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2
Equal Opportunity and
the Law
2
2-1
2
Learning Objectives
1. Explain the importance of and list the basic
features of Title VII of the 1964 Civil Rights
Act and at least five other equal employment
laws.
2. Describe post-1990 employment laws
including the Americans with Disabilities Act
and how to avoid accusations of sexual
harassment at work.
Copyright © 2015 Pearson Education,
Ltd.
2-2
2
Learning Objectives
3. Illustrate two defenses you can use in the
event of discriminatory practice allegations,
and cite specific discriminatory personnel
management practices in recruitment,
selection, promotion, transfer, layoffs, and
benefits.
4. List the steps in the EEOC enforcement
process.
5. Discuss why diversity management is
important and how to install a diversity
management program.
Copyright © 2015 Pearson Education,
Ltd.
2-3
2
Copyright © 2015 Pearson
Education, Ltd.
2-4
Introduction to Equal Employment Opportunity:
Self watching reffrence
https://www.youtube.com/watch?v=K89uB77FRVg
2
Copyright © 2015 Pearson
Education, Ltd.
2-5
Working individually or in groups, respond to these three scenarios based
on what you learned in this chapter. Under what conditions (if any) do you
think the following constitute sexual harassment?
(a) A female manager fires a male employee because he refuses her
requests for sexual favors.
(b) A male manager refers to female employees as “sweetie” or “baby.”
(c) A female employee overhears two male employees exchanging
sexually oriented jokes.
Case study:
https://www.youtube.com/watch?v=_dvvzxJm8qA
https://www.youtube.com/watch?v=9rgAj1gDQIE
https://www.youtube.com/watch?v=cqlJgTnSX0o
Theory:
https://www.youtube.com/watch?v=d0pbHOliQu0&t=42s
https://www.youtube.com/watch?v=NQ-A5fWmkz0
2
Copyright © 2015 Pearson
Education, Ltd.
2-6
2
2-7
Carina
CASE ISSUES VIOLATES LAW
1. Staff - Client Sales assistant filed sexual harrassment chargers
against a SC because Mr. Sprouse (a client) made
inappropriate/ insulting comments about Wendy. it is
illegal to harass a woman by making offensive
comments about women in general.
Verbal sexual harassment.
violates Title VII of the Civil Rights
Act of 1964 ; instituted the EEOC:
hostile environment created by
coworkers or non-employees
2. Staff - Supervisor Tom asked Wendy for dinner, touched her back, and
when she rejected, he blew up at Wendy over an
account without listening to her explanation. Wendy
felt embarrassed and tried talking to Tom who blamed
her attitude. He tried to ask her out for drinks while
touching her hand.
Physical sexual harassment.
violates Title VII of the Civil Rights
Act of 1964 - Hostile Environment
Created by Supervisors
3. Tom - Wendy Tom claims that Wendy was lying about the
harassment charge and wants Wendy to be fired.
Retaliation
4. FCA - male
employees
2 male employees were laughing over insulting jokes
which Jane (the FCA) did not appreciate. Stan then
monitored Ed’s and Paul’s emails which uncovered
unprofessional contents.
Hostile work environment -
email
Client - male
employee
Ed claims that his client enjoys jokes which might be
offensive. Stan asks Ed to tell his clients that it is
intolerable
2
Copyright © 2015 Pearson
Education, Ltd.
2-8
Carina
CASE ISSUES AGAINST LAW
5. Ed using
personal laptop to
access porn site at
workplace
During work, Ed received a link to a porn site on
his personal laptop. He opens it and shows both
Paul and Jane. Jane said it was inappropriate and
came to see Stan about wanting to file a sexual
harrassment complaint with HR
Hostile environment Sexual
harasment
7. FC - branch
manager (Ralph)
FC (Hispanic woman) asked to handle an account
of another FC who recently resigned. Ralph initially
handed her a small account in which the woman
felt she was entitled to a larger account as she
went through the training and felt capable. Roberta
felt discriminated against for either being a woman
or being Hispanic and was later given a chance to
another account. Tom did not agree with the
distribution of accounts and became unhappy.
- Capability
- Race; hispanic
8. The (senior) male staff claims to be
much older and more experienced
than the (younger) female staff and
discriminates her.
- Discrimination
2
Copyright © 2015 Pearson
Education, Ltd.
2-9
1. Speak with the harasser and his or her boss, stating that the
unwanted overtures should cease.
2. Inform your own supervisor.
3. If the problem does not cease, file written reports regarding the
unwelcome conduct and unsuccessful efforts to get it to stop with the
harasser’s manager and/or the human resource director.
4. If these do not suffice, the accuser may file a claim with the EEOC
(The Equal Employment Opportunity Commission). In serious
cases, the employee can also consult an attorney about suing the
harasser for assault and battery, intentional infliction of emotional
distress, injunctive relief, and to recover compensatory and punitive
damages
First, follow the employers policies to the letter. Second, file a verbal
complaint with the harasser and the harasser’s boss. Third, file written
complaints about the unwelcome behavior and the unsuccessful efforts
at resolution with the harasser’s manager and HR. Finally, turn to the
local EEOC office.
2
Copyright © 2015 Pearson
Education, Ltd.
2-10
Explain the importance of and list the basic features of
Title VII of the 1964 Civil Rights Act and at least five
other equal employment laws.
• Title VII of the 1964 Civil Rights Act
• the role of presidential Executive Orders
• the Equal Pay Act
• the Vocational Rehabilitation Act
• the Pregnancy Discrimination Act
• federal agency guidelines, and
• two early court decisions on equal employment
2
Copyright © 2015 Pearson
Education, Ltd.
2-11
Equal Opportunity
Laws Enacted From
1964 to 1991
The Fifth and Thirteenth Amendment to the Constitution of the United States
provides protection to individuals. However, Congress and presidents did not
take dramatic action with respect to implementing equal employment until the
1960s.
2
2-12
Title VII of the
1964 Civil Rights
Act
• Title VII of the
1964 Civil
Rights Act
o Who Does Title
VII Cover?
o The EEOC
This law, as amended in 1972, states that
an employer cannot discriminate on the
basis of race, color, religion, sex, or
national origin. The act covers almost
everyone and makes it unlawful for
employers with 15 or more employees in
the public or private sectors to
discriminate in hiring, retaining, or
dismissing employees.
The Equal Employment Opportunity
Commission (EEOC) has the
responsibility to administer and enforce
the Civil Rights Law at work. The
commission itself consists of five
members appointed by the President of
the United States. In practice, the
commission includes thousands of
employees around the country. Their job
is to receive, investigate and resolve
complaints by aggrieved individuals.
2
Copyright © 2015 Pearson
Education, Ltd.
2-13
Executive Orders
• Signed into law by
various presidents
• Affirmative Action
• Office of Federal
Contract
Compliance
Programs (OFCCP)
2
Copyright © 2015 Pearson
Education, Ltd.
2-14
Equal Pay Act of 1963
• Unlawful to discriminate on basis of
sex
• Jobs involve:
o Equal work
o Equivalent skills
o Similar conditions
2
Copyright © 2015 Pearson
Education, Ltd.
2-15
Age Discrimination in
Employment Act of 1967
• Under ADEA, no discrimination for
those between 40 – 65 y.o
• No slack for employer if fired
employee replaced by one much
younger
2
Copyright © 2015 Pearson
Education, Ltd.
2-16
• Federal contracts >
$2,500.
• Affirmative Action
• Reasonable
accommodations
Vocational Rehabilitation Act
of 1973
2
Copyright © 2015 Pearson
Education, Ltd.
2-17
Pregnancy Discrimination Act
of 1978
• Prohibits using pregnancy, childbirth, or
related medical conditions to
discriminate in:
o Hiring
o Promotion
o Suspension, or
o Discharge
2
Copyright © 2015 Pearson
Education, Ltd.
2-18
Federal Agency Guidelines
• EEOC
• Civil Service Commission
• Department of Labor (DOL)
• Department of Justice (DOJ)
2
Copyright © 2015 Pearson
Education, Ltd.
2-19
Early Court Decisions, Equal
Employment Opportunity
• Griggs v. Duke
power company
• Albemarle paper
company v. Moody
2
Copyright © 2015 Pearson
Education, Ltd.
2-20
• Title VII of the 1964 Civil Rights Act
• Executive Orders
• The Equal Pay Act
• The Vocational Rehabilitation Act
• The Pregnancy Discrimination Act
• Federal agency guidelines
• Court decisions on equal
employment
Review
2
Copyright © 2015 Pearson
Education, Ltd.
2-21
Describe post-1990 employment
laws including the Americans
with Disabilities Act and how
to avoid accusations of sexual
harassment at work.
2
Copyright © 2015 Pearson
Education, Ltd.
2-22
The Laws Enacted from
1991 to the Present
2
Copyright © 2015 Pearson
Education, Ltd.
2-23
• Burden of proof
• Money damages
• Mixed motives
The Civil Rights Act of 1991
2
Copyright © 2015 Pearson
Education, Ltd.
2-24
• Mental impairments and the ADA
• Qualified individual
• Reasonable accommodation
• Traditional employer defenses
• The “new” ADA
The Americans with
Disabilities Act
2
Copyright © 2015 Pearson
Education, Ltd.
2-25
The Americans with
Disabilities Act
2
Copyright © 2015 Pearson
Education, Ltd.
2-26
State & Local EEO Laws
• Uniformed Services Employment Rights Act
• Genetic Information Act of 2008 (GINA)
• State and local employment discrimination
• Employment opportunity agencies
• Religious and Other Types of
Discrimination
2
Copyright © 2015 Pearson
Education, Ltd.
2-27
IMPROVING PERFORMANCE: HR
Practices Around the Globe
• Workforces are increasingly
international
• German company moved an employee
from Germany to New York
• Problem arose at the New York
subsidiary
2
Copyright © 2015 Pearson
Education, Ltd.
2-28
• Legal terminology
• The Civil Rights Act of 1991
• Americans with Disabilities Act
• State and local EOO laws
Review
2
Copyright © 2015 Pearson
Education, Ltd.
2-29
Sexual Harassment
• What Is Sexual Harassment?
• Proving Sexual Harassment
• When Is the Environment “Hostile”?
2
Copyright © 2015 Pearson
Education, Ltd.
2-30
Sexual Harassment
• Supreme Court decisions
• Implications
• When the law isn’t enough
• What the employee can do
2
Copyright © 2015 Pearson
Education, Ltd.
2-31
• Sexual harassment
• Affirmative Action duty
• Federal Violence Against Women
Act 1994
• Supreme Court decisions
Review
2
Copyright © 2015 Pearson
Education, Ltd.
2-32
Illustrate two defenses you can use
in the event of discriminatory
practice allegations, and cite
specific discriminatory personnel
management practices in
recruitment, selection, promotion,
transfer, layoffs, and benefits.
2
Copyright © 2015 Pearson
Education, Ltd.
2-33
Defenses Against Discrimination
Allegations
2
Copyright © 2015 Pearson
Education, Ltd.
2-34
The Central Role of Adverse
Impact
• Showing adverse impact
o Disparate rejection rates
o The Standard Deviation
Rule
o Restricted policy
o Population comparisons
o McDonnell-Douglas Test
2
Copyright © 2015 Pearson
Education, Ltd.
2-35
Bona Fide Occupational
Qualification (BFOQ)
• Age
• Religion
• Gender
• National origin
2
Copyright © 2015 Pearson
Education, Ltd.
2-36
• Business Necessity
• Other considerations
o Good intentions
o Collective Bargaining
Agreements (CBA)
o Defense not only recourse
Other Adverse Impact Issues
2
Copyright © 2015 Pearson
Education, Ltd.
2-37
Review
• Disparate Treatment and Impact
• The Central Role of Adverse Impact
• Employer Defenses
• Other Adverse Impact Issues
2
Copyright © 2015 Pearson
Education, Ltd.
2-38
List the steps in the EEOC
enforcement process.
2
Copyright © 2015 Pearson
Education, Ltd.
2-39
The EEOC Enforcement
Process
2
Copyright © 2015 Pearson
Education, Ltd.
2-40
• File charge
• Charge acceptance
• Serve notice
• Investigation
• Cause/no cause
• Conciliation
• Notice to sue
The EEOC Enforcement
Process
2
Copyright © 2015 Pearson
Education, Ltd.
2-41
• Voluntary mediation
• Mandatory arbitration
of discrimination claims
The EEOC Enforcement
Process
2
Copyright © 2015 Pearson
Education, Ltd.
2-42
• The EEOC Enforcement Process
o Seven-step process
• The EEOC Enforcement Process
o Voluntary mediation
o Mandatory arbitration of
discrimination claims
Review
2
Copyright © 2015 Pearson
Education, Ltd.
2-43
Discuss why diversity
management is important and
how to install a diversity
management program.
2
Copyright © 2015 Pearson
Education, Ltd.
2-44
• Threats to Diversity
• Diversity Benefits
• Managing Diversity
Diversity Management and
Affirmative Action Programs
2
Copyright © 2015 Pearson
Education, Ltd.
2-45
• EEO vs. Affirmative Action
• Implementing an Affirmative
Action Program
• Reverse Discrimination
Diversity Management and
Affirmative Action Programs
2
Copyright © 2015 Pearson
Education, Ltd.
2-46
• Diversity threats and benefits
• Managing diversity
• Diversity management and
Affirmative Action programs
• EEO vs. Affirmative Action
Review

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Dessler_hrm14_ ppt_02.pptx

  • 2. 2 Learning Objectives 1. Explain the importance of and list the basic features of Title VII of the 1964 Civil Rights Act and at least five other equal employment laws. 2. Describe post-1990 employment laws including the Americans with Disabilities Act and how to avoid accusations of sexual harassment at work. Copyright © 2015 Pearson Education, Ltd. 2-2
  • 3. 2 Learning Objectives 3. Illustrate two defenses you can use in the event of discriminatory practice allegations, and cite specific discriminatory personnel management practices in recruitment, selection, promotion, transfer, layoffs, and benefits. 4. List the steps in the EEOC enforcement process. 5. Discuss why diversity management is important and how to install a diversity management program. Copyright © 2015 Pearson Education, Ltd. 2-3
  • 4. 2 Copyright © 2015 Pearson Education, Ltd. 2-4 Introduction to Equal Employment Opportunity: Self watching reffrence https://www.youtube.com/watch?v=K89uB77FRVg
  • 5. 2 Copyright © 2015 Pearson Education, Ltd. 2-5 Working individually or in groups, respond to these three scenarios based on what you learned in this chapter. Under what conditions (if any) do you think the following constitute sexual harassment? (a) A female manager fires a male employee because he refuses her requests for sexual favors. (b) A male manager refers to female employees as “sweetie” or “baby.” (c) A female employee overhears two male employees exchanging sexually oriented jokes. Case study: https://www.youtube.com/watch?v=_dvvzxJm8qA https://www.youtube.com/watch?v=9rgAj1gDQIE https://www.youtube.com/watch?v=cqlJgTnSX0o Theory: https://www.youtube.com/watch?v=d0pbHOliQu0&t=42s https://www.youtube.com/watch?v=NQ-A5fWmkz0
  • 6. 2 Copyright © 2015 Pearson Education, Ltd. 2-6
  • 7. 2 2-7 Carina CASE ISSUES VIOLATES LAW 1. Staff - Client Sales assistant filed sexual harrassment chargers against a SC because Mr. Sprouse (a client) made inappropriate/ insulting comments about Wendy. it is illegal to harass a woman by making offensive comments about women in general. Verbal sexual harassment. violates Title VII of the Civil Rights Act of 1964 ; instituted the EEOC: hostile environment created by coworkers or non-employees 2. Staff - Supervisor Tom asked Wendy for dinner, touched her back, and when she rejected, he blew up at Wendy over an account without listening to her explanation. Wendy felt embarrassed and tried talking to Tom who blamed her attitude. He tried to ask her out for drinks while touching her hand. Physical sexual harassment. violates Title VII of the Civil Rights Act of 1964 - Hostile Environment Created by Supervisors 3. Tom - Wendy Tom claims that Wendy was lying about the harassment charge and wants Wendy to be fired. Retaliation 4. FCA - male employees 2 male employees were laughing over insulting jokes which Jane (the FCA) did not appreciate. Stan then monitored Ed’s and Paul’s emails which uncovered unprofessional contents. Hostile work environment - email Client - male employee Ed claims that his client enjoys jokes which might be offensive. Stan asks Ed to tell his clients that it is intolerable
  • 8. 2 Copyright © 2015 Pearson Education, Ltd. 2-8 Carina CASE ISSUES AGAINST LAW 5. Ed using personal laptop to access porn site at workplace During work, Ed received a link to a porn site on his personal laptop. He opens it and shows both Paul and Jane. Jane said it was inappropriate and came to see Stan about wanting to file a sexual harrassment complaint with HR Hostile environment Sexual harasment 7. FC - branch manager (Ralph) FC (Hispanic woman) asked to handle an account of another FC who recently resigned. Ralph initially handed her a small account in which the woman felt she was entitled to a larger account as she went through the training and felt capable. Roberta felt discriminated against for either being a woman or being Hispanic and was later given a chance to another account. Tom did not agree with the distribution of accounts and became unhappy. - Capability - Race; hispanic 8. The (senior) male staff claims to be much older and more experienced than the (younger) female staff and discriminates her. - Discrimination
  • 9. 2 Copyright © 2015 Pearson Education, Ltd. 2-9 1. Speak with the harasser and his or her boss, stating that the unwanted overtures should cease. 2. Inform your own supervisor. 3. If the problem does not cease, file written reports regarding the unwelcome conduct and unsuccessful efforts to get it to stop with the harasser’s manager and/or the human resource director. 4. If these do not suffice, the accuser may file a claim with the EEOC (The Equal Employment Opportunity Commission). In serious cases, the employee can also consult an attorney about suing the harasser for assault and battery, intentional infliction of emotional distress, injunctive relief, and to recover compensatory and punitive damages First, follow the employers policies to the letter. Second, file a verbal complaint with the harasser and the harasser’s boss. Third, file written complaints about the unwelcome behavior and the unsuccessful efforts at resolution with the harasser’s manager and HR. Finally, turn to the local EEOC office.
  • 10. 2 Copyright © 2015 Pearson Education, Ltd. 2-10 Explain the importance of and list the basic features of Title VII of the 1964 Civil Rights Act and at least five other equal employment laws. • Title VII of the 1964 Civil Rights Act • the role of presidential Executive Orders • the Equal Pay Act • the Vocational Rehabilitation Act • the Pregnancy Discrimination Act • federal agency guidelines, and • two early court decisions on equal employment
  • 11. 2 Copyright © 2015 Pearson Education, Ltd. 2-11 Equal Opportunity Laws Enacted From 1964 to 1991 The Fifth and Thirteenth Amendment to the Constitution of the United States provides protection to individuals. However, Congress and presidents did not take dramatic action with respect to implementing equal employment until the 1960s.
  • 12. 2 2-12 Title VII of the 1964 Civil Rights Act • Title VII of the 1964 Civil Rights Act o Who Does Title VII Cover? o The EEOC This law, as amended in 1972, states that an employer cannot discriminate on the basis of race, color, religion, sex, or national origin. The act covers almost everyone and makes it unlawful for employers with 15 or more employees in the public or private sectors to discriminate in hiring, retaining, or dismissing employees. The Equal Employment Opportunity Commission (EEOC) has the responsibility to administer and enforce the Civil Rights Law at work. The commission itself consists of five members appointed by the President of the United States. In practice, the commission includes thousands of employees around the country. Their job is to receive, investigate and resolve complaints by aggrieved individuals.
  • 13. 2 Copyright © 2015 Pearson Education, Ltd. 2-13 Executive Orders • Signed into law by various presidents • Affirmative Action • Office of Federal Contract Compliance Programs (OFCCP)
  • 14. 2 Copyright © 2015 Pearson Education, Ltd. 2-14 Equal Pay Act of 1963 • Unlawful to discriminate on basis of sex • Jobs involve: o Equal work o Equivalent skills o Similar conditions
  • 15. 2 Copyright © 2015 Pearson Education, Ltd. 2-15 Age Discrimination in Employment Act of 1967 • Under ADEA, no discrimination for those between 40 – 65 y.o • No slack for employer if fired employee replaced by one much younger
  • 16. 2 Copyright © 2015 Pearson Education, Ltd. 2-16 • Federal contracts > $2,500. • Affirmative Action • Reasonable accommodations Vocational Rehabilitation Act of 1973
  • 17. 2 Copyright © 2015 Pearson Education, Ltd. 2-17 Pregnancy Discrimination Act of 1978 • Prohibits using pregnancy, childbirth, or related medical conditions to discriminate in: o Hiring o Promotion o Suspension, or o Discharge
  • 18. 2 Copyright © 2015 Pearson Education, Ltd. 2-18 Federal Agency Guidelines • EEOC • Civil Service Commission • Department of Labor (DOL) • Department of Justice (DOJ)
  • 19. 2 Copyright © 2015 Pearson Education, Ltd. 2-19 Early Court Decisions, Equal Employment Opportunity • Griggs v. Duke power company • Albemarle paper company v. Moody
  • 20. 2 Copyright © 2015 Pearson Education, Ltd. 2-20 • Title VII of the 1964 Civil Rights Act • Executive Orders • The Equal Pay Act • The Vocational Rehabilitation Act • The Pregnancy Discrimination Act • Federal agency guidelines • Court decisions on equal employment Review
  • 21. 2 Copyright © 2015 Pearson Education, Ltd. 2-21 Describe post-1990 employment laws including the Americans with Disabilities Act and how to avoid accusations of sexual harassment at work.
  • 22. 2 Copyright © 2015 Pearson Education, Ltd. 2-22 The Laws Enacted from 1991 to the Present
  • 23. 2 Copyright © 2015 Pearson Education, Ltd. 2-23 • Burden of proof • Money damages • Mixed motives The Civil Rights Act of 1991
  • 24. 2 Copyright © 2015 Pearson Education, Ltd. 2-24 • Mental impairments and the ADA • Qualified individual • Reasonable accommodation • Traditional employer defenses • The “new” ADA The Americans with Disabilities Act
  • 25. 2 Copyright © 2015 Pearson Education, Ltd. 2-25 The Americans with Disabilities Act
  • 26. 2 Copyright © 2015 Pearson Education, Ltd. 2-26 State & Local EEO Laws • Uniformed Services Employment Rights Act • Genetic Information Act of 2008 (GINA) • State and local employment discrimination • Employment opportunity agencies • Religious and Other Types of Discrimination
  • 27. 2 Copyright © 2015 Pearson Education, Ltd. 2-27 IMPROVING PERFORMANCE: HR Practices Around the Globe • Workforces are increasingly international • German company moved an employee from Germany to New York • Problem arose at the New York subsidiary
  • 28. 2 Copyright © 2015 Pearson Education, Ltd. 2-28 • Legal terminology • The Civil Rights Act of 1991 • Americans with Disabilities Act • State and local EOO laws Review
  • 29. 2 Copyright © 2015 Pearson Education, Ltd. 2-29 Sexual Harassment • What Is Sexual Harassment? • Proving Sexual Harassment • When Is the Environment “Hostile”?
  • 30. 2 Copyright © 2015 Pearson Education, Ltd. 2-30 Sexual Harassment • Supreme Court decisions • Implications • When the law isn’t enough • What the employee can do
  • 31. 2 Copyright © 2015 Pearson Education, Ltd. 2-31 • Sexual harassment • Affirmative Action duty • Federal Violence Against Women Act 1994 • Supreme Court decisions Review
  • 32. 2 Copyright © 2015 Pearson Education, Ltd. 2-32 Illustrate two defenses you can use in the event of discriminatory practice allegations, and cite specific discriminatory personnel management practices in recruitment, selection, promotion, transfer, layoffs, and benefits.
  • 33. 2 Copyright © 2015 Pearson Education, Ltd. 2-33 Defenses Against Discrimination Allegations
  • 34. 2 Copyright © 2015 Pearson Education, Ltd. 2-34 The Central Role of Adverse Impact • Showing adverse impact o Disparate rejection rates o The Standard Deviation Rule o Restricted policy o Population comparisons o McDonnell-Douglas Test
  • 35. 2 Copyright © 2015 Pearson Education, Ltd. 2-35 Bona Fide Occupational Qualification (BFOQ) • Age • Religion • Gender • National origin
  • 36. 2 Copyright © 2015 Pearson Education, Ltd. 2-36 • Business Necessity • Other considerations o Good intentions o Collective Bargaining Agreements (CBA) o Defense not only recourse Other Adverse Impact Issues
  • 37. 2 Copyright © 2015 Pearson Education, Ltd. 2-37 Review • Disparate Treatment and Impact • The Central Role of Adverse Impact • Employer Defenses • Other Adverse Impact Issues
  • 38. 2 Copyright © 2015 Pearson Education, Ltd. 2-38 List the steps in the EEOC enforcement process.
  • 39. 2 Copyright © 2015 Pearson Education, Ltd. 2-39 The EEOC Enforcement Process
  • 40. 2 Copyright © 2015 Pearson Education, Ltd. 2-40 • File charge • Charge acceptance • Serve notice • Investigation • Cause/no cause • Conciliation • Notice to sue The EEOC Enforcement Process
  • 41. 2 Copyright © 2015 Pearson Education, Ltd. 2-41 • Voluntary mediation • Mandatory arbitration of discrimination claims The EEOC Enforcement Process
  • 42. 2 Copyright © 2015 Pearson Education, Ltd. 2-42 • The EEOC Enforcement Process o Seven-step process • The EEOC Enforcement Process o Voluntary mediation o Mandatory arbitration of discrimination claims Review
  • 43. 2 Copyright © 2015 Pearson Education, Ltd. 2-43 Discuss why diversity management is important and how to install a diversity management program.
  • 44. 2 Copyright © 2015 Pearson Education, Ltd. 2-44 • Threats to Diversity • Diversity Benefits • Managing Diversity Diversity Management and Affirmative Action Programs
  • 45. 2 Copyright © 2015 Pearson Education, Ltd. 2-45 • EEO vs. Affirmative Action • Implementing an Affirmative Action Program • Reverse Discrimination Diversity Management and Affirmative Action Programs
  • 46. 2 Copyright © 2015 Pearson Education, Ltd. 2-46 • Diversity threats and benefits • Managing diversity • Diversity management and Affirmative Action programs • EEO vs. Affirmative Action Review

Editor's Notes

  1. Every HR action you take as a manager, from interviewing applicants to training, appraising, and rewarding them, has equal employment implications. Therefore, the purpose of this chapter is to provide you with the knowledge to deal effectively with equal employment questions on the job. The main topics we cover are equal opportunity laws enacted from 1964 to 1991, the laws from 1991 to the present, defenses against discrimination allegations, illustrative discriminatory employment practices, and the EEOC enforcement process.
  2. After studying this chapter, you will be able to: 1. Explain the importance of and list the basic features of Title VII of the 1964 Civil Rights Act and at least five other equal employment laws. 2. Describe post-1990 employment laws including the Americans with Disabilities Act and how to avoid accusations of sexual harassment at work.
  3. After studying this chapter, you will be able to: 3. Illustrate two defenses you can use in the event of discriminatory practice allegations, and cite specific discriminatory personnel management practices in recruitment, selection, promotion, transfer, layoffs, and benefits. 4. List the steps in the EEOC enforcement process. 5. Discuss why diversity management is important and how to install a diversity management program.
  4. The Equal Employment Opportunity Commission (EEOC) has the responsibility to administer and enforce the Civil Rights Law at work. The commission itself consists of five members appointed by the President of the United States. In practice, the commission includes thousands of employees around the country. Their job is to receive, investigate and resolve complaints by aggrieved individuals.
  5. We will now discuss important features of several federal equal employment laws. These laws include: Title VII of the 1964 Civil Rights Act the role of presidential Executive Orders the Equal Pay Act the Vocational Rehabilitation Act the Pregnancy Discrimination Act federal agency guidelines, and two early court decisions on equal employment
  6. The Fifth and Thirteenth Amendment to the Constitution of the United States provides protection to individuals. However, Congress and presidents did not take dramatic action with respect to implementing equal employment until the 1960s.
  7. This law, as amended in 1972, states that an employer cannot discriminate on the basis of race, color, religion, sex, or national origin. The act covers almost everyone and makes it unlawful for employers with 15 or more employees in the public or private sectors to discriminate in hiring, retaining, or dismissing employees. The Equal Employment Opportunity Commission (EEOC) has the responsibility to administer and enforce the Civil Rights Law at work. The commission itself consists of five members appointed by the President of the United States. In practice, the commission includes thousands of employees around the country. Their job is to receive, investigate and resolve complaints by aggrieved individuals.
  8. Executive Orders have been used to expand equal employment opportunities in federal agencies. Such Executive Orders included steps to be taken to eliminate the present effects of past discrimination, or Affirmative Action. The Office of Federal Contract Compliance Programs (OFCCP) was established through Executive Orders. President Obama’s administration recently directed more funds and staffing to the OFCCP.
  9. Under the Equal Pay Act of 1963 (amended in 1972), it is unlawful to discriminate in pay on the basis of sex when jobs involve equal work, require equivalent skills, effort, and responsibility, and are performed under similar working conditions.
  10. The Age Discrimination in Employment Act of 1967 (ADEA) made it unlawful to discriminate against employees or applicants who are between 40 and 65 years of age. Subsequent amendments eliminated the 65-year-old age cap. This effectively ended most mandatory retirement at age 65. In O’Connor v. Consolidated Coin Caterers Corp., the U.S. Supreme Court handed down a decision about age discrimination. It held that an employee who is over 40 years of age might sue for discrimination if a “significantly younger” employee replaces him or her, even if the replacement is also over 40.
  11. The Vocational Rehabilitation Act of 1973 requires employers with federal contracts of more than $2,500 to take affirmative action in employing handicapped persons. It does not require hiring unqualified people. It does require an employer to take steps to accommodate a handicapped worker unless doing so imposes an undue hardship on the employer.
  12. The Pregnancy Discrimination Act of 1978 prohibits using pregnancy, childbirth, or related medical conditions to discriminate in any term or condition of employment. Furthermore, if an employer provides disability insurance, then it must treat pregnancy and childbirth like any other disability, and include it in the plan. More women are suing under this act. Pregnancy discrimination claims to the EEOC rose about 50% from 2000 to 2010, to 6,119 charges.
  13. The federal agencies charged with ensuring compliance with these laws and executive orders issue their own implementing guidelines. These spell out recommended procedures for complying with the law. The EEOC, Civil Service Commission, Department of Labor, and Department of Justice together issue uniform guidelines. These set forth “highly recommended” procedures regarding things like employee selection, record keeping, and pre-employment inquiries.
  14. Griggs v. Duke power company First, the Court ruled that the discrimination does not have to be overt to be illegal. Second, the Court held that an employment practice (in this case, requiring a high school degree) must be job related. Third, the court placed the burden of proof on the employer to show that the hiring practice is job related. Albermarle paper company v. Moody In the Albemarle case, the Court provided more details on how employers could prove that tests or other screening tools relate to job performance. If an employer wants to test candidates for a job, then the employer first should document the job’s duties and responsibilities clearly and understand them. Furthermore, the job’s performance standards should be clear and unambiguous. Clear performance standards would show which employees are performing better than others.
  15. Our first learning objective was to be able to explain the importance of and list the basic features of Title VII of the 1964 Civil Rights Act and at least five other equal employment laws. Let’s review. Title VII tells us that an employer cannot discriminate on the basis of race, dolor, religion, sex, or national origin. Executive Orders have been used to expand equal employment opportunities in federal agencies. Under the Equal Pay Act of 1963 (amended in 1972), it is unlawful to discriminate in pay on the basis of sex when jobs involve equal work, require equivalent skills, effort, and responsibility, and are performed under similar working conditions. The Age Discrimination in Employment Act of 1967 (ADEA) made it unlawful to discriminate against employees or applicants who are between 40 and 65 years of age. The Vocational Rehabilitation Act of 1973 requires employers with federal contracts of more than $2,500 to take affirmative action in employing handicapped persons. The Pregnancy Discrimination Act of 1978 prohibits using pregnancy, childbirth, or related medical conditions to discriminate in any term or condition of employment. The federal agencies charged with ensuring compliance with these laws and executive orders issue their own implementing guidelines. These spell out recommended procedures for complying with the law. In one landmark case, the Supreme Court ruled that the discrimination does not have to be overt to be illegal. Second, the Court held that an employment practice (in this case, requiring a high school degree) must be job related. Third, the court placed the burden of proof on the employer to show that the hiring practice is job related.
  16. In this next section, we will discuss the Civil Rights Act of 1991, the Americans with Disabilities Act, the Genetic Information Nondiscrimination Act of 2008 (GINA), state and local EEO laws, and sexual harassment.
  17. Example, Civil Rights Act of 1991 (CRA 1991). The act that places the burden of proof back on employers and permits compensatory and punitive damages.
  18. The burden of proof is what the plaintiff (for example, an employee) must show to establish possible illegal discrimination, and what the employer must show to defend its actions. An aggrieved employee must demonstrate that an employment practice (such as “must lift 100 pounds”) has a disparate (or “adverse”) impact on a particular group. The burden of proof then shifts to the employer, who must show that the challenged practice is job related. CRA 1991 makes it easier to sue for money damages. It provides that an employee who can prove intentional discrimination can ask for compensatory and punitive damages. If race, color, religion, sex, or national origin is a motivating factor for any employment practice, even if other factors also motivated the practice, it may be unlawful. This is known as a “mixed motive” case.
  19. The Americans with Disabilities Act (ADA) of 1990 prohibits employers with 15 or more workers from discriminating against qualified individuals with disabilities. Such practices include discrimination with respect to applications, hiring, discharge, compensation, advancement, training, and the like. Under EEOC ADA guidelines, “mental impairment” includes “any mental or psychological disorder, such as...emotional or mental illness.” Examples include major depression, anxiety and personality disorders. The ADA prohibits discrimination against qualified individuals—those who, with (or without) a reasonable accommodation, can carry out the essential functions of the job. If the individual can’t perform the job as currently structured, the employer must make a “reasonable accommodation” unless doing so would present an “undue hardship.” Reasonable accommodation might include redesigning the job, modifying work schedules, or modifying or acquiring certain equipment. Traditional defenses for employers included proving that an impairment is central to the daily living activities of the worker, which was supported by the Supreme Court. Employers typically won 96% of such cases. The ADA Amendments Act (ADAAA) became effective on January 1, 2009. The effect of the new act is to make it much easier for employees to show that their disabilities are limiting. For example, it is now easier for an employee to show that the disability is influencing one of the employee’s “major life activities.” It does so by adding examples like reading, concentrating, thinking, sleeping, and communicating to the list of life activities. The bottom line is that employers must redouble their efforts to make sure they’re complying with the ADA and providing reasonable accommodations.
  20. The Americans with Disabilities Act (ADA) of 1990 prohibits employers with 15 or more workers from discriminating against qualified individuals with disabilities.
  21. Uniformed Services Employment and Reemployment Rights Act Under the Uniformed Services Employment and Reemployment Rights Act (1994), employers are generally required, among other things, to reinstate employees returning from military leave to positions comparable to those they had before leaving. Genetic Information Nondiscrimination Act of 2008 (GINA) The Genetic Information Nondiscrimination Act (GINA) prohibits discrimination by health insurers and employers based on people’s genetic information. In addition to federal laws, all states and many local governments prohibit employment discrimination. The effect of the state or local laws is usually to cover employers who federal laws might otherwise miss. Many cover employers such as those with fewer than 15 employees not covered by federal legislation. Such local agencies are frequently called “Human Resources Commissions” or “Fair Employment Commissions”. Often the federal EEOC will defer to the local agencies to provide them a first opportunity to address the issues. If results are not satisfactory or timely, the EEOC maintains the legal right to provide resolution. Religious and Other Types of Discrimination The EEOC enforces laws prohibiting discrimination based on age, disability, equal pay/compensation, genetic information, national origin, pregnancy, race/color, religion, retaliation, sex, and sexual harassment.
  22. Employers’ workforces are increasingly international, and this complicates dealing with employment law. As an example, the employer should consider the legal situation when relocating employees from one country to another. In one case, a German company moved an employee from Germany to New York, where he worked satisfactorily for 11 years. At that point, a problem arose at the New York subsidiary, and the German company fired several managers, including this employee. Objecting to his firing, the employee filed a lawsuit against the subsidiary in New York, and filed one against the parent company in Germany. The German firm had left his German employment contract in place all these years. It allowed disputes to be heard in Germany (where dismissals tend to be more strictly limited than in the United States). If the German company had terminated the German contract sometime during the previous 11 years, it could have avoided the considerable costs of fighting the case in Germany. Discussion Question 2-1: If you were the HR director at a company, what exactly would you do to avoid such problems in the future?
  23. The burden of proof is what the plaintiff (for example, an employee) must show to establish possible illegal discrimination, and what the employer must show to defend its actions. CRA 1991 makes it easier to sue for money damages. The Americans with Disabilities Act (ADA) of 1990 prohibits employers with 15 or more workers from discriminating against qualified individuals with disabilities. In addition to federal laws, all states and many local governments prohibit employment discrimination. The effect of the state or local laws is usually to cover employers who federal laws might otherwise miss.
  24. What Is Sexual Harassment? Under Title VII, sexual harassment generally refers to harassment on the basis of sex when such conduct has the purpose or effect of substantially interfering with a person’s work performance or creating an intimidating, hostile, or offensive work environment. In one recent year, the EEOC received 11,717 sexual harassment charges, about 15% of which were filed by men. (The U.S. Supreme Court held, in Oncale v. Sundowner Offshore Services Inc., that same-sex sexual harassment is also actionable under Title VII.54.) One study found “women experienced more sexual harassment than men, minorities experienced more ethnic harassment than whites, and minority women experience more harassment overall than majority men, minority men, and majority women.” PROVING SEXUAL HARASSMENT The types of sexual harassment fall into three general categories: Quid Pro Quo, Hostile environment created by supervisors and hostile environment created by coworkers or non-employees. Quid Pro Quo The most direct is to prove that rejecting a supervisor’s advances adversely affected what the EEOC calls a “tangible employment action.” Such actions include hiring, firing, promotion, demotion, and/or work assignment. Hostile Environment Created by Supervisors In one case the court found that a male supervisor’s sexual harassment had substantially affected a female employee’s emotional and psychological ability to the point that she felt she had to quit her job. Hostile Environment Created by Coworkers or Nonemployees One court held that a mandatory sexually provocative uniform led to lewd comments by customers. When Is the Environment “Hostile”? In general, hostile environment sexual harassment means that intimidation, insults, and ridicule are sufficiently severe to alter working conditions.
  25. Various Supreme Court Decisions have upheld the rights of employees to not be subject to sexual harassment. For example, in the case of Faragher v. City of Boca Raton, a woman accused her employer of condoning a hostile work environment. She quit her job after repeated taunts from other lifeguards. The Court ruled in her favor. Implications of the Court’s rulings include, first, in quid pro quo cases, the employee does not need to suffer a job action such as demotion to win the case. Second, employers were provided an important defense by the Court if they show two things. First, the employer must exercise reasonable care to prevent and correct any sexually harassing behavior. Second, the employer must demonstrate the employee failed to take advantage of the employer’s policies. Sometimes, the law isn’t sufficient. That is, women and men perceive what is and isn’t sexual harassment differently and some women may find harassment fun or flattering. Others may view it as benign. For the employer and managers, the best advice is to execute anti-harassment policies zealously. If you, for example, are the harassed employee, here’s what to do. First, follow the employers policies to the letter. Second, file a verbal complaint with the harasser and the harasser’s boss. Third, file written complaints about the unwelcome behavior and the unsuccessful efforts at resolution with the harasser’s manager and HR. Finally, turn to the local EEOC office.
  26. Sexual harassment generally refers to harassment on the basis of sex when such conduct substantially: interferes with a person’s work performance or creates an intimidating, hostile, or offensive work environment. Employers have an affirmative action duty to maintain workplaces free from intimidation and harassment. The Federal Violence Against Women Act of 1994 provides another path women can use to seek relief for violent sexual harassment. Various Supreme Court Decisions have upheld the rights of employees to not be subject to sexual harassment. The Implications of the Court’s rulings include the following: employee does not need to suffer a job action such as demotion to win the case. employer must exercise reasonable care to prevent and correct any sexually harassing behavior. employer must demonstrate the employee failed to take advantage of the employer’s policies.
  27. Illustrate two defenses you can use in the event of discriminatory practice allegations, and cite specific discriminatory personnel management practices in recruitment, selection, promotion, transfer, layoffs, and benefits.
  28. To understand how employers defend themselves against employment discrimination claims, we should first briefly review some basic legal terminology.
  29. Showing that one of the employer’s employment practices or policies has an adverse impact therefore plays a central role in discriminatory practice allegations. Disparate rejection rates are shown by comparing application rejection rates for minority and non-minority groups. The standard deviation rule refers to the difference between the numbers of minority candidates we would have expected to hire versus those we actually hired. That difference should be less than two standard deviations. A restricted policy means that an employer’s policies excluded members of a protected group, such as women or minorities. Population comparisons have to do with the percentage of protected group members in an organization and those in the labor market pool. The McDonnell-Douglas test articulates four rules that must be shown by a potential employee. A person must belong to a protected class. An applicant was qualified for an open position with the employer. Despite being qualified, the applicant was rejected. After rejection, the position remained open and the employer continued seeking applicants with complainant’s qualifications.
  30. It should not be an unlawful employment practice if religion, sex, or national origin is a bona fide occupational qualification (BFOQ) reasonably necessary to the normal operation of that business. Age may be a BFOQ for an actor required to play a youthful or elderly part. Religion may also be a BFOQ if a religious organization requires its employees to share their religion. Gender may be a BFOQ for a female model required to model female clothing in a fashion show. And, national origin may be a BFOQ for an employee working in a Chinese pavilion at a fair.
  31. While not always easy to show business necessity, it may be an important consideration where safety or human and economic risks are such that hiring unqualified candidates may result in severe injury or death to individuals. The three other points with respect to discriminatory practice defenses to be remembered are: Good intentions are no excuse. Equal employment opportunity law takes precedence over collective bargaining agreements. A court case is not your only recourse. Agreeing to eliminate the legal practice may work very well.
  32. Disparate treatment means intentional discrimination. Disparate impact refers to an employment practice or policy that has a greater adverse impact (effect) on members of a protected group. As examples, we discussed: Disparate rejection rates The Standard Deviation Rule Restricted policy Population comparisons McDonnell-Douglas Test There are two fundamental defenses an employer can use in the event of discriminatory practice allegations. Bona Fide Occupational Qualification (BFOQ) It should not be an unlawful employment practice if religion, sex, or national origin is a bona fide occupational qualification (BFOQ) reasonably necessary to the normal operation of that business. Business Necessity An employer must show that a specific action is required for performing the job in question, and that the business could not run efficiently without the requirement—that it is a business necessity. The three other points with respect to discriminatory practice defenses to be remembered are: Good intentions are no excuse. Equal employment opportunity law takes precedence over collective bargaining agreements. A court case is not your only recourse. Agreeing to eliminate the legal practice may work very well.
  33. Even careful employers eventually face employment discrimination claims and have to deal with the EEOC. All managers (not just human resource managers) play roles in this process. Figure 2-3 provides an overview of this EEOC enforcement process.
  34. We will now examine the steps in the EEOC enforcement process.
  35. The process begins when either the aggrieved person or a member of the EEOC who has reasonable cause to believe that a violation occurred must file the claim in writing and under oath. The EEOC’s common practice is to accept a charge and orally refer it to the state or local agency on behalf of the charging party. After a charge is filed (or the state or local deferral period has ended), the EEOC has 10 days to serve notice on the employer. The EEOC then investigates the charge to determine whether there is reasonable cause to believe it is true. If it finds no reasonable cause, the EEOC must dismiss the charge, and must issue the charging party a Notice of Right to Sue. If the EEOC does find cause, it has 30 days to work out a conciliation agreement. If the conciliation is not satisfactory, the EEOC may bring a civil suit, or issue a Notice of Right to Sue to the person who filed the charge.
  36. The EEOC refers about 10% of its charges to a voluntary mediation mechanism. Such mechanism is defined as “…an informal process in which a neutral third party assists the opposing parties to reach a voluntary, negotiated resolution….” Many employers, to avoid EEO litigation, require applicants and employees to agree to arbitrate such claims. Employers should consider inserting a mandatory arbitration clause in their employment applications or employee handbooks.
  37. The EEOC enforcement process consists of seven steps beginning with the filing of a charge and ending with conciliation and a notice to sue. The EEOC enforcement process includes voluntary mediation and mandatory arbitration of discrimination claims.
  38. Diversity means having a workforce comprised of two or more groups of employees with various racial, ethnic, gender, cultural, national origin, handicap, age, and religious backgrounds. In creating diverse groups of employees, differing perspectives, knowledge, value systems and other characteristics can contribute to building strong and creative teams of people.
  39. Workforce diversity produces both benefits and problems for employers. Potential problems include: ● Stereotyping. Here someone ascribes specific behavioral traits to individuals based on their apparent membership in a group. For example, “older people can’t work hard.” Prejudice is a bias toward prejudging someone based on that person’s traits, as in “we won’t hire him because he’s old.” ● Discrimination is prejudice in action. It means taking specific actions toward or against the person based on the person’s group. Of course, it’s generally illegal to discriminate at work based on someone’s age, race, gender, disability, or national origin. But in practice, discrimination may be subtle. For example, many argue that a “glass ceiling,” enforced by an “old boys’ network” (friendships built in places like exclusive clubs), prevents women from reaching top management. Discrimination against Muslim employees is prohibited under Title VII. The number of such charges in rising quickly. ● Tokenism means a company appoints a small group of women or minorities to high profile positions, rather than more aggressively seeking full representation for that group. ● Ethnocentrism is the tendency to view members of other social groups less favorably than one’s own. Thus, in one study, managers attributed the performance of some minorities less to their abilities and more to help they received from others. The same managers attributed the performance of nonminorities to their own abilities. ● Discrimination against women goes beyond glass ceilings. Working women also confront gender-role stereotypes, the tendency to associate women with certain (frequently nonmanagerial) jobs. The key to deriving benefits is properly managing these potential problems. Managing diversity means maximizing diversity’s potential advantages while minimizing the potential barriers. Barriers such as prejudices and bias that can undermine the functioning of a diverse workforce. This awareness starts at the top. The employer institutes a diversity management program. A main aim is to make employees more sensitive to and better able to adapt to individual cultural differences. Here one writer advocates a four-step “AGEM” diversity training process: Approach, Goals, Executive commitment, and Mandatory attendance. First, determine if diversity training is the solution or if some other approach is more advisable. Next, make sure a high-visibility executive commits to the program. Finally, make training mandatory.
  40. Equal employment opportunity aims to ensure that anyone, regardless of race, color, disability, sex, religion, national origin, or age, has an equal opportunity based on his or her qualifications. Affirmative action goes beyond this by having the employer take actions (in recruitment, hiring, and so forth) to eliminate the current effects of past discrimination. The key aims of affirmative action programs are: to use numerical analysis to determine which (if any) target groups the firm is underutilizing relative to the relevant labor market. and to eliminate the barriers to equal employment. Employers may begin to achieved such aims by recruiting minorities online and overcoming employee resistance through education, communication and transparent selection procedures. In terms of reverse discrimination, Courts have been grappling with the use of quotas (or de facto quotas) in hiring, particularly with claims of reverse discrimination (discriminating against nonminority applicants and employees). In one of the earliest cases, the Supreme Court struck down a policy of medical school admission that depended solely upon a racial quota.
  41. We looked at diversity management and affirmative action programs on stereotyping and discrimination. Unmanaged threats to diversity can produce behavioral barriers that reduce cooperation. Diversity benefits include measurable profitability and growth where diversity is managed proactively. Managing diversity effectively for the purposes of: EEO vs. Affirmative Action Reverse discrimination Equal employment opportunity aims to ensure that anyone has an equal opportunity based on his or her qualifications. Affirmative action goes beyond this by having the employer take actions (in recruitment, hiring, and so forth) to eliminate the current effects of past discrimination. Employers may begin to achieved such aims by recruiting minorities online and overcoming employee resistance through education, communication and transparent selection procedures. In terms of reverse discrimination, Courts have been grappling with the use of quotas (or de facto quotas) in hiring, particularly with claims of reverse discrimination (discriminating against nonminority applicants and employees).