The document discusses the chronic conflict between operations and development teams in IT organizations. Ops teams are pressured to provide stable services but changes required by the business are the main cause of outages. DevOps aims to solve this by having ops think more like devs and devs think more like ops through a shared culture, automation, metrics, and feedback. The goal is to better enable the business through more frequent changes while lowering the risk of those changes.

7. Ops’ job is NOT to keep
the site stable and fast

8. Ops’ job is to enable
the business

9. The business requires
change

10. But change is the root
cause of most outages!

11. Discourage change in the interests of stability
OR
Allow change to happen as often as it needs to
?

12. Lowering risk of change
through tools and culture

13. DEV and OPS

14. The IT Core Chronic Conflict
Every IT organization is pressured to simultaneously:
Respond more quickly to urgent business needs
Provide stable, secure and predictable IT service
Source: The authors acknowledge Dr. Eliyahu Goldratt, creator of the Theory of Constraints and author of The Goal, has written extensively on the
theory and practice of identifying and resolving core, chronic conflicts.

15. “Every company is an IT company regardless of what
business they think they’re in.” - Christopher Little
 95% of all capital projects have an IT component…
 50% of all capital spending is technology-related
We are
here…
Where we need
to be…
IT is always in
the way

16. Ops who think like devs
Devs who think like ops

17. DevOps
Which problems are we trying to solve?

22. Amanda Novais, ProductOwner
Code Enviroments
Bringing value to the business

24. Agile Downstream
Agile UpStream
Source: February 5, 2014, “How Can You Scale Your Agile Adoption?” Forrester report

25. DEVOPS
Culture
Automation
Metrics
Feedback

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35. “Culture eats strategy for breakfast”
- Peter Drucker