1. _________________________________________________________________________
Vinothkanna Sivaraj
Contact: 603-343-7553
Vinothkannasiv@gmail.com
CAREER OBJECTIVE
A Production support analyst/developer looking for a new challenge to showcase my skills and abilities.
PROFESSIONAL SUMMARY
Over 8.7 yrs. of experience in Java/J2EE, Oracle and Unix of software development, maintenance
and production support.
Certification
• Certified in SQL
• Certified in PL/SQL
• Certified in JAVA
• Certified in IBM DB2 10.1 Fundamentals.
• Certified in ITIL v3
PROFESSIONAL EXPERIENCE
Organization Designation Duration
Xchanging Technology Senior Software Engineer Oct 2010 – Till date
Yalamanchili Software Exports Team Lead – Production Support Dec 2007 – Oct 2010
Projects undertaken in Xchanging Technology
Project #1:
Project Name : Production Support (First Response).
Client : Liberty Mutual,US
Location : Dover,NH
Environment : Oracle, Unix, Informatica, Remedy, putty, Bladelogic, Mainframe, ESP.
Project Description:
First response supports multiple applications under Claims.FR can handle tasks which are simple
and repeatable. FR performs tasks based on script documents. FR provides support by combining both the
technologies Midrange and Mainframe.
Responsibilities:
• First point of contact to the needs of the customers.
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• Supporting changes that impact the systems.
• Keeping systems accessible at all times.
• Addressing applications issues.
• Identifying and implementing process improvements.
• Working with stakeholders to continuously improve the customer benefits.
• Monitoring the jobs in ESP tools.
• Handling repeatable support tickets. (Incident and Change ticket using Remedy tool).
• Handling repeatable ad-hoc requests.
• Creating more script documents which are identified by FR and take over scripts from CS/Dev team.
Contribution:
• Brought more efficiencies to follow the consistent process across all applications.
• Created Innovative automated process to reduce the manual effort.
Project #2:
Project Name : eFROI (Electronic First Report of Injury)
Client : Liberty Mutual,US
Location : Dover,NH
Environment : Java/J2ee, Ant, Junit, UNIX Shell Script, JavaScript, Sybase, CVS, RAD, Linux,
Putty and C.
Project Description : eFROI is an intranet web based application used to generate and manage the
First Report of Injury (FROI), Distribution Rules and Recipients for WC claims. It receives claim data from the
Claim Intake systems (IxPRS – WC claims, EDI external claims from Intake Utility application – owned by
EXPRS application), generates the FROI pdf and per the rules defined, creates and distributes the FROI
reports, routing FROI Archive to On Demand, sending FROI information to the Publishing Factory to be
printed and mailed (Postal) to states, branch offices and customers, faxing FROIs to customers and branch
offices, and emailing FROI’s to branch offices
Responsibilities:
• Working with IT Manager and Client developers to review the requirement, estimation and analysis for
SSN Masking
• Prepared technical documentation for SSN Masking.
• Worked together with developer and modified SSN.
• Modified exiting JSP page to implement the SSN Masking.
• Created DAO java objects for data transaction.
• Developed and executed junit for function test.
• Written SQL queries for data fetching for display in JSP page.
• Using CVS as version control
• Participate in status meeting with Project Manager and IT Developers.
• Interacting with QA team for fixing the defects.
• Performed production release task for SSN Mask and support for production implementation.
Project #3:
Project Name : eFROI 4D tool convertion
Client : Liberty Mutual,US
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3. _________________________________________________________________________
Location : Dover,NH
Environment : JAVA, Eclipse, 4D tool, ANT, CVS, Sybase.
Project Description : Form Manager (4D) is the tool that is used to upload new or changed First
Report of Injury (FROI) Forms (in Adobe Illustrator EPS format) to the Sybase backend. It manages version
control, as well as the number data that is replaced in the illustrator file.
4D is the third party vendor tool. Business needs to invest more money to renew the 4D license. In order to
avoid the further investment, business took the decision to implement the same 4D concept into Java code.
Responsibilities:
• Understand the functionality of 4D tool
• Prepared Processing Overview, Class diagram, Sequence diagram and model program
• Performed java coding using core Java.
• Performed test cases
• Documenting all the functionality information.
• Participate in status meeting with Project Manager.
• Prepared the document for end user as how to run the program and required data.
• Using CVS as version control.
Project #3:
Project Name : eFROI State FROI Form designs
Client : Liberty Mutual,US
Location : Dover,NH
Environment : Abode Illustrator, Unix shell script, Sybase stored procedure, 4D tool.
Project Description : Customer sends requirement to the client either to create or make changes in
the State FROI forms. Business will consolidate all the requirements requested by the customer and assign it
to IT.
Responsibilities:
• Reviewing customer requirement.
• Modifying changes in Adobe Illustrator forms.
• Uploading the updated Adobe forms into 4D technology which reflects in the Sybase table.
• Making the necessary changes in the Stored procedures
• Performed unit testing
• Validating templates and data values.
• Performed production release task.
Project #4:
Project Name : Production Support (Claim Intake).
Client : Liberty Mutual,US
Location : Dover,NH
Environment : Oracle, Unix, Sybase, Fiddler, DB2, Remedy, BMC, ESP.
Project Description : Customer support is an intermediate team between FR and Development. If any
issues escalates from FR, CS team will apparently resolve the issue. Also CS provides support to
development release. CS can handle any new issues/adhoc requests and make sure the systems are
accessible at all times.
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4. _________________________________________________________________________
Responsibilities:
• Handling support tickets. (Incident and Change ticket using Remedy tool).
• Handling ad-hoc requests.
• Bug fixing in the UNIX shell script.
• Impact assessment for Infrastructure changes.
• Root cause analysis for the issues.
• Internal process automation and documentation.
• Perfomred Deployment and Release.
Projects undertaken in Yalamanchili:
Project #5:
Project Name : Production Support
Client : VISA
Location : Chennai, India
Environment : Unix, Oracle, Shell scripting
Project Description : Credit/Debit/Prepaid card Host has been developed to handle
the credit/debit card transactions for bank customers. For this purpose Credit / Debit card Host has been
connected to VISA VAP through NARADA™ Connect and MASTER connects with NARADA™, and the
transactions from VISA/MASTER will come to the Credit / Debit card Host for authorization.
The SWITCH/Narada acts as a middle tier between source [VISA/MASTER and POS/ATM/ECOM] and the
destination. The Message Format between ATM and SWITCH on ELF (Eliminated message Format) and
Inside the SWITCH based on the ISO 8583 and from the SWITCH to Host on ELF. SWITCH will take STIP [Stand
In Process] when the host is down. Pin verification done by HSM [Host Security Module]. After validation
switch routing to the host authorization module.
Responsibilities:
• Monitoring the online transactions using the putty login.
• Identifying the decline reason for the online transactions using the multiple Logs inside the server
(UNIX).
• Handling the VISA Edit Package for downloading the settlement file from VISA.
• Exposure to process the Chargeback in VB application and create the VISA standard file using batch
program inside the server , through FTP, file can get from server to PC then stage this file to VISA
through Edit Package.
• Processing Merchant Credit, Reversal transactions and Release transactions using VB application.
• Designing SQL (query) for analyzing the issue.
• Troubleshooting the dispute transactions.
• Processing the re-presentment in VB application.
• Taking Balance sheet for Daily RECON purpose with the help of UNIX.
• Preparing Queries for Ad –Doc reports based on the client’s requirement.
• Maintenance of cron jobs
AWARDS AND ACHIEVEMENTS
• Star of the month award
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5. _________________________________________________________________________
• Pat on the back award
• On the spots award – 3 times
Education: B.E from SSN, Chennai.
PERSONAL DETAILS
Sex : Male
Father’s Name : Sivaraj
Nationality : Indian
Marital Status : Married
Date of Birth : 11/06/1985
Address for Communication : 728 Tri City Road,
Somersworth,
NH – 03878.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
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6. _________________________________________________________________________
• Pat on the back award
• On the spots award – 3 times
Education: B.E from SSN, Chennai.
PERSONAL DETAILS
Sex : Male
Father’s Name : Sivaraj
Nationality : Indian
Marital Status : Married
Date of Birth : 11/06/1985
Address for Communication : 728 Tri City Road,
Somersworth,
NH – 03878.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
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