Solution deployed at the 100 Seater Call Centre at Club Mahindra.

1. F @ ' : 8 > I #
6 M 6 N J
* '

2. / ;
• # / < ( ' 5 *) 9 C + # 1 ' D
/ # " ' =
? ' < = * # %
• / ' , # E7 777 6C +
• /( ' , # ' D B # # $
"$ % + ,# # 2 3
3 3 '
•$ 677 ' # ( #' "( %
' # ? #
• /( , & B # /( . /

3. ! " # " !$ " " #
" " % & # "
& " " # ' " #
" ' " & (
• + & '
•) * "$ + %
•=
• #
•( ' ( '' , # # '
• 2' - ' &
• > '
• ,

4. *
• 6 ? ;
> ? F @ 8> 7
I ; ' >
; J ; ? #
• * *' 7 7
? ; ; J ;
% ' ; F #
•. $!&& 6 * ? ; % $!&& F
* ? % && , *

5. *
Proposed Solution from NEC
F /* ? 8F * ?
* ? 6 * ?
CRM Center

6. /
# *
( 2, # ' " 2%
#
' +
*
# 5 B'
* 3 *
1 F * 5( F ( F

7. ! " ! #
$ ! ! % " " & "' % ! "& ! &
! " ( ' )" *
+ & " #" # "
" " % " # "*
$ ! *
) !* !
+ !