The document outlines the key factors for a successful digital transformation: 1. It requires upgrades to technology through in-house development or vendors, building new integrations and ecosystems, and redefining the vision as digital-first. 2. The culture must shift organically through leadership ensuring it, and training/programs to build digital capabilities among employees. 3. External hires from digital environments, new tools/frameworks, and accountability across all levels are also needed.

1. DIGITAL QB SERIES
What Are Digital Transformations:
Not What You Think

2. TECHNOLOGY
CULTURE
Level
1
OBJECTIVE:
Successful Digital
Transformations
TALENT
Execution
New Technology
Ecosystems
Re-align Vision
Leadership
Internal Growth
Key Digital Hires
Methodologies
Accountability
Level
2
Notes/
Actions
- Upgrade tech via in-house
development or vendors
- Build the right integrations,
ecosystems, and processes
for digital revenue
- Re-define new vision for a
digital-first business model
- Leadership to ensure
cultural shift is organic
- Training/ programs to build
digital capabilities
- Key external hires from a
digital-native environment
- Key tools and performance
management frameworks
- Accountability at the
highest level and across
functions

3. TECHNOLOGY
CULTURE
Level
1
OBJECTIVE:
Successful Digital
Transformations
TALENT
Execution
New Technology
Ecosystems
Re-align Vision
Leadership
Internal Growth
Key Digital Hires
Methodologies
Accountability
Level
2
Notes/
Actions
- Upgrade tech via in-house
development or vendors
- Build the right integrations,
ecosystems, and processes
for digital revenue
- Re-define new vision for a
digital-first business model
- Leadership to ensure
cultural shift is organic
- Training/ programs to build
digital capabilities
- Key external hires from a
digital-native environment
- Key tools and performance
management frameworks
- Accountability at the
highest level and across
functions

4. TECHNOLOGY
CULTURE
Level
1
OBJECTIVE:
Successful Digital
Transformations
TALENT
Execution
New Technology
Ecosystems
Level
2
Notes/
Actions
- Upgrade tech via in-house
development or vendors
- Build the right integrations,
ecosystems, and processes
for digital revenue
- Re-define new vision for a
digital-first business model
- Leadership to ensure
cultural shift is organic
- Training/ programs to build
digital capabilities
- Key external hires from a
digital-native environment
- Key tools and performance
management frameworks
- Accountability at the
highest level and across
functions

5. TECHNOLOGY
CULTURE
Level
1
OBJECTIVE:
Successful Digital
Transformations
TALENT
Execution
New Technology
Ecosystems
Re-align Vision
Leadership
Level
2
Notes/
Actions
- Upgrade tech via in-house
development or vendors
- Build the right integrations,
ecosystems, and processes
for digital revenue
- Re-define new vision for a
digital-first business model
- Leadership to ensure
cultural shift is organic
- Training/ programs to build
digital capabilities
- Key external hires from a
digital-native environment
- Key tools and performance
management frameworks
- Accountability at the
highest level and across
functions

6. TECHNOLOGY
CULTURE
Level
1
OBJECTIVE:
Successful Digital
Transformations
TALENT
Execution
New Technology
Ecosystems
Re-align Vision
Leadership
Internal Growth
Key Digital Hires
Level
2
Notes/
Actions
- Upgrade tech via in-house
development or vendors
- Build the right integrations,
ecosystems, and processes
for digital revenue
- Re-define new vision for a
digital-first business model
- Leadership to ensure
cultural shift is organic
- Training/ programs to build
digital capabilities
- Key external hires from a
digital-native environment
- Key tools and performance
management frameworks
- Accountability at the
highest level and across
functions

7. TECHNOLOGY
CULTURE
Level
1
OBJECTIVE:
Successful Digital
Transformations
TALENT
Execution
New Technology
Ecosystems
Re-align Vision
Leadership
Internal Growth
Key Digital Hires
Methodologies
Accountability
Level
2
Notes/
Actions
- Upgrade tech via in-house
development or vendors
- Build the right integrations,
ecosystems, and processes
for digital revenue
- Re-define new vision for a
digital-first business model
- Leadership to ensure
cultural shift is organic
- Training/ programs to build
digital capabilities
- Key external hires from a
digital-native environment
- Key tools and performance
management frameworks
- Accountability at the
highest level and across
functions

8. TECHNOLOGY
CULTURE
Level
1
OBJECTIVE:
Successful Digital
Transformations
TALENT
Execution
New Technology
Ecosystems
Re-align Vision
Leadership
Internal Growth
Key Digital Hires
Methodologies
Accountability
Level
2
Notes/
Actions
- Upgrade tech via in-house
development or vendors
- Build the right integrations,
ecosystems, and processes
for digital revenue
- Re-define new vision for a
digital-first business model
- Leadership to ensure
cultural shift is organic
- Training/ programs to build
digital capabilities
- Key external hires from a
digital-native environment
- Key tools and performance
management frameworks
- Accountability at the
highest level and across
functions

9. 5 TIPS TO SUCCESS
1.Make it
organic

10. 5 TIPS TO SUCCESS
1.Make it
organic
2.Think ahead

11. 5 TIPS TO SUCCESS
1.Make it
organic
2.Think ahead
3.Be agile

12. 5 TIPS TO SUCCESS
1.Make it organic
2.Think ahead
3.Be agile
4.Encourage
failure

13. 5 TIPS TO SUCCESS
1.Make it organic
2.Think ahead
3.Be agile
4.Encourage failure
5.Decentralize Accountability