This document describes a project to replace an existing direct ship supply chain management system with a new system using Sterling Commerce and a custom user interface. The current system uses DTCMO and WS Interlink for order management and vendor portal functionality, which have limitations. The new system will interface customer orders from web stores and DTCMO into Sterling for order management, sourcing decisions, and creating drop ship purchase orders. Vendors will access a custom user interface directly connected to Sterling to view and fulfill purchase orders. Sterling will also interface with other systems like DTCMO and Lawson for shipping confirmations and invoices. The goals are to improve the direct ship fulfillment process, remove limitations of existing applications, and lay a foundation for

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Case Study
Direct Ship Supply Chain Management System

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This project envisions replacing DTCMO and WS Interlink with Sterling and a custom UI layer as
the order management and DS vendor portal solutions.
Background:
Currently drop ship POS are tracked through the WS Interlink application. Sales
orders are created in DTC-MO and POs are created and then interfaced to WS Interlink (WSIN).
Vendors can view and do fulfillment related transactions in WSIN. After shipment they trigger
invoicing through WSIN.
The project envisages implementing DS fulfillment process using Sterling as the Order
Management/ DS PO Management system and a custom UI as the vendor portal. Customer
orders will be captured in Web store and DTCMO and will be interfaced into Sterling. Sterling
will support sourcing decisions and ECDD calculations for DS items. Orders created in Sterling
will go through the sourcing/ scheduling logic that will drive the creation of DS POs in
Sterling. DS vendors will view, manage and fulfill these POs by accessing the custom vendor
portal UI, which will directly interact with Sterling for business data and core business logic.
Sterling will interface with DTCMO and Lawson to report shipment confirmations and vendor
invoices.
Objective:
This project’s primary objective is to replace the existing DTCMO/ WS Interlink-based system
functionality with Sterling/ custom UI-based applications and in the process, also improve the
DS fulfillment process by removing some of the limitations of the existing applications.
The WS Interlink Replacement project’s objective is to provide:
• Foundation for additional Direct Ship capabilities and phase out portions of Legacy order
management system.
• Remove limitations in existing WS Interlink solution—personalization, order updates, lack of
automation via EDI, cartonization and service-level optimization.
Project Benefits:
The Project benefits include:
• Efficient order management (modifications and visibility) and direct ship vendor capacity
management
• Providing Revenue upside due to the enhanced personalization (images)
• Savings in transportation costs
• Reduction/elimination of licensing fees for WSI interlink in longer term
• More accurate delivery date calculations during order entry
Client Requirement

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Current Drop Ship Flowchart:
Customers call
and place the
orders
Orders entered in
DTC MO System
PO Generation
process
WSInterlink
database
Load PO's to
vendors' accounts
PO's
World Ship
UPS Bar Code
labels
Vendor performs
"End of Day"
process from
World Ship
System
PSB and PLD
Reports
Shipping
information
Order
info
(HOST
CR00)
Shipping
labels
(ups_wsimp
ort.cxv)
UPS Database
PUP & POD
Memphis (PKMS)
DTC MO System
Update ship lines
Revenue
Recognition /
Update Accouting
systems
WSGC WSInterlink Vendors UPS
PO transmitted to
WSInterlink through Unix
System at WSGC
Vendorsdownloadlabels
toWorldShip
"Endofdayprocess"uploadshippinginformation
fromWorldShiptoUPSDatabase
Shipping Information from UPS Database to Memphis
PO's
Nextier (Carrier
Exel system)
HOSTCR00 only
contains Exel
shipments
DSEFXINV
file
Invoices, Acknowledgement,
Ship Status will be captured in
DSEFXINV file
Invoice file transmitted
through Unix System at
WSGC
Note: File NDTCYYMMDD contains shipment data from
UPS for Drop Ship shipments
File DSBILP
(For
accounting
system,
contains order
information)

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Technologies Used
Sterling Commerce 8.5 Sterling Product for Order Fulfillment.
Core Java A suitable managed code development environment for handling the
extensive project.
Red hat Linux Sturdy and stable operating system with high level functionalities for
online development.
Oracle Installed as part of the Sterling Product to manage various branches
of Order Fulfillment.
Microsoft Visio Integrated tool best suited for modular architecture and iterative
development of software.
Eclipse Indigo Versatile web development tool with exhaustive support for various
server-side scripting frameworks and CSS, JavaScript.
Subversion (SVN) Ideal application providing stratified storage and back up of code
files.
Manpower
Project Leader 2
Developers 6
Designers 4
Quality Assurance Testers Managed at Client’s End.

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Planning
The following pain points will be resolved by generating custom components using
Sterling Product:
• Current U/I does not have a practical search functionality to view order lines at the
customer order level; leading to processing errors.
• Currently, ship confirmations are received by customers the evening after the item has been
shipped. For all items being shipped via UPS Next Day Air, the item shows up after the
goods have been received by the customer.
• Buyers must search for needle in haystack to find problem orders. Would like exception
reporting to minimize manual effort.
• Vendors updating items to be shipped prior to actual shipment resulting in customer billing
early. Vendors not ship confirming order and customer doesn’t get billed resulting in fixing
manually by Inventory/Care Center.
• Cancellations don’t succeed and customer gets billed and receives item.

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Interface flow:

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