Designing for trust intersection 2015 gerry mc govern

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Trust in governments and large organizations has declined significantly in recent decades. A 2014 study found that only 45% of US workers trusted their senior leaders, while trust in peers remains higher. Additionally, CEO pay has increased dramatically since the 1990s, growing over 500% while worker pay and inflation increased at a much slower rate. Younger generations also show lower levels of engagement at work compared to older generations. The document advocates for designing with trust in mind through a focus on user needs and simplicity.

Technology

Designing for Trust
April 30, 2015
Gerry McGovern
gerry@customercarewords.com
www.customercarewords.com
@gerymcgovern

2© Customer Carewords Ltd. customercarewords.com

3© Customer Carewords Ltd. customercarewords.com
Trust in US Government

Trust in the EU
72%
50%
58%
32%
36%
17%
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10%
20%
30%
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60%
70%
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2007 2011
Belgium
Italy
UK
Eurobarometer

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50%
60%
70%
A Person Like Yourself CEO
2015

8© Customer Carewords Ltd. customercarewords.com
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40%
50%
60%
70%
80%
2000 2005 2010 2015
Me & My Peers Vs Organizations
Me & My Peers
Organizations

9© Customer Carewords Ltd. customercarewords.com
Towers Watson Global Workforce Study 2014
Trust
55%
Distrust
45%
US Worker Trust in Senior Leaders 2014

10© Customer Carewords Ltd. customercarewords.com
2014

© 2014, Search for a Simpler Way: Future of Work Study

0%
40%
100% 100%
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HOW THE TOP 1% BECAME THE 1%
CEO PAY
WORKER PAY

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HOW THE TOP 1% BECAME THE 1%
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15© Customer Carewords Ltd. customercarewords.com
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MILLENIALS GENERATION X BABY BOOMERS TRADITIONALISTS
US Employee Engagement by Generation, 2013 vs 2014
2013 2014

“On the Internet, nobody knows you’re a dog.”“Remember when, on the Internet, nobody knew who you were?”

“Styling for
its own
sake is a
lazy 20th-
Century
conceit.”
James Dyson

18© Customer Carewords Ltd. customercarewords.com

20
The World’s Very
First Website (1992)
2014

21© Customer Carewords Ltd. customercarewords.com
2013 Best
Design of
the Year

23© Customer Carewords Ltd. customercarewords.com

24© Customer Carewords Ltd. customercarewords.com
“Of US government sites, the IRS is rated
most frustrating, with Healthcare.gov
ranked as the easiest, just edging out the
Department of Motor Vehicles.”
AnswerDash survey, 2014

25© Customer Carewords Ltd. customercarewords.com

26© Customer Carewords Ltd. customercarewords.com

27© Customer Carewords Ltd. customercarewords.com
During treatment for a
stomach ulcer, Deborah
Knifton was devastated to
find out that she had
stomach cancer. At the age
of 40, she had surgery to
remove her stomach.

28© Customer Carewords Ltd. customercarewords.com

29© Customer Carewords Ltd. customercarewords.com
“dublin
sunrise”

30© Customer Carewords Ltd. customercarewords.com

31© Customer Carewords Ltd. customercarewords.com

32© Customer Carewords Ltd. customercarewords.com

33© Customer Carewords Ltd. customercarewords.com

34© Customer Carewords Ltd. customercarewords.com

35© Customer Carewords Ltd. customercarewords.com

37© Customer Carewords Ltd. customercarewords.com
@gerrymcgovern

38© Customer Carewords Ltd. customercarewords.com
+353 87 238 6136
@gerrymcgovern
gerry@customercarewords.com
Thank you
customercarewords.comWWW.

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5th Power Grid Model Meet-up It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology. Power Grid Model The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services. Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability. Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization. What to expect For the upcoming meetup we are organizing, we have an exciting lineup of activities planned: -Insightful presentations covering two practical applications of the Power Grid Model. -An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024. -An interactive brainstorming session to discuss and propose new feature requests. -An opportunity to connect with fellow Power Grid Model enthusiasts and users.

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Designing for trust intersection 2015 gerry mc govern

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