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DESIGNING MEANINGFUL
USER JOURNEYS
A NARRATIVE APPROACH TO MEETING NEEDS
MATT EDWARDS CONFAB INTENSIVE‘16 @ASTRONAUTPNGUIN
http://bit.ly/2d7JmyU
AGENDA
INTRODUCTION
LEARNING NARRATIVE
EXERCISE ONE
STORY CIRCLE
EXERCISE TWO
BREAK
APPLYING NARRATIVE
EXERCISE THREE
DISCUSSION/Q&A
9:00 AM
9:05 AM
9:30 AM
10:00 AM
10: 20 AM
10:50 AM
11:00 AM
11:15 AM
11:45 AM
WHO’S“SPUN OUT”AT
THE START OFA PROJECT?
USERTYPES
MOTIVATIONS
TOOLS
COMMON BARRIERS
SUCCESS STATES
WE’RE NOTTHE ONLY
ONES.
TURNS OUT IT’S PRETTY COMMON!
GOOD COMPANY.
BRING IT BACKTO
HISTORICAL CONTEXT
CAMPBELL, VOGLER
JOSEPH CAMPBELL
CHRISTOPHERVOGLER
BREAKDOWN OF HERO’S JOURNEY
SO WHAT IS IT?
THE ORDINARYWORLD
(HERO)
THE CALLTOADVENTURE
(HERALD)
(TRICKSTER)
REFUSAL OFTHE CALL
MEETINGTHE MENTOR
(MENTOR)
(THRESHOLD GUARDIANS ERRY-WHERE)
CROSSINGTHETHRESHOLD
TESTS,ALLIES,AND ENEMIES
(ALLY)
(SHAPESHIFTER)
THEAPPROACH
(NOT A MOON)
THE ORDEAL
(THE SHADOW)
THE REWARD
(THE TREASURE)
(PROBLEMATIC)
(THRESHOLD GUARDIANS)
THE ROAD BACK
(PORKINS)
THE RESURRECTION
RETURNW/THE ELIXIR
(FORCE = ELIXIR)
EXERCISE
BREAK DOWN A POPULAR STORY/MOVIE USING
THE HERO’S JOURNEY.
INTROTO HARMON
BACKGROUND, CHANNEL 101
INTROTO HARMON
BACKGROUND, CHANNEL 101
MNWUD 2014@ASTRONAUTPNGUIN
(#SIXSEASONSANDAMOVIE)
THE STORY CIRCLE
WHAT IS IT?
THE STORY CIRCLE
1
3
5
7
2
46
8
BREAKDOWN OF STORY CIRCLE
JUST A FEW STEPS
1. A CHARACTER IS IN A ZONE OF
COMFORT
2. BUT THEY WANT SOMETHING
3. THEY ENTER AN UNFAMILIAR
SITUATION
4. ADAPT TO IT
5. GET WHAT THEY WANTED
6. PAY A HEAVY PRICE FOR IT
7. THEN RETURN TO THEIR FAMILIAR
SITUATION
8. HAVING CHANGED
THE STORY CIRCLE
1
3
5
7
2
46
8
BREAKDOWN OF STORY CIRCLE
AND A FEW MORE QUADRANTS
A CHARACTER IS IN A ZONE OF COMFORT
BUT THEY WANT SOMETHING
THEY ENTER AN UNFAMILIAR SITUATION
ADAPT TO IT
GET WHAT THEY WANTED
PAY A HEAVY PRICE FOR IT
THEN RETURN TO THEIR FAMILIAR SITUATION
HAVING CHANGED
WHEN YOU
HAVE A NEED
YOU GO SOMEWHERE
SEARCH FOR IT
FIND IT
TAKE IT
THEN RETURN
HAVING CHANGED
WHEN YOU
HAVE A NEED
YOU GO SOMEWHERE
SEARCH FOR IT
FIND IT
TAKE IT
THEN RETURN
HAVING CHANGED
YOU
NEED,
GO
SEARCH,
FIND,
TAKE,
RETURN
CHANGED.
YOU NEED,
GO SEARCH,FIND, TAKE,
RETURN
CHANGED
CONSIDER DUALITIES
REFLECTING
ACTING
CONCRETE ABSTRACT
CONSIDER DUALITIES
REFLECTING REFLECTING
ACTING ACTING
ABSTRACT
ABSTRACTCONCRETE
CONCRETE
EXERCISE
CREATE A NEW STORY IN THE STYLE OF A
MYTH, FABLE, OR FAIRY TALE
BREAK
SEE YOU IN 10 MIN!
APPLYINGTHISTO USER
JOURNEYS
ANALYSIS VS. SYNTHESIS
COMMON LANGUAGE
ANALYSIS VS. SYNTHESIS
ANALYSIS SYNTHESIS
ANALYSIS
BREAKING DOWN EXISTING EXPERIENCES INTO
INDIVIDUAL COMPONENTS
ANALYSIS
IMPORTANT PLAYERS
ANALYSIS
KEY CHALLENGES
ANALYSIS
DEFINING SUCCESS/FAILURE
UNDERSTANDING RESEARCH!
UNDERSTANDING RESEARCH!
CHANNEL 2
CHANNEL 3
client
client
client
SYNTHESIS
COMBINING INDIVIDUAL COMPONENTS INTO A
COHESIVE WHOLE
SYNTHESIS
CREATING NEW EXPERIENCES
SYNTHESIS
FEEDBACK LOOPS
SYNTHESIS
MULTIPLE USER TYPES
SYNTHESIS
INTERSECTING NEEDS
HERO’S JOURNEY
VS
STORY CIRCLE
ADVANTAGES & DISADVANTAGES
DESIGNINGA NEW
EXPERIENCE!
EXERCISE
BREAK DOWN A POPULAR USER EXPERIENCE
USING THE HERO’S JOURNEY.
DESIGN A USER JOURNEY FOR A NEW
COMPETITOR TO THE SERVICE YOU ANALYZED.
THANKYOU!
QUESTIONS?
TWITTER: @ASTRONAUTPNGUIN
EMAIL: MATT.EDWARDS.0@GMAIL.COM

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