confidently in academic discussions and communicate effectively with lecturers, tutors, and other students. It covers the role of discussion in higher education, best practices for academic discussions, discussion etiquette, language for initiating and sustaining discussions, body language, and appropriate ways to communicate with academics after class. Examples of polite versus impolite communication with lecturers are provided. The document emphasizes staying focused, engaging all students, using polite language and behavior, and taking responsibility for one's learning.
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Discussion and Communication Skills PPT.ppsx
1. Title Title Title
Sub-title
CRICOS Provider Code: 02491D. TEQSA PRV12059
Caroline Thornton
English Language and Academic Skills Coordinator
Discussion and
Communication
Skills
2. CRICOS Provider Code: 02491D. TEQSA PRV12059
Objectives
This workshop will prepare you with the
necessary skills and confidence to:
⢠Participate confidently in academic
discussions in tutorials
⢠Communicate effectively with lecturers,
tutors and other students
4. CRICOS Provider Code: 02491D. TEQSA PRV12059
The role of discussion in higher
education
⢠Deepen understanding of a subject or
topic
⢠Enable exchange of thoughts and ideas
⢠Encourage critical thinking
Effective discussion skills are essential.
5. CRICOS Provider Code: 02491D. TEQSA PRV12059
Activity 1: Brainstorm
What are the features of a good academic
discussion?
Reflect on your prior experiences.
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Activity 1: Brainstorm
What are the features of a good academic discussion?
ďźSupport opinions with evidence and
examples
ďźFollow appropriate rules of etiquette
ďźUse appropriate signal language to
promote clarity of communication
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Participating in tutorial
discussions
Tutorials provide the opportunity to share
ideas and debate issues.
To make the most of tutorials, it is important
to be aware of appropriate discussion
etiquette.
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Discussion etiquette
Conventions for good manners and
appropriate conduct in academic group
discussions.
What is GOOD etiquette?
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DO or DONâT?
Do Donât
1. Express your opinion
2. Be prepared to support your opinion with examples
3. Say nothing unless asked a question
4. Show agreement with others when they make a
good point
5. Disagree with another student
6. Disagree with the tutor/lecturer
7. Stick to the discussion topic and only include
relevant information
8. Think before you speak
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DO or DONâT?
Do Donât
9. Talk in a loud voice so that everyone listens and
doesnât interrupt you
10.Interrupt others when they are speaking
11. Yawn or stare out the window
12. Play on your phone
13.Speak politely to other group members, even if you
disagree with them
14. Use a lot of personal experience in your argument
15. Invite others to speak if they are being quiet
16. Only speak if you are sure you are correct
17. Use intimidating body language
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Language for academic discussions
Know the right phrases to initiate and sustain a discussion:
⢠Signal an intention to say something
⢠Interrupt
⢠Respond to someone elseâs comment
⢠Ask othersâ opinions
⢠Ask questions
[See handout]
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Language for academic discussions
Be familiar with a range of useful language
expressions for:
⢠Voicing an opinion
⢠Agreeing
⢠Disagreeing
[See handout]
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Body language
Physical cues that indicate you wish to talk:
⢠Make eye contact
⢠Use your hand
⢠Lean forward in your seat
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Final tips
1. Relevant: Stay focused and âon-topicâ
2. Inclusive: Engage all members / âshare the
floorâ
3. Polite: Appropriate verbal and language
4. Confidence: Donât be afraid to speak up!
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Communication helps to:
⢠Clarify concepts from lectures or readings
⢠Enrich your education experience and
develop your knowledge and
understanding
⢠Improve your study habits and assignment
results based on feedback
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Why is etiquette important?
You could be the smartest person on earth,
but if you donât know how to communicate or
behave appropriately, you will not get far!
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REMEMBER
You are one of MANY students.
Academics and members of staff
are VERY busy!
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Appropriate ways to communicate after
class
⢠Email (see handout)
⢠Visit their office
Do NOT ask for mobile phone numbers!
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What is appropriate?
ďźBe on time
ďźPut in the effort
ďźBe polite
ďźTake responsibility for yourself
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What NOT to say:
Have you graded my assignment yet
because I wanna know how much effort I
need to put in for the rest of the
semester?
I would like to know what I need to work
on throughout the semester so I can
achieve the results I would I like.
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What NOT to say:
I might miss a lot of classes, so your
notes are online, right?
Unfortunately, due to conflicting commitments,
I may be miss some lectures this semester.
However, I want to make sure I keep up with
the course material. Will the lecture notes be
available on Moodle?
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What NOT to say:
I donât attend your lectures because they
are boring / I have more important things
to do.
I am unable to attend your lectures because of
conflicting commitments, however I make sure
I keep up with the lectures and readings
through Moodle.
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What NOT to say:
Do I need to know this for the exam?
Do you have any good tips for how we should
study for the exam?
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What NOT to say:
Can I get an extension, I am just
soooooooo busy.
If you have a really good reason for needing
an extension, make sure you can back up your
claim and provide proof. Simply asking will not
do!
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Academic âPet Peevesâ
1. Not listening / talking / playing on your phone in
class
2. Asking questions that are loud and clear in the
lecture notes / course outline / assignment
guidelines
3. Asking what questions will be in the exam
4. Generally being lazy
5. Packing up before the end of class
6. Not participating when invited to / asked a
question
Tutorials play an important role in the information sharing process. It is a chance for you to discuss topics in a smaller group.
Prepare for success in a group discussion by making sure you have the right vocabulary to initiate and sustain conversation.
Being familiar with a range of useful language expressions will improve your confidence and your performance.
Prepare for success in a group discussion by making sure you have the right vocabulary to initiate and sustain conversation.
Being familiar with a range of useful language expressions will improve your confidence and your performance.
Watch what other people do when they are speaking, and make yourself familiar with the verbal and physical cues which tell you that a speaker is preparing to finish speaking. These cues will help you to know when to get ready to talk or when to start an interruption.
Interacting with lecturers, tutors and other academic staff is an everyday part of institute life. You may communicate with the academics or academic staff to: (refer points on slide)
What matters most is how good of a communicator you are!
Although lecturers, tutors and other academic staff are here to help you and want to help you, they are VERY busy!
You are one of MANY students that they have dealings with every day, so have respect for this!
Always keep this in mind.
Do NOT ask for mobile phone numbers â it is not appropriate and you will not be given it!
Be on time (to class and submitting assignments). You expect lecturers to arrive on time and they expect you to arrive on time! If you are late, apologise as you enter the class and take your seat quickly and quietly. Do not attract attention and be distracting!
Be hardworking â put in the effort, just like the lecturers do. If you submit an assignment, you would not expect a lecturer to say âI slept in / I am too lazy to mark your assignmentâ. If you do not care about your studies, why should we?
Be polite â Academics and other members of staff work extremely hard to ensure you are provided with a good education experience. Respect this and respect them.
Take responsibility for yourself â do not blame others for your mistakes. You are an adult, learning is your responsibility.
Highly disrespectful! Why should a lecturer put in any effort in grading your assignment or teaching the course if you canât be bothered to put any effort into learning?
Donât ask if you assignment has been graded, this is annoying. You will be informed when it has.
Again highly disrespectful! Makes you sound lazy and like you donât care. You are looking for the easy way out.
Be considerate and show respect.
Just no! This is very rude. Demonstrates a complete lack of respect for your lecturer and for your studies.
Shows you only care about what is on the exam and not about the learning process and developing your understanding. You are being taught these concepts and topics for a reason â because you may need them again in the future!
Yes, so? Who isnât? We all have multiple things we are trying to juggle. Unless you have a genuine reason, just as a medical condition or a family emergency (just to name a couple), the answer will be no. The lecturer is also soooooooo busy â making assignments and planning lectures is just a small portion of what they do.
Point 1 ď If you are talking because you are asking your neighbour a question or using your phone to look something up, instead raise your and ask the question, or save it until after class!
Point 2 ď Before asking a question, make sure you have checked for the answer yourself. It may be in your course outline, assignment description, etc. You need to take control of your own learning. Be independent and search for answers yourself. If 200 students asked the same question, it will drive the lecturer mental, not to mention waste their valuable time!
Point 3 ď You will not be told this, ever! Instead, ask for advice about how you can prepare for the exam.
Point 4 ď Donât come to class if you are just going to sit there and sleep, not pay attention or not participate. It is a waste of your time and the lecturers time. Make an effort in your assignments. As itâs been said before, if you donât make the effort, why should we?
Point 5 ď Just donât. It is rude and distracting to the lecturer and your fellow classmates. If you come to class, make the commitment to stay to the end.
