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Discussion 2 – Info Tech and Mobile Application
Why Mobile Apps? If potential customers cannot reach your
services, they are lost potential customers. Smartphones,
tablets, and other nontraditional devices are pervasive in the
market. The onus of responsibility is on developers to help
customers get a product anywhere. Do competitors offer
products or services your organization does not? Is that why
they have an app? Is there a market an organization desires to
expand into? If an organization is already in that market, can
they add any features to an app that will have more draw than
their competitors?
· Why is mobile development difficult? Explain.
· Why do some organizations think they do not need a mobile
presence?
· Why do organizations need a mobile application?
· What is the Application Development Life Cycle (ADLC);
How does ADLC related to Android development in an
enterprise? (see hand-outs in Learning Materials)
· Describe 3 key phases of activities that occur in the ADLC -
which phase is the work of this class? (see hand-outs in
Learning Materials)
TEXTBOOK
Title: Mobile App Development for iOS and Android
ISBN: 9781943153909
Authors: Jakob Iversen and Michael Eierman
Publisher: New Riders PTG
Publication Date: 2021
Edition: 3 ED.
SAMPLE PAPER – FOR REFERENCE USE ONLY
Clinical Interview Paper
My client is a 52-year-old African American male who was
taken to the emergency department (ED) at Mount Sinai
Hospital on 8/15/20 due to an overdose of aspirin. This is his
second psychiatric admission. His last admission was at St.
Elizabeth’s Hospital three years ago for major depression.
Client’s current diagnosis is major depressive disorder (MDD)
without history of substance use. His medical problems include
hypertension and asthma. He is currently taking albuterol,
amlodipine, and sertraline. He works full-time as a mechanic
and is presently living with his wife. He considers his 22-year-
old married daughter to be his support system. The clinical
interview took place in the client’s bedroom. His roommate was
not in the room at the time. I asked if I could turn on the light
and the client agreed. He then sat down on the edge of his bed,
while I positioned myself by the door and sat down on a nearby
chair facing him. There were no interruptions during our
conversation.
Process Recording
Student Nurse (direct quotes)
Client (direct quotes; include verbal and nonverbal ways of
communication)
Communication Techniques
- Identify specific technique(s) used.
- State whether the technique is therapeutic or not, with a brief
explanation.
Student's Thoughts & Feelings
- If nontherapeutic, state the alternate response (I could have
said, :….).
“Good Morning, Mr. JH.”
“Who are you, and where the devil am I? (gazes around with a
confused look on his face, quickly sits on the edge of the bed).
Therapeutic: Giving recognition.
Explain why it is therapeutic.
I was feeling nervous. He had attempted suicide, and I didn’t
know if I could help him. Initially, I was feeling somewhat
overwhelmed.
“I am Nancy. I am a student nurse from the college, and you are
at Mt. Sinai Hospital. I would like to spend some time with you
today.”
“What am I doing here? How did I get here?” (spoken in a loud,
demanding voice).
Therapeutic: Giving information.
Explain why it is therapeutic.
Therapeutic: Offering self.
Explain why it is therapeutic.
I felt a bit intimidated when he raised his voice.
“You were brought in by your wife last night after swallowing a
bottle of aspirin. You had to have your stomach pumped.”
“Oh … yeah” (silence for 2 minutes, shoulders slumped while
staring at the floor).
Must be filled in
I was uncomfortable with the silence, but since I did not have
anything useful to say, I stayed with him in silence for the 2
minutes.
“You seem upset, Mr. JH. What are you thinking about?”
“Yeah, I just remembered I wanted to kill myself” (said in a low
tone almost to himself).
Must be filled in
I began to feel sorry for him, he looked so sad and helpless.
“Oh, Mr. JH, you have so much to live for. You have such a
loving family.”
“What do you know about my life? You want to know about my
family? My wife is leaving me, that’s what” (faces the nurse
with an angry expression on his face and speaks in a loud
tone).”
Nontherapeutic: Minimizing feelings.
Explain why it is not a therapeutic
communication strategy.
.
I felt overwhelmed. I did not know what to say. His talking
about killing himself made me nervous.
I could have said, “Tell me more about that”
(exploring).
“I didn’t know. You must be terribly upset by her leaving.”
“Yes, I am. After 25 years of marriage, she now decides to
leave me. Wouldn’t you feel the same if you were in my
situation?” (angry tone of voice).
Must be filled in
I really felt for him, and now I thought that encouraging him to
talk more about this could be useful for him.
“Yes, I would. Why does she want to leave?”
“I don’t know. You have to ask her” (still with an angry tone).
Nontherapeutic: Agreeing.
Explain why it is not a therapeutic strategy.
Nontherapeutic: Use of “why” question.
Explain why it is not therapeutic
strategy
I thought that agreeing with him would make him feel better.
I could have remained neutral, neither
agreeing nor disagreeing with the client.
I shouldn’t have used “why” in my question
. I could have said, “What do you think is the
reason for her decision to leave?”
“Can you tell me what you think might be the reason?’
“No … I don’t know” (voice is softer with a sad affect).
Must be filled in
I wanted to explore his marital situation, but I should have used
an open-ended question.
I could have said, “What do you think might
be her reason for deciding to leave?”
“Have you tried going to a marriage counselor?”
“That doesn’t work”
(shaking his head).
Must be filled in
I wanted to offer the client some suggestions, and although he
did not simply respond with a “yes” or “no,”
I should have said, “What have you and your
wife done to help resolve your marital issues or problems?’
“What makes you say that counseling does not work?”
“I really feel tired and would like to rest now”
(voice got softer).
Must be filled in
I could tell that Mr. JH was not ready to open up about his
feelings and thoughts.”
“Okay, Mr. JH, you can rest now. Before I leave, I just need to
ask if you are still thinking of harming yourself?”
“No” (avoids eye contact but firm with his response).
Must be filled in
I was nervous about asking if he had suicidal ideations, but I
knew that I had to ask.
“Thank you for talking to me. If you need anything, let me
know.”
“Okay, thank you” (starts to stand up with a flat affect).
Must be filled in
I wished Mr. JH could have talked more about his feelings and
thoughts, but I realize that he was not ready to do so, especially
with a student nurse.”
It was an anxiety-provoking experience for me to engage in
a 1:1 conversation with a client diagnosed with mental illness.
Oftentimes, I was not sure of what to say, especially since Mr.
JH looked angry. I tried to apply the therapeutic strategies that I
learned but it was quite difficult to do so. I feel that I was good
at active listening since I was really paying attention to what
the client was saying, both verbally and non-verbally. I was
observing his body language to better understand how he was
feeling. I also used the technique of making observations to
determine if I was being accurate. I provided my client
information about myself and recognized him as I started my
interaction with him. At the end of our conversation, I made
sure I offered my assistance to Mr. JH. I really wanted to
explore Mr. JH’s life situation with his wife, but instead of
using open-ended questions, I ended up using closed-ended type
of questioning. I also should avoid putting my client on a
defense by asking the “why” questions. As a healthcare
provider, I should remain unbiased when my client asks for my
personal opinions. I have learned so much based on my clinical
interview with Mr. JH. I hope that I can be more effective and
confident in my future interactions with my clients.
References
(Must be in APA format, 7th edition)
[removed]
Discussion 1 – Emerging Threat & counter Measures
What are the various technologies employed by wireless devices
to maximize their use of the available radio frequencies? Also
discuss methods used to secure 802.11 wireless networking in
your initial thread.
Please make your initial post and two response posts
substantive. A substantive post will do at least TWO of the
following:
At least one scholarly source should be used in the initial
discussion thread. Be sure to use information from your
readings and other sources from the UC Library. Use proper
citations and references in your post.
350-400 Words
Readings
Hokeun Kim, Wasicek, A., Mehne, B., & Lee, E. A. (2016).
A Secure Network Architecture for the Internet of
Things Based on Local Authorization Entities. 2016 IEEE 4th
International Conference on Future Internet of Things and
Cloud (FiCloud), 114–122.
Cao, Jiang, X., Zhao, Y., Wang, S., You, D., & Xu, X. (2020).
A Survey Of Network Attacks On Cyber-Physical
Systems. IEEE Access, 8, 1–1.
Project 1 – Info Tech and Mobile Application
Week 1 - Project 1 (Chapter 1, pg. 7, Exercise #3)
Identify and explain a specific business process. How might this
process be automated with mobile technologies? How might it
be completely redesigned? Refer to instructions in the textbook.
TEXTBOOK
Title: Mobile App Development for iOS and Android
ISBN: 9781943153909
Authors: Jakob Iversen and Michael Eierman
Publisher: New Riders PTG
Publication Date: 2021
Edition: 3 ED.
Assignment – Info Tech and Mobile Application
By far, the type of writing that we encounter, both in secular
and academic settings, fall into the category of being
"informational/Observatory". The intent of research writing is
different - research writing is usually centered around
advancing understanding of a topical problem/issue, and for a
"community". Research writings, therefore, leverage the work
of prior research or it opens a discussion around a current topic.
In either case, such writings follow a streamlined format that is
familiar to researchers. This format, typically, contain
components such as:
Title,
Abstract,
Introduction,
Method,
Results,
Future Works, etc. (see example research paper under
this week's
Learning Materials section). The purpose of your
assignment this week is for you to examine components of a
research article and to identify guidelines for
conducting critical analyses of published works. The knowledge
gain here should be applied when completing your Week 3
research writing assignment. As you complete any writing
assignment it is a good idea to proof read your work and use the
University Writing Center to help with APA formatting; both
will assist in minimizing grammatical errors and improve
conducting research writing.
Your Assignment:
1.
Find a research article - mobile technology preferred;
but any technology topic is acceptable. A research effort is
usually placed in the context of a "business problem" that can
be understood in terms of carefully designed research questions;
this allows for maximum research, understanding, and
participation around resolving the problem.
2.
Write a three - five (3-5) page paper that evaluates the
research article you found - your paper should be: typed, double
spaced, using Times New Roman font (size 12), with one-inch
margins on all sides; citations and references must follow APA
or school-specific format. See hand-outs provided on graduate
and APA style research papers.
Evaluate criteria - notice what research components (Title,
Abstract, Method, etc.) are used in the article you found (see
the article " Guidelines for Evaluating a Research" in this
week's
Learning Materials section)
1. State the name of the article you found and that is being
evaluated and who the author(s) is/are.
2. What is this article about - talk about its context (what is the
topic; its purpose, and significance to what/whom)?
3. What components of a research format are included in this
article?
4. How does its format contribute to the purpose of the writing;
that is, Research?
5. Do the author(s) use this format in a way that furthers
research - what other component(s), if any, might be helpful to
this purpose?
Discuss - general guidelines for research writing (not
necessarily in this order):
·
· What makes research writing different than ordinary
information/observation writing?
· Identify and explain major components of a research paper
format
· Why use peer-reviewed journals in research?
· Why are keywords used in the Abstract and during the
Literature Review process?
· Why use/apply APA basic citation style in these writing
assignments?
· Why is academic integrity important (see syllabus)?
Use at least five different quality resources in this assignment.
Note: Wikipedia, Blogs, Info articles, and similar
Websites do not qualify as quality resources for research
writing. Include a cover page containing: the title of the
assignment, the student’s name, the professor’s name, the
course title, and the date. The cover page and the reference
pages do not count toward the page count. Review the Helpful
Information provided related to critical thinking and also follow
the hand-outs provided in this week's folder.
Text Book
Title: Mobile App Development for iOS and Android
ISBN: 9781943153909
Authors: Jakob Iversen and Michael Eierman
Publisher: New Riders PTG
Publication Date: 2021
Edition: 3 ED.
Survey Instrument – Human comput Inter & usability
One of the ways in which usability professionals collect data,
and for that matter academic professionals, is the use of a
survey instrument. In this assignment, you’ll create a paper-
based survey instrument evaluating a mobile application or
Website. In the assignment, you are expected to include:
· Participant Demographic Data (Name, Age, Gender, Location,
Education etc.)
· Participation Consent
· 8 – 10 Measurable Quantitative Questions (Using a scale to
support measurement, i.e., Likert)
· 2 – 4 Qualitative Questions
Leverage the literature and textbook examples in your
instrument creation. This survey is a PAPER PROTOTYPE not
to be completed using a survey instrument such as Survey
Monkey.
Readings
· Chapter 8, Interaction Design 5th Edition
· World Leaders in Research-Based User Experience.
(n.d.). How to analyze qualitative data from UX research:
Thematic Analysis. Nielsen Norman Group. Retrieved from
https://www.nngroup.com/articles/thematic-analysis/
· World Leaders in Research-Based User Experience. (n.d.). 6
mistakes when Crafting Interview questions. Nielsen Norman
Group. Retrieved from
https://www.nngroup.com/articles/interview-questions-
mistakes/
TextBook
Title: Interaction Design
ISBN: 9780470665763
Authors: Yvonne Rogers, Helen Sharp, Jenny Preece
Publisher: John Wiley & Sons
Publication Date: 2011-06-07
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Discussion 2 – Info Tech and Mobile ApplicationWhy Mobile Apps.docx

  • 1. Discussion 2 – Info Tech and Mobile Application Why Mobile Apps? If potential customers cannot reach your services, they are lost potential customers. Smartphones, tablets, and other nontraditional devices are pervasive in the market. The onus of responsibility is on developers to help customers get a product anywhere. Do competitors offer products or services your organization does not? Is that why they have an app? Is there a market an organization desires to expand into? If an organization is already in that market, can they add any features to an app that will have more draw than their competitors? · Why is mobile development difficult? Explain. · Why do some organizations think they do not need a mobile presence? · Why do organizations need a mobile application? · What is the Application Development Life Cycle (ADLC); How does ADLC related to Android development in an enterprise? (see hand-outs in Learning Materials) · Describe 3 key phases of activities that occur in the ADLC - which phase is the work of this class? (see hand-outs in Learning Materials) TEXTBOOK Title: Mobile App Development for iOS and Android ISBN: 9781943153909 Authors: Jakob Iversen and Michael Eierman Publisher: New Riders PTG Publication Date: 2021 Edition: 3 ED.
  • 2. SAMPLE PAPER – FOR REFERENCE USE ONLY Clinical Interview Paper My client is a 52-year-old African American male who was taken to the emergency department (ED) at Mount Sinai Hospital on 8/15/20 due to an overdose of aspirin. This is his second psychiatric admission. His last admission was at St. Elizabeth’s Hospital three years ago for major depression. Client’s current diagnosis is major depressive disorder (MDD) without history of substance use. His medical problems include hypertension and asthma. He is currently taking albuterol, amlodipine, and sertraline. He works full-time as a mechanic and is presently living with his wife. He considers his 22-year- old married daughter to be his support system. The clinical interview took place in the client’s bedroom. His roommate was not in the room at the time. I asked if I could turn on the light and the client agreed. He then sat down on the edge of his bed, while I positioned myself by the door and sat down on a nearby chair facing him. There were no interruptions during our conversation. Process Recording Student Nurse (direct quotes) Client (direct quotes; include verbal and nonverbal ways of communication) Communication Techniques - Identify specific technique(s) used. - State whether the technique is therapeutic or not, with a brief explanation. Student's Thoughts & Feelings - If nontherapeutic, state the alternate response (I could have said, :….).
  • 3. “Good Morning, Mr. JH.” “Who are you, and where the devil am I? (gazes around with a confused look on his face, quickly sits on the edge of the bed). Therapeutic: Giving recognition. Explain why it is therapeutic. I was feeling nervous. He had attempted suicide, and I didn’t know if I could help him. Initially, I was feeling somewhat overwhelmed. “I am Nancy. I am a student nurse from the college, and you are at Mt. Sinai Hospital. I would like to spend some time with you today.” “What am I doing here? How did I get here?” (spoken in a loud, demanding voice). Therapeutic: Giving information. Explain why it is therapeutic. Therapeutic: Offering self. Explain why it is therapeutic. I felt a bit intimidated when he raised his voice. “You were brought in by your wife last night after swallowing a bottle of aspirin. You had to have your stomach pumped.” “Oh … yeah” (silence for 2 minutes, shoulders slumped while staring at the floor). Must be filled in I was uncomfortable with the silence, but since I did not have anything useful to say, I stayed with him in silence for the 2 minutes. “You seem upset, Mr. JH. What are you thinking about?” “Yeah, I just remembered I wanted to kill myself” (said in a low tone almost to himself).
  • 4. Must be filled in I began to feel sorry for him, he looked so sad and helpless. “Oh, Mr. JH, you have so much to live for. You have such a loving family.” “What do you know about my life? You want to know about my family? My wife is leaving me, that’s what” (faces the nurse with an angry expression on his face and speaks in a loud tone).” Nontherapeutic: Minimizing feelings. Explain why it is not a therapeutic communication strategy. . I felt overwhelmed. I did not know what to say. His talking about killing himself made me nervous. I could have said, “Tell me more about that” (exploring). “I didn’t know. You must be terribly upset by her leaving.” “Yes, I am. After 25 years of marriage, she now decides to leave me. Wouldn’t you feel the same if you were in my situation?” (angry tone of voice). Must be filled in I really felt for him, and now I thought that encouraging him to talk more about this could be useful for him. “Yes, I would. Why does she want to leave?” “I don’t know. You have to ask her” (still with an angry tone). Nontherapeutic: Agreeing. Explain why it is not a therapeutic strategy. Nontherapeutic: Use of “why” question. Explain why it is not therapeutic strategy I thought that agreeing with him would make him feel better. I could have remained neutral, neither
  • 5. agreeing nor disagreeing with the client. I shouldn’t have used “why” in my question . I could have said, “What do you think is the reason for her decision to leave?” “Can you tell me what you think might be the reason?’ “No … I don’t know” (voice is softer with a sad affect). Must be filled in I wanted to explore his marital situation, but I should have used an open-ended question. I could have said, “What do you think might be her reason for deciding to leave?” “Have you tried going to a marriage counselor?” “That doesn’t work” (shaking his head). Must be filled in I wanted to offer the client some suggestions, and although he did not simply respond with a “yes” or “no,” I should have said, “What have you and your wife done to help resolve your marital issues or problems?’ “What makes you say that counseling does not work?” “I really feel tired and would like to rest now” (voice got softer). Must be filled in I could tell that Mr. JH was not ready to open up about his feelings and thoughts.” “Okay, Mr. JH, you can rest now. Before I leave, I just need to ask if you are still thinking of harming yourself?” “No” (avoids eye contact but firm with his response).
  • 6. Must be filled in I was nervous about asking if he had suicidal ideations, but I knew that I had to ask. “Thank you for talking to me. If you need anything, let me know.” “Okay, thank you” (starts to stand up with a flat affect). Must be filled in I wished Mr. JH could have talked more about his feelings and thoughts, but I realize that he was not ready to do so, especially with a student nurse.” It was an anxiety-provoking experience for me to engage in a 1:1 conversation with a client diagnosed with mental illness. Oftentimes, I was not sure of what to say, especially since Mr. JH looked angry. I tried to apply the therapeutic strategies that I learned but it was quite difficult to do so. I feel that I was good at active listening since I was really paying attention to what the client was saying, both verbally and non-verbally. I was observing his body language to better understand how he was feeling. I also used the technique of making observations to determine if I was being accurate. I provided my client information about myself and recognized him as I started my interaction with him. At the end of our conversation, I made sure I offered my assistance to Mr. JH. I really wanted to explore Mr. JH’s life situation with his wife, but instead of using open-ended questions, I ended up using closed-ended type of questioning. I also should avoid putting my client on a defense by asking the “why” questions. As a healthcare provider, I should remain unbiased when my client asks for my personal opinions. I have learned so much based on my clinical interview with Mr. JH. I hope that I can be more effective and confident in my future interactions with my clients. References (Must be in APA format, 7th edition)
  • 7. [removed] Discussion 1 – Emerging Threat & counter Measures What are the various technologies employed by wireless devices to maximize their use of the available radio frequencies? Also discuss methods used to secure 802.11 wireless networking in your initial thread. Please make your initial post and two response posts substantive. A substantive post will do at least TWO of the following: At least one scholarly source should be used in the initial discussion thread. Be sure to use information from your readings and other sources from the UC Library. Use proper citations and references in your post. 350-400 Words Readings Hokeun Kim, Wasicek, A., Mehne, B., & Lee, E. A. (2016). A Secure Network Architecture for the Internet of Things Based on Local Authorization Entities. 2016 IEEE 4th International Conference on Future Internet of Things and Cloud (FiCloud), 114–122. Cao, Jiang, X., Zhao, Y., Wang, S., You, D., & Xu, X. (2020). A Survey Of Network Attacks On Cyber-Physical Systems. IEEE Access, 8, 1–1. Project 1 – Info Tech and Mobile Application Week 1 - Project 1 (Chapter 1, pg. 7, Exercise #3) Identify and explain a specific business process. How might this process be automated with mobile technologies? How might it be completely redesigned? Refer to instructions in the textbook. TEXTBOOK Title: Mobile App Development for iOS and Android
  • 8. ISBN: 9781943153909 Authors: Jakob Iversen and Michael Eierman Publisher: New Riders PTG Publication Date: 2021 Edition: 3 ED. Assignment – Info Tech and Mobile Application By far, the type of writing that we encounter, both in secular and academic settings, fall into the category of being "informational/Observatory". The intent of research writing is different - research writing is usually centered around advancing understanding of a topical problem/issue, and for a "community". Research writings, therefore, leverage the work of prior research or it opens a discussion around a current topic. In either case, such writings follow a streamlined format that is familiar to researchers. This format, typically, contain components such as: Title, Abstract, Introduction, Method, Results, Future Works, etc. (see example research paper under this week's Learning Materials section). The purpose of your assignment this week is for you to examine components of a research article and to identify guidelines for conducting critical analyses of published works. The knowledge gain here should be applied when completing your Week 3 research writing assignment. As you complete any writing assignment it is a good idea to proof read your work and use the University Writing Center to help with APA formatting; both will assist in minimizing grammatical errors and improve conducting research writing.
  • 9. Your Assignment: 1. Find a research article - mobile technology preferred; but any technology topic is acceptable. A research effort is usually placed in the context of a "business problem" that can be understood in terms of carefully designed research questions; this allows for maximum research, understanding, and participation around resolving the problem. 2. Write a three - five (3-5) page paper that evaluates the research article you found - your paper should be: typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. See hand-outs provided on graduate and APA style research papers. Evaluate criteria - notice what research components (Title, Abstract, Method, etc.) are used in the article you found (see the article " Guidelines for Evaluating a Research" in this week's Learning Materials section) 1. State the name of the article you found and that is being evaluated and who the author(s) is/are. 2. What is this article about - talk about its context (what is the topic; its purpose, and significance to what/whom)? 3. What components of a research format are included in this article? 4. How does its format contribute to the purpose of the writing; that is, Research? 5. Do the author(s) use this format in a way that furthers research - what other component(s), if any, might be helpful to this purpose? Discuss - general guidelines for research writing (not
  • 10. necessarily in this order): · · What makes research writing different than ordinary information/observation writing? · Identify and explain major components of a research paper format · Why use peer-reviewed journals in research? · Why are keywords used in the Abstract and during the Literature Review process? · Why use/apply APA basic citation style in these writing assignments? · Why is academic integrity important (see syllabus)? Use at least five different quality resources in this assignment. Note: Wikipedia, Blogs, Info articles, and similar Websites do not qualify as quality resources for research writing. Include a cover page containing: the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference pages do not count toward the page count. Review the Helpful Information provided related to critical thinking and also follow the hand-outs provided in this week's folder. Text Book Title: Mobile App Development for iOS and Android ISBN: 9781943153909 Authors: Jakob Iversen and Michael Eierman Publisher: New Riders PTG Publication Date: 2021 Edition: 3 ED. Survey Instrument – Human comput Inter & usability One of the ways in which usability professionals collect data,
  • 11. and for that matter academic professionals, is the use of a survey instrument. In this assignment, you’ll create a paper- based survey instrument evaluating a mobile application or Website. In the assignment, you are expected to include: · Participant Demographic Data (Name, Age, Gender, Location, Education etc.) · Participation Consent · 8 – 10 Measurable Quantitative Questions (Using a scale to support measurement, i.e., Likert) · 2 – 4 Qualitative Questions Leverage the literature and textbook examples in your instrument creation. This survey is a PAPER PROTOTYPE not to be completed using a survey instrument such as Survey Monkey. Readings · Chapter 8, Interaction Design 5th Edition · World Leaders in Research-Based User Experience. (n.d.). How to analyze qualitative data from UX research: Thematic Analysis. Nielsen Norman Group. Retrieved from https://www.nngroup.com/articles/thematic-analysis/ · World Leaders in Research-Based User Experience. (n.d.). 6 mistakes when Crafting Interview questions. Nielsen Norman Group. Retrieved from https://www.nngroup.com/articles/interview-questions- mistakes/ TextBook Title: Interaction Design ISBN: 9780470665763 Authors: Yvonne Rogers, Helen Sharp, Jenny Preece Publisher: John Wiley & Sons Publication Date: 2011-06-07