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Digisport helleu
The document discusses the increasing role of social media in sports. It provides examples of how professional sports leagues and teams are using platforms like Facebook, Instagram, Twitter, and YouTube to engage with fans and enhance their experience. The author proposes a 2P/2C/2E model to understand the relationship between sports properties, consumers, and the digital experience. Finally, the author outlines 10 major trends in how sports, marketing, and academics may evolve with new technologies like big data, connected stadiums, gaming, and second screen experiences.
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Digisport helleu
- 1. « Management duSport» Conference, 13-14 June 2013, ISC Paris Sport and Social Media (#Digisport #Smsports) State of Play, Issues & Challenges Boris Helleu ( @bhelleu) Université de Caen Basse-Normandie (France), EA 4260 CesamS
- 4. 1. Sport andSocial Media, how it works and Fits 2. 2P/2C/2E Model 3. Future Prospects in Academic Research and Teaching Plan : 1. I’m not (only) a geek and I’m not a prophet, I won’t speak about the so-called digital revolution 2. An overview in order to understand the academic space of #digisport 3. This work is based on Helleu &Karoutchi in Beech & Chadwick (2013) and tries to go further 4. Exploration work based on curation, strategic monitoring and interviews Goals : Plan and usual caution
- 5. Top 15 ratings2012 in France
- 6. Its a WholeNew Ballgame (Sanderson, 2011) •81% of people prefer the internet for their sports news (41% Twitter/Facebook – 40% websites) •When the game is on TV, 83% of people will check sports social media •63% will even check updates while they’re sitting in the stadium •88% of NHL team Fans are multi-screeners (online via computer or cell phone while watching a game on TV) •94% of NHL team Fans have purchased a product or service as a result of following a brand on Twitter •79% of sports fans have used their device for watching or following sports this past year Social Media Usage •Euro 2012 : 11,9 million tweets •NBA Finals : Twitter @ Facebook mentions : 19,13 million •Superbowl XLVI : 5,67 million tweets, 215 000 Facebook likes •Usain Bolt garnerded 80 000 tweets/minute during his gold medal winning 200m sprint •Camp Nou is the most socialized place in the world according to Facebook In 2012
- 7. Percentage of FrenchPeople on at leat one social media
- 8. How many socialmedia per french people?
- 9. Sports Fans usingsocial media for sport experience
- 10. •blogs (weblogs): apersonal journal published on the World WideWeb •Online communities: the discussion forum remains the best-known and oldestform of online discussion •Websites for sharing video content (YouTube, Dailymotion, etc.), photos (Flickr), links (Delicious), and music •Socio-digitalsystemssuch as Facebook, Orkut and professionaltie- inslikeLinkedIn and Viadeo. •New platformssuch as Foursquare, Instagram, Pinterest, Vine, Bobler, Snapchat… Social network / Social media
- 11. Social Media :notoriety in France
- 12. I’m making mypresentation at #ISC . Unable to speak english #KMN I like the ISC Sports Management Conference I’m atISC Here’s a vintage photo of Simon Chadwick making his presentation at ISC Conference Here I’m making my presentation I was at ISC Conference. I got skills in #digisport Here’s a funny mini video of Michel Social & Technology Listen to me at ISC conference
- 13. The Digital Strategyof the NBA Melissa Rosenthal Brenner, NBA Vice President of Marketing “Our mission for All-Star is the same as our goal every day of the year, which is to enhance our fans' engagement and enjoyment of the game. And that's really what social media is for us. It's a way for fans to interact with each other on a global basis. We look at everything from trending topics to individual post engagement on Facebook, as well the volume and sentiment of mentions across all platforms. We'll put out a pretty robust analysis post All-Star on volume, sentiment, as well as key tweets or Facebook status updates that really tell the story of what fans feel about our game and feel about the event itself.”
- 14. To put theFans front and center Increase the level of engagement, experience and loyalty Exemple : FFF and Facebook
- 15. Exemple : LaNBA sur Instagram
- 16. Exemple : NBAon Instagram
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- 18. Callaway and LinkedIn “Thispartnership and concept are exciting because no other company has used LinkedIn’s API in this way before, and we’re using it to connect passionate golfers. It furthers our commitment to being the most transparent, most
- 19. • The MonopolyGeneration (1900- 1950) is identified with the emergence of modern sport. You had to go to a stadium to see a match. • The television generation (1950- 1990). It became possible to watch an event outside the stadium and around the world. • The Highlight Generation (1990- Present) is the internet generation generation The Elusive Fan (Rein & al., 2006) and The Digital Fan • A fourth stage ?: the Online Digital Experience Generation. Fans themselves can now create content and share it with a
- 20. Exemple : SecondScreen Canal Football App “the Canal Football App Stat Center. The new feature allows fans to compare players and access detailed match and club data, which, until now, has only been available to Coaches and Journalists.”
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- 23. Exemple : Iwas there !
- 24. 4P (supply) 4C (constumer) 4E (experience) 3C (digital) 4C (social media) Product Price Place Promotion Consumer Cost Convenience Communicatio n Emotion Experience Engagement Exclusivity Content Community Constance Content Community Connections Conversation If theFans evolve, so must do the marketing What to do? Where? How? Benefit Participation Partage (share) Community Content Engagement Experience • Fans are not only consumers: they want to be involved • Fans both act and react: they want to share their emotions • The experience is not limited to match day: fans can create it whenever they want
- 25. • Second Screen •Big Data • ConnectedStadium/Geolocalisation • Fail, Regulation& Digital Ambush • Marketing Strategy& Digital Mix • Fan Content and Fan Sourcing • Monetisation, Valorisation and Sociometrics • Mega Events Digitalisation • Gaming/Fantasay • ICTE / A digital Community in Sports Academics 10 major trends
- 26. Majors trends Marketing Sports Economics humanresource management managingfaciliti es andstadia Event Management Sports Law Second Screen Integrated Fan AppMarket Connected Stadium App Big Data Datatainment Worth Collect Information ConnectedStadi um Geolocalisation B2F B2C Financing Stadia Manager Euro 2016 Wifi RegulationAmbu sh Ambush CBA Training Education Fans Guidelines Policy Marketingstrate gy Digital Mix Content Team Valuation Training Education Fan Reward Online/offline Fan Content Fan Sourcing Co-branding New business Model Fan Content Valorisation Co production Guidelines Policy Monetisation Valorisation Sociometrics Branding New revenue Drive Social MediaRights Mega Event sponsoring Conception Renovation Social Media Center Guidelines Policy Gaming/Fantasy B2F B2C Newrevenues Guidelines Policy