The document provides tips for effective communication. It suggests using language that engages listeners without jargon, treating others respectfully by letting them speak and not interrupting, asking open-ended questions to show interest, speaking clearly, and using "I" statements to give feedback without blame. Effective communication also involves listening, being empathetic, avoiding emotions in difficult talks, establishing respect, and fostering open communication through positive statements and active listening with children. Body language conveys much meaning, so smiling, making eye contact, and having an open posture can soften communication. It's important to understand audiences and tailor communication appropriately.
The document discusses the importance of business etiquette for career success. It states that business etiquette involves common sense and consideration for others, which enables one to negotiate job searches, gain confidence, dress appropriately, interact effectively with coworkers, handle conflicts, and get along with bosses. The document provides tips for networking, job interviews, communication skills, and appropriate conduct in work environments. Good etiquette makes a pleasant impression and can help one get ahead or be left behind in their career.
Personality is defined as characteristic patterns of thoughts, feelings, and behaviors that make a person unique. Developing a positive personality is important for social, family, and professional relationships. Some key aspects of personality development include cleanliness, honesty, respect, confidence, and open-mindedness. Personality is shaped from childhood but can continue to be improved throughout life. Developing skills like communication, teamwork, and leadership can also positively impact personality.
This document discusses important communication skills for workplace success. It identifies key skills such as listening, nonverbal communication, clarity, friendliness, confidence, empathy, open-mindedness, respect, and providing/receiving feedback. Each skill is then explained in more detail with examples. For instance, it notes the importance of active listening, using a relaxed body language, and speaking concisely. The document emphasizes developing these skills to improve relationships and encourage open communication with coworkers.
This document discusses important communication skills for workplace success. It identifies key skills such as listening, nonverbal communication, clarity, friendliness, confidence, empathy, open-mindedness, respect, and providing/receiving feedback. Each skill is then described in more detail. For example, it emphasizes the importance of active listening, using body language to convey approachability, saying just enough without rambling, exhibiting confidence, understanding other perspectives, and respecting others. The overall message is that strong communication skills are crucial for positive relationships and interactions in the workplace.
Mel feller lays out his tips for managing peopleMel Feller
Mel Feller Lays out his Tips for Managing People
Mel Feller with his 45 years in business knows that in organizations we must work with and for others. In addition, in order to be able to mutually achieve our goals we must be able to relate to others effectively. These ideas will help you do just that.
The document discusses problems with common conversation advice that focuses on pleasing others and gaining approval. This leads to anxiety, inauthentic interactions, and failure to build strong relationships. Instead, the author advocates adopting a "win-win" mindset where conversation is a mutually beneficial exchange. Shifting to this approach involves changing underlying thought patterns, practicing new social behaviors, and developing as a person to bring more value to interactions. The goal is enjoyable, fulfilling conversations without needing others' approval.
This document provides a 3-step guide for overcoming shyness around girls. It begins by explaining that most advice for shy men online is wrong and does not address the experience of truly shy men. It then outlines the 3 steps: 1) Overcome feelings of inferiority by not putting women on a pedestal and realizing that looks are not indicative of value. 2) Stop becoming too invested in one woman by cutting out unrealistic fantasies. 3) Develop assertiveness by challenging negative self-talk. The document delves deeper into each step, providing examples and explanations for how to implement the strategies to overcome shyness.
The document discusses the importance of business etiquette for career success. It states that business etiquette involves common sense and consideration for others, which enables one to negotiate job searches, gain confidence, dress appropriately, interact effectively with coworkers, handle conflicts, and get along with bosses. The document provides tips for networking, job interviews, communication skills, and appropriate conduct in work environments. Good etiquette makes a pleasant impression and can help one get ahead or be left behind in their career.
Personality is defined as characteristic patterns of thoughts, feelings, and behaviors that make a person unique. Developing a positive personality is important for social, family, and professional relationships. Some key aspects of personality development include cleanliness, honesty, respect, confidence, and open-mindedness. Personality is shaped from childhood but can continue to be improved throughout life. Developing skills like communication, teamwork, and leadership can also positively impact personality.
This document discusses important communication skills for workplace success. It identifies key skills such as listening, nonverbal communication, clarity, friendliness, confidence, empathy, open-mindedness, respect, and providing/receiving feedback. Each skill is then explained in more detail with examples. For instance, it notes the importance of active listening, using a relaxed body language, and speaking concisely. The document emphasizes developing these skills to improve relationships and encourage open communication with coworkers.
This document discusses important communication skills for workplace success. It identifies key skills such as listening, nonverbal communication, clarity, friendliness, confidence, empathy, open-mindedness, respect, and providing/receiving feedback. Each skill is then described in more detail. For example, it emphasizes the importance of active listening, using body language to convey approachability, saying just enough without rambling, exhibiting confidence, understanding other perspectives, and respecting others. The overall message is that strong communication skills are crucial for positive relationships and interactions in the workplace.
Mel feller lays out his tips for managing peopleMel Feller
Mel Feller Lays out his Tips for Managing People
Mel Feller with his 45 years in business knows that in organizations we must work with and for others. In addition, in order to be able to mutually achieve our goals we must be able to relate to others effectively. These ideas will help you do just that.
The document discusses problems with common conversation advice that focuses on pleasing others and gaining approval. This leads to anxiety, inauthentic interactions, and failure to build strong relationships. Instead, the author advocates adopting a "win-win" mindset where conversation is a mutually beneficial exchange. Shifting to this approach involves changing underlying thought patterns, practicing new social behaviors, and developing as a person to bring more value to interactions. The goal is enjoyable, fulfilling conversations without needing others' approval.
This document provides a 3-step guide for overcoming shyness around girls. It begins by explaining that most advice for shy men online is wrong and does not address the experience of truly shy men. It then outlines the 3 steps: 1) Overcome feelings of inferiority by not putting women on a pedestal and realizing that looks are not indicative of value. 2) Stop becoming too invested in one woman by cutting out unrealistic fantasies. 3) Develop assertiveness by challenging negative self-talk. The document delves deeper into each step, providing examples and explanations for how to implement the strategies to overcome shyness.
The document discusses motivation and how to sustain it. It provides tips for setting priorities and goals, cultivating a growth mindset, creating good habits, focusing on intrinsic motivation rather than extrinsic rewards, developing confidence and a sense of purpose, and improving one's work environment and organizational culture. The key messages are that motivation comes from within, priorities should focus on health and relationships above other goals, and both individual and collective efforts are needed to maintain a supportive work environment.
Effective Communication Tips: -
For any effective communication following factors must be considered: -
• It is important to make worthwhile contribution to the conversation so have clear purpose and objective of the conversation.
This document provides an overview of a training module on developing soft skills. It discusses 10 key soft skills: communication, empathy, networking, confidence, professionalism, teamwork, problem-solving, time management, attitude/work ethic, adaptability/flexibility, self-confidence, and learning from criticism. Each module defines the skill, provides examples of effective and ineffective behaviors, and includes a case study example. The goal is to help participants strengthen their interpersonal skills and ability to work effectively with others.
Good Personal communication Skills also helps an individual to deal with difficult situations like dealing with aggression and communicating in difficult situations
The document discusses conflict management and resolution. It defines conflict and explains that conflict is normal and can be constructive when resolved properly. It outlines the phases of conflict resolution as understanding the issues, generating solutions, and agreeing on a solution. It also discusses communication patterns that can exacerbate conflict and different conflict styles like passive, aggressive, passive-aggressive and assertive. The document provides tips for resolving conflict through listening, generating solutions, finding agreement and ensuring satisfaction.
Presented by Colleen Star Koch, founder and principal at Rowan Coaching, at a 2016 young executives career workshop hosted by the French American Chamber of Commerce. If you have any additional questions, or are interested in having Colleen design and delivery a custom presentation/workshop for your group/business/team, please email her at colleen@rowancoaching.com. You can learn more about her brain-based life coaching and personal brand services at www.rowancoaching.com. Enjoy!
This document discusses common mistakes that facilitators make which can undermine successful meetings and trainings. It outlines 21 mistakes across three paragraphs, providing examples and recommendations to avoid each mistake. The mistakes include failing to open sessions strongly, using inappropriate humor, repeatedly calling on the same people, not having participants repeat questions, and not providing real-life examples or anecdotes. For each mistake, the document offers "Jim's Gems," which are tips and best practices for facilitators to create more engaging and productive sessions.
This document discusses expressing compliments in an assertive manner. It provides steps for both accepting compliments gracefully and giving compliments effectively. Accepting compliments assertively involves looking at the person, listening, smiling, and saying "Thank you." It also involves challenging unhelpful thoughts like thinking the compliment is not genuine. Giving compliments assertively means being specific, sincere, and using the compliment to further conversation by asking a question. Regular practice of both accepting and giving compliments can positively impact self-esteem.
20090122 Positive Attitude and Inter Personal Relations - 42s Ati Epiviswanadham vangapally
This presentation was used in a seminar, attended by the staff of Electronic Process Instrumentation of Advanced Training Institute, situated at Ramanthpur, Hyderabad
This is a presentation I made as part of National Entrepreneurship Network's webinar series. Here I talk about exhibiting leadership skills at an individual level as well as creating leadership attitude in teams.
These simple tricks will enable you to get to know more about people and also make you conscious of your surrounding. It is a knowledgeable resource both for Human Resource and Self Improvement purposes.
The document provides information on effective communication skills. It discusses the importance of communication being a two-way process that involves both sending and receiving messages well. Some key communication skills discussed include listening actively, using body language to convey messages clearly, speaking concisely, being personable, exhibiting confidence, understanding other perspectives, showing respect, giving and receiving feedback appropriately, and choosing the right communication channel for different situations. Barriers to effective communication mentioned include assumptions, interruptions, physical obstacles, language differences, and emotional barriers.
The document provides business etiquette tips for making a good first impression, networking effectively, communicating professionally, and displaying proper dining etiquette. Some key points include: preparing for meetings by learning about attendees and suggested topics, giving a firm handshake, remembering names, making small talk by asking questions and finding common ground, avoiding common dining mistakes, and using proper table manners. The overall focus is on developing interpersonal skills that foster positive interactions and relationships in professional settings.
This document provides guidance on managing conflict from a leadership perspective. It begins with an opening exercise to demonstrate that people cannot be forced to do something they do not want to do. It then discusses the importance of self-awareness and awareness of others in conflict situations. Key questions are presented to understand interests and find cooperative resolutions, including asking what people want, what they are doing to achieve it, if their actions are working, and if they want help finding other options. Effective communication and both cooperative and directive approaches to setting limits and resolving issues are explored. The document emphasizes establishing trust and caring for others to enable cooperative conflict management.
- Saying no effectively is an important skill that allows one to maintain productivity and quality of work. It involves deciding what matters most by considering the importance of the requestor's work versus one's own workload and priorities.
- When saying no, it is best to offer to help at a later time or redirect the requestor to another resource rather than simply saying no or claiming "that's not my job." This avoids damaging relationships and maintains one's reputation.
- How one communicates their no response is as important as the decision itself. The most effective approaches are to schedule future help or suggest alternative resources rather than giving indefinite or negative responses.
The document discusses communication and its importance. It defines communication as the sending and receiving of information between two or more people, which can include opinions, facts, beliefs, attitudes, emotions, ideas, concepts, and instructions. It describes verbal communication as using language and non-verbal communication as sending wordless cues through body language, facial expressions, touch, and gestures. The document emphasizes that communication is essential to human life and is used in all aspects of our lives everyday. It highlights the importance of effective communication, such as active listening and being aware of emotions, versus bad communication, like being unclear or negative. Examples of good workplace communication are also provided.
The document discusses the importance of interpersonal skills in the modern workplace. It notes that today's work requires strong networking abilities as family structures change, coworkers rotate frequently, and hierarchies flatten. Developing interpersonal skills like communication, empathy, self-awareness, and conflict management is essential for effective teamwork and career success. The document provides tips for improving skills like assertive communication, active listening, and resolving conflicts constructively.
This document provides tips for improving communication skills, especially for shy people. It stresses the importance of good communication skills for personal and professional success. Some key tips include actively listening in conversations, maintaining confident body language, speaking confidently while making eye contact, and being clear in written communication by proofreading. The document advises shy people to remain relaxed, open, and confident to appear easygoing when communicating with others. Good communication is framed as essential for building successful businesses and relationships.
Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.[1] Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
Knowing how to communicate effectively is crucial. Indeed how you communicate with others is paramount to you being understood. In order to move forward effectively, you must master the art of communication, in your business, personal, and social life.
The document discusses motivation and how to sustain it. It provides tips for setting priorities and goals, cultivating a growth mindset, creating good habits, focusing on intrinsic motivation rather than extrinsic rewards, developing confidence and a sense of purpose, and improving one's work environment and organizational culture. The key messages are that motivation comes from within, priorities should focus on health and relationships above other goals, and both individual and collective efforts are needed to maintain a supportive work environment.
Effective Communication Tips: -
For any effective communication following factors must be considered: -
• It is important to make worthwhile contribution to the conversation so have clear purpose and objective of the conversation.
This document provides an overview of a training module on developing soft skills. It discusses 10 key soft skills: communication, empathy, networking, confidence, professionalism, teamwork, problem-solving, time management, attitude/work ethic, adaptability/flexibility, self-confidence, and learning from criticism. Each module defines the skill, provides examples of effective and ineffective behaviors, and includes a case study example. The goal is to help participants strengthen their interpersonal skills and ability to work effectively with others.
Good Personal communication Skills also helps an individual to deal with difficult situations like dealing with aggression and communicating in difficult situations
The document discusses conflict management and resolution. It defines conflict and explains that conflict is normal and can be constructive when resolved properly. It outlines the phases of conflict resolution as understanding the issues, generating solutions, and agreeing on a solution. It also discusses communication patterns that can exacerbate conflict and different conflict styles like passive, aggressive, passive-aggressive and assertive. The document provides tips for resolving conflict through listening, generating solutions, finding agreement and ensuring satisfaction.
Presented by Colleen Star Koch, founder and principal at Rowan Coaching, at a 2016 young executives career workshop hosted by the French American Chamber of Commerce. If you have any additional questions, or are interested in having Colleen design and delivery a custom presentation/workshop for your group/business/team, please email her at colleen@rowancoaching.com. You can learn more about her brain-based life coaching and personal brand services at www.rowancoaching.com. Enjoy!
This document discusses common mistakes that facilitators make which can undermine successful meetings and trainings. It outlines 21 mistakes across three paragraphs, providing examples and recommendations to avoid each mistake. The mistakes include failing to open sessions strongly, using inappropriate humor, repeatedly calling on the same people, not having participants repeat questions, and not providing real-life examples or anecdotes. For each mistake, the document offers "Jim's Gems," which are tips and best practices for facilitators to create more engaging and productive sessions.
This document discusses expressing compliments in an assertive manner. It provides steps for both accepting compliments gracefully and giving compliments effectively. Accepting compliments assertively involves looking at the person, listening, smiling, and saying "Thank you." It also involves challenging unhelpful thoughts like thinking the compliment is not genuine. Giving compliments assertively means being specific, sincere, and using the compliment to further conversation by asking a question. Regular practice of both accepting and giving compliments can positively impact self-esteem.
20090122 Positive Attitude and Inter Personal Relations - 42s Ati Epiviswanadham vangapally
This presentation was used in a seminar, attended by the staff of Electronic Process Instrumentation of Advanced Training Institute, situated at Ramanthpur, Hyderabad
This is a presentation I made as part of National Entrepreneurship Network's webinar series. Here I talk about exhibiting leadership skills at an individual level as well as creating leadership attitude in teams.
These simple tricks will enable you to get to know more about people and also make you conscious of your surrounding. It is a knowledgeable resource both for Human Resource and Self Improvement purposes.
The document provides information on effective communication skills. It discusses the importance of communication being a two-way process that involves both sending and receiving messages well. Some key communication skills discussed include listening actively, using body language to convey messages clearly, speaking concisely, being personable, exhibiting confidence, understanding other perspectives, showing respect, giving and receiving feedback appropriately, and choosing the right communication channel for different situations. Barriers to effective communication mentioned include assumptions, interruptions, physical obstacles, language differences, and emotional barriers.
The document provides business etiquette tips for making a good first impression, networking effectively, communicating professionally, and displaying proper dining etiquette. Some key points include: preparing for meetings by learning about attendees and suggested topics, giving a firm handshake, remembering names, making small talk by asking questions and finding common ground, avoiding common dining mistakes, and using proper table manners. The overall focus is on developing interpersonal skills that foster positive interactions and relationships in professional settings.
This document provides guidance on managing conflict from a leadership perspective. It begins with an opening exercise to demonstrate that people cannot be forced to do something they do not want to do. It then discusses the importance of self-awareness and awareness of others in conflict situations. Key questions are presented to understand interests and find cooperative resolutions, including asking what people want, what they are doing to achieve it, if their actions are working, and if they want help finding other options. Effective communication and both cooperative and directive approaches to setting limits and resolving issues are explored. The document emphasizes establishing trust and caring for others to enable cooperative conflict management.
- Saying no effectively is an important skill that allows one to maintain productivity and quality of work. It involves deciding what matters most by considering the importance of the requestor's work versus one's own workload and priorities.
- When saying no, it is best to offer to help at a later time or redirect the requestor to another resource rather than simply saying no or claiming "that's not my job." This avoids damaging relationships and maintains one's reputation.
- How one communicates their no response is as important as the decision itself. The most effective approaches are to schedule future help or suggest alternative resources rather than giving indefinite or negative responses.
The document discusses communication and its importance. It defines communication as the sending and receiving of information between two or more people, which can include opinions, facts, beliefs, attitudes, emotions, ideas, concepts, and instructions. It describes verbal communication as using language and non-verbal communication as sending wordless cues through body language, facial expressions, touch, and gestures. The document emphasizes that communication is essential to human life and is used in all aspects of our lives everyday. It highlights the importance of effective communication, such as active listening and being aware of emotions, versus bad communication, like being unclear or negative. Examples of good workplace communication are also provided.
The document discusses the importance of interpersonal skills in the modern workplace. It notes that today's work requires strong networking abilities as family structures change, coworkers rotate frequently, and hierarchies flatten. Developing interpersonal skills like communication, empathy, self-awareness, and conflict management is essential for effective teamwork and career success. The document provides tips for improving skills like assertive communication, active listening, and resolving conflicts constructively.
This document provides tips for improving communication skills, especially for shy people. It stresses the importance of good communication skills for personal and professional success. Some key tips include actively listening in conversations, maintaining confident body language, speaking confidently while making eye contact, and being clear in written communication by proofreading. The document advises shy people to remain relaxed, open, and confident to appear easygoing when communicating with others. Good communication is framed as essential for building successful businesses and relationships.
Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.[1] Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
Knowing how to communicate effectively is crucial. Indeed how you communicate with others is paramount to you being understood. In order to move forward effectively, you must master the art of communication, in your business, personal, and social life.
Mastering the Art of Effective Communication in Relationships.pptxMartaLoveguard
It often comes down to one powerful skill when navigating the intricate web of relationships: effective communication. 🗣💬 In this post, we'll dive into the art of communicating in our personal and professional relationships. These strategies can make a world of difference, whether it's with your partner, a friend or a colleague. 👫👭👬
Build a strong foundation with clear communication
Think of communication as being like the foundation of a house. It's the base on which everything else is built. In relationships, clarity is key. Express your thoughts, feelings and needs in a clear way. Doing so will pave the way for understanding and empathy. 🏡
Be respectful in what you say
It's easy to forget about respect in the heat of the moment. But respect should be a constant, no matter how intense a discussion gets. 🙌 Avoid personal attacks, name-calling, and shouting. By being respectful, you can address conflict without harm to the other person or the relationship itself.
Listening: The undervalued half of communication
Communication isn't just about talking. It's also about listening. 🙉 Practice being an active listener when someone is sharing something with you. Really taking in what they're saying shows respect and helps create a supportive atmosphere. 🌟
Use "I" statements
"I" statements are more effective than "you always" statements. By using "I" statements, you're sharing your perspective without assuming or sounding accusatory. This subtle shift can be the difference between a tense situation and a positive one. 🧐
Stay solution focused
When conflict arises, try to focus on solving it rather than dwelling on the problem. By taking this proactive approach, you can turn a potential argument into a constructive conversation. 💪🔍
Empathy: Understanding the other person's perspective
Empathy is one of the most powerful tools you have in your arsenal of communication skills. Try to understand the point of view of the other person. This doesn't mean that you have to agree with them. But it will create an atmosphere of empathy and openness. 🤗
Respect time for solitude:
In any relationship, it's important to respect each other's need for time alone. 🌄 Solitude doesn't mean rejection; it's an opportunity for self-renewal, reflection and the maintenance of individual well-being. By understanding and respecting this need, you can actually improve the quality of your time together. 🤝
Express appreciation:
Don't miss the opportunity to express your appreciation to your loved ones. 🌻 It's easy to assume they know you're grateful, but saying it out loud reinforces the positive aspects of your relationship. Simple words like "I appreciate you" or "Thanks for being there" can work wonders. 💬🙏
Check in regularly
Establish a practice of regular check-ins with your partner, friends or colleagues. This can be as simple as a weekly conversation about how you are doing. These check-ins foster open communication, strengthen your connection, and
Basic Communication Skills for Success - TVET Vocational TrainingShashank Adiga
This presentation empowers women with the fundamental skills necessary for effective communication. It explores the significance of clear and confident expression, offering practical insights into verbal and non-verbal communication. By emphasizing the value of practice, reading, and positive body language, the presentation equips women with the tools to overcome challenges and build self-confidence. Through encouragement and the belief in their potential, it inspires women to embark on a transformative journey of becoming accomplished communicators, unlocking doors to personal and professional growth.
This document discusses effective listening and communication skills. It provides tips for making verbal contact with others, such as asking open-ended questions, offering personal insights sincerely, looking for shared interests, and paying attention to non-verbal cues. The key is to give the other person your full attention without judging and by showing interest in what they have to say. Active listening encourages understanding between individuals and helps conversations flow smoothly.
The document discusses fundamentals of human relations and interpersonal skills. It defines human relations as interactions among people, including conflicts, cooperation, and group relationships. It then lists and explains important interpersonal skills like communication, listening, problem-solving, and decision-making. The document provides tips for improving interpersonal skills, such as listening actively, choosing words carefully, relaxing, clarifying, being positive, and reflecting on interactions. It emphasizes the importance of interpersonal skills for work and personal relationships.
Verbal and non-verbal communication are both important for establishing shared meaning. There are three key aspects of active communication: congruence between verbal and non-verbal cues to build trust, effective use of non-verbal behavior, and accurately expressing feelings. Barriers to communication called "icebergs" include intimidating, commanding, excessively arguing, blaming, excessively diagnosing, ridiculing, giving solutions, and sermonizing. Effective communication requires avoiding these barriers and using techniques like maintaining eye contact, having a pleasant facial expression, gentle gestures, an inspiring tone of voice, and nodding to convey understanding.
Courageous Communication Article (By: Lynn Walder)Lynn Walder
My personal philosophy on how utilizing the style of courageous (yet compassionate) communication can improve relationships both personal and professional.
This document discusses interpersonal communication and provides tips to improve communication skills. It notes that interpersonal communication involves message sending and receiving between two or more people. The quality of communication affects work and life quality. Effective communication skills like conversation, listening, body language and emotional awareness can be learned. The document then provides guidance on various aspects of communication like avoiding unnecessary details, smiling, speaking clearly, and listening actively. It emphasizes the importance of self-awareness and feedback in overcoming barriers to successful interpersonal communication.
This document provides guidance on effective listening and communication skills. It discusses several key points:
1) Listening requires understanding both the information and emotions conveyed in a message. Do not interrupt speakers and let them finish.
2) Show interest through eye contact, nodding, and occasional verbal responses like "yes" and "ah-huh." Pay attention to nonverbal cues as well as the actual words.
3) Provide feedback by paraphrasing what was said to help the speaker. Ask questions to clarify understanding but avoid distractions like phones that disrupt focus on the conversation partner.
Communication skills
all you need to know about
various factors to be considered including non-verbal communication
how to be presentable in an interview
best of luck to all
The document discusses effective communication and listening strategies. It provides guidelines for both verbal and nonverbal listening, such as maintaining eye contact, acknowledging what is said, and listening for underlying requests. Conflict resolution techniques are also presented, like stating problems openly, focusing on solutions, and committing to the relationship. Healthy relationship behaviors include telling the truth, supporting others, asking for help, and detaching yourself when needed. The overall message is that communication creates our social world and effective listening and relationships are important for success.
The document discusses effective communication skills. It emphasizes the importance of listening, using clear and concise language, showing respect for others, giving and receiving feedback, and being adaptable in one's communication approach. Specific tips are provided such as maintaining eye contact, using a friendly tone, personalizing messages, and understanding other perspectives. Overcoming barriers like assumptions, distractions, and language differences is also addressed.
This document provides guidance on improving communication skills through effective use of body language. It discusses how body language accounts for 93% of communication and offers tips for using body language to make a positive first impression. These tips include smiling, making relaxed eye contact, keeping an open posture, acting as if speaking to a friend to seem more approachable, and mentally rehearsing interactions to boost confidence. The document stresses that proper body language can help reduce self-consciousness and allow you to focus outwardly on the other person.
This document discusses effective communication strategies for collaborators, consultants, and team members. It emphasizes that communication involves listening, managing conflict, and addressing concerns together through understanding, trust, and flexibility. Special educators must master communication to maintain supportive environments. Key aspects of communication covered include rapport building, responsive listening, assertiveness, conflict management, and collaborative problem solving. Barriers like roadblocks, resistance, negativity, and anger are addressed, along with how to resolve conflicts in school contexts through establishing common goals and listening respectfully.
Conversation and NetworkingPresentation Tammy GentryTammy Gentry
This document provides a presentation on improving first impressions and conversations. Some of the key points covered include:
- Research shows that the ability to converse is a better indicator of success than grades.
- Listening skills are seen as more important than other talents by executives.
- People tend to like and feel comfortable with others who are similar to themselves.
- Nonverbal communication like body language and tone of voice make a strong first impression.
- Establishing rapport through techniques like matching body language and asking open-ended questions can help conversations flow more smoothly.
- Having a positive, engaged attitude can help make a good impression.
1. n Use language that’ll engage the listener. A
productive conversation doesn’t need jargon
or to show how you are more knowledge-
able than the listener.
n Treat others as you would like to be treated.
Good communication is respecting others
and letting them speak their mind too. Don’t
nag, lecture or interrupt.
n Show interest in others by asking open-ended questions,
such as ‘What are your thoughts?’
n Slow down and speak with clarity. Fast talkers are difficult to understand.
n Use ‘I’ messages to avoid meltdowns and blame, or to give feedback to
someone on their behaviour. ‘I feel anxious when there’s no phone call or
message’ instead of ‘Why didn’t you call me last night?’ is likely to lead to
a more meaningful conversation.
For better conversations
WORDS & MORE
Whether you’re
trying to cajole a
miffed spouse or
present a novel
idea at work,
attempting to get
an errant child
to behave or
establishing an
acquaintance over
email, how you
say it makes all
the difference,
believes
Suja Natarajan
weaknesses. One must learn how to talk
to people who are difficult. As a good
communicator,youneedtouseadifferent
technique with each person. If you’re
communicatingwithapessimisticperson,
set aside the notion that he’s unpleasant.
Ask questions to draw out what’s on their
mind – ‘What would it take to make you
feel good about this?’ or ‘How would you
do things differently?’ Remember the
purpose of the conversation and keep
emotionsat bay,”maintains Maya.
Good communication is the essence of
any relationship, especially marriage. It
thrivesontheexchangeofdesires,beliefs
andemotions.Itcrumbleswhenpartners
stopcommunicating.“Toomuchfocuson
one’s view, lack of empathy, tendency to
blame, being sarcastic, being too critical
are some barriers to an effective couple
communication,” says Sadia. “It’s
importantnottakeastand.Treattheother
personasanequalandusealotof‘I’state-
ments, like, ‘This is how I feel...’ rather
than asking, ‘Why did you do this?’Try to
express without attacking, blaming,
judgingorsayinganythingwhereyouput
the other person in a defensive mode.
Maketheotherpersonopenupandlisten
to you,”she adds.
One of the cornerstones of strong and
healthy families is sound parent-child
communication. Parenting is enjoyable
The single biggest problem in
communication is the illusion that
it has taken place.
– George Bernard Shaw
P
icture this: Anita, a sales
manager, reminds John, her
colleague, about a meeting.
“Don’tforgetthemeetingtime,”
she says. To John, it sounds like
Anita considers him to be disorganised
and unprofessional. Perhaps, if she had
said, “Remember the meeting time”
instead, the response would have been
more positive.
Mostoften,despiteourgoodintentions,
the message that we try to put across is
lost in translation. It is possible that you
saysomethingandtheotherpersonhears
and understands it as something else.
Words are the invisible weapon that can
either make or break a relationship. Be it
at home or work, your personal space or
public arena, your communication does
pack a punch.
Itismorethanjustadialoguebetween
two or more people. Communication is a
two-way process, where you convey a
message,whichshouldbereceivedbythe
otherinthewaythatyoumeant.Youalso
need to listen to the other person, who
should feel heard and understood. “An
effective conversation needs to keep the
listener in mind. One needs one to be
empathetic. You don’t have to cut people
out or invalidate their views,” says Sadia
Seed Raval, founder and chief
psychologist, Inner Space, Mumbai.
Whetheryou’representingyourideain
a meeting or writing an email to a team-
mate, what you say leaves an impression
on people and speaks about your overall
character.“Atwork,it’snolongerthrough
authority that you get things done. The
aimofgoodcommunicationistogetthings
done,maintainrelationships,energiseand
influencepeoplethroughthewaywetalk,”
says Maya Balakrishnan, consultant
trainer based in Bengaluru.
Difficult talks
“We can’t choose who we want to work
with. We’ll find positive and negative
people, and they have their strengths and
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Saturday, July 25, 2015
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Living
Channel your inner peace with some graceful Tai Chi moves. P2
ONE WILL
BE AT
EASE TALKING
TO YOU IF YOU
FOCUS ON THE
PERSON, MAKE
EYE CONTACT,
SMILE AND
NOD WITHOUT
SHOWING
IMPATIENCE
when there’s lots of positive interaction
withyourchild.“Mostofthetimes,achild
is repeatedly made to feel that she is too
littletoberespected,heardorunderstood.
So, s/he learns to show disrespect to the
parents in the same way. Establishing
respect is quite important. Parents are
responsible to create healthy boundaries
thatencourageeffectivecommunication,”
says Sadia. Few ways to foster open
communication with your child include
incorporatingpositivestatementslike‘I’m
interested!Iwouldliketohearmoreabout
it,’ ‘Would you like to talk about it?’, ‘Am
listening,’‘What do you think about it?’in
your daily conversations with the child.
Mind over body
Do you realise that your body
languageisaspowerfulasyour
words when you communi-
cate? Your body posture, eye
contact, facial expression and
the tone of your voice convey
volumesaboutyourfeelingsto
theotherperson.Researchby
Albert Mehrabian, professor
of psychology, University of
California, Los Angeles, on
verbal and nonverbal
messages shows that 55 per
cent of communication is
throughbodylanguage,38per
cent through tone and 7 per
centthrough words.
“Thesinglemostnonverbal
toolthatyouhaveinyourhand
isthetoneofyourvoice.Every
conversation has an emotional climate,
andthetonedeterminesit.Whenyouhave
to speak to someone who has a history of
hostility, visualise that you’re talking to
your friend. You’ll notice that the entire
bodylanguage,including the tone, is now
moreopen,”saysMaya.Asmile,nod,open
posture and forward lean soften your
communication.
“Being a good listener is just as impor-
tant. The other person will be at ease
talking to you if you focus on the person,
make eye contact, smile, and nod without
showingimpatience.Hewillopenup,and
the conversation can go to deeper levels,”
she suggests.
When you’re under stress, the style of
communicationchangesandyoumaynot
usetherightwords.Recogniseyourstress
triggers, take a moment to calm down or
find humour in a volatile situation. When
you can maintain a relaxed state, even in
an agitating situation, you can communi-
cate effectively. If something makes you
upset,findpositiveaspectsinthesituation
and avoid complaining or whining.
When you write
Whether you’re writing an email,
complaint letter or a persuasive memo,
communication involves skillful writing
and knowledge of how people respond to
words. Since words are perceived differ-
ently in different contexts, the receiver of
the message can completely miss the
intended meaning.
“Emailisacomplicatedwayofcommu-
nication. Your email gives all kinds of
impressionaboutyou,apartfromthemail
content. It’s important that emails are
faultless, wherever and whoever may see
it.Thisneedsalotofknowledgeandplan-
ningbeforeyoutypeanemail,”saysMaya.
If you want your listener(s) to under-
standandrespondfavourably,itiscritical
that you understand your audience, their
background and needs. It is important to
tailor your communication according to
your audience. You can communicate in
one way to the juniors; you need another
way with the middle managers. Keep in
mind the culture of the person that you
are speaking to, warns Maya, because
that’s the filter through which they
understand you (especially in communi-
cations across countries).
So, no matter what the medium, you
need to watch your words. They have
immense power.
Losingitintranslation...